Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is...

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Setting the Context: Human-Centered Design

Transcript of Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is...

Page 1: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Setting the Context: Human-Centered Design

Page 2: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Session Overview

• Introduction to Human-Centered Design

• Q&A

• Break (15 minutes)

• Project-Based Learning Activity

• Group Gather & Debrief

Page 3: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Human-Centered

Design

Design Thinking

Page 4: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

Page 5: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

Page 6: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus
Page 7: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

Page 8: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Traditional Forms of Problem-Solving

Page 9: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus
Page 10: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

Page 17: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus on empathy for the end-user.

Page 18: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

“What people say and what people do and what they saythey do are entirely different things.”

-Margaret Mead, Anthropologist

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What are these people

doing?

How are they doing it?

Why are they doing it?

Page 20: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

“What people say and what people do and what they saythey do are entirely different things.”

-Margaret Mead, Anthropologist

…and what we think

people do.

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Human-Centered Design

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MINDSET: EMPATHY

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OTHER MINDSETS

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

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MINDSET

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

Page 25: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

Page 26: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

MINDSET

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

Page 27: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

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MINDSET

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

Page 29: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus

Designing for Veterans: A Toolkit for Human-Centered Design October 2015

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Doug Dietz & GE’s MRI Machine

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How might we transform the

country’s employment system?

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Page 34: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus
Page 35: Setting the Context: Human-Centered Design (Introduction) · At its heart, human-centered design is a creative approach to problem-solving. It consists of a set of tools that focus
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Q & A

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Resources

Stanford d.school Process Guide: https://dschool.stanford.edu/sandbox/groups/designresources/wiki/36873/attachments/74b3d/ModeGuideBOOTCAMP2010L.pdf?sessionID=68deabe9f22d5b79bde83798d28a09327886ea4b

Designing for Veterans: A Toolkit for Human-Centered Designhttps://www.vets.gov/playbook/downloads/vaci-project-toolkit.pdf

Doug Dietz’s TEDx Talk on Transforming Healthcare for Children and Their Familieshttps://www.youtube.com/watch?v=jajduxPD6H4

Denmark’s MindLab: http://mind-lab.dk/en/

Creating Solutions Together: Design Thinking, The Office of Family Assistance, and 3 Grantees http://www.acf.hhs.gov/programs/ofa/resource/creating-solutions-together-design-thinking-ofa-and-3-grantees