Setting up Change Management training for success in 2016

Presented by Catherine Smithson June 2016

Setting up Change Management Training for Success in 2016

Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change.

• 10th anniversary as Prosci’s Primary Affiliate in Australia and New Zealand.

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Agenda

1.  The challenge of Change Management training

2.  Role based training •  What it is •  How it works

3.  Being Human’s approach to building individual capability

4.  Q&A

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The Challenge of Change Management training

• Budget and time; •  “Magic bullet” for issues on

a project, resistance and people issues;

• Ownership L&D/ OD or project delivery;

• On the job application • Others?

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Quotable quotes

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“Who are you and what am I doing on this course?”.

“As Project Manager, am I expected to become the Change Manager for my

project after this program?” .

“I think our Executive team would really benefit from

training in Change Management but they won’t

make the time available.”

“The training was timely and well paced. It was responsive to the level and needs of the

group.. I look forward to implementing it.”

“Absolutely the single most valuable and timely course

I’ve ever been on - it exceeded my expectations.”

“An excellent facilitator who created an open environment for honest discussion. Really relevant to what’s happening

to me, my team and my organisation.”

Best Practices update on who receives training

• Significant increase in training for Change Management Resources (72% up from 51%)

• Decline in training for all other groups

•  76% of participants said their organisation didn’t prepare managers for change

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72%

44%

37%

31%

15%

0% 20% 40% 60% 80%

Change Management Resources

Project team

People Leaders

Executives

Impacted employees

Percent of Respondents

Groups that received CM Training

3%

3%

29%

47%

3%

0% 10% 20% 30% 40% 50%

Strongly agree

Agree

Disagree

Strongly disagree

Unsure

Percentage of Participants

Did your organisation adequately prepare people leaders during change?

2016 Best Practices in Change Management Report. 1120 participants in 56 countries. Prosci copyright 2016.

“The challenge is not how good we are at organising Change Management training,

it’s treating it as a change that needs a Change Management approach.”

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The Five Building Blocks for Successful Change

Applying Prosci’s ADKAR Model: Awareness

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•  Do key stakeholders (Executives, Project Leaders) understand the contribution of Change Management to project results?

•  Is there a shared understanding of roles in change? •  Executive Sponsor •  Project Leader/Manager •  Change Professionals •  People Leaders •  Employees •  Plus Subject Matter Experts,

Change Champions?

Change Management is a team sport -

everyone plays their part

Applying Prosci’s ADKAR Model: Desire

•  Is Change Management on projects adequately funded and resourced?

•  Do Executives and other key decision makers see Change Management as a investment in project success, or a cost?

•  Is there “magic bullet” thinking? •  For benchmarking data on

investment level see 2016 Prosci Best Practices Report

•  Building Change Management capability is not free, so funds need to be invested wisely.

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Internalize ABC of sponsors

Internalize CLARC role in change

Expect and Thrive in Change

The effectiveness of research based, role based training

Design solutions with adoption

and usage in mind Execs & Senior Leaders

Front-Line Associates

Middle Managers & Supervisors

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Action Learning Program Key Change Enabling Roles

Senior Leadership

Change Practitioners

Project Teams

Managers

Front Line Employees

Prosci Sponsor Briefing (1/2 day)

Prosci Certification Program Experienced Practitioner Program,

ECM Boot Camp

Prosci Delivering Project Results Workshop for PMs (1 day)

Prosci Managers Program (1 day)

Prosci Employee Program (1 day)

Rol

e-B

ased

Tra

inin

g C

oach

ing

Sup

port

How role based training works

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Prosci Enterprise Change Management Boot Camp

•  1 day •  Plan your approach to

building Change Management capability

•  For Enterprise Change Management Leads or experienced change professionals who want to take the next step

•  Assess Change Management Maturity, update on best practices, build/refine ECM Plan.

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2016 Public Programs

Perth: October 4 Sydney: November 9

Auckland: November 15

In House 1 and 2 day programs also available.

Successful ECM plans cover training and application to major changes

CM Build

Individual Competencies

Integrate into Changes, Projects

and Programs

Initiate Plan Design Develop Deploy

“Go Live”Kick off

Phase 3: Reinforcing Change

Phase 2: Manag ing Change

Phase 1: Preparing for Change

A D K A R

Strategy Plans Measures

GeneralProjectLifecycle

Individual Change Journey

Milestones

OrganizationalChange Mgmt

Activities

Major events

Prosci®

ADKAR ®

Model

Prosci®

3-PhaseProcess

Execs & Senior Leaders



Initiate Plan Design Develop Deploy Sustain

15 © Prosci Inc. All rights reserved www.change-management.com

HR systems that foster individual competencies

Execs & Senior Leaders



Hiring

On-boarding

Training

Coaching

Objectives

Competency Models

Development Plans

Performance Reviews

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Prosci Change Management Certification Program

•  Global Certification •  Public and In House Options •  Three days •  Action learning: bring current

change project & create a Change Management Plan

•  Includes Prosci Toolkits and Resources @ $1750 per person

•  Feedback & coaching from our experienced Consultants and Facilitators

•  Ongoing support and professional development from Being Human

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2016 Public Programs Sydney

Melbourne Brisbane

Perth Wellington

In House programs also

available min 12 participants

•  3 days •  For experienced Change

Professionals •  Master class in application of

Prosci Methodology •  Intensive, personal coaching •  Workshop of participant case

studies •  Topics:

•  History and evolution of Change Management

•  environmental success factors •  Portfolio Change Management •  Enterprise Change Management.

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Change Practitioners Prosci Experienced Practitioner Program


Sydney: November 23 - 25

Prosci Change Management Sponsor Briefing

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Target Audience: Senior Executive Team

Project Sponsors •  5 – 6 hours •  Custom designed to achieve

agreed outcomes •  Option of Strategic Change

Health Assessment of 4 – 6 change projects

•  Topics: •  ROI of Change Management •  Review of organisation’s change capability

to deliver current strategy •  Role of Sponsors in change •  Role of Managers in change •  Create Sponsor Roadmap

Senior Leadership

Prosci Change Management Program for Managers

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Target Audience: Middle Managers

Team Leaders Technical specialists and

professionals

•  Global program •  1 day •  Action learning: managers

bring a current change, apply tools and create a Change Plan for their team

•  Topics: •  Why Change Management? •  Role of Managers in change •  Key change concepts •  Prosci Process for managers •  ADKAR® Model •  Top 10 steps for Managing

Resistance

Managers

Prosci Delivering Project Results Workshop for Project Managers

•  1 day • Get Project Managers and

teams, IT specialists, BAs, SMEs on board with CM

• Bring a current change • See connection between

adoption and usage and achieving results

•  Includes $300 worth of Prosci cloud tools

• 

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Project Teams


Brisbane: September 13 Perth: October 5

Canberra: October 11 Melbourne: November 8 Auckland: November 14 Wellington: November 17

In House programs also

available min 12 participants

Prosci Change Orientation for Employees • ½ - 1 day • Action learning: team

members bring a current change to use

•  Topics: •  Key change concepts •  Coping with change •  ADKAR® Model

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Target Audience: Team members

Employees

Being Human Navigating Change Workshop • ½ or 1 day • Strengthen your change

champion network • Action learning: bring a

current change to use •  Topics:

•  Understanding your own and others individual change styles

•  Tailoring your communications

•  Understanding the stages of acceptance of change

•  Building personal resilience 23

Change Champions

Being Human’s approach •  Begin with the end in mind -

what’s your outcome for getting better at managing change?

•  Understand the business context and objectives

•  Is training the best solution – what problem are we trying to solve?

•  Build the right support framework for ABILITY - what happens before and after the training?

•  Deliver the right program at the right time to the right audience

•  Our experienced senior Change Professionals, are expert facilitators who focus on results

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More info

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Being Human beinghuman.com.au Prosci •  change-

management.com •  prosci.com •  portal.prosci.com

Setting up Change Management training for success in 2016

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