Siemens IT Solutions and Services

Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados

Siemens IT Solutions and Services

Portfolio 2009

2008 Siemens IT Solutions and Services / Corporate Communications

Copyright © Siemens IT Solutions and Services GmbH & Co. OHG, 2008. Todos os direitos reservados.

Services and Solutions PortfolioSiemens IT Brazil

IT Outsourcing

Network Services (Data, Voice and Video)

Desktop Services

Managed Data Center Services

Service Desk

Security Services

Application Support & Operations

Business Solutions

Application Management

SAP Business Suite

SAP EC (Environment Compliance)

Electronic “Nota Fiscal” (NF-e)

“Web based” Solutions



Our Clients

Portfolio Siemens IT BrazilIT Outsourcing – Managed Data Center Services

§ Monitoring and operation of Servers and Infrastructure

§ Contracts and Suppliers Management

§ Security (Backup e Restore)

§ Storage Management

§ Disaster Recovery Site and Capacity Management

§ Services Management

Portfolio Services

§ Services Management based on the best practices of ITIL

§ Higher availability of critics IT process that supports business

§ Cost reduction with recruitment, education and specialized of IT people

§ Evolution of IT infrastructure according to business needs

§ Siemens IT operates 72 DC, with na area of 50.000 m2, and on-line Storage of 2.000 Tb

§ Global presence

Benefits for your company



Portfolio Siemens IT BrazilIT Outsourcing – Network Services

§ Network Administration and Monitoring

§ Infrastructure Maintenance (wireless router, switches, patch panel, router ... )


§ Capacity Management

§ Cabling


Portfolio ServicesOur Clients

§ Better services control from KPI´s monitoring and fast escalation process

§ Better quality and availability of the Services supported by specialized Siemens IT people

§ Network evolution according to business needs

§ Siemens IT manages 350.000 ports of data network

§ Suports 70.000 users with mobile and safe access

§ Global presence




Portfolio Siemens IT BrazilOutsourcing - Managed Voice Services

§ Implementation, Operation and Maintenance of infrastructure and Voice Terminals


§ Administrative Services

§ Billing Management

§ Auditing Management

§ Inventory Management


Portfolio Services Our Clients

IT Service

Procurement

Management

Management

Services

AdministrativeServices

Management

ServicesServices

ManagedVoice

Services

§ Ensure right collection from telco operators

§ Support on Tariff renegotiation with telco operators

§ Higher quality on Communications Services

§ Continuous Evolution on Communications Services according to business needs

§ Management of 1.000.000 IP and telephony ports

§ Global Presence




Portfolio Siemens IT BrasilOutsourcing - Videoconference

§ Scheduling Services (i.e. Self Service Videoconference Portal)

§ Network Operation (Data, Voice and Video)

§ Videoconference Operation

§ Equipment Maintenance

§ Offshore and Onsite Support

§ Service Desk (different languages, such as Portuguese, Spanish and English)


Portfolio Services

§ Costs reduction

§ Increase employee productivity

§ Higher comfort and security for the employees

§ Environment care

§ Flexible services


Our Clients



Portfolio Siemens IT BrazilIT Outsourcing - Service Desk

§ Incident Management (register, monitoring, follow up, closing and documentation)

§ Incident Resolution supported by Knowledge Base

§ Dispatch to 2nd level (experts)

§ Customer Satisfaction Survey

§ Service Management

Portfolio Services Our Clients

§ Single point of contact for comprehensive support for end users (i.e. IT, Telephony)

§ Costs reductions and quality services improvement

§ Global presence and high services capacity

§ More than 20 millions of incidents per year in 16 languages

§ 500.000 SAP® users

§ 3.000 Service Desk experts




Portfolio Siemens IT BrazilIT Outsourcing - Desktop Services

Our Clients

§ Desktops evolution aligned to business needs

§ More than 1,3 millions desktops under Siemens IT Administration

§ Siemens IT has updated 2 Millions Operational System from Desktops

§ Global Presence


§ Call resolution:§ 2º level remote support / “on-site” (“field services”)§ Support for software, operacional systems e hardware§ IMACD

§ Software Management§ Imagem and “Patch” management§ Software preparation and distribution

§ Administrative Services:§ Support and management of suppliers

§ Inventory Control§ VIP Services for executives

Portfolio de serviços



Portfolio Siemens IT BrazilIT Outsourcing - Security Services

§ Monitoring and administration (Firewall & Antivirus)

§ Maintenance and Supplier contact

§ Contracts Management (incl. warranty)

§ Vulnerability Management (Servers and Desktops)

§ Remote Access (VPN)

Portfolio Services

§ Access to Expert knowledge

§ Flexibility and economies of scale

§ Risk mitigation

§ Better security trough automatic security patches update


Our Clients



Portfolio Services

§ Application Support Design & Transition

§ Continuous Improvement & Service Management

§ Application Help Desk and Problem Management

§ Application Administration & Monitoring

§ Application Enhancements

§ Application hosting

Our Clients

Portfolio Siemens IT BrazilApplication Management - Support & Operations

§ Higher productivity and economy of scale

§ Continuous Evolution of Applications according to business needs

§ Global Presence

§ More than 500.000 SAP® users

§ Managing more than 1.500 different applications answered




Portfolio Siemens IT BrazilBusiness Solutions

Our Clients

§ SAP Business Suite

§ SAP EC (Environment Compliance)

§ Nota Fiscal Eletrônica (NF-e)

§ “Web based” Solutions

Business Solutions Portfolio

§ Implementation Projects

§ Systems Upgrades Projects

§ System Integration Projects

§ ERP Harmonization & Consolidation

Projects

Services Portfolio

§ Global partner of SAP

§ 3.600 SAP consultants

§ 2.500 customers in SAP Solutions around the world

§ “Best-in-class” Methodology and tools

SIS: Your Solution Partner

Siemens IT Solutions and Services

Technology

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