SIEP EP-HSE 10/11/2015 1 Hearts & Mind Tools Managing Rule Breaking -Understanding Your HSE Culture...

SIEP EP-HSE20/04/23 1

Hearts & Mind Tools

Managing Rule BreakingManaging Rule Breaking-Understanding Your HSE Culture

- Managing Rule Breaking

- Improving Supervision

- Risk Assessment Matrix

- etc.


Managing Rule Breaking

Workshop Objectives:• Awareness on why people break rules

• Identify areas of weakness in PDO

• Agree Action Items for improvement

• Review how to improve Compliance

Workshop Objectives:• Awareness on why people break rules

• Identify areas of weakness in PDO

• Agree Action Items for improvement

• Review how to improve Compliance


Tools

Human Error and

Violations

Human Error and

Violations


1.632.14

1.62 1.741.19 1.42 1.21

0.94 0.70 0.60 0.75 0.790.37

0.73

3.61

0

1

2

3

4

5

86 87 88 89 90 91 92 93 94 95 96 97 98 99 2000 2001 2002

Lo

st

Tim

e In

juri

es

Fre

qu

en

cy

PDO & Contractors HSE Performance 1986 - 2002


Injuries

Early Stage Development Now

Engineering Systems:Hardware issues to engineer out hazards

Management Systems: develop procedures, etc. to control hazards

Focus on People:empowerment to Work Safely

Time

Historical Trend in SafetyHistorical Trend in Safety

People make the difference


HSE Management

Hazard/Risk

Undesirableoutcome

WORK

Barriersor Controls


Why are Violations Dangerous ?

Violation DISASTERError

Basic Error Types

+ =• A maintenance supervisor decides to keep production going by not performing required electrical isolation (violation). An operator, knowing maintenance is taking place, decides to fix another problem, while assuming the process is isolated (error). He gets electocuted !

• Passengers in a car are not wearing seat belts (violation) during a journey. Driver overtakes in a road section (error) and becomes involved in a roll-over whilst trying to avoid head-on collision. Passengers are thrown out of the vehicle and get killed !


Why do people not follow the rules ?

?• Write down reasons

for breaking the rules

• There is no right or wrong answer !!


Types of violation

Rules are incorrect, unclear, burdensome

Rules are OK but communication of them and

training is at fault

It has become the normal way of doing things

Cannot do the job without breaking the rules.

More convenient/pleasing, satisfy the boss, fun, kick

Novel situations for which there is no guidance


Do you really mean all of this, everywhere on this location?


Questionnaire

Read the questions and assess which response aligns best with your personal work environment.

Scratch open only one cell per question

Results are anonymous


Findings from Questionnaire1 Rules easy to

understand

2 Procedures easy to understand

3 Some procedures are complicated

4 Procedures are without cross-reference

5 Procedures incorrect

Total


Findings from Questionnaire6 Unable to check

whether people understand procedures

7 Easy to get printouts of the rules & procedures

8 Some times come across strange procedures

9 Aware of the applicable rules & procedures

10 Need to know procedures for personal tasks only

Total


Findings from Questionnaire11

Procedures not properly described

12

Procedures make job Safe & Efficient

13

Same rules broken regularly

14

Aware that the best way to do my work is in procedures

15

No shortcuts at all

16

Can do the job by ignoring some rules

17

Rules apply to all workers

18

Most rules not necessary for job safety

19

Supervisors ignore some violations

20

Some rules only to cover management

Total



Schedules give enough time to follow the rules

22

Right equipment as per the procedures always available

23

Sometimes work environment prevent following the rules

24

Rewards for breaking some rules

25

Managers sometimes support breaking rules

26

Staff shortage result in breaking rules

27

Most procedures are easy to apply

28

Supervisors know about rule breaking situations

29

Rule bending required to achieve target

30

Possible to do job without bending rules

Total



Rules sometimes too restrictive

32

Sometimes don’t know why follow specific procedures

33

Never want to do work outside my responsibility

34

No financial rewards gained from breaking rules

35

Regular breaks given for repetitive and boring jobs

36

Following the rules removes skill element

37

Deviate from rules to show special job knowledge

38

Personal benefits gained by following rules & procedures

39

Interesting to do the job in different ways

40

Can always work here and keep rules

Total


Findings from Questionnaire41 Never had

unfamiliar situations

42 Know using procedures in unusual circumstances

43 Sometimes work in situations without any procedures

44 Some rules provoke breakage

45 Never have unfamiliar problems in job

Total


Human errors and violations

Human errors

Unintended action

Intended action

SlipViolation LapseMistake

Memory failures

Attentional Failures

Rule-basedKnowledge-

based

Basic Error Types

Accountability for HSE

COACHING

Awareness of Procedures ?


Creating Compliance• Reward

Career Development

Small rewards, souvenirs

Financial rewards

Personal Safety

Dropping some other requirement

• Praise & Encouragement

• Group Processes

•Forcing Conditions (MoG Truck Drivers JM compliance)

• Accountability for HSE & Discipline


Worksite Conditions Questionnaire: Wolf or Sheep?

1 Do I always follow rules ?

14

If I take shortcuts, it makes life easier

16

Mainly up to me, to take shortcut or not

17

It’s ok for someone of my experience to cut corners

18

You can bend rules, if..

19

I wouldn’t run into problems, even if…

20

I know when there is a better way

21

If I bent the rules, I will feel bad afterwards

Total


34 %

Wolves in Sheep clothing

30 %

Wolves

ViolateNever Violate

Do not accept

violations

Accept violations

22 %

Sheep

14 %

Sheep in wolves

clothing

Results of questionnaires


Airport Bookshop

First, Break all the rulesWhat the Worlds Greatest Managers do differently

by

Marcus Buckingham & Curt Coffman


Action Plan: What shall we do differently ?

• Ensure relevant procedures are available and known

• Understand why your team is breaking Rules

• Do not hesitate to challenge Rule if INAPPROPRIATE

• Create atmosphere for COMPLIANCE

• Encourage and INSIST on COMPLIANCE

• Do NOT Compromise, and never walk away from non-compliance

• As a last resort, you may have to use PENALTY

• etc, etc

SIEP EP-HSE 10/11/2015 1 Hearts & Mind Tools Managing Rule Breaking -Understanding Your HSE Culture...

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