Version 2.1 30.04.2014

NEW REVENUE STREAM WITH YOUR OWN PLATFORM

The smart way to provide mobile application development service with

SHOPPENING PRO capabilities to your client. Grow your business with us today!

INTRODUCTION & OVERVIEW

Become a reseller of SHOPPENING PRO - the leading mobile application

development service platform - to help your clients’ business grow with additional

of robust cloud mobile backend services and end-to-end solution, business

support and lower licensing, and overall delivery costs.

100 % WHITE LABEL FAST & EASY FOCUS ON SALE

We provide everything you need to build your app

creator platform.

We develop the user-centric best practices for app creator..

We fully support you with our technical experts.

WHAT IS SHOPPENING RESELLER PROGRAM ?

• No up-front investment

• No licensing and overall delivery costs

• No submit cost and maintenance fee

• No server cost and any other expenses

• Your own company branding

• White label solution and dashboard

• Your control of customer relationship

from billing and pricing to support

SHOPPENING PRO helps you create the most effective application for your business.

It encourages interactions between your brand and your customers

with the help of special features that

support customer engagement combined with loyalty programs

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HOW SHOPPENING PRO WORKS

PROMOTE SOCIAL

LOCATION-BASED

INTERACTION SEGMENT & TARGET

VARIOUS CONTENTCAMPAIGN

SHOPPENING PRO’s features, breakthrough advanced potential of mobile

application via following outstanding tools.

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HOW SHOPPENING PRO WORKS

WHITE LABEL CONTENT MANAGEMENT SYSTEM

WHITE LABEL APP PREVIEWER

FULL PREMIUM APPLICATION

Satisfy your clients with white label CMS which merchant can push notification to their target customers, review analytic result of the application usage or edit application content by them

Instantly preview that application on the mobile device, after created an application by using SHOPPENING configuration tools. White label SHOPPENING PRO application on Apple App Store or Android Google play are ready to customize for you.

SHOPPENING provides various kind of applications. There are numerous features and tools for supporting marketing and service of customers entirely. Premium application builds by SHOPPING PRO has the benefit to business especially cost effective and time to market.

WHAT WE PROVIDE FOR YOU ?

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RESOURCE CENTER

PREMIUM SUPPORT AND ADDITIONAL MATERIAL

TIME TO MARKET

All in one resource center with guideline, manual and FAQ focusing on marketing strategy and best practice for reseller

SHOPPENING provides the full length of reseller technical support team to support our reseller regarding question, issue or special request.

Simply set up your own mobile application business. Efficiently manage resource with productive application creator platform.

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WHAT WE PROVIDE FOR YOU ?

1SIMPLY WAY TO MANAGE YOUR RESELLER PROGRAM

FRONT END WEBSITE

HOW IT WORKS

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2 SHOPPENING RESELLER TOOL 3 MOBILE APP

• Introduction

• Package

• Price Plan

• RESELLER CONTROL SYSTEM• Account Management• Credit Management

• CONFIGURATION SYSTEM• Content Management &Analytic• Publish Management

• Preview App on SHOPPENING PRO mobile application

• Publish App• iTunes • Google Play

[Prepared by Reseller] [Powered by SHOPPENING]

Sign contact and Choose first credit plan01

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Assign Project team 02

Get start : SPN sends the manual guide to reseller03

Customization : SPN customize system for reseller 04

05 Reseller develop front-end-website

10 STEP TO BE SHOPPENING RESELLER

Integration and connect with SHOPPENING platform06

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Set Reseller support team and assign role 07

Developer account: iOS and Android08

Top up credit 09

10 Launch

10 STEP TO BE SHOPPENING RESELLER

Customers apply service from Website

Publish App on Store

RESELLER PROGRAM WORKING FLOW

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Reseller admin create customer account

Reseller sale team approach customer

FRONT END WEBSITE

SHOPPENING Reseller Control system

End Customers create/edit app by themselves

Reseller team creates appfor end customer

Preview app Manage App

SHOPPENING Configuration system

SHOPPENING PRO mobile application

SALE AND CREATE APP FLOW

PUBLISH AND MANAGE FLOW

SHOPPENING Configuration system

RESELLER PROGRAM SUPPORT TEAM

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End Customers

Reseller’s Team

SHOPPENING Team

Tier 1,2 Tier 3

Admin ManualLogin as Customer

FAQ

Technical ProblemNew Request

Tier1 : Support teamTier2 : Configuration Team

Request

Response

Request

Response

Reseller sale teamReseller Configuration team

Reseller Support teamSHOPPENING team

SERVICE FLOW AND WORKING TEAM

Resellers are encouraged to be the front line support for their customers, including this in their overall package of offerings. The support link in a customer’s administrator control panel can even be customized with your contact information.

SERVICE LEVEL AND SUPPORT

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AcknowledgeRequest/ Question/

Issue or inquiry

AcknowledgeAnalyzed and classified

Operate and FeedbackAcknowledge the

feedbackAnalyzed and

classified

Update statusAcknowledge the

status

Operate and Feedback Solve or operateAcknowledge the

feedback

Acknowledge the status

Customers Reseller Admin(Tier #1,2)

SHOPPENING Team(Tier #3)

Solve or Answer

Inform

Step of the service3 Hrs.

Critical Major Minor

24Hrs.

24Hrs.

3Days

24Hrs.

7Days

Solve or Answer

Af te r u t i l i z ing the on l ine

resources available, resellers can

contact the SHOPPENING Pro

team for second-level support as

needed. Resellers also have the

option to escalate technical

issues to the SHOPPENING Pro

support team at their discretion.

Note that SHOPPENING will not provide this support directly to the end customer, as this is a service opportunity for our resellers.

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Minor Level IssueMajor Level IssueCritical Level Issue

Description

Service Availability

SLA

Related Teams

Main Channels

Service unavailable (Critical Technical Problems)

Service available with some major issue (Major Technical Problems) Urgent request (Important Inquiry or Request)

Service available with minor issue (Minor Technical Problems) General Inquiry or Request

24X7

24 Hours

Customer SupportTechnical Support

CallEmailLINE (Optional)

Mon - Fri9AM – 6PM

3 working day

Customer SupportTechnical Support

LINEEmailCall (Optional)

Mon – Fri9AM – 6PM

7 working day

Customer SupportTechnical SupportTraining

EmailContact FormCall, LINE (Optional)

Level of Service

SERVICE LEVEL AND SUPPORT

Buy Credit Create account

Create app

Top up credit to reseller account1 Credit : 1 Application: 1 Month

Reseller super admin create customer account on SPN reseller control system and send it to support team or

end customer

RESELLER BUSINESS MODEL

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Sell service to Customer

Let your customers pay for their application via sale

team or front end website

End customer or Reseller support team log in to

SHOPPENING configuration system to create and manage application

“ O u r e n t i r e p r o g r a m i s designed to place our resellers in control of the customer relationship, from billing and pricing to support, customized services, and communications. Our focus is on building a best-in-class product and allowing our partners to deliver a best-in-class experience.”

HOW TO SET PRICE FOR RESELLER?

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SHOPPENING PRO Reseller Program offers our partners lower absolute margins on licensing in order to increase the customer’s available budget for partner services e.g., consultation, data migration, and change management, with a lower overall delivery cost for our partners.

In addition to receiving a discount on the list price for SHOPPENING Pro, increase your profitability by focusing more on delivering mobile application for your clients

As a SHOPPENING Pro Reseller, you maintain full ownership of the billing relationship. This helps you maintain your central relationship with customers.

Beyond billing, SHOPPENING Pro Resellers manage the entire customer relationship, including pricing, support and communications. This flexibility enables partners to cleanly package an entire experience together with product and services.

The recurring, long-term revenue streams from SHOPPENING Pro can provide predictability and stability for future earnings.

ADDITIONAL REQUIREMENT/ ON GOING CHANGE REQ

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When end customer or reseller has addition request that SHOPPENING does not support or request to change something on the SHOPPENING Pro platform

Send SHOPPENING the requirement that resellers like us to customize for your service. (1) already available on the

SHOPPENING Pro platform.

(2) will be available on the SHOPPENING Pro platform in the near future.

(3)is likely to not available on the SHOPPENING Pro platform.

If the requirement is defined to be like this case, we will apply to STEP 3.

Define timeline and how to deliver the a d d i t i o n a l requirement. It could be come up with or without the cost of customization for resellers.

SHOPPENING team gives feedback to resellers to d e f i n e t h a t w h i c h requirement is

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