Shirley J. Everett Associate Vice Provost Stanford University March 28, 2007
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Transcript of Shirley J. Everett Associate Vice Provost Stanford University March 28, 2007
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Shirley J. EverettAssociate Vice ProvostStanford University
March 28, 2007
Shirley J. EverettAssociate Vice ProvostStanford University
March 28, 2007
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AgendaAgenda
Visionary Leadership
Excellent Campus Dining: Administrators’
Perceptions & Viewpoints
Strategies to Achieve Excellence
Closing Remarks
Questions & Answers
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Visionary LeadershipVisionary Leadership
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“ …Leaders act in ways that are consistent with their beliefs; they are persistent in pursuit of their vision.”
Tom Peters, Co-author of “In Search of Excellence” and “Passion for Excellence”
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Great leaders are capable, visionary,and inspiring
The best leaders are highly motivated to spend time on self-reflection and personal development
Great leaders don’t easily lose control or resort to impulsive acts
Great leaders lead by example!
What Makes a Great Leader?
What Makes a Great Leader?
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Excellent Campus Dining:Administrators’Perceptions and
Viewpoints
Excellent Campus Dining:Administrators’Perceptions and
Viewpoints
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1. What characterizes an excellent campus dining program?
“An excellent dining service is involved with students, organizations and staff.”- Gail Finan, Director University Dining Services, Bowling Green State University
“[An excellent dining program] fully understands the objective and mission of the University and takes that information and translates it…to the day-to-day dining experience.”- Frank Gladu, Assistant Vice Chancellor of Business Services, Vanderbilt University
“Like a symphony [the campus community] has lots of underlying elements. One has to have sharp ears and a good knowledge of music to pick up the different melodies and appreciate how they fit together. Capisce?”- Ted Mayer, Executive Director of Dining Services, Harvard University
“An excellent campus dining program [is one] that cares about healthy food options, sustainability and student opinion.”- Elizabeth Heng, Student and ASSU President, Stanford University
Campus Administrators’Perceptions and Viewpoints
Campus Administrators’Perceptions and Viewpoints
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2. What characterizes a sub-standard program?
“When students don't know on site managers by name, that signals a red flag to me.”
“Substandard: limited options, lack of dining hall flexibility, not reflective of the food preferences of students, grumpy staff, poor food quality, insensitivity to specific dietary needs, lack of self-reflection and a willingness to innovate and improve.”
“A substandard program: non-nutritious food, lack of sustainability, and ignores student suggestions.”
“…gets caught up in yesterday’s glory.”
“…too expensive, has little perceived value, and is neither in tune with the campus community nor aligned with the institution’s vision, mission, culture and strategic goals.”
“…outdated practices; a product that is inconsistent with the program’s public image.”
Campus Administrators’Perceptions and Viewpoints
Campus Administrators’Perceptions and Viewpoints
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Strategies to Achieve Excellence
Strategies to Achieve Excellence
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Creating a Compelling Strategic Vision
– Aligning with the University’s Mission, Vision, Culture and Goals
– Understanding Your Stakeholders
Cultivating Excellence
– Developing Others
– Enhancing Our Service Infrastructure
– Leveraging Benchmarks and Metrics
Promoting the Value of Your Program
– Demonstrating Excellence to Position Your Program
Strategies to Achieve Excellence
Strategies to Achieve Excellence
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Demonstrating Excellence to Position Your Program
Promoting the Valueof Your Program
Promoting the Valueof Your Program
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Visionary Leadership
Excellent Campus Dining: Administrators’ Perceptions and Viewpoints
Strategies to Achieve Excellence
Visionary Leadership
Excellent Campus Dining: Administrators’ Perceptions and Viewpoints
Strategies to Achieve Excellence
Closing RemarksClosing Remarks
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Thank You!
Thank You!