Session Plan 2013-15 Operations Semester III

SYMBIOSIS INSTITUTE OF BUSINESS MANAGEMENT, BENGALURU

SESSION PLAN

2013-15 Batch

Semester III

OPERATIONS

(June 2014 – October 2015)

This material is strictly for private circulation at SIBM- Bengaluru

Guidelines for students for re-conducting of Internal Evaluation components:

a) It is applicable only for the students hospitalized (proper medical documents), students travelling on official duty with prior approval for placement visits, sports, competitions etc from PGP office.

b) Application should be given to PGP office with 5 days from the date of evaluation conducted. Retest will be conducted for only those students who fulfill the retest criteria; after the approval of PGP Chairperson.

c) All the retest will be conducted by the PGP office. There will be no exception made. The marks for the internal components will be displayed periodically by the Exam department. In case of any discrepancy, student should bring it to notice of faculty within three days of display. No request for change will be entertained later.

Semester III

Course Code Title of the Courses Credits Ext Int Marks

External Courses 21 40% 60% 1050

Operations Management (7 to be chosen)*

020841329O Global Market Structures & Dynamics 3 60 90 150

020841330O Services Operations Management 3 60 90 150

020841331O Project Planning, Analysis & Management 3 60 90 150

020841332O Supply Chain Management 3 60 90 150

020841333O World Class Manufacturing 3 60 90 150

020841334O Total Quality Management 3 60 90 150

020841335O Global Outsourcing 3 60 90 150

Internal Courses 8 -

100

% 400

Electives (3 to be chosen)* 6 300

020841339F(el) Commercial Banking 2 100 100

020841341M(el) Customer Relationship Management 2 100 100

020841347HR(el) Talent Acquisition & Retention 2 100 100

Course Title: Global Market Structures and Dynamics

Instructor - TV Balaji

Objectives

To introduce the basic concepts global market structures.

To introduce the concepts of commodities markets and trading in commodities

markets

To develop decision making skills in todays dynamic business environment

SESSION PLAN:

Session

No.

Topic to be covered Materials Used/Case

Study/Presentation/P

roject

1 1. Introduction to Basic concepts in finance and Financial

Maths

2. Definition & Function

o Raising of Capital

o Transfer of Risk

o Transfer of Liquidity

o International Trade

3. Types of Financial Markets

o - Capital Market

o - Stock Market

o - Bond Market

o - Commodities Market

i. Energy Products Market

ii. Agri-Products Market

iii. Metal,ores, minerals and non-tangible

commodities (emission trading, electricity)

market

o Derivatives Market

i. Forwards

ii. Futures

iii. Options

iv. Swaps

4. Foreign Exchange Market

5. Insurance Market

Concepts and CP

Concepts and CP

Concepts, Cases,

presentations and CP

6. Money Market

o -Call Money

o -Treasury Bill

o -COD

o -Commercial Papers

7. Basics of Trading & Hedging

8. International Supply & Demand

o Supply and demand for commodities

o Volume, flows/distribution, production,

consumption,

o Different exchanges & indices

o Different markets and players: banks, hedge

funds, trading companies, exchanges,

governments

9. Applied statistics & probability

o Fundamental of Statistics

o Regression Analysis

10. Price Dynamics

o Spot Price Behavior

o Mean Reversion

o Volatility & Seasonality

o Role of forward curve when trading

o Shape of the curve and relationship with spot

prices

11. Technical Analysis & Prediction Tools

o Charts & Patterns

o Candlesticks

o Trend Lines

o Moving Averages

o Time series Analysis

o Fibonacci Series

Concepts, Case and

CP

Concepts and CP

Concepts and CP

Concepts, cases and

CP

Concepts, Case and

CP

Concepts, Cases and

CP

Concepts, CP and

Presentations

Concept and CP

Suggested Readings

1. International Business : Environments And Operations : by John D. Daniels, Prashant

Salwan, Daniel P. Sullivan, Lee H. Radebaugh

2. Derivatives – By John Hull. Prentice Hall

3. A Traders Guide To Indian Commodities Market - by Vijay L Bhambwani

Evaluation pattern

SL no Component Marks

1

Quizzes/ Class

test 30

2 Mid term 40

3 Assignments 10

4 Presentation 10

Total 90

http://www.flipkart.com/author/john-d-daniels

http://www.flipkart.com/author/prashant-salwan

http://www.flipkart.com/author/prashant-salwan

http://www.flipkart.com/author/lee-h-radebaugh

http://www.flipkart.com/author/vijay-l-bhambwani

Course Title: Services Operations Management

Instructor: Aravindan Ramachandran

OBJECTIVES: This course will explore issues which represent challenges for managers of service

operations in the "pure" service sector (banking, travel and tourism, healthcare, etc.) and within the

service functions of manufacturing (after sales support, training, financing, etc.).

This course concentrates on the problems and opportunities found in large companies in rapidly

changing industries. Identifying effective strategies and specific techniques for process planning and

control, service quality, productivity etc. are important in the development of managerial

competence in service operations.

METHODOLOGY: PPT’s, Case studies and workshop

SESSION PLAN: (each session is for 1 hour and 30 minutes)

Session

No.


Study/Presentation/Project

1 Role and nature of services PPT. Project

2, 3 & 4 Services Strategy PPT and strategy case

5 & 6 Service Businesses – External Customers,

Internal Customers, Agents

PPT and assignment

7& 8 New services development& Technology in

services

PPT and case study

9&10 Service quality, Service Measurement

Monitoring&Service Measurement Recovery

PPT and Blusprinting assignment

11 Service encounter PPT and Quiz 1

12 Service facility PPT

13 Service facility location PPT

14 & 15 Managing Capacity and Demand PPT and Quiz 2

16 Managing waiting lines PPT and assignment

17 & 18 Capacity Planning & service supply relationships PPT and case study

19 &20 Facilitating goods PPT and assignment

21 & 22 Globalisation of services& Managing Projects in

Services

PPT & workshop

23 & 24 Characteristics Of Well Designed Service

Systems& Power Balance In Services

PPT Project submission

Suggested Readings/ References: Service Management Operations, Strategy,

Information Technology by Fitzsimmons & Fitzsimmons; Mcgraw Hill Publications

Likely Internal Evaluation Scheme:

S. No. Parameter Marks

1 Assignments 30

2 Case study 30

3 Quiz 20

4 Project 10

TOTAL 90

Course Title: Project Planning, Analysis & Management

Instructor: Prof. Vasudevan murthy

SESSION PLAN:

Session

No.

Topic to be covered Materials Used/Case Study/

Presentation/Project

1 & 2 Generation And Screening Of Project

Idea

3 & 4 Capital Expenditure Case - 1

5 & 6 Importance And Difficulties

7 & 8 Market Demand And Situational

Analysis

9 & 10 Technical Analysis Case - 2

11 & 12 Financial Analysis

13 & 14 Analysis Of Project Risk

15 & 16 Firm Risk And Market Risk Case - 3

17 & 18 Social Cost Benefit Analysis

19 & 20 Multiple Projects And Constraints

21 & 22 Network Techniques For Project

Management ( Including PERT, CPM)

Case – 4

23 & 24 Project Review And Administrative

Aspects

25 & 26 Project Financing In India

27 & 28 Problem Of Time And Cost Overrun In

Public Sector Enterprises In India

Case - 5

29 Assessment Of The Tax Burden

30 Environmental Appraisal Of Projects.

Suggested Readings/ References:

The Managerial Process by Clifford F.Gray & Erik W. Larson from TATA McGraw-Hill

Evaluation Plan

S. No. Component Marks

1 Individual Test 15

2 Individual Assignment 15

3 Project 20

4 Group Assignments 25

5 Quiz / Puzzles 15

TOTAL 90

Course Title: Supply Chain Management

Instructor: V G Venkatesh

OBJECTIVES:

To give a frame of reference for logistics and supply chain management.

To give knowledge of the functions of the logistics and supply chain systems.

To give knowledge of the relations of the logistics and supply chain systems to its

environment.

METHODOLOGY: Case studies/ Lectures/ Presentation

SESSION PLAN:

Session

No.


Study/Presentation/Proje

ct

1-2 Introduction to SCM Concepts / Strategy

3-4 Industry Supply Chains With Selected case

studies

5-6 Operations and Supply Chain Planning – Steps

7-9 Demand Forecasting

10-11 Fundamentals in Sourcing Management Whirlpool and Li & Fung

12-13 Introductory concepts in Warehousing &

Inventory management

14-15 Distribution Decisions

16-17 Transportation and Freight Management-

Introduction

18-19 Supply Chain Technologies

20 Alliances / Contracts / Agile Supply Chains Case study

21-22 Supply Chain Optimization – Introduction

23 Supply chain Re-engineering JDA Case sheets

24-25 Risk Management in Supply Chain

26-27 Performance Measurement and Control APICS Material

28-29 Review of the semester through cases


Chopra and Miendl, “Supply Chain Management”, Pearson Education (5th edition)

Janat Shah, “ Supply Chain Management”, Pearson Education, India

Simichi, Levi, “Supply Chain Management”, Pearson Education, India

Cases / Online Materials to be distributed



1 Quiz (2 X 15) 30

2 Case study 20

3 Class test 20

4 Live Project 20

TOTAL 90

Course Title: World Class Manufacturing

Instructor: Prof. Anand Deshpande

OBJECTIVES: At the end of the course the participants will know and apply the following:

1. Toyota Production System and its elements 2. Application of 5 lean principles and golden guidelines to create lean value stream 3. Theory of constraints and Drum-Buffer and rope model (including buffer

management) 4. Total productive maintenance – Practical approach

METHODOLOGY: The participants will learn this course through the following ways:

1. Simulation on Waste Elimination through Plug Game 2. Quiz 3. Consistent evaluation – individual and group (Tests) 4. Experience sharing 5. Research on specific topic 6. Text book study / notes dissemination

SESSION PLAN:

Sessio

n No. Topic to be covered Objective

Materials

Used/Case

Study/Presentation

/Project

1 Introduction to the course

(Session by session breakdown)

Understand the course in detail,

Format of teaching and grading

Presentation Slides

and Case study

2 Toyota Production System Overview of the elements of TPS Toyota way- Liker

Lean , Characteristics of Lean Know Muda, Mura and Muri Notes

3-5

Simulation of Waste Elimination

Five principles of Lean, 8 wastes ,

Guidelines to create Lean Value

Stream

Gain an insight into waste

elimination by playing a plug game.

Understand VA, NVA and ENVA

Learning to See –

Dan Jones

6 Value Stream Mapping Learn “As is” mapping through VSM Learning to See –

Dan jones

7 Visual Management and Understand 5S tool for

manufacturing and service

Toyota Way –

Workplace Organization industries Jeffrey Liker

8 Process Standardization Understand process sheet and how

to standardize a process

Notes /Slides

9 Production Leveling by Mix and

Volume In-depth understanding of Heijunka

Toyota Way –

Jeffrey Liker

10 Skills Management Understand application of Skills

Matrix and multiskiling

Toyota Talent -

Liker

Root Cause Analysis and A3

problem solving

Understand 5 Why analysis and A3

problem solving

Toyota Way - Liker

11 Policy Deployment and Balanced

Scorecard

Transform vision into measurable

metrics on the floor

Kaplan and Norton-

Balanced Scorecard

12-13 Value Engineering Methods and ways to reduce costs Notes/Research

14-15 Accounting in a Production Unit ABC costing, Standard Costing,

Target Costing

Notes/Research

16-17

Total Productive Maintenance

- Pillars of TPM - OEE and its application - 9 steps and 3 phases of TPM

Insight into practical application of

OEE % . Understand nine steps in

TPM

Research

18-20 DBR model / VATI flow in Theory

of Constraints

Understand basic of TOC and

concept of Buffer Manangement

TOC handbook

21-22 Supply chain management using

TOC

Learn application of Buffer

Management in Supply chain

TOC handbook

23-24 Case Study – Team Presentation Apply Lean and TOC to solve case ---------


1. “The Toyota Way” byJeffrey K Liker 2. “The Toyota Way” field book by Jeffery Liker 3. “The GOAL” by EliyahuGoldratt 4. “The Machine that Changed the world” by James Womack 5. “Learning to See”byDan Jones 6. “Creating Continuous flow” by Mike Rother and Rick Harris

Evaluation Scheme (Most Likely):

S. No Parameter Marks

1 Simulation on Waste Elimination ( Team

participation) 10

2 Quiz on Value Stream

Mapping(individual) 20

3 Quiz (Individual) 25

4 Take home Assignment (Individual) 15

5 Presentation (Team)/Case 20

TOTAL 90

Course Title: TOTAL QUALITY MANAGEMENT

Instructor: Amitabha Chattopadhyay

OBJECTIVES:

To introduce the basic concepts and importance of Total Quality Management.

To create awareness on Evolution of Quality and Quality Management Systems

To develop an understanding and usage of the tools and techniques of TQM

To enable participants in using Six Sigma methodology for process improvements

METHODOLOGY:

The methodology will include the following:

class room presentation

experiential learning through simulations and knowledge sharing

research on specific topics

individual and group exercises

quiz

case study presentations

consistent evaluation of knowledge gathered through tests

SESSION PLAN:

Session

Topic Sub-topic

1 Introduction to TQM Definition, Principles, Evolution

2 The Quality Gurus Deming, Juran, Crosby, Taguchi

Overview of QMS

3 QMS standards: ISO 9000, QS 9000, TS 16949, ISO 14000

3 Quality Awards: Deming Award, MBNQA

4, 5 ISO 9000

6 Team Based Work System

6 Cost of Quality

7 Inspection Systems

8 Overview of Six Sigma

TQM Tools and Techniques

9 SIPOC and VOC

10 KANO Model

11 QFD

12 Data and Sampling, Sampling Plans (AQL)

13 Central Tendency and Variation

13 Histograms and other graphical tools

14, 15 Distributions - Normal, Poisson, Binomial

16, 17 Process Capability Computations

18 Measurement Systems Analysis

19 Process Mapping and Value Analysis

20 Root Cause Analysis - 5-Why, Fishbone, C&E Matrix

21, 22 FMEA

23 Correlation and Regression

24 Design of Experiments

25 SQC - Control Plan

25 SQC - Control Charts

26 Mistake Proofing (Poka-yoke)

27, 28 Six Sigma Project life cycle

29, 30 Case Study Presentation


1) Total Quality Management by Dale H. Besterfield

2) ISO 9000 Quality Management System Standards by ISO

3) The Black Belt Memory Jogger bySix Sigma Academy



1 Quiz 1 20

2 Quiz 2 25

3 Research (Individual) 15

4 Case study presentation (Group) 20

5 Group exercise report submission 10

TOTAL 90

Course Title: Global Outsourcing

Instructor: Aravindan Ramachandran

OBJECTIVES:

Knowing how to make sound decisions about global sourcing strategy ;

Analyse the Past, Present & Future Landscape of Global Services Outsourcing

Study how to develop Strategy & Managerial Competence in Global Sourcing using

real world examples

METHODOLOGY: PPT’s, Case studies & workshop

SESSION PLAN (each session is 1 hour and 30 minutes)

Session

No.



1 Introduction, History, trends and Growth of

outsourcing

PPT & Project

2 Strategic Rationale of outsourcing PPT and case

3&4 Core competencies in outsourcing PPT and assignment

5, 6 & 7 Resources, complexities, investment & flexibility PPT and workshop

8 & 9 Types of outsourcing PPT & Quiz 1

10, 11,

& 12

Strategic outsourcing PPT and case

13 & 14 Levels of outsourcing PPT and assignment

15 & 16 Success factors in outsourcing PPT

17 Risks in outsourcing PPT &Quiz 2

18 & 19 Layers in outsourcing & When &What not to

outsource?

PPT and case

20 & 21 Outsourcing Models PPT

22 Outsourcing in Manufacturing PPT and Assignment

23 & 24 Business Process outsourcing& Knowledge PPT and project submission

Process outsourcing


1. Oshri, Kotlarsky, and Willcocks, (2009),The Handbook of Global Outsourcing and Offshoring

2. Alphesh Patel &Hemendra Aran (2005), Outsourcing Success: The Business Imperative,

TMI-ND

3. Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives by Maurice

Greaver



1 Case study 30

2 Assignment 30

3 Quiz 20

4 Project 10

TOTAL 90

http://www.flipkart.com/author/maurice-greaver

http://www.flipkart.com/author/maurice-greaver

Course Title: Commercial Banking (Elective)

Instructor: Akhilesh Gupta

OBJECTIVES: To provide an understanding of Conceptual, Strategic and Operational issues in

the Management of commercial banks in India

METHODOLOGY: Interactive supported by presentation, case studies, real life examples &

assignments/Project works.

SESSION PLAN:

Session

No.

Topic to be covered Materials

Used/Case

Study/Presentation

/Project

1 a. Introduction & Ice breaking b. Banks& Financial Institutes (FI):

Pres

2 a. History of Commercial Banking in India Pres

3 a. Outlining organization and activities of & their role in the financial system

Pres

4 a. Role of various institutions in the management of FIs.

Pres

5 a. Current status of commercial banking in India Part I

Project

.6 b. Current status of commercial banking in India Part II

Presentation /

Group Discussion

7 a. Basel norms Pres

8 a. Trade Finance Part I Pres

9 a. Trade Finance Part II Case Study

10 a. Role of Multilateral FIs

11 a. Mergers and Acquisition, Proj

12 b. Bancassurance and Universal Banking Case Study

13 a. Opportunity for Strengthening the Banking Organization Part II

Pres

14 a. International Banking Part I Pres

15 a. Microfinance Part I Proj

16 b. Microfinance Part II Case Study

17 a. Legal Issues including the various governing acts – Part I

Pres

18 b. Legal Issues including the various governing acts – Part II (would cover Business ethics & financial crimes)

Case Studies

19 c. International Banking Part II Case Study

20 c. Opportunity for Strengthening the Banking Organization Part II

d. Q&A Session

Group Discussion &

case studies


a. NCFM Banking Module b. BASEL I TO BASEL II TO BASEL III: A RISK MANAGEMENT JOURNEY OF INDIAN

BANKS by Prof. Debajyoti Ghosh Roy, Dr.Bindya Kohli, Prof. Swati Khatkale (Faculies @ SIBM Pune).



1 MCQ - 10*2

2 Project / Assignment – Retail Banking in India 25

3 Case Studies – Legal / Trade Finance 25

4 Test *2 15*2

Total 100

Course Title: CRM(Elective) 2 Credit Course

Instructor: A. Vidyasagar

OBJECTIVES:

1. Help students understand the concept and practice of CRM derived from research

and applications across businesses.

2. Help students identify opportunities, which can be successfully implemented for long

term profitability.

3. Orient the student towards CRM which is an information industry term for

methodologies, software, and usually Internet capabilities that help an enterprise

manage customer relationships in an organized way.

METHODOLOGY:

Theory Based learning to understand the various concepts.

Case Studies and real life examples to elaborate and apply the theory.

Use of appropriate teaching aids

Periodic quizzes, reflective notes, term papers & project

SESSION PLAN:

Session

No.



1,2,3 The Strategic Imperatives Conceptual Foundations of CRM

Slides, Caselets, Video

4,5,6 Building Customer Relationships Economics of CRM


7,8,9 CRM in B2C Markets CRM in B2B Markets


10,11,1

2

CRM Tools, Techniques and Technologies Components of eCRM Solutions

Sales Force Automation

Customer Service and Support

Marketing (Campaign Management)

Data warehouse & data mining

Evaluating technological solutions for CRM


Demonstration

13,14,1

5

CRM Tools, Techniques and Technologies Data warehouse & data mining

Evaluating technological solutions for CRM


Demonstration

Role of a contact center in building relationships

Components of a contact center

Economics of a contact center

16,17,1

8

CRM Implementation The CRM Roadmap

Defining a CRM strategy

Developing a relationship orientation

Internal marketing


Demonstration

19,20 CRM Implementation Budgeting for Attraction vs. Retention

Learning from Customer Defections

Evaluating Retention Programs

A quick overview of the functionalities and applications of a few popular CRM products


Demonstration


Customer Relationship Management : A Strategic Perspective by G Shainesh, Jagdish

N Sheth, 2005, Macmillan Publishers India

Customer Relationship Management, Ed Peelen, May 2005, Pearson Education

CRM- Foundation : Baran&Galka



1 Reflective Notes on key learning 10

2 Quizzes 20 50

3 Group Work 20

4 Assignment 20

TOTAL 100

Course Title: Talent Acquisition

Instructor: Prof. Y K Shriram

OBJECTIVES:

1. Understand and appreciate the nuances of an efficient and effective Recruitment and Selection process.

2. Exposure to the art of sound interviewing etiquettes and processes 3. Common pitfalls leading to wrong selection

METHODOLOGY:

The course would be delivered through a combination of lectures on concepts, case

discussions, short and long duration assignments .

SESSION PLAN:

Session

No.



1 Introduction to the concept of talent Lecture

2 Manpower Planning across various sectors Lecture + Exercises

3 Strategic Recruitment Vs Recruitment Strategy Lecture + Discussions

4 and 5 Job Analysis and design Exercises

6 and 7 Recruitment process Lecture + Experience sharing

8 Selection Lecture

9 Psychometric tests in selection Expert speak

10 and

11

Interview techniques and workshop Workshop

12, 13

and 14

Presentation of Group assignments Presentations

15 Fitment Processes Lectures + Caselet

16 Case discussion Case studies

17 Assessment Centres Lecture

18 Bird’s eye view on Global recruiting Lecture

19 Six Sigma and PCMM Expert speak

20 Course review


1. Human Resource Management – Gaining a competitive advantage – Noe, Hollenbeck, Gerhart& Wright 5th Edition, Tata McGraw Hill

2. Human Resource Selection – Gatewood, Field &Barrick - Cengage 3. A Manager’s Guide to Recruitment & Selection .—Margaret Dale Kogan Page 4. Assessment Methods in Recruitment, Selection & Performance.—Robert

Edenborough. Kogan Page 5. Employee Engagement – Sengupta&Ramadoss - Biztantra 6. Differential Workforce: Brian E Becker, Mark A Huselid, Richard W. Beatty.

Harvard Business Press.

7. Strategic Human Capital Management: Jon Ingham. Butterworth Heinman.

8. Select articles to be distributed during the course

Internal Evaluation Scheme:


1 Case discussion 20

2 Individual submissions

30

3 Group Presentations

20

4 Long duration project

30

TOTAL 100

Session Plan 2013-15 Operations Semester III

Documents

Transcript of Session Plan 2013-15 Operations Semester III