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Set the Standard

JOINING BLOOMBERG GLOBAL CUSTOMER SUPPORT

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REPORT

ANALYZE

INTERPRET

UNCOVER

DELIVER

COMMUNICATE

DESIGN

ANALYZE

GENERATE

DESCRIBE

INTERPRET

CREATE

EXPLAIN

BUILD

FIGURE OUT

DECODE

FOCUS ON

THINK

DELIVER

WHAT WE

EnviSion

FUELS

iDEAS

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COMPANIES

COMMUNITIES

MARKETS

ECONOMIES

OPINIONS

INVESTMENTS

TRADES

ENVIRONMENTS

POSSIBILITIES

OPINIONS

CULTURES

LEADERS

OPPORTUNITIES

DECISIONS

TECHNOLOGY

INDUSTRIES

EXPLORES

MOTIVATES

STRENGTHENS

INFLUENCES

ADVANCES

EMPOWERS

SHIFTS

MAXIMIZES

BUILDS

GUIDES

SHAPES

ENGAGES

HELPS

ADVANCES

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Do you want to...?

Go the extra mileCreate, collaborate and communicateUncover infinite opportunitiesSucceed in a fast-paced environment


Bloomberg’s Global Customer Support (GCUS) plays a central role in supporting our business, redefining what customer service is really about. Join us and be a part of the success.

“…if there is anything that defines our company, it is an awareness that nothing is more important than customer service.” - Michael Bloomberg

Go the extra mileCreate, collaborate and communicateUncover infinite opportunitiesSucceed in a fast-paced environment

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Introducing GCUSBloomberg Global Customer Support is located in four cities: Tokyo, Singapore, London, and New York. We offer the highest standard of phone support to Bloomberg clients all around the world.

The face of Bloomberg From website viewers to Bloomberg Professional® service users, anyone and everyone calls GCUS to get assistance. GCUS operates at the front line of Bloomberg, ensuring our clients have the support they need 24/7, every day of the year. We provide expert support not only for our clients, but also for our employees.

Talking the language We assist clients from across the world in over 17 languages, so you can make the most of your language skills in GCUS. Our language mentors can also help to take your language skills to the next level.

Go the extra mile

Teamwork makes the dream work To provide support to our clients we work internationally finding innovative solutions to customer issues in any region — we operate seamlessly as a global team.

Go above and beyondWe identify and research inquiries, adding value by pre-empting possible future issues. We are constantly challenging ourselves to make the client service experience at Bloomberg better, staying closely engaged with Bloomberg’s business planning.


“My background is in mechanical engineering, so moving into customer support at Bloomberg was very different to what I’ve done before. No day is ever the same here, but the goal is always to provide platinum client support. At GCUS, I’ve had the opportunity to use my language skills and work in a diverse, international team. Everyone is very friendly and helpful.” Tomoko, Asia Pacific (APAC)“Originally, I worked in the hotel industry where customer service was a big part of my job. Any service background is a huge plus in this role. I really enjoy the opportunities to connect with people from all over the world — not only clients — but also colleagues in other offices and departments. It’s great to get an insight into different cultures and values and it’s rewarding to feel part of a big, global team.” AnDrEW, Americas (AmEr)“Before Bloomberg, I worked in sales and marketing for hotels and travel agencies. I spent time overseas in France, Mexico, Spain and US and this helped me understand the variations in working culture and professional expectations of customers in different countries. Those experiences were beneficial in my new role in GCUS, providing world-class customer service across international borders. It’s also great to work with people from a range of backgrounds.”

LUigi, Europe, middle East and Africa (EmEA)

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WHAT WE Do We constantly strive to keep up with ever-changing client needs. That means we need creative and dynamic individuals to take responsibility for projects that can directly impact clients’ workflow. Your ideas can make a big difference.

nEWS & mULTimEDiA SPECiALiSTSBloomberg’s market-leading media products allow us to drive conversations in the financial and business communities. From Bloomberg TV and radio, to Bloomberg magazines and digital properties, we’re constantly publishing and sharing content around the world. At GCUS, we work closely with news teams to advise on any issues and ensure their stories get where they need to be.

ConFErEnCE BriDgE Conference Bridge is audio conference call software monitored by GCUS. We are responsible for helping callers to join conferences smoothly and ensuring the quality of the audio. We are responsible for resolving any issues and proactively escalating problems to relevant business contacts. We work together with our internal IT department to manage issues, often under tight time constraints

THink TAnkOur Think Tank team aims to create and implement initiatives to improve the department’s efficiency and the overall client experience. At each team meeting, we brainstorm ideas and develop new initiatives, encompassing anything from minor procedural changes to complete redesigns of the client interface. We frequently collaborate with other departments, including operational groups, core terminal sales and R&D. This inter-departmental collaboration is the key to creating a successful business plan and seeing the best ideas reflected in new systems or processes.

Create, collaborate, and communicate


WE oFFEr THE HigHEST STAnDArD oF PHonE SUPPorT To BLoomBErg CLiEnTS ALL AroUnD THE WorLD.

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7:30AM

“My typical day begins with a quick breakfast at the pantry.”

8:00AM

“Now, it’s time to start helping clients from all over the globe. I get a lot of calls from the Americas, as well as Asia Pacific. Since I studied Portuguese at college, I also use my language skills to assist clients in Brazil.”

11:00AM

“I’m involved in a joint project with colleagues in Singapore. Our meetings are often over video conference.”

12:00PM

“I usually take lunch in the pantry as it gives me the opportunity to network with colleagues from other departments.”

A DAY in gCUS — mona (APAC)


3:00PM

“I enjoy mentoring new hires and doing everything I can to help them settle in our department.”

4:00PM

“Bloomberg delivers in-depth training sessions across the company, so you can develop the skills you want.”

5:00PM

“Time to log out and go home.”


Uncover infinite opportunitiesWHErE YoU FiT inAt Bloomberg, there is no set career path and it is up to you to build the career you want. In GCUS, there are many opportunities for progression within the department as well as elsewhere in Bloomberg. GCUS will help you build the various skills you need to succeed in the company, particularly customer service, which is a core value at Bloomberg.

CArEEr oPPorTUniTiES WiTHin gCUSGLOBAL TRAININGThe GCUS Training team is responsible for the on-boarding and development of new customer support representatives as well as advanced training tailored to the needs of experienced representatives. A GCUS trainer typically has a variety of tasks each day, including video conference calls with the global training team, training classes with new hires and building relationships with current representatives and team leaders. GCUS Trainers use a speech analytics tool to help pinpoint training needs, trends in calls and areas for potential procedural enhancement.

GCUS TRAINER, Natacha Tazinassi De Godoi (AMER)“As a GCUS Trainer, I have the opportunity to share experiences I gained as a GCUS representative with new hires to Bloomberg and our department. It’s given me the opportunity to expand my skills in many ways, including: researching and assessing the department’s needs; helping with advanced certifications and training sessions, building a cohesive global team and serving regional and cultural differences. My role is constantly changing and offering new challenges. It has definitely encouraged me to be creative every day.”

TEAM LEADERGCUS Team Leaders juggle a number of responsibilities, including managing their teams, supporting individual representatives, and ensuring day-to-day work and

other projects are completed to the highest possible standard. Above all, Team Leaders aim to deliver excellent customer service while acting as the link between GCUS representatives and senior management. TEAM LEADER, Mukminah Omar (APAC) “The role as helped me to develop new business skills such as networking, coaching and project management. It also challenges me to collaborate with a range of people and keep up to date with company changes. As team leader, it is crucial that I bring out the best in every representative in my team, without compromising standards and working relationships.”

CArEEr PATHS AFTEr gCUSSanjay Shah – Analytics (GCUS > Analytics)As a Fixed Income Specialist in Bloomberg Analytics, my role is to help end users on the functionality of the terminal. I am also a point of support for generalist GCUS reps. I love the intensity and fast-paced nature of the role. My time in GCUS certainly helped me to develop important skills that I draw upon today, including managing relationships with clients, customer service and a deep level of Bloomberg knowledge. GCUS is also a great place to get insights into other departments.

Tehani Perera – Bloomberg Institute (GCUS > Analytics > Bloomberg Institute)“Following my role as GCUS Manager in Singapore, I moved on to Bloomberg Analytics and then became a team leader for a group of Equity Specialists. Today, I am the Asia Pacific Regional Manager for Bloomberg Institute. Most people don’t realize how valuable the time spent in GCUS can be until they move on. The training you get in customer service is unparalleled! In GCUS you learn how Bloomberg culture works and get a sense of where your career could go. You also learn how to deal with difficult clients and challenging situations, which are great learning opportunities. The training and guidance I received in GCUS really paved the way for me to be successful at Bloomberg.”


i EnJoY mEnToring nEW HirES AnD Doing EvErYTHing i CAn To HELP THEm SETTLE in oUr DEPArTmEnT.


THE goAL iS ALWAYSTo ProviDE PLATinUm CLiEnT SUPPorT.


Succeed in a fast-paced environmentABoUT BLoomBErgBloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company’s strength – delivering data, news and analytics through innovative technology, quickly and accurately – is at the core of the Bloomberg Professional service, which provides real time financial information to more than 319,000 subscribers globally. Bloomberg’s enterprise solutions build on the company’s core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively.

Through Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and three magazines, Bloomberg Businessweek, Bloomberg Markets and Bloomberg Pursuits, covers the world with more than 2,400 news and multimedia professionals at 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,500 people in 192 locations around the world.

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Set the Standard - Bloomberg Professional Services · training sessions across the ... Bloomberg,...

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