Siebel Sizing Questionnaire - CUSTOM SIZING v1.0_SatishLohar

Sizing Questionnaire for

Siebel eBusiness Applications

CUSTOM SIZING

Table of Contents

INTRODUCTION.......................................................................................................................................................................3

i. What is a Sizing?............................................................................................................................................................3

ii. Instructions for Completing this Questionnaire..........................................................................................................4

iii. Who Can Request a Siebel Sizing..............................................................................................................................4

iv. Levels of Siebel Sizing...................................................................................................................................................4Quick Sizer.........................................................................................................................................................................4Custom Sizing....................................................................................................................................................................4

v. Where to return the completed Questionnaire...........................................................................................................5

vii. Sizing Defaults and Assumptions................................................................................................................................5

viii. Supported Platforms..................................................................................................................................................5

CUSTOM SIZING (CS)...........................................................................................................................................................6

CS-1.0 Sizing Questionnaire General Information........................................................................................................6

CS-2.0 Contact Information............................................................................................................................................6CS-2.1 Customer Information.........................................................................................................................................6CS-2.2 Questionnaire Contact Information.....................................................................................................................6CS-2.3 Information........................................................................................................................................................6CS-2.4 Recipient of Completed Sizing Results...............................................................................................................7CS-2.5 Siebel Information...............................................................................................................................................7

CS-3.0 System Configuration...........................................................................................................................................7CS-3.1 Siebel Servers......................................................................................................................................................7CS-3.2 Server Topology..................................................................................................................................................8CS-3.2 Database Server...................................................................................................................................................8CS-3.3 Application Server...............................................................................................................................................8CS-3.4 Web Server..........................................................................................................................................................8CS-3.5 Remote Server (for Mobile Clients)....................................................................................................................8

CS-4.0 Application and User Profile..............................................................................................................................9CS-4.1 Siebel eBusiness Application Version.................................................................................................................9CS-4.2 Siebel eBusiness Application Suite.....................................................................................................................9CS-4.3 Web Client Think Time.......................................................................................................................................9CS-4.4 Employee (Internal) Application User Profile....................................................................................................9CS-4.5 Customer & Partner (External) Application User Profile...................................................................................9CS-4.6 Other Siebel Application User Profile...............................................................................................................10

CS-5.0 Application Options (Optional).........................................................................................................................10

CS-6.0 Application Customization (Optional)..............................................................................................................11

CS-7.0 Siebel File System (Optional)............................................................................................................................12

CS-9.0 Database Disk Requirements (Optional)..........................................................................................................12

APPENDIX A. Definitions.....................................................................................................................................................13AA-1.0 Clients Types....................................................................................................................................................13AA-2.0 Definition of Types of Siebel Users & User Transaction Profiles...................................................................13AA-3.0 Siebel Application Categories..........................................................................................................................14AA-4.0 Average Web Client Think Time......................................................................................................................14AA-5.0 Application Options and Customization..........................................................................................................15AA-7.0 Siebel Servers...................................................................................................................................................15AA-8.0 Siebel Integration.............................................................................................................................................16

APPENDIX B. Sample Siebel eBusiness Application Topologies........................................................................................17Siebel 8 CRM Architecture..............................................................................................................................................17

Siebel Sizing Questionnaire

APPENDIX C. Sample Siebel Call Center Business Scenarios and Transactions..........................................................18


INTRODUCTION

Thank you for requesting a sizing estimate for your Siebel eBusiness Applications. The information you provide in this document will allow to develop a sizing recommendation which describes the server resources required to support your planned EBS installation.

’s Siebel Sizing Tool, Sizing Questionnaire, sizing metrics, and sizing methodology are continually reviewed to provide the best possible estimate of the hardware resources required to support Siebel eBusiness Applications. Guidelines for sizing metrics are derived from scalability tests, benchmarks, and sizing tests performed worldwide at: the International Competency Center in San Mateo, California; the Web Server Solutions Development Lab in Beaverton, Oregon; the Silicon Valley Lab in San Jose, California; the Toronto Lab in Canada; the Raleigh Lab in North Carolina; the Performance, Scalability and Solutions Center in Montpellier, France; the Lab in Hursley, England; the Poughkeepsie Lab in New York; and Siebel Systems in San Mateo, California. In addition, extensive consulting experience with production Oracle customers is applied to the sizing recommendations.It is recommended that several resources be used to complete this questionnaire (your organization’s business experts, consultants, ISV representatives, etc.) to obtain valid inputs.

i. What is a Sizing?

A sizing is an approximation of the hardware resources required to support a specific software implementation. The purpose of this questionnaire is to collect information to estimate the hardware requirements for the implementation of Siebel eBusiness Applications on System z™, POWER®, System x™ or heterogeneous environments.

It is important to understand that “sizing” the hardware for each customer’s Siebel eBusiness Applications and Oracle Business Intelligence Enterprise Edition applications implementation is an iterative process, which may be refined and repeated a number of times. If you are in the early stages of planning, you will probably have limited information about your planned environment. In this case, we can complete the sizing estimate with general information about your Siebel eBusiness Applications users. When you are further along in your implementation planning, you will know more about Siebel eBusiness Applications, the modules you plan to use, the number of users and your potential transaction activity. At that time, you may request another sizing estimate based on more detailed information. In any case, after receiving the results of a sizing estimate, you may choose to revise your input and request a re-sizing. At the Solutions Sizing Center, we will be happy to work with you throughout this process.

This questionnaire, when completed, will return to you a sizing estimation including a workload from a provider other than . is not responsible for the accuracy of the data contained in such a workload. Any reliance by you on the third party workload is at your sole risk and will not create any liability or obligation for . If you have any questions or are unsatisfied with the third party workload information, you should contact the third party provider.

The system resources quoted to you in any sizing related communications are sufficient only for the workload(s) estimated. Other factors may require additional resources (e.g. additional non-estimated workloads, minimum configurations for RAID, allowance for growth, workspace, etc).

The information provided to you in any sizing related communications are provided by International Business Machines Corporation () as a service to you and may be used for informational purposes only. Use of any sizing related communications is restricted to the purpose of helping you predict a possible Server model processor, memory and disk resources for a given workload. All representations of processor utilization, throughput, response time, memory, disk, and other performance data in the sizing communications are estimates and averages based on certain assumptions and conditions. No representation is made that these throughputs and their corresponding response times or other performance data will be accurate or achieved in any given Server installation environment. They are based on specific configurations and run time environments. Customer results will vary. Any configuration recommended by the sizing information communicated should be tested and verified. By accepting this information or using


the sizing details you agree to the terms and conditions contained herein. If you do not agree with such terms and conditions, please do not review or use the provided materials and return the materials to .

ii. Instructions for Completing this Questionnaire

In general, hardware sizing for Siebel eBusiness Applications are user-based, and you will be asked to specify numbers of users of the various Siebel eBusiness Applications modules. In addition, you will be asked for information about your batch workload, hardware environment, implementation schedule, etc. It will not be necessary for you to complete all sections of the questionnaire. Before you begin to complete the questionnaire, read all of the instructions in this section. A summary of the steps to complete the questionnaire is listed below. Additional information is described on the following pages.

Once you have completed the questionnaire, return it to the Sizing Center or Specialist responsible for your geography.

iii. Who Can Request a Siebel SizingAnyone from , Oracle, an Business Partner, or an Oracle Business Partner involved in the marketing and sale of Oracle applications on servers can request a sizing from Techline.

iv. Levels of Siebel Sizing

Please note: This questionnaire is for new customers of Siebel eBusiness Applications. If you are an installed customer of these Oracle applications and want to have an upgrade sizing.

Oracle sizing questionnaires are updated frequently; make sure you have the most correct sizing questionnaire and most recent version, which can be obtained from your Representative or by visiting the Solutions Sizing website.

now offers four levels of sizing designed to start at a high level and progress towards a more detailed sizing to meet customer needs at various phases of the project sales cycle. Each sizing level, listed below, requires an increasing amount of information as input and delivers greater overall accuracy. The first level (Quick Sizer) is the easiest but least accurate, and the fourth level (Custom Sizing), requires the most input and is more precise.

Quick SizerThe Quick Sizer is a document which provides a “ball park” sizing estimate for use in the early stages of a Siebel opportunity. It provides a rough, very high level sizing information for “out-of-the-box” Siebel eBusiness Applications.

Custom SizingCustom Sizing provides the most accurate level of sizing and is used to obtain sizing information for a specific customer opportunity when more information is known about how a customer plans to implement their Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical), or Siebel Professional Edition Applications (Mid-Market). A custom sizing can factor in specific customer requirements, such as:

Application Options (SmartScripts, eConfigurator, Reports, eAI, CTI, etc.) Customization (eScripting, Audit, Workflow, Assignment Manager, Encryption, etc.) High Availability Target Utilization Rates of Servers

The completed Sizing Questionnaire is sent to Techline in the appropriate geographical location, and a Sizing Report is returned to the requestor.


v. Where to return the completed Questionnaire

Please send the completed sizing questionnaire to your representative or to the contacts listed in the table, below.

vii. Sizing Defaults and Assumptions

The objective of the sizing methodology is to estimate the hardware resources required to support the customer’s peak hour of online business processing during the busiest processing season. All of the defaults listed below will be applied to a Fast Path Sizing, but defaults may be changed in a Custom Sizing.

Sizing will be done for “out-of-the-box” Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical), or Siebel Professional Edition (mid-market), assuming no customization or modifications.

The sizing will estimate the hardware resources required to support the customer’s peak hour of online business processing during the busiest processing season.

Processors will be sized at 50% utilization or less during the peak online processing period for System x™ (Windows/Linux), 65% for POWER® (AIX/Linux), and at 85% utilization for System z™ (z/OS or zLinux) on dedicated processors.

The sizing is done for the customer’s fully implemented production system. The Database Server will be sized with database connection pooling disabled. Data sharing will not be used when the Database Server is on System z™(z/OS or zLinux). The number of Siebel server processes executing during the peak online period is 20. The default web client think time between Siebel operations is 30 seconds for Call Center, PRM/eChannel,

and 60 seconds for ERM. High availability is not a requirement. 25% of the web client transactions will use Siebel Workflow, 25% will use Siebel eAI, 12.5% of online

users will use Siebel Assignment Manager, and 12.5% will use Siebel Communication Server. There is an average of 3 criteria per Assignment Manager rule. The system is tuned. Unicode will not be used. EIM will not be sized due to the large variability between customer workloads.

viii. Supported Platforms

Please obtain the most current list of supported platforms for Oracle applications at http://www.oracle.com.


http://www.oracle.com/


CUSTOM SIZING

CUSTOM SIZING (CS)

CS-1.0 Sizing Questionnaire General Information

Date Questionnaire Submitted

Date Sizing Results Required

Planned Hardware Install Date

Planned Pilot Date

Planned Production Date

Sizing for Environment (choose one)

Production (Default)Q/ATestDevelopmentTrainingOther

Brief Project Description

List any previous sizings done by , Oracle, or any other company for this opportunity.

CS-2.0 Contact Information It is often necessary during the sizing of a system to contact the customer, , Oracle, Systems Integrator, or Business Partner for further information. If the following details are not completed, the sizing process may be delayed.

CS-2.1 Customer Information

Company Name

Company AddressStreet, City, State, Province, Country

Industry Customer Contact Name Title/Responsibility Phone

eMail

CS-2.2 Questionnaire Contact Information

Person Completing Questionnaire

Company

Title/Responsibility

Phone

eMail

CS-2.3 Information

Contacts Name Phone eMail

Client Rep

Product Specialist

CRM Specialist


Customer Number

Opportunity Number

CS-2.4 Recipient of Completed Sizing Results

Send Sizing Results To

Company

Title/Responsibility

Phone

eMail

CS-2.5 Siebel Information

Siebel Contacts Name Phone eMail

Siebel Technical Account Manager (TAM)

Siebel Sales Rep

Siebel Expert Services

Other Siebel Contact

CS-3.0 System Configuration Refer to Oracle’s web site for a current list of supported hardware, software, database, and network environments and minimum requirements.

CS-3.1 Siebel ServersSelect one operating system and one relational DBMS for the Siebel Database (OLTP) Server, one operating system for the application server, and one operating system for the Web Server.

Database (OLTP) Server Operating System

+ DBMS

Windows 2003 Standard Edition (Siebel 7.7+)

Windows 2003 Enterprise Edition (Siebel 7.7+)

Windows 2003 Datacenter Edition (Siebel 7.7+)

Linux on System x™

+ DB2 UDB Version 8, v9.1 (Siebel

7.8+) Microsoft SQL Server Oracle

AIX Version 5.3 (Siebel 7.7+) Linux on POWER® (Siebel 7.7+ for DB2) +

DB2 UDB Version 8, v9.1 (Siebel 7.8+)

Oracle z/OS + DB2 z/OS Version 8 (Siebel

7.8.2+) DB2 z/OS Version 9 (Siebel

8.0+) Linux on System z™ (Siebel 7.7+) + Oracle

Application Server Operating System Linux on System x™ Windows 2003 Standard Edition (Siebel 7.7+) Windows 2003 Enterprise Edition (Siebel 7.7+) Windows 2003 Datacenter Edition (Siebel

7.7+) AIX Version 5.2 (Siebel 7.5.3+) AIX Version 5.3 (Siebel 7.8+)

Web Server Operating System


Linux on System x™ Windows 2003 Standard Edition (Siebel 7.7+) Windows 2003 Enterprise Edition (Siebel 7.7+) Windows 2003 Datacenter Edition (Siebel

7.7+) AIX Version 5.2 (Siebel 7.5.3+) AIX Version 5.3 (Siebel 7.8+)

CS-3.2 Server Topology

Separate Servers or Logical Partitions (LPAR) for Siebel Servers (Default) “All-in-One” – All Siebel Servers in single physical server and single Operating

System (Note: “All-in-One” topology is available on System x™ and POWER®)

CS-3.2 Database Server

Database Server capacity during peak hour 50% = Default for System x™ 65% = Default for POWER® 85% = Default for System z™

______ % (Enter 0% - 100%)

Batch Server Workload – percentage of total User Interface workload during peak online hour

0% 30% 70% 10% 40% 80% 20% 50% 90% 25% (Default) 60% 100%

High availability required No (Default) Yes Hours of Operation 8:00 a.m. – 5:00 p.m. (Default)

24 x 7Other

Will Unicode be implemented? No (Default) YesNumber of concurrent Siebel Server processes executing during peak online processing hour.

20 (Default is 20)

Will Siebel Database Connection Pooling be used?

No Connection Pooling (Default) Yes Connection Pooling Connection Pooling

(Assumes 3 Application Threads to 1 Database Agent)

Will Data Sharing be implemented on System z™?

No (Default) Yes

Will the System z™Database Server be logically partitioned? (LPARs)

No Yes (Default)

Comments

CS-3.3 Application Server

Application Server capacity during peak hour 50% = Default for System x™ 65% = Default for POWER®

% (Enter 0% - 100%)

High availability required No (Default) Yes Comments

CS-3.4 Web Server

Web Server capacity during peak hour 50% = Default for System x™ 65% = Default for POWER®

% (Enter 0% - 100%)


CS-3.5 Remote Server (for Mobile Clients)


Remote Server capacity during peak hour 50% = Default for System x™ 65% = Default for POWER®

% (Enter 0% - 100%)



CS-4.0 Application and User Profile Review definitions for types of Siebel users, user transaction profiles, types of clients, and Siebel eBusiness Application categories, located in Appendix A prior to completing this section. Each Siebel user should only be counted in one application; do NOT enter a single user into the counts for multiple applications, even though individual users may access multiple Siebel eBusiness Applications. Choose the one application which each user will most frequently be executing during the peak online hour.

CS-4.1 Siebel eBusiness Application VersionSelect one version of Siebel eBusiness applications.

Version 7.7 Version 7.8 Version 8.0 Version 8.1

CS-4.2 Siebel eBusiness Application SuiteSelect one suite of Siebel eBusiness applications.

Siebel Cross-Industry Applications (Cross-Industry “Horizontal”)

Siebel Industry Applications (Industry-Specific “Vertical”): Communications (Media, Communications for Mobile & Wireline Carriers, etc.) Consumer Sector (Retail, Consumer Goods, Apparel & Footwear, etc.) Energy (Oil, Gas & Chemicals, etc.) Financial Services (Finance, Insurance, Teller, etc.) Life Sciences (Pharma, Clinical, Medical, MedEd, Healthcare, etc.) Manufacturing (Manufacturing, High Tech, etc.) Public Sector (Homeland Security, etc.) Travel and Transportation (Automotive, Dealer, Hospitality (Siebel 7.7+), Travel, etc.)

Siebel Professional Edition (“Mid-Market”)

CS-4.3 Web Client Think TimeFor Siebel Web clients, select the web client’s average think time between application operations (screen clicks). Refer to Appendix A 4.0 Average Web Client Think Time for important information.

10 Seconds 30 Seconds (Default) 60 Seconds

15 Seconds 40 Seconds 20 Seconds 50 Seconds

CS-4.4 Employee (Internal) Application User ProfileEnter the number of employee (internal) clients for Siebel eBusiness Applications during the peak online

period. Do not overlap user counts (clients that use multiple applications). Refer to Appendix A, Sections AA-1.0, AA-2.0,

and AA-3.0 for definitions of client types, users, and business transaction profiles Refer to Section 8 for OBIEE (Analytics).

Internal Applications

ClientType

Total # Purchased Licenses

Concurrently Connected or Synchronizing Users (Peak Hour)#

Heavy Active

# Standard

Active

# LightActive

# Connected

But Inactive

TOTAL (Heavy +

Standard + Light + Inactive)

Siebel Call Center Web Siebel ERM - Employee Relationship Management

Web Mobile

Siebel Marketing Web Mobile

Siebel PRM - Partner Relationship Management

Web Mobile

Siebel Sales Web Mobile

Siebel Service Web Mobile


CS-4.5 Customer & Partner (External) Application User ProfileEnter the number of customer and partner (external) clients for Siebel eBusiness Applications during the peak online period. Do not overlap user counts (clients that use multiple applications). Refer to Appendix A for definitions of client types, users, and business transaction profiles.

External Applications

ClientType


Concurrently Connected or Synchronizing Users (Peak Hour)# Heavy Active

# Standard

Active

# LightActive

# Connected

But Inactive

TOTAL (Heavy +


Siebel Call Center

Web

Siebel eChannel Web Siebel Marketing Web Siebel Sales Web Siebel Service Web

CS-4.6 Other Siebel Application User Profile List any other Siebel Applications not listed above and enter the number of clients during the peak online period. Do not overlap user counts (clients that use multiple applications). Refer to Section 8 for OBIEE (Analytics). Refer to Appendix C for a list of Siebel Applications.

SiebelApplication

(List)

ClientType


Concurrently Connected or Synchronizing Users (Peak Hour)#

Heavy Active

# Standard

Active

# LightActive

# Connected

But Inactive

TOTAL (Heavy +


Web Mobile Web Mobile Web Mobile Web Mobile Web Mobile

CS-5.0 Application Options (Optional)Refer to Appendix A for definitions.

Application OptionAll SmartScript No SmartScripting (Default) Medium Smart Scripting

Light SmartScripting Heavy Smart ScriptingAll Reports No Reports (Default) Yes Reports

Batch Reports Number of Reports per Hour (during Peak Hour)

Average Batch Report Length (In Pages) Duration of peak batch workload (in seconds)

Interactive Reports

Number concurrent users generating ad hoc reports (during Peak Hour)

Average number of ad hoc reports generated per user (during Peak Hour)

Average Interactive Report Length (In Pages)

Duration of peak interactive workload (in seconds)

All eAI No eAI Yes eAI (Default)Percent of Web Client transactions using eAI (25% Default) %


(Enterprise Application Integration)

Maximum number of MQ Series Transactions (Inbound) per hour

Maximum number of MQ Series Transactions (Outbound) per hour

Maximum number of HTTP Adapter (Inbound) per hour Maximum number of HTTP Adapter (Outbound) per hour

All Proposals & Presentations

No Proposals & Presentations (Default) Yes Proposals & Presentations

Total number Presentations per hour: Total number Proposals per hour: Total number Correspondences per hour:

PRM, eChannel Portal, Sales

eConfiguration

No eConfiguration (Default) Yes eConfiguration

# of Heavy eConfiguration Users# of Standard eConfiguration Users# of Light eConfiguration UsersMaximum number of active eConfiguration Users per hour

Customer Order Management

Order Management

No Order Management (Default) Yes Order Management

# of Heavy OM Users# of Standard OM Users# of Light OM UsersMaximum number of active Order Management Users per hour

All Communications Server

No Communications Server Yes Communications Server (Default)

Percent of Web Client transactions using the Siebel Communications Server (12.5% Default)

%

Web Service Smart Answer

Maximum number of Inbound eMails with Smart Answer per hour

Maximum number of Inbound eMails without Smart Answer per hour

Call Center CTI Maximum number of CTI Inbound Calls per hour Maximum number of CTI Outbound Calls per hour

CS-6.0 Application Customization (Optional)Refer to Appendix A for definitions.

Workflow Manager

No Workflow Manager Yes Workflow Manager (Default)

Percent of Web Client transactions using Workflow Manager (25% Default)

%

Number of Workflow Managers to be Used Peak Rate of Workflow Policy Actions per Hour Peak Rate of Workflow Processes per Hour

Assignment Manager

No Assignment Manager Yes Assignment Manager (Default)

Percent of Web Client transactions using Workflow Manager (12.5% Default)

%

Total # Interactive AM Rules Peak # Interactive AM Rules peak hour

Total # Dynamic AM Rules Peak # Dynamic AM Rules peak hour

Total # Mobile AM Rules Peak # Mobile AM Rules peak hour

Total # Batch AM Rules Peak # Batch AM Rules peak hour


eScripting

No eScripting (Default) Medium eScripting Light eScripting Heavy eScripting Most eScript will be in C++ DLLs (Default) Most eScript will NOT be in C++ DLLs

Audit Trail

No File Auditing (Default) Yes File Auditing (Assumes audit 50% of the fields of a business component.)

Audit frequency: 24 x 7 8:00 – 5:00 As NeededList Business Entities which will be audited Percentage of employees, positions or responsibilities to be audited

%

Estimated number of transactions audited daily Purge frequency of audit trail (in months)

Dynamic Toggle Applets

No Dynamic Toggle Applets (Default) Average of 1 Dynamic Toggle Applet on 2 Views Average of 2 Dynamic Toggle Applets on 2 Views Average of 5 Dynamic Toggle Applets on 2 Views Average of 10 Dynamic Toggle Applets on 2 Views

Configuration

No Configuration (Average of 2 Applets per View) (Default) Light Configuration (Average of 3 Applets per View) Medium Configuration (Average of 6 Applets per View) Heavy Configuration (Average of 8 Applets per View)

Encryption (Siebel 7.5.3+)

No Encryption (Default) Encryption using Secure Socket Layer (SSL) with TCP Keep-Alive enabled

(Encryption between the Client Browser and Web Server) Encryption using Secure Socket Layer (SSL) without TCP Keep-Alive enabled

(Encryption between the Client Browser and Web Server)

Quick Fill (Siebel 7.7+) No Quick Fill (Default) Yes Quick Fill

CS-7.0 Siebel File System (Optional)Refer to Appendix A for definitions.

Files to be stored in the Siebel File System Number of Files Average File Size Peak rate of uploading files per hour Number of Files Average File Size Maximum rate of downloading files per hour Number of Files Average File Size

CS-9.0 Database Disk Requirements (Optional)The disk space requirement produced by the sizing tool for the customer’s database (tables and indexes) is a high-level estimation based on the following entities. Disk space requirements change often during the lifetime of the project due to business volumes and processing, archive/purge cycles, database reorganizations, etc. The amount of space needed for the database should be assessed on an ongoing basis. Provide expected row counts for all of the following Siebel entities:

Object # Records/Row Counts Account/Organization

Opportunity

Contact/Customer

Activity Employee


Product

Product Line

Campaign Service Agreement

Product Defect

Forecast

Price List

Quote

Service Request

Asset/Financial Account Order Household Note Other


APPENDIX A. Definitions

AA-1.0 Clients Types Web Client – Web Clients are LAN or WAN attached users access Siebel applications using a standard

web browser from the client’s personal computer and do not require any additional persistent software installed on the client. The browser connects through a Web Server to the Siebel eBusiness Application Server, which executes business logic and accesses data from the Siebel Database. A WAN user is defined as any user that accesses the Web Server from outside the local office where the web server resides.

Mobile Client –Mobile Web Clients access Siebel applications using a portable Microsoft Windows client delivered through a web browser that is designed for local data access and does not need to be connected to a server. Siebel Mobile Web Client meets the needs of field professionals who do not have continuous access to a network, and uses a local database on each mobile machine. Periodically, the client must access the Remote Server through a dial-up, WAN, or LAN connection to synchronize data with the Siebel Database Server and the Siebel File System. Mobile Web Clients require installation of Siebel software on the user’s personal computer.

o NOTE: The “Number of Concurrently Connected Users During Peak Hour”, “# Heavy Active”, “# Standard Siebel Active”, “# Light Active”, and “# Connected Inactive” user counts for Mobile Clients refer to clients connected to the Siebel Remote Server to synchronize.

Handheld for Palm OS (Mobile) Client –The Handheld Client is a mobile client for users of the Siebel Handheld products on Palm OS devices. Siebel Handheld Client is not an available client deployment option with Siebel eBusiness Applications, MidMarket Edition, and Siebel Financial Services, MidMarket Edition. Refer to Siebel’s current Siebel Product Certification Information.

Wireless Client – The Wireless Client runs in a variety of WML and HTML browsers available for mobile devices such as PDA’s, cell phones, and pagers, and does not require any Siebel software to be installed on the client. Include Wireless Clients with the “Web Client” user counts, below. The browser connects through a wireless gateway (WAP), if required, and then through a Web Server to the Application Server, which executes business logic and accesses data from the Siebel Database on the Database Server. Wireless Client is not an available client deployment option with Siebel eBusiness Applications, MidMarket Edition, and Siebel Financial Services, MidMarket Edition. Refer to Oracle’s current Siebel Product Certification Information.

AA-2.0 Definition of Types of Siebel Users & User Transaction Profiles Licensed Users – Total number of licensed Siebel users that can potentially access Siebel eBusiness

Application(s) and/or Oracle Business Intelligence Enterprise Edition. Concurrently Connected Users During Peak Hour - Users that are concurrently connected or logged-

on during the peak processing hour (busiest hour of the business day during the customer’s busiest season) that may or may not be actively accessing the application(s) – a subset of Licensed Users. A mobile or handheld client that is connected for synchronization is also included. NOTE: “Concurrently Connected Users During Peak Hour” = (“Heavy Active Users” + “Standard Siebel Active Users” + “Light Active Users” + “Connected Inactive Users”). Please review important information regarding web client average think time (Appendix A Section AA-4.0) that affects client workload.

Web Clientso Standard Siebel Active Web Users Concurrently Connected Users that are actively accessing

the application(s) and exerting a direct load on the system during the peak processing hour – a subset of Concurrently Connected Users During Peak Hour. Include only users who are actually executing application functions during the peak workload. If there is insufficient data about the customer’s active users, then use Standard Active Web User as the default.

Siebel Application Operation or Operation: Web client complex typing, searches, updates, and adds (among other web client input options) can be broken down and separated into single operations that are committed to the application by the user hitting return/enter or mouse clicking on an application screen button. This single commit (click) represents a single transaction or operation to the web client application. Several underlying database and application operations can result from a single web client operation.

Business Transaction or Business Scenario: This is the complete or end to end business scenario of the application operations performed by a user. A business transaction includes the operational steps or tasks a user performs (types, enters, clicks on) during a session.

Sample Standard Active Web User Workload


35% of the users execute an average of 3.1 complex business transactions/user/hour, with 38 Siebel operations in each business transaction, and an average of 30 second think time between operations

40% of the users execute an average of 4.0 medium complexity business transactions/user/hour, with 30 Siebel operations in each business transaction, and an average of 30 second think time between operations

25% of the users execute an average of 11.9 business transactions/user/hour, with 10 Siebel operations in each business transaction, and an average of 30 second think time between operations.

o Heavy Active Web Users Twice the transaction load compared to a Standard Siebel Active Web User.

Sample Heavy Active Web User Workload 80% of the users execute an average of 10.1 complex business transactions/user/hour,

with 27 Siebel operations in each business transaction, and an average of 13 second think time between operations

20% of the users execute an average of 26.4 business transactions/user/hour, with 6 Siebel operations in each business transaction, and an average of 22.5 second think time between operations

o Light Active Web Users 50% of the transaction load compared to a Standard Siebel Active WebUser.

Sample Light Active Web User Workload 80% of the users execute an average of 6 business transactions/user/hour, with 10 Siebel

operations in each business transaction, and an average of 30 second think time between operations

20% of the users execute an average of 7.5 business transactions/user/hour, with 8 Siebel operations in each business transaction, and an average of 60 second think time between operations

Mobile and Handheld Clients o Standard Active Mobile Users – Concurrently Connected Users that are actively synchronizing

with the Siebel Enterprise during the peak processing hour – a subset of Concurrently Connected Users During Peak Hour. If there is insufficient data about the customer’s active mobile users, then use Standard Siebel Active Mobile User as the default.

o Heavy Active Mobile Users 200% of the transaction load compared to a Standard Siebel Active User.

o Light Active Mobile Users 50% of the transaction load compared to a Standard Siebel Active User.

Connected Inactive Users - Concurrently Connected Users during the peak processing period that are NOT actively accessing the application(s) or not synchronizing (mobile users) and exerting a direct load on the system – a subset of Concurrently Connected Users During Peak Hour. Include only users who are only logged on but inactive during the peak workload.

AA-3.0 Siebel Application Categories Employee (Internal) Applications – Siebel applications usually used by internal employees of an

enterprise. Applications in this category are optimized for a screen resolution of 1024 x 768 – High Interactive Mode. (Exception: Siebel Employee Relationship Management (ERM) is an employee-facing application but runs in Standard Interactive Mode.) The High Interactivity Framework is not supported in customer-facing applications. The high interactivity framework allows application developers to use scripting to simulate Windows client behavior in the Web environment. The browser used to access the application must support a certain set of capabilities, including support for JavaScript and Java applets. “Application data” (instead of formatted pages) is transmitted from the Siebel Object Manager to the Web Server via the browser. This capability is enabled in the configuration file of the Application Server.

Customer (External) Applications – Siebel applications usually used by external customers, partners, and prospects of an enterprise. In prior Siebel releases, these were called .COM applications. Applications in this category are optimized for a screen resolution of 800 x 600 – Standard Interactive Mode. Customer and partner applications use the standard interactivity client option because they are accessed by different kinds of browsers that cannot be controlled by the customer company deploying the application. It transmits static HTLM from the Object Manager to the Web Server.

Siebel Cross-Industry Applications – A suite of applications designed for cross-industries (“Horizontal”).

Siebel Industry Applications (SIA) – A suite of applications designed specifically for various industries (“Vertical”).

Siebel Professional Edition – A suite of applications designed for the Mid-Market .


AA-4.0 Average Web Client Think Time The web client’s average think time between Siebel application operations (screen clicks) determines the

pacing of its workload on the Siebel Enterprise. The default is 30 seconds between Siebel operations for Call Center and PRM/eChannel. If a customer anticipates a different average throughput, the think time can be varied in a Custom Sizing from 10 seconds to 60 seconds. The default for ERM is 60 seconds.

The average web client think time will be applied to the sizing for a “Standard Active Web Client” (See Appendix A Section AA-2.0). The selected think time (specified in the Sizing Questionnaire for a Custom Sizing) will be decreased by 50% for heavy active web clients (thus, doubling throughput, and the heavy client workload will be 200% of the “standard” workload). The selected think time will be increased by 200% for light active web clients (thus, cutting the throughput in half, and the light client workload will be 50% of the “standard” workload).

Both Siebel and use a default think time of 30 seconds when sizing. Siebel PSPP benchmarks now use an average of 15.9 second think time. Be aware that decreasing the average think time can dramatically increase the hardware required to support the defined workload.

AA-5.0 Application Options and Customization Assignment Manager - Siebel Assignment Manager allows sales and service organizations to

effectively assign the most qualified people to specific tasks. Assignment Manager accomplishes this function by matching candidates to predefined, user-configurable assignment objects using assignment rules that the customer defines.

Workflow Manager - Siebel Workflow Manager is a customizable business application providing the capability to manage and enforce business processes to ensure consistency and adherence to agreements through the automatic enforcement of business policies and procedures. A business process is defined as a series of steps and embedded sub-processes. A policy consists of rules to be monitored and the actions to take when a rule condition is met.

Workflow Policies – The Workflow Policies can act as triggers to execute a workflow process. A policy consists of one or more policy conditions. When the policy conditions are met, the policy action is executed.

Workflow Processes – An application that allows an organization to identify the flow of data throughout the enterprise and pass data to and from external applications using Siebel eBusiness Application Integration (eAI)). It can also use Siebel Server components; for example, send outbound communications through the Siebel Communications Server.

Enterprise Application Integration (eAI) - Siebel eAI enables real-time access to customer information across multiple applications and platforms, providing a unified view of customer information across multiple channels and legacy applications. External systems can communicate with Siebel eBusiness Applications through components that include transports and adapters (e.g. MQSeries, HTTP), as well as connectors that interface directly with other applications (e.g. Oracle, SAP, PeopleSoft, etc.)

SmartScripts - Siebel SmartScript allows business analysts, call center managers, and Siebel developers to create scripts to define the application workflow for interactive customer communications. The flow of the interaction is determined entirely by the script, not by the agent or customer. Siebel SmartScript guides agents through each customer interaction, suggesting products and services based on the customer's profile, environment, current requirements, and buying patterns. The general concern about a SmartScript is its startup response time, the number of questions in the script, and tuning parameters. This questionnaire considers three levels for sizing:

o Light SmartScripting o Medium SmartScripting o Heavy SmartScripting

eScripting - Siebel eScript is a scripting or programming language that application developers use to write simple scripts to extend Siebel applications. JavaScript, a popular scripting language used primarily on Web sites, is its core language. A utility script can be called from many locations, such as applets, business components, and business services. Before writing any script, developers should explore all declarative configuration options. If most eScripts are implemented using C++ DLLs, it will reduce the CPU and memory resources required to provide the additional application workload and functionality.

o Light eScripting - One script is added on the applets, one to two scripts on Business Services, and three scripts on business components.

o Medium eScripting -Two scripts are added on the applets, three scripts on Business Services, and six scripts on business components.

o Heavy eScripting – Two scripts are added on the applets, six scripts on Business Services, and eight scripts on business components.

Configuration – Typically, in Siebel Tools, the modification of a Siebel application to change its look, feel, and behavior to meet specific business requirements.

Encryption - Encryption - Secure Sockets Layer (SSL) between the client browser and web server) (Siebel 7.5.3+) SISNAPI (Siebel Internet Session API supports session-based RPC


(Remote Procedure Call) supporting highly responsive communication between Siebel components, and it can be encrypted using SSL, an industry standard mechanism for secure communication.

Unicode – A character set defined by the Unicode Consortium that is the union of most of the major character sets used in the computing industry

Case Insensitivity – Generally, Siebel Applications are implemented with Case Sensitive functionality. The use of Case Insensitive functionality is not considered to be a “Siebel Best Practice” because it degrades performance and it is not recommended.

Compression – Siebel compresses all dynamic data between the client browser and the Web Server by default (SISNAPI), and it has minimal performance impact. If further compression is needed (for example, due to poor network performance), a third party compression product may be used.

AA-7.0 Siebel Servers Database Server – (OLTP) Proprietary database release specific schema for the Siebel application. Application Server (Object Manager) – Siebel Application Server Application Server (non-Object Manager) – Siebel Application Server Web Server – A server that handles standard Web browser requests for HTML documents and other files.

It also enforces security requirements by forcing users to log in and by allowing a user access only to those functions that the user has permission to access. See Siebel SR&SP documentation on Siebel Support Web for supported types.

LDAP Server – Light Directory Access Protocol used as security to enable cost effective administration of distributed applications, information about the services, resources, users and other objects accessible from the applications is organized in a consistent manner. LDAP defines a standard method for accessing and updating information in a directory. See Siebel SR&SP documentation on Siebel Support Web for supported types

File System – The Siebel File System consists of a shared directory that is network-accessible to the Siebel Server, and contains literature, correspondence, proposals, presentation, and possibly other files.

Report Server - The Siebel Report Server uses a third party report server product, Actuate. Document Server – The Siebel Document Server is required for the following Siebel components:

eProposal (Siebel Sales); ePresentation (Siebel Sales); eCorrespondence (Siebel Service); and Project Integration (Siebel Professional Services). The Document Server interfaces with Microsoft Word, Microsoft PowerPoint, Lotus WordPro, and Lotus Freelance Graphics documents though the web.

Gateway Server –Shares the connection to the network, provide single point security and network protocol support

Communications Server - Siebel Communications Server enables users of Siebel eBusiness Applications (e.g. eMarketing, Workflow, eMail Response, Send eMail, Send FAX) to send outbound communications to groups of contacts, prospects, or employees using email, fax, or page, receive inbound communications, and support multichannel session-based/interactive communications. Note: sizing for third party CTI software and hardware is beyond the scope of this Sizing Review. CTI (Computer Telephony Integration) is the means by which a computer system interacts with the telephone system, such as making a call or answering a call.

AA-8.0 Siebel Integration eAI – eBusiness Application Integration – allows external systems to communicate with Siebel eBusiness

Applications. Siebel eAI components include transports and adapters for BizTalk, MQSeries, MSMQ and HTTP, as well as connectors that interface directly with specific third-party software, such as PeopleSoft or SAP.

UAN – Universal Application Network – The Siebel Universal Application Network Platform Independent Foundation provides a set of common object XSD-compliant (XML Schema Definition) documents that can be viewed and edited by any tools or platforms that support XSD documents.

WBI – WebSphere® Business Integration – WebSphere Business Integration (WBI) Portfolio is a collection of integrated and/or integratable products that help create a global view of an organization. With a strong emphasis on the integration of processes, both internally and externally, WBI provides the framework for creating extensible and agile systems.


APPENDIX B. Sample Siebel eBusiness Application Topologies

Siebel 8 CRM Architecture


APPENDIX C. Sample Siebel Call Center Business Scenarios and Transactions

The following information is provided for customers who understand their projected Siebel eBusiness Application transaction throughput. Listed below are sample business scenarios (business transactions) from several applications which are used in various benchmarks to help gauge the resources required to run Siebel eBusiness Applications on Servers. The business scenario titles in the table, below, have a blue background. Siebel operations (application single transactions) are listed in “Siebel Operations Corresponding to the Business Scenario”, which can result in multiple Database Transactions. For the purposes of sizing for Siebel, the business scenarios/business transactions are shown with their corresponding Siebel application single transactions or operations (screen click to response). These operations can be correlated to the business transaction rates and profiles of users (heavy, standard, light) in Section 5.1, “Users and Transaction Profile of Users.”

Siebel Call Center – Sales and ServiceIncoming Call Creates Opportunity and QuoteEnd User Operation

Siebel Operations Corresponding to the Business Scenario

Login Bring up Login PageEnter “Username”, “Password” and submit login

Find_Corp_Cont Click Find (Binocular) ButtonSelect “Contacts” from Look In Pick listEnter in “Last Name” for non-existing contact and click Search Button to execute query

New_Contact Navigate to Contact Screen (My Contact View)Click New Button to create new contactEnter “First Name”, “Last Name”, “Job Title”, Mr/Mrs”, “Work Number”, and click Save Button

Go_Cont_Opty Navigate to Contact – Opportunities ViewNew_Opty Click New Button to create new opportunity for contact

Click New Button in Opportunity MVG AppletBring up Account MVG Applet by clicking button in Account FieldClick Query Button in Account MVG AppletEnter “Account” and click Go Button to execute queryClick OK Button to select accountEnter “Name”, “Summary”, “Revenue” and “Channel” and click Save Button

Go_Opty_Cont Drilldown on opportunity name to Opportunity – Contacts ViewGo_Opty_Prod Navigate to Opportunity Products ViewNew_Product (2) Click New Button to add product to opportunity

Bring up Product MVG Applet by clicking on button in the Product FieldClick Query Button in Product MVG AppletEnter “Product” and click Go Button to execute queryClick OK Button to select productSelect product and click OK ButtonEnter “Qty” and click Save Button to add product to opportunityClick New Button to add product to opportunityBring up Product MVG Applet by clicking on button in the Product FieldClick Query Button in Product MVG AppletEnter “Product” and click Go Button to execute queryClick OK Button to select productSelect product and click OK ButtonEnter “Qty” and click Save Button to add product to opportunity

Go-Opty_Quote Navigate to Opportunities – quotes ViewClick_AutoQuote Click “AutoQuote” button to generate quoteEnter_Quote_Info Enter “Name” and click Save ButtonGo_Quote_Line Drilldown on the quote name to go to Quote – Line Items View

Select “Price List” from pick list and click button next in Discount Field to bring up Discount MVG AppletSelect Discount and click OK ButtonClick Save Button to save quote

Quote_Reprice Click Reprice All Button in order to communicate the results of “Reprice All” to prospectQuote_Upd_Opty Click UpdateOpty Button in Quote From AppletGo_Quote_Order Navigate to Quotes – Orders View

Click on the menu button in the Quotes Order ViewClick_AutoOrder Click on Sales Order Button to automatically generate order


Go_Thread_Opty Navigate back to opportunity by selecting Opportunity Quotes View in 2nd pick list in Show BarLogout Select “Log Out” from File Menu

Call Creates a Service RequestLogin Bring up Login Page

Enter “Username”, “Password” and submit loginFind_Srv_Req Click Find (Binocular) Button

Select “Service Requests” from Look in Pick listEnter in “Last Name” customer and click Search Button to execute query

New_Srv_Req Navigate to Service Requests ScreenClick New Button to create new service requestClick Button in Service Request Detail Applet with displays all fieldsClick button in Last Name Field to bring up Contact MVG AppletClick Query Button in Contact MVG AppletEnter “Last Name” and click Go Button to execute queryClick OK Button to select contactClick button in Product Field to bring up Product MG AppletClick Query Button in Product MVG AppletEnter “Product” and click Go Button to execute queryClick OK Button to select productClick Save to save Service RequestClick button in Service Request Detail Applet which displays only selected fields

Go_SR_Plan Navigate to Service Requests Activity Plan ViewNew_SR_Plan Click New button in Service Request Activity Plan Applet

Select Activity Plan from Template Pick list and click Save ButtonLogout Select “Log Out” from File MenuAgent Follows Up On Service RequestLogin Bring up Login Page

Enter “Username”, “Password” and submit loginGo_My_Srv_Req Navigate to Service Screen to go to My Service Requests View and review Service Request

Header informationGo_SR_Activities Navigate to Service Request Activities View to review activitiesGo_SR_Solutions Navigate to Solution ViewFind_Related_SRs Navigate to Service Request Related Service Requests View and inspect related service requestsNew_Solution Navigate to Service Request Solution View

Click New Button to create new solutionClick New Button in Solution MVG AppletEnter “Name”, “Description”, “FAQ”, “Comments” and click Save Button

Go_SR_Activities Navigate to Service Request Activities ViewUpd_SR_Activity Set Activity status to “In Progress”, add text to description and click Save ButtonClose_SR Set Service Request Status to “Pending” and click Save ButtonLogout Select “Log Out” from File Menu

Siebel Partner Relationship Management (PRM, eChannel)PO-Account & Contact ManagementEnd User Operation



Go_Accounts Click on Accounts tab in the first appletFind_Account Click on Find (Binocular) Button

Select “Accounts” from Look in drop down listEnter in “Name” an existing account and click on Search ButtonClose Find window

Create_Account Click on “New” button in the first appletEnter new account name and save

Create_Contact Click on hyperlinked account name (i.e. drilldown)Select “New Record” from menu in the second appletEnter last name and first name then save

Go_Account_Act Click on Activity tab in the second appletCreate_Account_Act Select “New Record” from menu in the second applet

Enter details then saveGo-Account_SR Click on Service Requests tab in the second appletCreate_Account_SR Select “New Record” from menu in the second applet

Enter details then saveGo_AccountAsset Click on Assets tab in the second appletGo_AccountAddr Select “New Record” from the menu in the second applet

Enter details then saveGo_AccountTeam Click on Account Team tab in the second appletGo_Contacts Click on Contacts tab in the first appletFind_Contact Click on Find (Binocular) Button


Select “Contacts” from Look in drop down listEnter an existing contact in “Last Name” field then click on Search ButtonClose Find window

Logout Click on Logout link

PO-Opportunity ManagementEnd User Operation



Check_New_Oppty Click on “Opportunities” tabNew_Opty Enter new opportunityGo_Opty_Cont Drilldown on opportunity name to Opportunity – Contacts ViewNew_Oppty_Contact Add new Contacts to an opportunityGo_Opty_Prod Navigate to Opportunity ProductsNew_Products Enter two new productsGo_Oppty_Salesteam Navigate to Opportunity Sales teamNew_SalesteamMbr Add two new sales team membersGo_Opty_Activity Navigate to Opportunity Activities ViewNew_Opty_Activity Enter new ActivityGo_Opty_Quotes Navigate to Opportunity – Quotes viewNew_Quote Create a new quote for the opportunity

PO-Service Request ManagementEnd User Operation



Go_Service Click on Service tabFind_SR Click on Query button in the first applet

Enter in “SR #” field and click Go buttonEdit_SR Drilldown on SR#

Change Status and substatus in the first applet then saveCreate_Activity Select “New Record” from menu in the second applet

Enter details then saveGo_SR_Solution Click Solution tab in the second appletLogout Click on Logout link

Siebel eService with PersonalizationUser Submitting a New Service RequestEnd User Operation


Go_eService Go to eService URL – eService Anonymous Home page and review Anonymous Home PageGo-Login Enter user name and password from the Home Page view and review Personalized Home PageNew_SR Click on the Submit a Service Request Hyperlink on the Home Page View

Click on the Select Button next to the Product Field to associate a product for the SRClick on Query Button in the Product Pick AppletEnter “Product” and click Go Button to execute queryClick OK Button to select productEnter “Summary”, “Description” and click Submit Button to send service requestClick Continue Button

Go_My_Acct Click on the My Account Hyperlink and review My Account ViewGo_My_SR Click on the My Service Request Hyperlink and review the My Service Request List ViewGo_SR_Detail Drill down on the newly created service request and review the service request detailsLogout Click the Logout Hyperlink

Customer Requesting Call BackEnd User Operation


Go_eService Go to eService URL – eService Anonymous Home page and review Anonymous Home PageGo_Contact_Us Click on the Contact Us Hyperlink on the Anonymous Home Page view and review the available

communication channelsGo_Branch_Locator Click on the Locate Nearby Branches Hyperlink’

Enter “Zip Code”, submit query and view results in the list viewGo_Contact_Us Click on the contact Us Hyperlink and review the available communication channelsGo_Email Click on the E-Mail Hyperlink

Enter the necessary information and submit the emailClick OK button to acknowledge successful completion of email

Go_Contact_Us Click on the Contact Us Hyperlink and review the available communication channelsGo_Mail_Fax Click on the Mail or Fax Hyperlink channel and review the list of mail and fax information


Siebel eSalesShoppersEnd User Operation


LoginClick on category tabDrill down on a category (e.g. Musical Category 1)Drill down on a subcategory (e.g. Musical Category 1.3)Click Next Records buttonClick Next Records buttonDrill down on a productAdd product to cartClick My AccountClick on My OrdersClick My AccountClick on User ProfileClick on My AccountClick on Address BookClick the Catalog tabDrill down on a categoryDrill down on a subcategoryClick Next Records buttonClick Next Records buttonDrill down on a productAdd product to cartClick View CartEmpty CartLogout

BuyersEnd User Operation


LoginClick on category tabDrill down on a category (e.g. Musical Category 1)Drill down on a subcategory (e.g. Musical Category 1.3)Click Next Records buttonClick Next Records buttonDrill down on a productAdd product to the cartClick on Catalog tabDrill down on a category Drill down on a subcategory Click Next Records buttonClick Next Records buttonDrill down on a productAdd product to the cartClick on HomeClick on Know what you want?Select Product FamilyClick to view next recordClick to view Previous RecordsChange attribute Color to RedChange attribute Size to MediumChange attribute Manufacturer to AcmeClick the Search buttonPick four Products and click CompareClick Back ButtonDrill down a ProductChange quantity and add to cartNavigate to cartClick CheckoutSelect a credit cardCheck Edit Shipping Details buttonAdd a new shipping addressConfirm Order


Click on My AccountClick on My OrdersDrill down on orderClick on My AccountDrill down on User ProfileLogout

BrowsersEnd User Operation


LoginClick on category tabDrill down on a category (e.g. Musical Category 1)Drill down on a subcategory (e.g. Musical Category 1.3)Click Next Records buttonClick Next Records buttonDrill down on a productClick the Catalog tabDrill down on a categoryDrill down on a subcategoryClick Next Records buttonClick Next Records buttonDrill down on a productClick on category tabDrill down on a category (e.g. Musical Category 1)Drill down on a subcategory (e.g. Musical Category 1.3)Click Next Records buttonClick Next Records buttonDrill down on a productLogout


Siebel Sizing Questionnaire - CUSTOM SIZING v1.0_SatishLohar

Documents

Transcript of Siebel Sizing Questionnaire - CUSTOM SIZING v1.0_SatishLohar