SESSION ONE - partono.staff.telkomuniversity.ac.id · Pengertian Perilaku Organisasi Kontribusi...

SESSION ONE

INTRODUCTION

to

ORGANIZATION

BEHAVIOR

SESSION’ OBJECTIVES

Partono - Telkom University 2017 2

Pengertian Perilaku Organisasi

Kontribusi disiplin ilmu perilaku kepada perilaku organisasi

Kebutuhan para manajer akan pengetahuan perilaku organisasi

Tiga tingkat analisis dalam model perilaku organisasi


FIRST GOAL

ORGANIZATION BEHAVIOR

Core topics : motivation, leader behavior and power, interpersonal communication, group structure and processes, learning, attitude development

and perception, change processes, conflict, work design, & work stress

study of what people do in an organization and how their behavior affects the organization’s performance

a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying

such knowledge toward improving an organization’s effectiveness



HAL MUTLAK DALAM PO

Hanya ada sedikit prinsip universal yang

menjelaskan PO – berkembang

Tidak ada yang pasti dalam studi PO karena

melibatkan manusia

Mempelajari PO harus mempertimbangkan kondisi situasional & banyak kemungkinan

Manusia adalah makhluk yang kompleks

• Dalam situasi yang sama, 2 orang, bagaimana mereka bersikap?

• 1 orang, situasi yang berbeda, bagaimana mereka bersikap?


Contingency Variable (Z)

Independent Variable (X)

Dependent Variable (Y)

In American Culture

Boss Gives “Thumbs Up”

Sign

Understood as Complimenting

In Iranian or Australian Cultures

Boss Gives “Thumbs Up”

Sign

Understood as Insulting - “Up

Yours!”

CHALLENGES & OPPORTUNITIES


Responding to Economic Pressures

Responding to Globalization

Managing Workforce Diversity

Improving Quality and Productivity

Improving Customer Service

Improving People Skills

Stimulating Innovation and Change

Coping with “Temporariness”

Working in Networked Organizations

Helping Employees Balance Work-Life Conflicts

Creating a Positive Work Environment

Improving Ethical Behavior


Kondisi Ekonomi

Effective management when economic crisis

Dealing with difficult activities such as firing

employees, motivating employees to do more with

less and working through the stress employees

feel when they are worrying about their future.

Focuses on issues such as stress, decision

making, and coping during difficult times


Globalisasi

More foreign assignment

Work in multi-nations, culture, and race

environment

Movement jobs to the lower cost labor


Keragaman Angkatan Kerja

Perubahan demografi penduduk Indonesia

Perkembangan tuntuan keahlian

Keragaman kepentingan dan sasaran individu

Y Generations, & future generations


Peningkatan Layanan Pelanggan

More services

More job need to interact with customer

Organization has to make sure their employee

attitude & behavior associate dwith the customer


Peningkatan Ketrampilan Karyawan

Complex work need new skills and ability

Technology development demand employee to

adjust their skills

Manager should be aware of the requirement and

take step to help in the adjustmen proccess


Inovasi & Perubahan

Organization needs to adjust their practices with

the surrounding

Creating flexible environment

Continually improve the business practices

Think ahead of the competitor

Create new product & services

Company and employee face the challenge to

continually innovate


Meningkatnya Kebutuhan untuk Berkembang

Today strengths can become tomorrow

weaknesses

Need to continous knowledge & skills

improvement

New tools and practices in the business

Today’s managers and employees must learn to

cope with temporariness, flexibility, spontaneity,

and unpredictability.


Networked organization

Technology & communication change the way we

do our job

People are more connected

More collaborating in work

New communication skills needed to interact in

network


Work-Life Balance

Increasing demand in work and life

Technology make work and social life difficult to

separate

Almost no boundaries or limit (country, time,

space)

Employee required to be ready all the time (long

hour, after work hour, vacation)

Dual career individual

Work interfere the social life & vice-versa


Positive Work Environment

Focusing on positive side of the individu


Improving Ethical Behavior

When the expectation is high, employee will do

whatever necessary to save them

Facing the ethical dillema and ethical choices

Which practices are wrong or right

It is the issue of the moral principle of each

individual when facing the provocative

environment


TANTANGAN & PELUANG PO

• Kunci mengelola PO adalah memadukan

keragaman setiap pekerja sehingga dapat secara

optimal memberikan kontribusi pada peningkatan

kualitas kerja atau hasil akhir.

• Kemampuan yang dibutuhkan untuk ini antara

lain ; interpersonal komunikasi.


REFRESHMENT

• TANGGAPI PERNYATAAN BERIKUT !!!

• Apakah kita harus melaporkan jika menemui adanya

penyimpangan dlm organisasi

• Apakah kita harus menjalankan tugas yang tidak kita

setujui/sukai

• Apakah kita akan memberikan nilai yg bagus agar

karyawan tidak di PHK

• Apakah kita harus berpolitik demi kemajuan karier

• Apakah kita layak menerima sesuatu dari mitra kerja


SECOND GOAL


ILMU PENDUKUNG PO

Psychology Social Psychology

Sociology Anthropology

Learning, Motivation, Personality,

Emotions, Perception, Training

Leadership effectiveness

Job satisfaction, Individual decision

making, Performance appraisal

Attitude, Employee selection, Work

design, Work stress

Comparative values

Comparative attitudes

Cross-cultural analysis

Behavioral change,

Attitude change,

Communication, Group

processes, Group

decision making

Organizational culture

Organizational environment

Power

Formal organization theory

Organizational technology

Organizational change

Organizational culture

Communicati

on, Power

Conflict,

Intergroup

behavior


ILMU PENDUKUNG PO

Psikologi.

Ilmu yg mengukur, menjelaskan, mengubah perilaku

manusia

Psikologi sosial.

Memadukan konsep psikologi dengan sosiologi yang

fokus pada pengaruh seseorang kepada yang lain

Sosiologi.

Studi mengenai manusia dalam kaitannya dengan

lingkungan sosial budaya

Antropologi.

Mempelajari manusia dan aktivitasnya. Membantu

memahami perbedaan nilai


THIRD GOAL


PERAN MANAJER dalam ORGANISASI

• Di dalam s/ organisasi harus ada individu yang

bertanggung jawab untuk menentukan sasaran

dan mencapai sasaran tersebut

• Penanggung jawab tersebut biasanya dikenal

dengan istilah MANAJER

• Istilah manajer mengandung 3 unsur manajerial:

• Fungsional

• Peran

• Ketrampilan


Definisi Manager dan Organisasi

• Get things done through other people

• Make decisions, allocate resources, direct the activities of others to attain goals.

Managers

• Conciously coordinated social unit,

• Composed of two or more people,

• Functions on a relatively continuous basis to achieve a common goal or set of goals

Organization


FUNGSI MANAJER

• penetapan tujuan, strategi, dan taktik Merencanakan

• menentukan tugas yg dikerjakan, siapa yg mengerjakan, struktur pelaporan, kewenangan memutuskan

Mengorganisir

• mengarahkan, mengkoordinasi, memotivasi, & mengelola tim kerja Memimpin

• memantau, mengevaluasi, merevisi Mengontrol


PERAN MANAJER

Interpersonal.

Sebagai tokoh utama, tugas seremonial &

simbolis.

Sebagai pemimpin (motivasi,

mengarahkan)

Sebagai penghubung

(interaksi dengan pihak lain)

Informasional

Monitor informasi internal & eksternal

Penyebar informasi (ke lingkungan

internal)

Juru bicara (eksternal)

Pengambil Keputusan

Entrepreneur (seeking

opportunities & initiate project)

Problem handler

Resources Allocator

Negotiator


KETRAMPILAN MANAJER

TEKNIS

• Ability to apply specialized knowledge or expertise.

• Learned through extensive education & experience.

Personal

• Ability to understand, communicate with, motivate,

• & support other people, both individually and in groups

Konseptual

• Mental ability to analyze and diagnose complex situations.

• Conceptual skills (identify problems, develop alternative solutions, evaluate those alternative solutions, & select the best one, organize a plan of action and then execute it.


AKTIVITAS SUKSES vs EFEKTIF

Apakah manajer paling sukses juga merupakan manajer paling efektif?

4 aktivitas manajer menurut Fred Luthans:

• Manajemen tradisional merencanakan, memutuskan, mengevaluasi

• Komunikasi dan administrasi

• Manajemen SDM

• Mengembangkan jaringan (sosialisasi)

Distribusi waktu rata2 : 32% – 29% – 20% – 19%

Aktivitas apa yang paling penting dalam penilaian keberhasilan seorang manajer?


OB and Manager

Definisi OB

Definisi Manajer

Hubungan OB dan manajer

Mengapa Manajer perlu

memahami keilmuan OB


FOURTH GOAL


MENGEMBANGKAN MODEL PO

Model

Gambaran sederhana dari beberapa fenomena nyata

An abstraction of reality. A simplified representation of

some real-world phenomenon

3 tingkat analisis dalam OB

Individu,

Kelompok,

Organisasi


MENGEMBANGKAN MODEL PO

• variables like personality, group structure, and organizational culture that lead to processes. These variables set the stage for what will occur in an organization later

Input

• actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes

Proccess

• key variables that you want to explain or predict, and that are affected by some other variables

Outcomes


THE GOALS of OB

Attitude & stress

Task performance - The combination of effectiveness and

efficiency at doing your core job tasks.

Citizenship behavior - Discretionary behavior that

contributes to the psychological and social environment of

the workplace

Withdrawal behavior - The set of actions employee take to

separate themselves from the organization

group cohesion The extent to which members of a group

support and validate one another while at work.


THE GOALS of OB

Group functioning - The quantity and quality of a work

group’s output

Productivity - The combination of the effectiveness and

efficiency of an organization

Effectiveness - The degree to which an organization

meets the needs of its clientele or customers

Efficiency - The degree to which an organization can

achieve its ends at a low cost.

Organizational survival - The degree to which an

organization is able to exist and grow over the long term.

End of Session


SESSION ONE - partono.staff.telkomuniversity.ac.id · Pengertian Perilaku Organisasi Kontribusi...

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