SHOPPENING RESELLER PROGRAM - introduction

Click here to load reader

Embed Size (px)

description

Become a reseller of SHOPPENING - the leading Mobile App creating platform - to help your clients’ business grow with additional of robust cloud mobile backend services and end-to-end solution, business support and lower licensing, and overall delivery costs. • Your own company branding • White label solution and dashboard • Your control of customer relationship from billing and pricing to support • No up-front investment • No licensing and overall delivery costs • No submit cost and maintenance fee • No server cost and any other expenses For more information, visit us at http://shoppening.com

Transcript of SHOPPENING RESELLER PROGRAM - introduction

  • 1.Version 2.2 10.05.2014 NEW REVENUE STREAM WITH YOUR OWN PLATFORM The smart way to provide mobile application development service with SHOPPENING capabilities to your client. Grow your business with us today! INTRODUCTION & OVERVIEW

2. Become a reseller of SHOPPENING - the leading Mobile App creating platform - to help your clients business grow with additional of robust cloud mobile backend services and end-to-end solution, business support and lower licensing, and overall delivery costs. 100 % WHITE LABEL FAST & EASY FOCUS ON SALE We provide everything you need to build your app creator platform. We develop the user-centric best practices for app creator.. We fully support you with our technical experts. WHAT IS SHOPPENING RESELLER PROGRAM ? No up-front investment No licensing and overall delivery costs No submit cost and maintenance fee No server cost and any other expenses Your own company branding White label solution and dashboard Your control of customer relationship from billing and pricing to support 3. SHOPPENING helps you create the most effective application for your business. It encourages interactions between your brand and your customers with the help of special features that support customer engagement combined with loyalty programs. powered by HOW SHOPPENING WORKS 4. PROMOTE SOCIAL LOCATION-BASED INTERACTION SEGMENT & TARGET VARIOUS CONTENTCAMPAIGN SHOPPENINGs features, breakthrough advanced potential of mobile application via following outstanding tools. powered by HOW SHOPPENING WORKS 5. WHITE LABEL CONTENT MANAGEMENT SYSTEM WHITE LABEL APP PREVIEWER FULL PREMIUM APPLICATION Satisfy your clients with white label CMS which merchant can push notification to their target customers, review analytic result of the application usage or edit application content by them. Instantly preview that application on the mobile device, after created an application by using SHOPPENING configuration tools. White label SHOPPENING application on Apple App Store or Android Google play are ready to customize for you. SHOPPENING provides various kind of applications. There are numerous features and tools for supporting marketing and service of customers entirely. Premium application builds by SHOPPENING has the benefit to business especially cost effective and time to market. WHAT WE PROVIDE FOR YOU ? powered by 6. RESOURCE CENTER PREMIUM SUPPORT AND ADDITIONAL MATERIAL TIME TO MARKET All in one resource center with guideline, manual and FAQ focusing on marketing strategy and best practice for our reseller. SHOPPENING provides the full length of reseller technical support team to support our reseller regarding question, issue or special request. Simply set up your own mobile application business. Efficiently manage resource with productive application creator platform. powered by WHAT WE PROVIDE FOR YOU ? 7. 1 SIMPLY WAY TO MANAGE YOUR RESELLER PROGRAM FRONT END WEBSITE HOW IT WORKS powered by 2 SHOPPENING RESELLER TOOL 3 MOBILE APP Introduction Package Price Plan RESELLER CONTROL SYSTEM Account Management Credit Management CONFIGURATION SYSTEM Content Management &Analytic Publish Management Preview App on SHOPPENING mobile application Publish App iTunes Google Play [Prepared by Reseller] [Powered by SHOPPENING] 8. Sign contact and Choose first credit plan01 powered by Assign Project team 02 Get start : SHOPPENING sends the manual guide to reseller03 Customization : SHOPPENING customize system for reseller 04 05 Reseller develop front-end-website 10 STEP TO BE SHOPPENING RESELLER 9. Integration and connect with SHOPPENING platform06 powered by Set Reseller support team and assign role 07 Developer account: iOS and Android08 Top up credit 09 10 Launch 10 STEP TO BE SHOPPENING RESELLER 10. Customers apply service from Website Publish App on Store RESELLER PROGRAM WORKING FLOW powered by Reseller admin create customer account Reseller sale team approach customer FRONT END WEBSITE SHOPPENING Reseller Control system End Customers create/edit app by themselves Reseller team creates app for end customer Preview app Manage App SHOPPENING Configuration system SHOPPENING mobile application SALE AND CREATE APP FLOW PUBLISH AND MANAGE FLOW SHOPPENING Configuration system 11. RESELLER PROGRAM SUPPORT TEAM powered by End Customers Resellers Team SHOPPENING Team Tier 1,2 Tier 3 Admin Manual Login as Customer FAQ Technical Problem New Request Tier1 : Support team Tier2 : Configuration Team Request Response Request Response Reseller sale team Reseller Configuration team Reseller Support team SHOPPENING team SERVICE FLOW AND WORKING TEAM 12. Resellers are encouraged to be the front line support for their customers, including this in their overall package of offerings. The support link in a customers administrator control panel can even be customized with your contact information. SERVICE LEVEL AND SUPPORT powered by Acknowledge Request/ Question/ Issue or inquiry AcknowledgeAnalyzed and classified Operate and Feedback Acknowledge the feedback Analyzed and classified Update status Acknowledge the status Operate and Feedback Solve or operate Acknowledge the feedback Acknowledge the status Customers Reseller Admin (Tier #1,2) SHOPPENING Team (Tier #3) Solve or Answer Inform Step of the service 3 Hrs. Critical Major Minor 24 Hrs. 24 Hrs. 3 Days 24 Hrs. 7 Days Solve or Answer 13. After utilizing the online resources available, resellers can contact the SHOPPENING team for second-level support as needed. Resellers also have the option to escalate technical issues to the SHOPPENING support team at their discretion. Note that SHOPPENING will not provide this support directly to the end customer, as this is a service opportunity for our resellers. powered by Minor Level IssueMajor Level IssueCritical Level Issue Description Service Availability SLA Related Teams Main Channels Service unavailable (Critical Technical Problems) Service available with some major issue (Major Technical Problems) Urgent request (Important Inquiry or Request) Service available with minor issue (Minor Technical Problems) General Inquiry or Request 24X7 24 Hours Customer Support Technical Support Call Email LINE (Optional) Mon - Fri 9AM 6PM 3 working day Customer Support Technical Support LINE Email Call (Optional) Mon Fri 9AM 6PM 7 working day Customer Support Technical Support Training Email Contact Form Call, LINE (Optional) Level of Service SERVICE LEVEL AND SUPPORT 14. Buy Credit Create account Create app Top up credit to reseller account 1 Credit : 1 Application: 1 Month Reseller super admin create customer account on SHOPPENING reseller control system and send it to support team or end customer RESELLER BUSINESS MODEL powered by Sell service to Customer Let your customers pay for their application via sale team or front end website End customer or Reseller support team log in to SHOPPENING configuration system to create and manage application 15. O u r e n t i r e p r o g r a m i s designed to place our resellers in control of the customer relationship, from billing and pricing to support, customized services, and communications. Our focus is on building a best- in-class product and allowing our partners to deliver a best- in-class experience. HOW TO SET PRICE FOR RESELLER? powered by SHOPPENING Reseller Program offers our partners lower absolute margins on licensing in order to increase the customers available budget for partner services e.g., consultation, data migration, and change management, with a lower overall delivery cost for our partners. In addition to receiving a discount on the list price for SHOPPENING, increase your profitability by focusing more on delivering mobile application for your clients As a SHOPPENING Reseller, you maintain full ownership of the billing relationship. This helps you maintain your central relationship with customers. Beyond billing, SHOPPENING Resellers manage the entire customer relationship, including pricing, support and communications. This flexibility enables partners to cleanly package an entire experience together with product and services. The recurring, long-term revenue streams from SHOPPENING can provide predictability and stability for future earnings. 16. ADDITIONAL REQUIREMENT/ ON GOING CHANGE REQ powered by When end customer or reseller has addition request that SHOPPENING does not support or request to change something on the SHOPPENING platform Send SHOPPENING the requirement that resellers like us to customize for your service. (1) already available on the SHOPPENING platform. (2) will be available on the SHOPPENING platform in the near future. (3)is likely to not available on the SHOPPENING platform. If the requirement is defined to be like this case, we will apply to STEP 3. Define timeline and how to deliver the additional requirement. It could be come up with or without the cost of customization for resellers. SHOPPENING team gives feedback to resellers to define that which requirement is 2 31