Shangri-La Hotels & Resorts - 2015 Quality Month Celebration
-
Upload
paul-samuel-roa -
Category
Presentations & Public Speaking
-
view
406 -
download
1
Transcript of Shangri-La Hotels & Resorts - 2015 Quality Month Celebration
![Page 1: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/1.jpg)
Quality
![Page 2: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/2.jpg)
![Page 3: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/3.jpg)
![Page 4: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/4.jpg)
China World Hotel
![Page 5: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/5.jpg)
Kerry Hotel, Pudong (KHPU)
![Page 6: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/6.jpg)
Prize –
1. $300 &
2. Floating Trophy
Remarks :
• Benchmark against same timelast year. Most improved teamwill be the quarterly winner.
• Winner from the previous quarter will pass the trophy during MorningBriefing to next winner if any.
![Page 7: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/7.jpg)
Shangri-La, Beijing
![Page 8: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/8.jpg)
Product Knowledge Competition
The Objectives;1. To provide adequate knowledge about a Hotel's product and services so that all guests' queries are effectively addressed. 2. To build the colleagues' mind set toward the importance of Product Knowledge.3. To continually enhance our OSE especially on our People factor: Knowledgeable Staff.4. To minimize or eliminate DR3 defects which concerns our Staff Effectiveness - not knowledgeable or not efficient or slow.
Shangri-La, Bangkok
![Page 9: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/9.jpg)
NOVEMBER 2015
SLBL QUALITY MONTH
![Page 10: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/10.jpg)
Shangri-La, Dalian
![Page 11: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/11.jpg)
Shangri-La, Haikou
![Page 12: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/12.jpg)
![Page 13: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/13.jpg)
Shangri-La, Makati
![Page 14: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/14.jpg)
Shangri-La, Muscat
![Page 15: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/15.jpg)
Shangri-La, Ningbo
![Page 16: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/16.jpg)
![Page 17: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/17.jpg)
Shangri-La, Pudong
![Page 18: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/18.jpg)
![Page 19: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/19.jpg)
Shangri-La, Singapore
![Page 20: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/20.jpg)
Shangri-La, Sydney
![Page 21: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/21.jpg)
Shangri-La, Suzhou
![Page 22: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/22.jpg)
![Page 23: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/23.jpg)
Shangri-La, Wuhan
![Page 24: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/24.jpg)
Shangri-La, Tanjang Aru
![Page 25: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/25.jpg)
![Page 26: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/26.jpg)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and
skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
![Page 27: Shangri-La Hotels & Resorts - 2015 Quality Month Celebration](https://reader031.fdocuments.net/reader031/viewer/2022020314/58edeade1a28ab164a8b4615/html5/thumbnails/27.jpg)