Shift Happens: how to share knowledge in a network centric world
-
Upload
chris-fletcher -
Category
Technology
-
view
5.382 -
download
2
Transcript of Shift Happens: how to share knowledge in a network centric world
![Page 1: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/1.jpg)
Facilitating Knowledge Transfer andRetention in the Modern Workplace
The Sebel,Melbourne
18 February 2008
Chris Fletcher—Director, Knowledge Management Asia Pacific regionDeloitte Consulting
Shift Happens: how to share knowledge in a network centric world
Source: Flickr: checco
![Page 2: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/2.jpg)
The World is Flat!Globalisation 1.0: circa 1492 - 1800
Globalisation 2.0: circa 1800 - 2000
Globalisation 3.0: circa 2000 to today
![Page 3: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/3.jpg)
Web 2.0
Societal / Social Change
Network Centric World
Participation Culture
Economics of Change
Drivers of a Networked World
![Page 4: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/4.jpg)
4Copyright © 2006 Deloitte Development LLC. All rights reserved.
Evolving: Web 2.0
Flickr: maruisv
• Blogs: Personal / Corporate• Tagging: Social• Bookmarking• Photo sharing• Wiki• RSS• Web Video / Video blogging• Mash-ups• Widgets• Social Networking• Skype / IM• Social Media• Second Life
![Page 5: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/5.jpg)
5Copyright © 2006 Deloitte Development LLC. All rights reserved.
The rise of the participation culture
Flickr: Robin Tremblay
Flickr: Milapsinh Jadeja
Flickr: Layne Crane
Flickr: Sophiandy
Flickr: Hasan E Beton
Me!
Me! Me!
Me!
US
![Page 6: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/6.jpg)
6Copyright © 2006 Deloitte Development LLC. All rights reserved.
The Economics of Change
![Page 7: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/7.jpg)
7Copyright © 2006 Deloitte Development LLC. All rights reserved.
Social Change
Awareness of climate change
Media generated debate on issues in society
A move back to community roots
Empowering the individual to lead change in the community
Corporate Social Responsibility as a strategy, not a cost
![Page 8: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/8.jpg)
“The new currency won’t be intellectual capital. It will be social capital –the collective value of whom we know and what we’ll do for each other.”
—James Kouzes, co-author of The Leadership Challenge
………the new face of Knowledge
![Page 9: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/9.jpg)
9Copyright © 2006 Deloitte Development LLC. All rights reserved.
A change in the KM model………
The impact of Social Capital on Knowledge
Content and CollectionOlder thinking
Context and ConnectionNewer thinking
![Page 10: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/10.jpg)
10Copyright © 2006 Deloitte Development LLC. All rights reserved.
The future of Knowledge in a Networked World
NetworkedWorld
Context and Connection Collaboration
![Page 11: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/11.jpg)
11Copyright © 2006 Deloitte Development LLC. All rights reserved.
So what is up with collaboration?
Network Analysis Making sense of complex problems
Reputation Capital Virtual AND Physical
![Page 12: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/12.jpg)
12Copyright © 2006 Deloitte Development LLC. All rights reserved.
Organisational Network Analysis
Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
![Page 13: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/13.jpg)
13Copyright © 2006 Deloitte Development LLC. All rights reserved.
Organisational Network Analysis
Level
Snr Exec
Director
Snr Manager
Manager
Deputy Mgr
Consultant
Analyst
![Page 14: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/14.jpg)
14Copyright © 2006 Deloitte Development LLC. All rights reserved.
Reputation capital
![Page 15: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/15.jpg)
15Copyright © 2006 Deloitte Development LLC. All rights reserved.
Making sense of complex problems
• how do we make sense of the world so we can act in it?
• we know more than we can say, and say more than we can write down
• first fit pattern recognition
• cognitive bias
• contextual relevance
• distributed cognition
“Context is the most important word in management, and the most neglected”
![Page 16: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/16.jpg)
16Copyright © 2006 Deloitte Development LLC. All rights reserved.
Virtual and physical interaction
• to get, one must give without reserve• multiple identities• generational divide• water coolers• balance• conflict
![Page 17: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/17.jpg)
17Copyright © 2006 Deloitte Development LLC. All rights reserved.
Rethinking Collaboration in the 21st Century
![Page 18: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/18.jpg)
18Copyright © 2006 Deloitte Development LLC. All rights reserved.
Changing focus – a networked world is here
![Page 19: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/19.jpg)
The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
![Page 20: Shift Happens: how to share knowledge in a network centric world](https://reader033.fdocuments.net/reader033/viewer/2022060108/554e94ebb4c90526358b5080/html5/thumbnails/20.jpg)
A member firm ofDeloitte Touche Tohmatsu