Session I PPT
4
Spoken Business Communication Asha Kaul
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Transcript of Session I PPT
Spoken Business Communication
Asha Kaul
INTERPERSONAL COMMUNICATIONPROCESS
NOISE
Idea
s, I
nten
tion
, Beh
avio
ur S
elec
tion
& F
eeli
ngs
Person 1
Sender Functions
1. Encoding
2. Transmission of message
Person 1
Receiver Functions
1. Decoding
2. Internal response to perceived message
Receiver Functions
1. Decoding
2. Internal Response perceived message
Sender Functions
1. Encoding
2. Transmission of message
NOISENOISENOISE
NOISENOISE
BARRIERS TO COMMUNICATION
• Tendency to Evaluate
• Conflicting Information
• Over Communication
• Semantic Problem
• Differing Status, Position and Self Experience
BARRIERS TO COMMUNICATION
• Prejudices
• “I” Attitude
• Resistance to Change
• Refutations and Arguments