Shared Services Canada - Transformation Initiatives
-
Upload
kbizeau -
Category
Technology
-
view
5.397 -
download
1
description
Transcript of Shared Services Canada - Transformation Initiatives
![Page 1: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/1.jpg)
IT Service Transformation – a View from
inside the Government of Canada
Government Technology Exhibition and Conference (GTEC) October 9, 2013
Ottawa Convention Centre
Room: Room 210, 2nd Level
Time: 11:00 a.m. – 12:00 p.m.
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design
![Page 2: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/2.jpg)
Outline
• Background and Context
• A Year in Review
• Shared Services Canada (SSC) Transformation
Timelines
• SSC Realities
2
![Page 3: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/3.jpg)
3
A New Organization
with an IT
Focus
CONSOLIDATE
STANDARDIZE
RE-ENGINEER
Raison d’être
Reduce costs
Improve security
Maximize efficiencies
Minimize risks
Shared Services Canada Background / Context
Budget
2011
![Page 4: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/4.jpg)
4
EMAIL • Transformed the procurement process
• Completed the procurement process with industry
• June 25, 2013: contract awarded to Bell and CGI Systems
• June 2013: Cabinet support for Transformation Plan • July 17, 2013: hosted industry engagement day on data centre
platform • Developed concensus between SSC and industry on fundamental
directions on technology and service orientation • Centre de données Ouest de Quebec: created horizontal teams
across SSC; opening of first development data centre coming soon
• June 2013: Cabinet support for Transformation Plan
• July 9, 2013: hosted Industry engagement day for GC Network and Wide-Area network
• Implemented Government Enterprise System (GENS) in 130 of 3850 buildings
• January 2013: launched two-step procurement process to strengthen the supply chain integrity
DATA CENTRES
TELECOMMUNICATIONS
CYBER AND IT SECURITY
A Year in Review
![Page 5: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/5.jpg)
5
Canadians
GC Network Regional and International Carriers
(377 000 users; 3 580 buildings)
Internet
Businesses
Governments
Mix of ownership
• Reuse of existing Crown real property assets
• Public-private partnerships (P3s)
• Outsourcing ownership and maintenance to the private sector
Virtual Private Cloud
Production X
Development
Production Y
Sensitive Data Enclaves
Allies (International)
Business Continuity
Ente
rpri
se
Secu
rity
Geographic Diversity
• Six data centres in pairs for high performance and availability
• Data centres in diverse locations for disaster tolerance
GC Network
377 000 users
3 580 buildings
Third Pair
Production XYZ Production XYZ
Development ABC
En
han
ce
d E
nte
rpri
se
Se
cu
rity
Supercomputer
Cyber threats
Data Centre and Networks Target End State Simpler, Safer and Smarter
![Page 6: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/6.jpg)
6
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Fiscal Year (FY) 13/14 FY 14/15 FY 15/16 FY
18/19 FY
19/20
NETWORKS
EMAIL & BB10
Wave 0 complete
Wave 1 complete
Wave 2 complete Wave 3 complete
Migration Complete
DATA CENTRE
Centre Données Ouest Quebec / Development 1 Complete
Production 2 Established
McDonald Cartier Data Centre / Development 2 Refurbishment Complete
Borden / Production 1 Expansion Complete Borden /Production 1 Interim Established
Production 4 Established Production 3 Established
Building-by-building migration begins
CYBER & IT SECURITY
WORKPLACE TECHNOLOGY DEVICES
Pilot Business Case
Software Service Design
Hardware Service Design
Software Sourcing Strategy
Hardware Sourcing Strategy
FY 16/17 FY 17/18
Security Operations Centre Release 1
Network Security Transformation Plan Identity Credential Access Mgmt Release 1
Security Operations Centre Release 2
Security Operations Centre Release 3
BB10 Pilot (SSC, TBS, Foreign Affairs and Trade Development Canada Execute Wave 1
PRODUCTION
DEVELOPMENT
SCIENTIFIC Science Data Centre Replacement Complete
GCNET WAN
WIFI / LAN
VIDEO- CONFERENCE
GC Service Established
Strategy for Multi-Tenant buildings & trusted
source guests Pilot
Managed Security Service Contract Award & Migration
Release 2 / Initiate Consolidation Consolidate / Migrate
CYBER SECURITY
IT SECURITY
GC SECURE INFRASTRUCTURE
PROVISIONING SERVICES
SUPPORT SERVICES
CONTACT CENTRE
HOST. IP - VOICE
Transformation Timelines
BB10 rollout complete
Supercomputing Consolidation Complete
Migration Complete Building-by-building migration begins
Consolidation Complete
Migration Complete Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services
Migration Complete Building-by-building migration begins
Pilot Contract Award
Contract Awards
Contract Award
Contract Award (s)
![Page 7: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/7.jpg)
7
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Email and BB10
EMAIL & BB10
Wave 0 complete
Wave 1 complete
Wave 2 complete
Wave 3 complete
BB10
Pilot (SSC, Treasury Board Secretariat of Canada, Foreign Affairs and Trade Development Canada)
Execute Wave 1 BB10 rollout complete
![Page 8: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/8.jpg)
8
DATA CENTRE
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
DEVELOPMENT
PRODUCTION
SCIENTIFIC
Centre Données Ouest Quebec / Development 1 Complete
Borden / Production 1 Interim Established
Production 2 Established
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Data Centre
![Page 9: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/9.jpg)
9
NETWORKS
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
GCNET WAN
WIFI/LAN
VIDEO- CONFERENCE
CONTACT CENTRE
HOSTED IP - VOICE
Building-by-building migration begins
Strategy for Multi-Tenant buildings & trusted
source guests Pilot
GC Service Established
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines - Networks
Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services)
Building-by-building migration
begins
Building-by-building migration begins
Contract Award (s)
Contract Award
![Page 10: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/10.jpg)
10
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
CYBER SECURITY
IT SECURITY
GC SECURE INFRASTRUCTURE
CYBER & IT SECURITY
Security Operations Centre Release 1
Security Operations Centre Release 2
Security Operations Centre Release 3
Managed Security Service Contract Award & Migration
Release 2 / Initiate Consolidation
FY 13/14 FY 15/16 FY 14/15
Transformation Timelines – Cyber and IT Security
Network Security Transformation Plan
![Page 11: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/11.jpg)
11
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
WORKPLACE TECHNOLOGY DEVICES
PROVISIONING SERVICES
SUPPORT SERVICES
Pilot Business Case
Software Service Design
Hardware Service Design
Software Sourcing Strategy
FY 13/14 FY 15/16 FY 14/15
SSC Transformation Timelines – Workplace Technology Devices
Hardware Sourcing Strategy
Pilot Contract Award
Industry Day
![Page 12: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/12.jpg)
12
• Governance
• Timeliness
• Complexity
• IT
Infrastructure
Roundtable
ENGAGEMENT COLLABORATION
TRANSFORMATION
• Procurement
• Smart Sourcing
• Solution & Outcomes
Focused
• Innovation
• Change Management
• Architecture
Framework Advisory
Committee
• Consolidation
• Standardization
Forums / Events: • CIO Council, Public Sector CIO Council
• CIO Forum
• Government Technology Exhibition and Conference (GTEC)
• Executive Summit, Developing Professionalism in Informatics
(DPI)
• Public Sector Chief Information Officers Council (Canada)
SSC Consults: • SSC’s 43 Partner departments/agencies
• Industry
– Industry Engagement Days
– IT Infrastructure Roundtable and Advisory Committees
• Bargaining Agents
SSC hosts multiple engagement activities with partner organizations and industry which help
review and refine its transformation plans
Shared Services Canada Realities
![Page 13: Shared Services Canada - Transformation Initiatives](https://reader030.fdocuments.net/reader030/viewer/2022020207/54c14bf74a795922748b456b/html5/thumbnails/13.jpg)
Thank you!
13