Alvey Group provides a wide range of industrial services:

■ Service hotline 24/7 ■ Technical support ■ Preventive inspections & maintenance ■ Spare parts ■ Modifications, extensions and upgrades ■ Improvement & upgrade kits ■ Industrial software ■ Operator training

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SERVICE HOTLINE 24/7We provide rapid support with remote assistance or site intervention on site in case of an emergency, with guaranteed reaction times. This service provides a direct link to our service engineers 24/7.

Assistance is available for:

■ Mechanical support ■ Electrical support ■ PLC-software ■ Alvey Maestro+ software

95% of problems can be solved with assistance over the phone (thanks to the remote connection).

TECHNICAL SUPPORTTechnical support includes current or developing technical troubles, which may have a mechanical, electrical, controls or software origin.

Our skill base:

Expertise ■ Diagnosis , solution and action plan to solve the failure

Reactivity ■ Flexible organisation, prompt reaction times

Skills ■ Experienced in mechanical, electrical, controls & integration software

PREVENTIVE INSPECTIONS & MAINTENANCEPreventive inspections and maintenance of the installation are essential for efficient running of any system. The aim is to reduce the probability of equipment failure and maintain high efficiency levels. To implement this we have the right people at Alvey Services.

We offer the following services:

Audit ■ Review of the installation ■ Clear view on the current state of the installation ■ Recommendations from our specialist ■ Maintenance action

Maintenance ■ Maintenance plan, tailored to your installation ■ One shot intervention package ■ Full maintenance package

These preventive maintenance options can be integrated into a service contract, together with the 24/7 hotline service.

SPARE PARTSAlvey Group offers a complete range of spare parts specifically for your equipment.

■ Only one partner to manage your installations spare parts ■ Access to all the technical documentation/history ■ Compilation of recommended spare parts list agreed with the customer ■ Extended network of suppliers ■ Manufactured parts for Alvey or other suppliers machinery

MODIFICATIONS, EXTENSIONS AND UPGRADESDue to strategic and economical decisions/opportunities or technical obsolescence, it may be necessary to adapt or upgrade your installation for new challenges. Modifications needed can be quite diverse. Our teams of engineers will carry out the professional installation of new or reconfigured machines into your existing lines. Including the integration of conveyor systems, electrical cabling, software interfaces, etc.

Examples of hardware modifications:

■ Optimisation of the installation ■ Extension of the existing installation ■ Replacing outdated technology with the latest version ■ Partial or complete upgrading of the installation

IMPROVEMENT & UPGRADE KITSWith the constant evolution of technology, techniques and tools, a continually updated, professional approach is required.

The task of our Continuous Improvement department is to get these new technologies together to offer you the best technical solution bringing your equipment to the highest quality, efficiency and productivity level. The areas of work are:

■ Safety upgrades ■ Quality control ■ Productivity ■ Software tools

INDUSTRIAL SOFTWAREAlvey offers you Maestro+, a package designed by our own engineers. This software provides an interface with the ERP or other management system run by our clients and the PLCs running their installation.

In addition to easier and more dynamic control, Maestro+ provides a user-friendly operator interface, better error messaging, production and maintenance reporting dashboard and other benefits. It’s a web based, multilingual and fully modular software.

OPERATOR TRAININGWe offer customers‘ staff training for the different levels of operation and day to day maintenance of your equipment. Together with the customer, our engineering team work out tailor made training programs and deliver these on site to secure a safe and professional handling of our customers’ equipment.

Only trained people guarantee the effective performance of your production line(s).

Alvey follow official programs to provide training certifications. Please find out more information from your local Alvey contact.

OUR VALUED CUSTOMERSWe have completed thousands of projects for renowned companies all across Europe and beyond:

■ Agristo ■ Atlas Copco ■ A-ware ■ Bent Shoes ■ Bio c´Bon ■ Château Blanc ■ Clarebout ■ Clarins ■ Coca Cola ■ Dairy Crest ■ Daikin ■ Danone ■ Darty ■ Décathlon ■ Domalait ■ Doyen Auto ■ Durand Production ■ FrieslandCampina ■ Fromagerie Bel ■ Geodis ■ Glanbia Cheese

■ Greenyard Foods ■ Guillin Emballages ■ Guinness ■ Häagen-Dazs ■ Heineken ■ Jacobs Douwe Egberts ■ Knauf ■ Konica Minolta ■ Kraft Foods ■ Lamb Weston Meijer ■ LDC ■ Leclerc Drive ■ Maison du Café – JDE ■ Maîtres Laitiers du Cotentin ■ MaxiCoffee ■ MC Syncro ■ McBride ■ MilkLink ■ Morrisons ■ Müller ■ Nestlé

■ Panasonic ■ Panzani ■ Pasfrost ■ Paul Boyé ■ PepsiCo ■ PGB ■ Philip Morris ■ Pingiun CGS ■ Primex ■ Procter & Gamble ■ Roger & Roger ■ Sagem ■ Saint Michel ■ Savencia – Fromagerie

Perrault ■ SCA Hygiene paper ■ SEW-USOCOME ■ Sterenn – Fournial ■ The Ice company ■ Vandemoortele | Panavi ■ Volvo

Thank you for your interest in Alvey. We have a dedicated team of professionals to help and provide support for the ongoing efficient operation of your equipment. Would you like us to implement your improvement projects or new products integration? For more than 50 years, Alvey Group has developed a unique in-house knowledge of upgrading, reconfiguring and maintaining integrated industrial solutions. Our wide product portfolio, knowledge of third party equipment and skilled project management ensure we improve your systems on time and within budget. Please contact us. We look forward to supplying the best possible solution suited to your needs.

WHY CHOOSE ALVEY ■ Safety and wellbeing of our customers, employees and subcontractors are our prime concern ■ More than 50 years of experience ■ Knowledge of your industry ■ Lowest total cost of ownership ■ Turnkey solutions ■ Strategic location of production and service sites ■ We keep our promises

CERTIFICATES

The entire Alvey team

SALES & SERVICEENGINEERING & PRODUCTION

SECTORSAlvey is active in a wide variety of industrial sectors where automated production is utilised:

■ Home detergents ■ Cosmetics ■ Lube oil industry ■ Hospital laundry services ■ Logistics & warehousing ■ Retail distribution, e-business ■ Plastic containers ■ Automotive ■ General manufacturing ■ Pet food industry ■ And many others...

■ Frozen vegetables & potatoes ■ Potato snacks ■ Dairy products ■ Baby & medical food ■ Ice cream ■ Drinks ■ Beer ■ Coffee ■ Bakery & flour products ■ Poultry ■ Hygienic paper

CONTACTSAlvey Group companies

Alvey nv Deerlijk BelgiumT +32 (0) 55 33 57 57

Alvey Systems & Services LtdWest Midlands United KingdomT +44 (0)1384 210278Glasgow United KingdomT +44 (0)1355 574859

Alvey Samovie sasPloemeur FranceT +33 (0) 2 97 88 22 60Marseille FranceT +33 (0) 4 42 60 68 20

Alvey Manex a.s.Podivín Czech RepublicT +420 519 430 272

AgenciesFor a detailed list of all agencies, visit our website.

info@alvey.eu

www.alvey.eu

Brno

Gent

Glasgow

Birmingham

Lorient

Marseille