Sharing the Sandbox: I & Rs and Libraries AIRS Conference Reno, Nevada June 3, 2009.
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Transcript of Sharing the Sandbox: I & Rs and Libraries AIRS Conference Reno, Nevada June 3, 2009.
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Sharing the Sandbox: I & Rs and Libraries
AIRS ConferenceReno, NevadaJune 3, 2009
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Why Do Libraries Do I&R?
• I &R consistent with library mission(s)
• Expertise in collecting, organizing and retrieving information
• Perceived as source of reliable, unbiased information
• Commitment to providing information to all
• I & R fits library role as community center or “information commons”
• I &R consistent with library mission(s)
• Expertise in collecting, organizing and retrieving information
• Perceived as source of reliable, unbiased information
• Commitment to providing information to all
• I & R fits library role as community center or “information commons”
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Why Do Libraries Do I&R?
• Lack of stigma
• Reference collections and services
• Accessibility and convenience
• Multiple formats, technologies and languages
• History of providing community I & R
• Lack of stigma
• Reference collections and services
• Accessibility and convenience
• Multiple formats, technologies and languages
• History of providing community I & R
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• Social changes of 1960s caused many institutions, including libraries, to examine services and roles in the community.
• Proliferation of community groups also made different kinds of information available and in demand.
• Public libraries developed library information and referral centers: brochures, community information files, “information kiosks”.
Brief History of Libraries and Community
I & R
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Brief History of Libraries and Community
I & R• Librarians began getting “out
from behind the reference desk” through outreach and networking with community groups .
• Library-based I & R applied traditional library to a more engaged role in the community.
• Computerization made management of larger amounts of complex information and greater access possible.
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I & R and Library Work:Similarities and Differences
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Some Ways That Libraries “Do” Community Information
Post information about communi
ty services
and events
Provide print
information about governm
ent services
Answer questions
about communi
ty services
Provide specialize
d communit
y information services
or collections
Post links to
community services
and events
Collaborate on
community
information
database
Maintain specializ
ed database
of communi
ty informati
on resource
s
Collaborate with local 2-1-1 call center
Designate
Community
Information
service with
trained staff
Provide 2-1-1 call
center
services
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Remember that library services may change over time as a result of changing community needs and available resources.
Some library-based I & R programs have been discontinued while others are still developing.
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What do libraries in your community do?
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People who need community service information can often benefit from related reference information. And vice versa.
Three great reasons for I & Rs and libraries to work together…
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Both librarians and I & R professionals help customers find the information they need!
Three great reasons for I & Rs and libraries to work together…
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Budget cuts are affecting many services. Collaboration between I & Rs and libraries – building on the strengths of each -- may be the best way to ensure the survival of community I & R services!
Three great reasons for I & Rs and libraries to work together…
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YOUR ideas and experiences for how libraries and I & Rs can collaborate…
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Some libraries that provide or collaborate with I & R services
Springfield-Greene County (MO) Library District
• Provides database management for 2-1-1 Missouri• Provides online database and print directories for
Springfield areahttp://thelibrary.springfield.missouri.org/directory/
directory.cfmMemphis (TN) Public Library--LINC/2-1-1• Provides regional 2-1-1 call center and database
management• Provides Community Resource Room and e-mail
distribution list to social services• Community I & R services since 1975 www.memphislibrary.org/linc/211/htm
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Some libraries that provide or collaborate with I & R services
Middle Country (NY) Public Library—Community Resource Database of Long Island
• Maintains community information database for a consortium of public and private agencies
www.crdli.org/index.htmlNew York (NY) Public Library—
Community Information Services• Maintains bilingual online directory of community services,
web links, special collection of print materials and electronic community information display screens
www.nypl/branches/services/cis.html
Queens Borough (NY) Public Library—Community Information
• Provides online databases and directories, including one for Spanish-speakers and one for immigrant populations, web links, events listings
www.queenslibrary.org/index.aspx?page_nm=Community+Information
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Some libraries that provide or collaborate with I & R services
Cumberland County (NC) Public Library• Provides online links to community information databases
and resourceswww.cumberland.lib.nc.us/resources/Guide-
fayettville.htm
Mansfield/Richland County (OH) Public Library
• Provides community information links from its home page; hosts database for local I & R call center
www.mrcpl.org
San Francisco (CA) Public Library—Community Services Directory
• Provides online community services databasehttp://sflib1.sfpl.org:83/screens/aboutcsd.htm
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Some libraries that provide or collaborate with I & R services
National Library of Medicine/NIH (MD)—MedLine Plus—Go Local Databases
• Provides links to “information about health services in local geographic areas, including hospitals, physicians, nursing homes, support groups, health screening providers”, etc. Now available in 32 locations.
www.nlm.nih.gov/medlineplus/golocal/index.html
Detroit (MI) Public Library—TIP (The Information Place)
• Provides community information call center and database. Has provided I & R since 1973
http://www.detroit.lib.mi.us/tip/index.htm/
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Presenter Contact information
• Martha LoveSpecial Projects Coordinator, 2-1-1 CRS & Volunteer CoordinatorSpringfield-Greene County Library DistrictPO Box 760Springfield, MO 65801(417) 883-5366 ext [email protected]
• Audrey MayPublic Services Supervisor/CIRSLINC/2-1-1Memphis Public Library & Information Center3030 Poplar AvenueMemphis, TN 38111(901) [email protected]
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Follow-up
• Decide on at least one “sandbox strategy” to implement with a library in your community.
• Provide us with your email address.• We will email you a reminder in four – six weeks.• We’ll share your ideas and “sandbox success stories” with the
group via email.
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Try “sharing the sandbox” with your neighborhood librarians!