SharePoint and Usability Testing
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![Page 1: SharePoint and Usability Testing](https://reader031.fdocuments.net/reader031/viewer/2022020717/546df718af79595d298b55ca/html5/thumbnails/1.jpg)
SharePoint and Usability Testing: Why Aren’t We Doing It?
Chris PoteetPortal Solutions
@chrispoteetprowww.siolon.com
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What Is Usability Testing?
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Definition
“[O]ne user at a time is shown something (whether it’s a Web site, a prototype of a site, or some sketches of individual pages) and asked to either (a) figure out what it is, or (b) try to use it to do a typical task.”
- Steve Krug
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Why Aren’t We Doing Usability Testing?
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Why Not?
Perceived Cost
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Why Not?
Perceived Time
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Why Not?
Misinformation
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Why Should We DoUsability Testing?
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Why?
Verify Content Utility
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Why?
Test Information Architectures
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Why?
Meets Business’ Needs
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Why?
Settles Debates/Resets Focus
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Why?
Gives Perspective
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Types of Usability Testing
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Types
ModeratedA participant is guided by a
present moderator.
Unmoderated/Self-ModeratedA participant is given a task list
and allowed to work alone.
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Types
LocalA participant is in the same room
as the moderator.
RemoteA participant either does the test
on their own time or over remote technology
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Tools for Usability Testing
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Tools: Moderated & Remote
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Tools: Moderated/Unmoderated & Local
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Tools: Unmoderated & Remote
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Putting Together a Usability Test
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Designing a Test
Discover Content/Activity Emphasis
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Designing a Test
Create Test Questions
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Designing a Test
Find Participants
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Designing a Test
Test Early and Often
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Sample Usability Test
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Sample Test
Association of the United States Army
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Sample Test
Content Emphasis
• Conferences• Headline News• Membership Benefits
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Sample Test
User Tasks
1. Find a chapter close to you2. What does AUSA do and what services do they
provide?3. Locate the schedule for a recent annual meeting4. What are the benefits of a membership?5. What phone number would I use to ask
questions?6. Discover an upcoming conference that interests
you
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Designing a Test
View Video
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Sample Test
Tester’s Comments
• Couldn’t find city for all results• Same results showed up for search / dropdown• About us page for chapter is blank• She was lost in chapter sites• She never found schedule and didn't notice left hand links• She was overwhelmed with the directory. No main
number– Found main number after a while
• She had no idea how to navigate to the conference result she got
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Sample Test
Suggestions
• Add city to chapter results• Order by distance away from zip code• In chapter sites use global navigation and move
ancillary navigation• Why does "chapter activities" take you to chapter
search page?• Add main contact number to contact page. Remove
needlessly long list.• Add synonym for conference to search and possibly
a best bet
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Sample Test
$39
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Chris PoteetPortal Solutions
@chrispoteetprowww.siolon.com