Fatherhood & Families Conference 2013

Fathers and Families Coalition of America, Inc.

Dear M. Vitale,

“This hotel has been the shining star for all other Starwood

Hotels to model. We have high standards for our conduct,

professionalism, customer services and quality of a program and

this hotel starting from the team hot referral from Ms. Del Real at the

Sheraton Los Angeles Hotel to Ms. Pérez and Mr. Juarbe has just

exceeded all past venues by far. I felt compelled to share with your

leadership how gracious your entire staff has been from the porters,

front desk, service, food and banquet, so on and so on... Mr. Vitale

if I could I would give each employee of the week because as a

TEAM the Sheraton Old San Juan is the gem of Starwood Hotels

and I send my deepest gratitude to each of your staff.”

Be blessed,

James C. Rodríguez

Chief Executive Officer & President

FATHERS & FAMILIES COALITION OF AMÉRICA, INC.

ISLS

International Society for Language Studies

Dear M. Vitale and Ms. Walzak,

“I wanted to take a moment to let you both know how much my colleagues and I

enjoyed our conference at the Sheraton Old San Juan & Casino on June 13-15,

2013. As the Co-Chair of the ISLS Conference, I had numerous attendees

tell me that this was the best conference we’ve had in our organization’s

history. In fact, 69 of 72 respondents on our recent conference survey ranked

the conference ‘Above Average’ or ‘Excellent’. While my fellow conference

organizers and I would have loved to have taken the credit for the event, the

truth is that your amazing staff at the hotel realized our vision impeccably and

even exceeded our expectations. In conclusion, we could not have been more

pleased with the execution of the plans for our conference. The facilities, the

amenities, and staff exceed our every expectation, and I hope that you will

shower those that worked with our conference with much-earned praise.”

Sincerely,

Jennifer Wooten

Co-Chair, ISLS Conference 2013

Discover why this team has had a double digit business growth for the 3rd consecutive year. Modern SiMplicity

innovationsThe Sheraton Old San

Juan Hotel and Casino is extremely

excited to announce the completion of

the renovations and

improvements.

Sheraton newS

ZULMA RIVERA DIRECTOR OF CATERING AND CONFERENCE SERVICES

Rivera has more than 20 years of experience as a hotel leader in Event Planning, Catering Sales & Convention Services in multiple hotel destinations; from large convention hotels to resorts and luxury properties. Her duties include management of meetings with pre-planning of logistical matters and execution once on site, hosting of domestic and foreign groups, handling VIPs, making travel arrangements, maintaining information systems, research materials and high quality service controls from all sides of the operation.

ANDREINA SANTIAGO MEETING &EVENT MANAGERAdreína began her career in the hospitality industry as an intern in 2006 and worked her way up in several major hotel chains in Puerto Rico as Sales Manager, Guest Service Representative, Group Service Coordinator and Catering

and Convention Service Manager. She has concentrated her work in Event and Convention Services acting as a liason between Customer and Hotel departments. She builds a strong relationship with clients seeking approval and satisfaction for end results.

SURGELY PEREZ CATERING SALES MANAGER

Pérez is a dynamic and accomplished Event Planning professional with 14 years of experience in Reservations, Group Sales & Convention Services. She is notable in her success in Event Planning, preparation & logistics, and has a Client-oriented approach, is very well organized and endowed in conducting business at a high level of professionalism. Manager of the Year 2011.

BEVERLY RUIZ CATERING COORDINATOR

Ruiz is committed in being a fundamental part

of the success of the Catering Department. Years of experience in guest services, interacting with guests every day by sharing information, answering questions and providing great Guest service. She is a college graduate with a degree in Foreign Languages and is responsible for supporting the Banquets and Catering staff and ensuring that the department can work efficiently while providing the Client with the best service.

JOSÉ NORBERTO RODRIGUEZ BANQUET MANAGER

Rodriguez oversees the operation of the Banquets Department ensuring the highest Food & Beverage quality and outstanding service standards. He has over 15 years of experience in customer service and management. He is a hands-on team player that goes the extra mile for the success of the operation and to achieve guest satisfaction. He leads the team with an open management style, is very proactive and creative. Manager of the Quarter-3rd Quarter 2013.

Banquets & catering

testimonials

@sheratonosjhttp://bit.ly/StepsFromEverything @sheratonosjhttp://bit.ly/StepsFromEverything

RENOVATIONSThe Sheraton Old San Juan Hotel and Casino is extremely excited to announce the completion of the renovations and improvements. Over $4 million invested in improvements include the renovations of all 240 guestrooms & suites. They also include new carpets, furniture, artwork, painting, bathroom vanities and amenities, new iHome music- radio and charging stations, new guest link by Sheraton computers, expanded WiFi bandwidth and painting of all hotel exteriors and public spaces. Also, the Casino has new slot machines. Come play!

BAHIA URBANA Inaugurated recently, Bahia Urbana is a revitalization project located in the San Juan waterfront, just steps away from Sheraton Old San Juan. It quickly became the choice venue for outdoor entertainment with Cafe & Lounge, live music events, festivals and more. Feeling adventurous? Take the 2-hour trapeze class overlooking the San Juan Bay. For more information visit www.bahiaurbana.com

TRAVEL TO SAN JUAN OFTEN? Inquire about our special corporate rates at sales@sheratonoldsanjuan.com.

connectionS

Fantastic view Bahia Urbana

Rennovated rooms

Bahia Urbana

Tel: 787-721-5100sales@sheratonoldsanjuan.com

You don’t have to spend millions to enjoy rewards at all our extraordinary hotels.

*Subject to availability at check-in for entire length of stay. Not offered when booked through a third-party channel. Enhanced rooms include rooms on higher floors, corner rooms, newly renovated rooms or rooms with preferred views. Enhanced rooms do not include suites. Not offered at Aloft and Element hotels.**Not available in some resorts. ©2009 Starwood Hotels & Resorts Worldwide, Inc.

Starwood Preferred Business provides your company and its employees with unprecedented rewards for their travels. With Starwood Preferred Business, your company earns Starpoints® for every eligible dollar spent by its employees at Starwood Hotels & Resorts Worldwide, Inc. whether they’re traveling for business or leisure! Your company can redeem its Starpoints for:• Free nights• Free room upgrades• Free airline flights• And much more….Plus, once enrolled, your company has access to our Best Unrestricted Rate. And your employees will love the added perks.

Our guests experience exceptional comfort, style and services – all tailored to the modern business traveler. And, as members in the exclusive Preferred Business level of Starwood Preferred Guest®, your traveling employees also enjoy:• Upgrade to an enhanced room at check-in.*• Individual Starpoint earnings – in addition to the company’s Starpoint

earning.• 4pm late check-out.**

Discover the unique benefits of Starwood Preferred Business. Enroll your company today.

TROPICAL BELLINI - • 1 1/4 Oz. Pineapple fusion

• 1 Oz. Peach pure or juice

• 1 1/2 Oz. Pineapple juice

• Top with : sparkling wine

• Garnishing the drink with pineapple slice

ORANGE SPICED MOJITO • 1 1/4 Oz. Bacardi Oakheart

• 4 Orange wedges freshly muddled

• 7 Mint leaves muddled with orange juice

• Brown sugar

• Soda water

• Garnish the drink with an orange slice

PALIO Open daily for breakfast and dinner (closed for dinner on Mondays) With a great selection of quality meats and sustainable fish, stunning views of the San Juan Bay, Palio is the Go-To-Place for Puerto Rican fusion cuisine. Palio creates the best local infused plates you can imagine using only fresh, seasonal ingredients! Among our special menu selections, you will find: a selection of our signature “Picadera” Share Plates, such as “Pork Pinchos on the Bone” with Honey Pepper Pique or Blue Crab and Avocado Salad on Grilled Tomato with Lime “Recao” Vinaigrette and many more to choose from.

CHICAGO BURGER COMPANY Open daily from 11:30 am to 12:00 amChoose between a variety of Certified Angus Beef burgers at our indoor-outdoor restaurant located on the scenic San Juan Bay. Enjoy our local inspired Jibarito Burger, filled with our native cheese, plantains and Creole sauce, or savor our CBC Burger, indulged with caramelized onions, sherry mushrooms, cheese and bacon on a toasted bun. Don’t leave CBC without trying our Beer Battered Onion Rings with our special Jalapeño Dressing with a few icy cold (domestic/imported) beers, on the side.

Bacardi Bar & lounge It’s now open!

San juan, Puerto rico

According to National Parks, Puerto Rico’s geographic position at the western edge of the Caribbean made San Juan one of the key frontier outposts of Spain’s West Indies dominions.  The San Juan National Historic Site includes El Morro where many go to enjoy picnics and kite flying, Castillo San Cristóbal, Fortín San Juan de la Cruz known locally as El Cañuelo, and three fourths of the city walls. Stepping into Old San Juan’s blue cobblestone

streets will feel like stepping out of a time machine. Once the crown jewel of the Spanish Empire in the Americas, the walled city still preserves its stunning colonial architecture, ranging from imposing fortresses to brightly colored buildings, many of which have been declared World Heritage Sites by UNESCO.Amidst its beauty lie some of the island’s best museums, restaurants, shops, and nightlife and of course the Sheraton Old San Juan!

discover the magic of old San Juan

new menus at both palio restaurant and Burger & coPalio Restaurant

CBC