Siemens Rail ServicesCustomized service solutions for rail systems

Answers for mobility.

Around-the-clock operation. When do trains and infrastructure actually undergo maintenance?

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We will only be able to meet future mo-bility requirements through efficient co-ordination and the perfect interaction of all modes of transportation. With this in mind, Siemens has adopted a “Complete mobility“ approach, which is aimed at the creation of integrated transportation and logistics systems for safe, cost-effective and sustainable passenger and freight services. Siemens has all the necessary expertise – from infrastructure systems for railways and roadways to solutions for rolling stock, airport logistics and postal automation.

Today transportation solutions have to be much more than the result of innova-tive development work and professional production processes. Comprehensive concepts, with integrated services tai-lored to the needs of the customer, are required to achieve the desired results. After all, you expect your railway systems to be highly available throughout their entire lifecycle.

Linking people: Complete mobility.Mobility is one of the greatest challenges of our time. To ensure our mobility both today and in the future, we need fully networked transportation and information systems.

Complete mobility.Intelligent networking of city center and metropolitan regions with pioneering solutions for both road and rail.

Rail ServicesPrecisely the right servicing concepts for maximum reliability and availabil-ity through the absolute integration of maintenance services within platform concepts.

Global service networkInternationally active experts in over 50 countries, from Melbourne to Sacramen-to, and from St. Petersburg to Buenos Aires, ensure comprehensive service for all your railway systems.

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Ensuring mobility: Siemens Rail ServicesSustainable, intelligent service concepts mean investment protection, and ensure seamless operation throughout the entire life cycle of the rail system.

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Investments in new railway concepts should bring a sustainable, long-term return. Effective service concepts are therefore essential, and the only way to guarantee – and even extend – the maxi-mum reliability and availability of a trans-portation system over its entire life cycle. You can count on Siemens Rail Services as your strong, reliable partner when it comes to innovative service concepts that protect your investments.

You mobilize goods and people – we mobilize your railway systemsWith our innovative technologies, we design maintenance processes for you that are entirely efficient – such as Remote Services and predictive mainte-nance. You can depend on our extensive service expertise backed by years of experience with all types of rail transpor-tation solutions. As a vehicle and systems manufacturer, we are not only familiar with your technical requirements, but we know how much importance you place on rigorous obsolescence management and the optimization of spare part assets.

You expect precisely tailored service – we have the answerOur extensive range of services includes flexible, customized service solutions. Our service experts are happy to work with you in developing fast, reliable solu-tions for your trains – throughout their entire life cycle.

Maintenance Services

Test- and Validationcenter

Workshop Services

Spare Part Services

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Our Maintenance Services ensure that your rail systems are always reliable and available. In close cooperation with your experts, we work out tailored service concepts for your light rail, regional, main-line and high-speed service. These are always formulated and implemented, in line with your needs, with the goal of increasing or maintaining the efficiency of your fleet and infrastructure.

You have individual needs – we offer precisely tailored solutions Our service agreements are precisely ori-ented to your particular requirements. Our Maintenance Services are freely scalable thanks to their modular structure. Com-bine our three service levels – Support, Management and Execution – with the modules you need to create a service product that is right for you.

Optimizing operating procedures: Maintenance ServicesLong-distance travelers, commuters and industry expect punctual and reliable train operation. Our customized services help you provide it.

ManagementCertified Siemens project managers carry overall responsibility for controlling and monitoring the defined maintenance mod-ules, including personnel and material management.

ExecutionSiemens specialists execute all mainte-nance activities. Vehicle and infrastruc-ture services are performed on site and worldwide.

SupportOur experts analyze and optimize your maintenance processes, focusing on the development of specific processes for a long-term improvement in the efficiency of your maintenance activities.

Preventive MaintenanceCondition-based and predetermined maintenance activities based on well-established standards

Spare Part LogisticsLogistics concepts and spare parts supply

OverhaulComprehensive examination and restoration of components and systems

Corrective MaintenanceMaintenance carried out after failure

Vandalism and Accident RepairRepair of damage caused by vandalism and accidents

Service modules

Whether you need specific consulting on service-related issues, the incorporation of self-contained levels of the service value chain in our Performance Packages, or a complete maintenance solution in the form of Charter Rail with your own personnel or Full Service provided by Siemens specialists – our packages cover a wide range of requirements and also include Railcover, a mobile service that arrives on site without delay whenever the need arises.

You operate rail systems – we maintain themAs your satisfaction and that of your customers are the primary concern of our daily work, our experts are there to help you every day – 24/7 if need be – keeping your operations running. So whether it is overhead contact lines, signals, inter-lockings or grade crossings – trainsets, locomotives, metros, trams or light rail vehicles: We have many years of experi-ence when it comes to maintaining fleets and entire systems worldwide. Take advantage of our international network to achieve your goal of ensuring and con-solidating your success in the future.

Full ServiceFocus on operation: The Full Service agreement defines the terms for taking over and implementing all maintenance, including responsibility for personnel and materials – all from a single source.

ConsultingExpand your knowledge: Siemens provides qualified and comprehen-sive consulting expertise on all aspects of maintenance in the rail transport sector.

Charter RailRational workload reduction: The Charter Rail package includes plan-ning and performance of all maintenance activities while bearing full responsibility, using experienced customer personnel, plus supplying the materials.

Performance PackageOrganize intelligently: With the Performance Package, Siemens assumes full responsibility for part of the value chain in the maintenance process.

RailcoverOperate with no worries: Railcover is your modular, mobile service, supporting you through the Rail Support Center, mobile technicians, and an extensive network of service facilities in Central Europe.

Maintenance contract packages

Supplying replacements: Spare Part ServicesThe efficiency of a railway company hinges on the continuous availability of its rolling stock and infrastructure. And that calls for an optimum supply of spare parts.

Rail MallWith a mouse-click to your spare part: This e-business solution provides access to over 20,000 spare parts and components for Siemens vehicles and infrastructure.

Express LogisticsOvernight delivery: The track-and-trace function enables you to view the current status and location of a delivery via an IT connection.

Spare parts supply is always a balance between keeping down the amount of inventory and ensuring availability. The flexible concepts of our Spare Part Services permit the best possible com-promise for making sure your specialists receive exactly the components they need – quickly and reliably. Whether you have a logistics contract or just want to order items individually, we react swiftly to your specific inquiries and get the necessary parts to the right place at the right time. If you place your order in the

late evening, it can be delivered the next morning: With our sophisticated, high-performance express logistics, you have easy access to a defined range of parts.

You need help – we provide itYou can also take advantage of our pack-age solutions. They contain everything you need for your corrective and preven-tive maintenance – including for the long term. And with our e-business solutions, we make ordering spare parts even more convenient and less complicated – all

it takes is a single mouse-click. As a company steeped in tradition, Siemens stands for reliability and sustainability, including and especially when it comes to life-long material availability. We support you in monitoring obsolescence and supply compatible replacement products as needed. Place your trust in an experi-enced service provider.

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Component Repairs & ReturnsWant to have defective parts, components or modules repaired? Our Return Center will take care of all the details for you.

Obsolescence ManagementSpare parts supply over the entire service life and beyond: Consistent preventive and reactive measures guarantee the ability to deliver.

Individual Orders and Package SolutionsWe process individual orders for the spare parts you want at short notice or package solutions custom-made for your maintenance intervals – quickly and easily.

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After Sales Product Support Support after warranty: Product support includes customized services, from tech-nical consulting to design changes.

Refurbishment Replacing obsolescent equipment or installing new systems – modernization makes vehicles and infrastructure fit for operation again.

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Crash & Accident Repair We take the problem off your hands when damage occurs – from damage assess-ment to repair, by acting as consultant or as contractor either locally or in a Siemens workshop.

Making rail systems fit for the future: Workshop ServicesOur experts will get your vehicles and infrastructure ready for daily service again – today, tomorrow and in the future, improving their attractiveness and extending their service life.

You need support – we provide itOur specialists have gained experience in numerous projects worldwide, and we gladly offer their expertise to you. From engineering, installation and startup, to testing and system training courses – our experts are happy to support your entire product line with customized service offe-rings and expertise from a single source.

You’ve suffered damage – we’re qualified to handle itYou can be sure that as a reliable partner, we are at your side to help whenever damage occurs. We assume responsibi-lity for all the technical, commercial and logistics aspects of accident repairs, thus reducing your cost of repair – and we do it around the world. With innovative repair concepts and tools, we ensure that your damaged vehicle is back in service without delay.

Reduced emissions, increased energy efficiency, greater comfort, and enhan-ced technology – there are plenty of good reasons for modernizing your rail systems. The most important, though, is extending their lifetime – because a long operational life saves your own as well as the planet’s resources. Interior

conversion, system upgrade, or basic component refurbishment are quick ways to update your systems to the state of the art. And you can be certain that your fleet will be equipped for comfortable, low-emission, and energy-efficient travel far into the future – on a most modern infrastructure.

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Safeguarding quality: Wegberg-Wildenrath Test- and ValidationcenterState-of-the-art infrastructure and expertise in testing at a single location – this unique combination makes us the ideal partner for testing, validation and certification.

State-of-the-art infrastructureWork pits, elevated track sections, roof-height working platforms, and bogie changing devices in two 220-meter-long train formation halls make it easy to gain access to a vehicle from every conceiv-able angle, permitting a variety of tests to be performed quickly and conveniently.

Standards-based test facilitiesMeasuring curve, turn-tilt table and ve-hicle weighing scales are just some of the numerous test items we provide to give you the results you need for acceptance by the relevant certification authorities.

Special testsTilting coefficient, safety against derail-ment, high-voltage tests – with our state-of-the-art infrastructure we can also perform special tests.

Rail operators expect innovations that function perfectly right from day one. However, it is becoming more and more difficult to carry out tests and trial runs on increasingly busy public lines. The ac-credited and certified Wegberg-Wildenrath Test- and Validationcenter is the logical answer to changing conditions in rail traffic, providing customized rail-system testing services from a single source.

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Track facilities for every needCurve and gradient performance, braking distance measurements, and measure-ment of noise levels – train operation un-der realistic conditions can be simulated on 28 km of test track.

All from a single sourceOn request, we also offer an all-inclusive service package, whereby we coordinate the transfer of your vehicles to and from the test center or actually carry out trans-fer ourselves.

You expect reliability – we test it for youThe Test- and Validationcenter has been certified and accredited for its test me-thods and procedures by independent bodies. Whether stationary or dynamic, there is virtually no limit to the tests that can be performed at Wegberg-Wilden-rath. You can rely on our wide range of facilities for testing high-speed, main-line, regional and mass transit systems.

You want realistic conditions – we have themThanks to an infrastructure in line with the latest technological standards, we can test practically all standard-gauge and meter-gauge vehicles as well as rail systems and components commonly used throughout the world – 24 hours a day, 365 days a year. You can set the agenda yourself by carrying out your own tests at our facility under highly realistic condi-tions. Or have our specialists perform the tests on your behalf – giving you the cer-tainty that only systems of proven quality leave the facility.

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Components

High Speed

Mass Transit

Locomotives

Infrastruktur

Multiple Units

Impressive worldwide: Our referencesWith customer projects around the world, our Rail Services have been applying their expertise to create tailored solutions for several decades.

As a globally active company, we are never far from our customers. Whether in Brazil, the Netherlands or Russia – for us, local customer service is a given. We work closely with you to develop

the service concept that meets your requi-rements best. The success of this approach is evident – our global experience with our customers started back in 1881.

In 2009, Russia’s fastest train – achieving speeds of up to 250 km/h – is placed into service. At the same time, Siemens enters into a maintenance agreement for the next 30 years and sets up one of the world’s most advanced maintenance de-pots, which uses innovative maintenance technologies and methods, including

PDAs and Computerized Maintenance Management Systems (CMMS). All the technicians undergo intensive practical and theoretical training – with successful results. The Velaro RUS comes through its first winter with flying colors, experi-encing only two minor delays despite ice, snow, and temperatures as low as -32°C.

Velaro RUS, Russia: Charter Rail for High Speed Trains

As part of a 15-year contract, Siemens has been maintaining Bangkok’s 35 air-conditioned metro trains, signaling and interlocking equipment, and operations control center since the year 2000. Among other things, the agreement also inclu-des maintaining the medium-voltage po-wer supply, the “third rail” power supply,

the track superstructure, and the depot and workshop facilities for a line totaling 33 km. Thus, for over 10 years Siemens has been ensuring that 99 % of the trains reach their destinations on time.

Metro BTS Bangkok, Thailand: Full Service for a Turnkey System

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Components

High Speed

Mass Transit

Locomotives

Infrastruktur

Multiple Units

Components

High Speed

Mass Transit

Locomotives

Infrastruktur

Multiple Units

Siemens Rail Services We keep rail systems running.

Starting in 2009, the entire metro fleet of the Companhia do Metropolitano de São Paulo is being completely renova-ted and brought up to the technological state of the art. Within a period of 63 months, Siemens modernizes all 150 car bodies and eliminates the central driver’s cabs. In addition, subsystems

such as the traction unit, on-board power supply, entrance doors, air conditioning, compressed air supply, fire alarm system, passenger information system and CCTV are being replaced with new, modern systems. These measures not only extend the operational lifetime of the fleet, but also increase passenger capacity.

Metro São Paulo, Brazil: Refurbishment of a whole fleet

In 2006, the Dutch government contracts with Siemens to maintain the HSL Zuid railway network, comprising two lines with a total length of 100 km. Besides the power supply system and contact lines, Siemens will also be maintaining all sig-naling technology and communications equipment until 2031. To reduce distan-ces and speed up response times, the

services are provided from two different locations. In addition, a spare part store is constructed near the main office in Dordrecht. Since the start of the contract, these services – which are coordinated by an independent maintenance corporation (IMBV) – have achieved all availabilitygoals.

HSL Zuid, The Netherlands: Full Service for Infrastructure

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Siemens AG Sektor IndustryDivision MobilityIntegrated ServicesP.O. Box 32 4091050 ErlangenGermany

service.mobility@siemens.com www.siemens.com/mobility/railservices

© 2010 Siemens AG

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The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.

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