SGCC Peer Connect: Consumer Resistance to Smart Grid...

SGCC Peer Connect: Consumer

Resistance to Smart Grid Roll-out

August 29, 2012

Today’s Presenters

Marcus BealSr. Project Manager

Pepco Holdings Inc.

Charley PlowmanManager Distribution Services

OGE Electric Services

• You will receive a copy of the slides

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– You will also receive a summary of the webinar

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Questions & Audio

Agenda

1. SGCC’s Stop Smart Meters Response Campaign:

• SGCC’s Mythbusting Materials

2. Utility Customer Experiences

• Pepco Holdings Inc.

• Oklahoma Gas & Electric

3. Takeaways & Questions

• SGCC’s Response Campaign & Education Components moving forward

• Questions & Answer Session

Stop Smart Meters Response

• Started in 2011 as pressure

from anti smart meter groups

increased

• Jerry Day video has over 1.6

million views

• Separating the Facts from the

Fiction about Smart Meters

gaining traction

• Mythbusting fact sheet

released to member groups and

public

Stop Smart Meters Response

Name Background

Marcus Beal Sr. Project Manager Business Transformation – Pepco

Holdings Inc.

• Community Outreach Ambassador for the Advanced

Metering Infrastructure efforts in the District of Columbia and

Maryland

• Systems Engineer responsible for numerous application,

network, and server infrastructure projects

• Director of Research in the Distribution and Smart Grid

areas – ERPI

• BS in Computer and Information Sciences from the

University of Delaware

Speaker

© Pepco Holdings, Inc 2012

August 29, 2012

Advanced Metering Infrastructure (AMI)

Smart Grid Update

Kenneth T. Farrell, P.E.

AMI Program Manager

Marcus Beal

Business Transformation PMO


© Pepco Holdings, Inc 2012 10

AMI Presentation Topics

Project Description

Phases of Deployment

Key Technologies

Project Status

Key Capabilities

Progress Report



Who is PHI?

11

• PHI is a holding company formed as a result of a merger between Pepco and Conectiv in 2002.

• The combined company serves approximately 1.9 million customers in Delaware, the District of Columbia, Maryland, and New Jersey.

• PHI utility subsidiaries include Atlantic City Electric (ACE), Delmarva Power, and Potomac Electric Power Company (Pepco) which deliver regulated electricity and natural gas service.



Who is PHI?

12

Gas

Customers ►788,000 ►501,000 ►124,000 ►547,000

90% Residential

10% Commercial

Federal Gov - 18% of KWH

Office & Light Industrial Customers

GWh ►27,451 ►13,262 ► N/A ►10,187

Mcf (000's) ► N/A ► N/A ►20,700 ► N/A

Service Area ► 640 Square Miles ► 5,338 Square Miles ► 275 Square Miles ► 2,700 Square Miles

► ► ► ►

Columbia, major Delaware New Jersey

portions of Prince

George's and

Montgomery Counties

Major portions of

Power Delivery

Delmarva Peninsula

District of

Electric Electric

Northern Southern

Electric



Major Vendors

Silver Spring Networks (SSN): Communication network

(access points and relays), network interface card (NIC)

that goes in the meters, head–end system (UIQ),

professional services

General Electric and Landis+Gyr: Electric meters

containing the SSN NIC

Itron: Meter Data Management System (MDM)

IBM: System integration services

Scope Services: Meter exchange services



Key Technologies

ADAPTED FROM DIAGRAM

FROM SILVER SPRING NETWORKS

MDMVerizon Private Network

FIELD DEPLOYMENTSYSTEM INTEGRATION

NEM = Network Element Manager

AMM = Advanced Metering Manager

ODS = Outage Detection System



Regulatory Activity

• December 17, 2009 - Approval for the deployment of AMI in Pepco’s District of

Columbia jurisdiction was received from the District of Columbia Public Service

Commission.

• September 2, 2010 - Approval for the deployment of AMI in Pepco’s Maryland

jurisdiction was received from the Maryland Public Service Commission, subject

to approval of a Customer Education Plan and an amended Business Case.

• February 18, 2011 – Approval of the amended Business Case and Customer

Education Plan was received from the Maryland Public Service Commission.

• May 22, 2012 – The Maryland Public Service Commission held a public hearing

on the issue of “Opt Out”.

• May 28, 2012 – The Maryland Public Service Commission issued a temporary

order allowing customers to opt out of receiving a smart meter. A final order is

pending.



Project Description

• Customer Education: Includes direct mailing, door hangers, web site information, and community

meetings notifying customers of pending meter exchange and explaining the deployment process.

Community meetings, direct mailings, and communication campaigns are being used to educate

customers on the benefits including web site presentment through My Account and on dynamic

pricing programs.

Specific AMI Work Packages include:• Automated Deployment System Integration: Includes the integration of Pepco’s existing systems

with the meter installation contractor’s (Scope Services) work order management system and the

mesh network provider’s (SSN) UtilityIQTM (UIQ) head end system to support the procurement,

receipt, installation and provisioning of communication network equipment and AMI endpoints. This

project enables the Field Deployment Project.

• Field Deployment of AMI Components: Includes the design and physical installation of SSN Radio

Frequency (RF) mesh communication network and the exchange of all existing electric meters with

new “smart” electric meters.

• Customer Benefits System Integration: Includes four work streams – Meter-to-Bill, Web

Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification.

This includes implementation of the Meter Data Management System (MDM) for use in creating and

validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak

Rebate. This also includes integration of the Meter Data Management System with Pepco’s

Customer Billing System.



Phases of Field Deployment

Meter Installation

Planning

Procurement

Staging

System integration

Customer notification

Order creation

Scheduling

Inventory management

Meter exchange

Area meter saturation

Hard to access installations

Communication Installation

Planning

Procurement

Staging

System integration

Order creation

Scheduling

Inventory management

Initial installation

Network optimization

Meter room remediation

17

Account activation & benefit realization



Stats

Opt Out Requests

• Pepco MD - 627

• DPL MD – 54

Complaints

• Pepco DC – 80

• Billing – 43

• Customer Refusal - 15

• Field – 18

• Outage - 4

• Pepco MD – 250

• Billing – 10

• Customer Refusal – 226

• Field – 12

• Outage - 2

Claims

• Pepco DC – 113

• Pepco MD – 153



Progress Report – Radios

District of Columbia

65 Access Points Installed

69 Repeaters Installed

Maryland

118 Access Points Installed

272 Repeaters Installed



Progress Report – Meters

District of Columbia

264,035 Meters Installed

~98%

Maryland

301,680 Meters Installed

~55%

Name Background

Charley Plowman Manager Distribution Services – OGE Electric Services

• 29 years of experience in the electric utility industry with 23

years of management experience

• Responsible for the deployment of Smart Meters and

associated AMI network for OGE’s 30,000 square mile

service territory

• Previous experience includes Management of Revenue

Cycle Operations including Billing, Customer Service and

Meter Reading and Field Accounting Operations

Speaker


Oklahoma Gas and Electric

Takeaways & Questions

Thank you! You will receive a copy of the slides to the email

address you used to register.

• Download the slides: http://smartgridcc.org/wp-content/uploads/2012/08/Consumer-Resistance-to-SG-RO-SGCC-Peer-Connect-Presentation.pdf

• View SGCC’s Separating the Facts from the Fiction about Smart Meters Mythbusting Video: http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters

• View SGCC’s Myths vs. Facts: The Truth about Smart Meters Fact Sheet: http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf

Marcus BealSr. Project Manager

Pepco Holdings [email protected]


OGE Electric [email protected]

http://smartgridcc.org/wp-content/uploads/2012/08/Consumer-Resistance-to-SG-RO-SGCC-Peer-Connect-Presentation.pdf




















http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters


















http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf













SGCC Peer Connect: Consumer Resistance to Smart Grid...

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