Serving teens effect 2nd final ppt

Copyright © 2007 Boys & Girls Clubs of America. All rights reserved

SERVING TEENS EFFECTIVELY


The launch of Impact 2012 helps to re-emphasize the importance of serving teens by setting Movement-wide goals of increasing the number of teens who attend the Club or teen center.

Serving Teens Effectively


Introduction

Has been serving teens since the opening of the first Club in Hartford Connecticut Not until 1995 when BGCA partnered with Taco Bell a national strategy for serving teens was

developed Serving Teens Effectively workshops was developed to assist Clubs in serving teens effectively

<Insert Program/Workshop Name>

Boys & Girls Clubs of America:


Goal

Help Clubs/Teen Centers develop and strengthen their teen program operations.

This workshop was designed to…



Outcomes

Gain knowledge of staffing related to serving teens effectively Apply new knowledge, skills, tools and strategies of the teen culture

to serving teens Operate a high impact teen program utilizing knowledge of

adolescent development and their culture Examine your Club/teen center environment to ensure it is teen

friendly for the successful recruitment and retention of teens in its program

By the end of this workshop you will be able to:



Topic Titles

Staffing Programming Facility Management Outreach Reviewing and Closing

Within this workshop we will cover the following topics:



Please select someone you do not know or know the least and ask the following questions

• Name • Boys & Girls Club • Position • Length of time in Position • # 1 Problem facing teens in your community

• Share your learning expectations from this workshop



TOPIC 1: STAFFING



Statistics

Movement wide statistics on Teens:

In 2009 Boys & Girls Clubs served some 4.2 million youth through membership and community outreach

Teens represented approximately 31% Boys & Girls Clubs of America’s strategic plan

Impact 2012 is to increase the number of teens served, representing 36% by 2012



Topic Objectives

Examine effective staffing in your Club/teen center

Define and apply the definition of adolescence and its stages to working with teens

Examine adolescent development and adult stereotypes for working with teens

After completing this topic you will be able to:



Lesson Titles

Lesson 1 – Staffing Your Teen Center Lesson 2 – Skills and Qualities Lesson 3 – Definition of Adolescence &

Stages Lesson 4 – Developmental Characteristics Lesson 5 – Adult Stereotypes of Teens

Within this topic we will cover the following lessons:

<Insert Program/Workshop Name>: <Insert Topic Title>


Staffing

By the completion of this lesson you should be able to:

Identify the importance of retaining teen-friendly professional staff



Staffing Staffing Dimensions to be Effective with Teens: Safety Fun Relationships Opportunities/Expectations Recognition



Staffing

Things to Consider when Staff Planning:

Qualified Staff

Adult to Teen Ratio

Regular Communications

Background Checks



Staffing

The following are Types of Staff:

Paid Dedicated

Paid Shared/Contributing

Teen Staff

Volunteers



Interactive Exercise

The following exercise is design to guide you in your quest of hiring right, quality committed staff to work in your Club or teen center.



Lesson Titles






Lesson Objectives

By the completion of this topic you will be able to :

Identify the skills and qualities needed for working with teens



Staffing

Skill – An ability that has been acquired by training: i.e., the skill of graphic design

Quality – A personality or character trait: i.e.,

kindness is one of her many qualities


Definition of Skills and Qualities:



The following exercise is design to help you begin identifying some of the skills and qualities staff needs when working with teens.




The following exercise is design to allow you to take a snapshot at the skills and quality you possess for working with teens. Please complete the “Teen Self-Assessment” I am handing out base on how you interact with teens. Be honest; you are the only one who will see your responses.



Staffing

Skills and Qualities to Demonstrate:

Friendly, fun and flexible Compassionate and caring Resourceful and real Active, approachable and available Patient and passionate Able to be firm consistent and fair




The following exercise is design to guide you in determining whether you require a re-examination and/or reconfiguration of staffing patterns.



Summary

It takes a special kind of person, with special

skills to be effective with teens Staff plays an important role in helping teens

navigate through this turbulent time Staff needs to be committed Be advocates for Teen members



Lesson Titles






Staffing

Adolescence define:

Adolescence is the transition period of human development that occurs between childhood and adulthood



Staffing

Types of Adolescence:

Early Adolescence – This stage consists of young people between 13 – 15 years of age

Late Adolescence – This stage consists of young people between 16 – 18 years of age




The following exercise will allow you to take a look at some of your perceptions about teenagers. This exercise will require you to stand up.



Lesson Titles






Staffing

Teenagers:

Are individuals with unique personalities and special interests, likes and dislikes

Are very different from younger children Developmental characteristics and the

changes that influences their behavior is helpful when programming for teens



Lesson Objectives


Define and apply the five developmental areas of adolescence to working with teens

Identify the changes teens experience in each of the five developmental areas

Identify program implications to support the developmental areas



Staffing

Five Developmental Areas of Teens:

Physical Development – how adolescents bodies change with puberty

Cognitive Development – how adolescence gather ad process information about the world around them, their intellectual development

Emotional Development – coincides with cognitive development.



Staffing

Five Developmental Areas of Teens cont’d:

Social Development – a teen’s concept of themselves in relation to others, their social interaction

Moral Development – concept of what is right and wrong, concept of rights and privileges




The following exercise is design to help you gain a clearer understanding of how adolescents develop, the changes experienced and the program implications for staff aligned to each characteristic.



Lesson Titles






Staffing

Basic Skills for Working with Teens:

Coaching Diagnosing Reality Testing Mentoring Goal Setting Motivating to Action



Staffing

Communication Skills:

Honesty and Listening

On the Edge of Adulthood

Building Relationships

Your Own Communication Skills



Staffing

The Teen Culture:

Music, clothing or games that teen’s desires are not always liked by adults

Stereotypes adults hold about teens impact the way staff works with teens

Way to measure the stereotypes adult hold about teens is to see how much adults are tuned into teens




The following exercise is designed to help you/adults measure how deeply “tuned in” you/they are or should be when working with teens.



Topic Conclusion

It takes a special kind of person with special skills to be effective working with teens

Staff plays an important role in helping teens navigate through these turbulent times

Staff needs to possess a commitment to teens Staff needs to be an advocate for teens Staff are responsible for teens and can lend

emotional support by listening



TOPIC 2: PROGRAMMING



Programming Serving Teens Effectively

“I want to be prepared for the financial obstacles that will come-up,” says Joshua Carter. “I want to build-up my credit score and focus on saving money as often as possible by limiting the costs of entertainment and clothes. I didn’t think about any of these things before participating in Money matters.”

By Joshua Carter, Money Matters Ambassador

Experts Says:


Topic Objectives


Identify and apply the Five Key Elements for deepening impact to Club programming

Identify ways how to program specifically for teen members

Identify ways to collect teen input and data



Programming

The Five Key Elements for Deepening Impact Program Diversity Teen Programming Developing the Teen Program BGCA National Programs


The Following Concepts that will be Covered:


Programming

Impact is the Effect a BGC has on its members: the contribution the Club makes too the attitudes, skills, values and behaviors that enable youth to succeed in adulthood



Programming

Club leadership has a high expectation that the Club will always provide the best possible experience to Club members

Club professionals believe in the capacity of every youth to succeed.

Leadership and staff expect everything the Club does to be world-class


The Study Concluded:


Programming

Safe and positive environment Fun Supportive relationships Opportunities and expectations Recognition


The Five Key Elements of Deepening Impact:


Programming

An activity is an experience designed to provide a direct experience of something for a period of time.

A program is defined as a planned event, designed to achieve stated goals and objectives.


Activity and Program Define:


Programming

Overall Club Program – entire range of programs, activities and services

Core Program Area – a grouping of activities and services along common disciplines

Specific Program – part of a Core Program


Types of Programs in a BGC:


Programming

Progressive Programming refers to the concept of adapting programs for Club members as they age and assuring that they stay interested in the program content.


Progressive Programming Define:


Programming Serving Teens Effectively

Three Steps to Progressive Programming:

Developmentally Age Appropriate

Maintain a level of excitement

Differentiating your teen program from anything else in the community



The following exercise is to design to help you gain an idea of programs currently happening that you can use. In this exercise you are going to share the scope of local program ideas with one another to explore the diversity of teen programming at your Clubs.




The following exercise is design to get you prepared to begin developing a successful teen center program based on an issue presented during the introductions.



Programming

It is incumbent on staff to involve teens in determining what type of programs and activities needs to be implemented in the Club/teen center to meet teen’s needs.


Involving Teens:



This group exercise will help you determine the many ways you can involve your teens in helping shape their experience at the Club/teen center.



TOPIC 3: FACILITY MANAGEMENT



Facility Serving Teens Effectively

“In a study of two disadvantaged communities, residents agreed on some elements of an ideal neighborhood. They want safe places where children and adults can do things together, and they want to be surrounded by people who feel valued and who are involved in improving the neighborhood.” By: Saito, Sullivan, and Hintz 2000

Experts Says:


Topic Objectives


Demonstrate how to create the positive place

for teens



Facility

Scanning your Club/teen center Teen Environment

A Positive Place for Teens


Some Concepts to Explore:


Facility Serving Teens Effectively

Club/Teen Center Environmental Scan can be used to determine how “teen friendly,” or “teen attractive” the Club/teen center is for teens.

Club/Teen Center Environmental Scan:



The following exercise will guide you when scanning your Club/Teen Center to determine if the site is “teen friendly” or “teen attractive.”



Facility

Facilities and equipment needs to be first-class

Representative of input and interest of teen members-reflections


To be a Positive Place for Teens:


Facility

comfortable, age-appropriate surroundings a chance for teens to influence their space and

program activities program areas that are available after school,

late evenings and on weekends support and guidance from a cadre of caring

adult professionals


The Positive Place for Teens should Offer:


Facility

have a different look and feel from younger member program areas

be filled with teen imagery. Posters, photos and bulletin boards, should focus on teen needs and interests.

use teen-friendly furnishings to give the area an older, more contemporary feel


Teen Area or Dedicated Space, should:



The following exercise is design to help you formulate your ideas about an ideal teen center area, the Positive Place for Teens, by using a powerful exercise known as visioning or guided imagery.




The following exercise is design to provide you an opportunity to compare the vision you are holding on too about an ideal Club with where your teen program is today.




TOPIC 4: OUTREACH



Topic Objectives


Examine ways to recruit and retain teens

Identify how to determine teens needs and interests



Lesson Title

Lesson 1 - Attracting and Retaining Teens

Lesson 2 - Needs and Interests of Teens


The Following Lesson will be covered:


Lesson Objective

Examine Ways to recruit and retain teens


By the Completion of this lesson you should be able to:


Lesson Topics

Developing a Recruitment Strategy

Retaining Teens

Collaboration/Networking Resources for Teens



Outreach

Positive Staff Attitude

Programs that Meet Teenage Needs and Interests

In the “Right” Atmosphere


BGCA Teen Staff Survey Results:


Outreach

Assess the atmosphere of the Club/teen center Offer events that are open to non-members

teens Maintain the right mixture of programs and

professionals who are involved with and interested in teens

Ensure that the Club/teen center is FUN!


When Reaching out to Teens:


Outreach

Recruitment and Outreach Referrals Special Events Thought Leaders


Developing a Recruitment Strategy:



The following exercise is design to help you begin the process of developing a teen recruitment strategy.



Retaining Teens

Needs more than one Approach Require a Multi-Faceted Approach Stemming from Programs that meet Teens

Needs and Interest Staff with the right skills and qualities Time spent at the Club/teen center is FUN



Lesson Title

Lesson 1 - Attracting and Retaining Teens

Lesson 2 - Needs and Interests of Teens


The Following Lesson will be covered:


Outreach

Identify how to determine the needs and interests of teens


By the completion of this lesson you should be able to:


Outreach

Demographics – national and local

Needs and Interest Survey

Focus Groups


Needs and Interests Assessments:


Outreach

National Data – reveals the issues facing teens on a national scale it can help identify problems the Club should be addressing

Local Data – is useful for designing program, areas of emphasis for teen center program design and for making the case when appeals for local funding and support are made




The following exercise is design to help you when addressing the needs and interests of the teens you are serving.



Outreach Serving Teens Effectively

Steps for conducting Surveys:

Designing –define the reason for doing the survey

Conducting-pre-testing before sending out to intended audience

Reporting – recording and compiling to analyze the data



Benefits of Surveys: Responses are anonymous Structured answer choices allow you to categorize points of view

You can carefully control the surveyed population to provide a cross section or specialized group for study.



Focus Groups: Each group should consist of eight to 12 participants

Each session usually lasts one hour to 90 minutes.

The discussion focuses on a restricted number of topics.

The moderator has an agenda that outlines the major topics to be covered.



Disadvantage of Focus Groups:

The results are qualitative, not quantitative.

Getting teen participants together at one time can be difficult



Advantage of Focus Groups: They provide easy, fairly reliable access to ideas and attitudes of teens. The group make-up can be carefully controlled. Video- or audio-taped sessions can be reviewed They provide input that can be turned into questionnaires for a quantitative study.



The following exercise is design to help you begin to gain a clear road map to meeting the overall program need of the Club/teen center through surveys.



TOPIC 5: REVIEW AND CLOSING



Workshop OutcomesBy the completing this topic you should be able to : Gain knowledge of staffing related to serving

teens effectively Apply new knowledge, skills, tools and strategies

of the teen culture to serving teens Operate a high impact teen program utilizing

knowledge of adolescent development and their culture

Examine your Club/teen center environment to ensure the successful recruitment and retention of teens in its program



Workshop Summary Serving Teens Effectively

Staffing

Programming

Facility Management

Outreach and Recruitment

The Following are the topics covered in this Workshop:


Congratulations, you have completed:

Serving Teens Effectively Workshop

Serving teens effect 2nd final ppt

Education

Transcript of Serving teens effect 2nd final ppt