Shifting the Mindset in Project Management

Shifting the Mindset The Project Mgmt Mindset in Architecture, Engineering & Construction

Philip ThomasOptumplus

[email protected]

Context: What has changed

01

table of contents

Change: Client Value Drivers &

Project Delivery Drivers 02Shift the Mindset: Project

Manager to Project Enabler03

Strategy: Partnering vs Minding

04Focus: Enhance Client Experience

& Innovate Project Delivery05Snapshot: Shifting our project

Management Mindset to enhance

customer experience 06

3

What has changed

Industrial Economy is out the Social Digital Economy is in.

It is a digital globalized world we live and work

Where social, mobile, real-time, and other disruptive technologies have aligned

Necessitating dramatic changes within organizations,

Forcing them to adapt in order to maintain relevancy.

A Digital Transformation is taking place right now.

This digital transformation is significantly driving real change within businesses

where:

new business models, at an ever-increasing rate & with rapidly declining costs

New team structures, and customer-centered philosophies are being developed

quickly to stay afloat.

context

A Duarte-Slidedocs template

section 01

"While digital

transformation means

different things to different

people, its concept

becomes a mantra for

earning relevance and

establishing leadership in a

digital

economy."

Brian Solis, Principal Analyst

at Altimeter Group in the

Digital Transformation

Report

4

Client Value Drivers

The business environment of our client is “Disruptive”

Business disruption is the new normal

While bringing out the focus on “Customer Experience”

Where the age old assumptions are no more relevant and the metrics of success are

being redefined

The value drivers of our clients have changed

The client is dealing with a knowledge customer

Who can’t be defined by age, nationality or income.

Who want the clients product or services in the shortest time & at reduced cost

Products & Services that change over time

All though the transaction expecting an:

”Enhanced Client Experience”

change


section 02

"The truth is, at this very

moment your company is

most likely either disrupting

other companies or being

disrupted."

John Kotter, Forbes -

Contributor - Kotter

International

5

Project Delivery Drivers

The disruptive business environment resulted in changed

client drivers, address them and:

Provide the client a competitive advantage

by enabling shortest time to market for client product or services at a reduced cost.

Our project delivery value drivers have to change to :

Meeting client’s business objectives

Meet the ROI of the business objectives of our client firm

Improve project overall NPV - Net Present Value

Minimal financial cost of project delivery

Change management to meet client’s agile business environment

As the only true success in project delivery is our clients’ success

change


section 02

“Real competitive

advantage is your people

using their ingenuity to save

your customers time or

money, solve a problem.”

Anne C. Graham

Managing Director,

The Legendary Value

Institute

“Regardless of our industry, no

matter how powerful our

organisation may be, we cannot

prevent disruption.”

The Road [to Reinvention] Is CallingJosh Linkner

NY Times Bestselling Author

CEO & Managing Partner, Detroit Venture Partners

7

Project Delivery Mgr vs Project Manager

Be the clients' most important partner by being an

Enabler:

Move the Industrial Economy criteria to become the backbone of

the project delivery:

Business processes and traditional PM tenets

Tracking of Schedules, Milestones and systems of efficiency

Professional & Technical excellence

Regulatory & Compliance requirements

Bring the Social Digital Economy criteria to become the front face

of the project delivery:

Be the clients' most important partner

Creativity + Innovation to create customer experience

Creativity + Innovation in delivering project

Partner with the client vs minding the project

shift the mindset


section 03

Your company’s survival may

depend on the way you

answer one question: “How

will your company adapt” -

Fast Company

8

Partnering vs Minding (The Store)

Be the clients' most important partner

Partner with the client vs minding the project to build deeper

relationships:

Strategize to be an important partner by creating:

An ecosystem of open collaboration vs Series of Silo of Closed collaboration

An interdependent, networked team vs individual disciplines cobbled together

A sustainable value system vs associations transferring risk downstream

Partnering to focus to:

Enhance the Client Experience &

Innovate the Project Delivery

strategy


section 04

"Strategy is based on a

differentiated customer

value proposition. Satisfying

customers is the source of

sustainable value creation

-Kaplan & Norton

9

Enhance the client experience

By transforming “how we engage our clients”

Transform to:

navigate the intent through the life cycle of the project

respond to the changing project context

become a steward and a custodian of the intent of the project objective

share in the inherent risks & in the potential rewards

reduce layers & interfaces for client to manage

deliver greater Accountability

Enabling our clients to focus on their core strengths not manage the project

focus


section 04

"Experience innovation will

be a crucial component for

companies seeking to

remain relevant and retain

customer loyalty.”

Rick Wise, CEO of Lippincott

in Fast Company

10

Innovate the project delivery

By transforming “how we engage the team”

Transform by:

shape the intent of the for a clear vision of project delivery

incubate willingness to explore new methodology & delivery outcomes

nurture an environment for collaboration & mindshare for design thinking

mandate greater accountability for the fulfillment of the intent

empower technical experts to improve predictability of project execution & risk

Innovate the project delivery to:

Create path to speed and scale to enable client to be competitive

focus


section 04

“A corporation is a living

organism; it has to

continue to shed its skin.

Methods have to change.

Focus has to change.

Values have to change. The

sum total of those changes

is transformation.” Andrew

Grove. Intel

Shift the Mindset

Shifting our project

Management Mindset to

enhance customer

experience

snapshot

12

Shift the Mindset in Project MgmtThe 21st Century has initiated a change in our economy

that is far removed from the one that existed during the turn

of the last century.

Industrial Economy is out the Social Digital Economy is in. It is a

digital globalized world we live and work.

A Digital Transformation is taking place right now. The business environment of our

client is “Disruptive”. Business disruption is the new normal. While bringing out the

focus on “Customer Experience”

The disruptive business environment resulted in changed client drivers, address

them and Provide the client a competitive advantage by enabling shortest time to

market for client product or services at a reduced cost.

A shift in project Management mindset is required to be the clients' most important

partner by being an Enabler:

Move the Industrial Economy criteria to become the backbone of the project delivery

Bring the Social Digital Economy criteria to become the front face of the project

delivery

Partner with the client vs minding the project

summary


section 06

"Digital transformation is

significant because it is

finally driving real change

within businesses; they’re

developing new models,

team structures, and

customer-centered

philosophies along the

way. “

Brian Solis - Principal at

Altimeter Group

Please attribute

SmartWerke with a link to:

www.smartwerke.com

This work is licensed under

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Attribution 4.0 International

License. To view a copy of

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coordinates

For more info & consulting

based on the content,

please contact us at

Philip Thomas

info@ optumplus.com

1 778 724 0233

www.optumplus.com

www.smartwerke

thank you

Shifting the Mindset in Project Management

Leadership & Management

Transcript of Shifting the Mindset in Project Management