To Make Reservations:

Guests - $25

MMHLAMMHLAMetropolitan Memphis Hotel & Lodging Association

Phone: 901-752-9902Fax: 901-752-0743E-mail: MemphisHLA@earthlink.net

www.mmhla.com

www.mmhla.com for details

Nov, . 28, 2012Memphis Marriott East, 5795 Poplar at I-240

Industry Holiday Party! December 11 Memphis Marriott East, 5795 Poplar Ave.

October 2012

MMHLA OFFICERS & BOARDMMHLA Offices:7730 Goshawk CoveCordova, TN 38016901-752-9902901-752-0743 (fax)MemphisHLA@earthlink.netwww.mmhla.comPeggy Callahan, Executive DirectorMMHLA Officers:Wayne Tabor........................ChairmanMary Calorio.........................PresidentTony Goebel.................Vice PresidentDoug Owings.......................TreasurerTricia Weatherford................SecretaryJohn Rucker............Sergeant-at-armsMMHLA Board of Directors:Doug BrowneShawn DankoAnne-Marie FamaletteMohamad HakimianKevin KaneBill SpencerPierre LandaicheCraig Marshall

Eve MooreChuck PinkowskiDr. Radesh

PalakurthiRick Zurburg

MMH&LA - the source for information and education, and the advocacy voice forthe hotel and lodging industry in the metropolitan Memphis area.

Safety & Security

Registration, 11:30 a.m.Luncheon, 12:00 noon

Allied CaféMetropolitan Memphis Hotel & Lodging Association

Allied Product & Services Presentation ShowOctober 17 • Doubletree by Hilton Memphis • 5069 Sanderlin • 10 am-2 pm

NOMINATIONS FOR OFFICERS & BOARD

MEMBERSWell, it’s election time again, but this is one

election where it doesn’t matter whether you’re Democrat or Republican -- we’re talk-ing MMHLA elections here!MMHLA elections are Nov. 28, at the monthly

luncheon meeting at Memphis Marriott East. Nominations will be accepted til then. Contact Peggy Callahan at any of the numbers in the box on this page, or Wayne Tabor at wtabor@hisdowntownmemphis.com.The slate at present is:

Mary Calorio - PresidentTony Goebel - Vice PresidentDoug Owings - TreasurerTricia Weatherford - SecretaryJohn Rucker - Sergeant-at-ArmsMohamad Hakimian - board member 3 yearsBill Spencer - board member 3 years

Here it is —your chance to see how much is out there for you when you BUY ALLIEDS FIRST! Where? At newly expanded Allied Café, October 17 at the Doubletree by Hilton Memphis, 5069 Sanderlin (Behind Clark Tower), 10 am to 2 pm. Immediate perks include a delicious buffet lunch, and prizes —including iPads!—given away every 30 minutes.And what will you find? Demos, displays & presentations by a wide

variety of exhibitors offering a bunch of services & stuff that hospital-ity industry professionals want & need —maybe even recruit a few new MMHLA members there. Who knows? Contact Peggy Callahan at any of the numbers in the box on this page for tickets & information. Current exhibitors include:

American Hotel Register • Brown Exterminating • Blues City Tours • C&S Cleaning Supply • Comcast • Eagle Beverage • Ecolab • Environmental Landscape Services • Ferguson Enterprises • HawkEye Security • Hicks Convention Services • Hoodz of Memphis • HO-TELHelp • Hotel Restaurant Supply • Kharma Consulting • MLGW • Nolan’s Audio Visual • Open Road Technolo-gies • Orkin • Premier Transportation • Ridgeway Communications • Sam’s Club • Security One • Solar-Tech • Standard Textile • State Systems Inc. • Stop Alarms Inc. • Swank Audio Visual • Sysco Memphis • Towne Park • US Food Service.

Legal Update

page 2

Check-in time! Hemmy Patel, Holiday Inn Express, searches for her nametag. Hurry. Lunch’ll be soon!

Terri Fought, Classic Party Rentals & Jill Helene Kemp, Memphis Communi-cations Corp., welcome to the Memphis Marriott Thousand Oaks!

Bridgett Askew, FedEx Family House & Kathryn Dewey, Solar Tech: old friends are welcome here!

The old bowtie man himself, Premiere Transportation’s Ham Smythe, greets Burch Porter Johnson’s Lisa Krupicka as she checks in.

Smile! The camera’s watching! Memphis Marriott GM & luncheon host Bill Tokman with MMHLA Prez Mary Calorio.

It’s Bob Cox, Staybridge Suites; Becky Anderson, Com-fort Inn Downtown & MCVB’s Chris Roan.

It’s Ham Smythe again (I do like the purple bowtie) with Clarion Security’s Larry Heathcott. (Anyone notice he look a bit like Bruce Willis?)

Richard Zurburg offers a few words about Oct. 17’s Allied Cafe at the Doubletree East. You’ll be there, right?

Main speaker Jennifer Hagerman of Burch Porter & Johnson pauses a moment before updating us on the legal issues facing the hospitality industry.

Lisa Krupicka of Burch Porter & John-son again, surely imparting important legal information.

ISSUE!COMMON MISTAKES

IN NEW CONSTRUCTION

• Don’t trust your architect - should be someone in office whose specific job is ADA compliance• Don’t trust your contractor - they all say they know the ADA but really they do not• Put clause in contract that requires warranty that finished facility is ADA compliant

ISSUE!PARKING LOT(A few things that might get you in trouble before anyone gets in the door)• Spaces not 8 feet wide

• Access aisles not 5 feet wide• Spaces with no access aisle• Spaces on more than 2% slope• Spaces not on ac-cessible route

ISSUE!BATHROOMS

• Length & positioning of grab

bars• Location of toilet in relation

to wall• Location of flush valve

• Knee clearance under lavatory

• Fixed tub & shower seats

• Mirror more than 40” above

floor• Pull side clearance on door

• Location of faucet controls in

tub & shower• Dimensions of roll-in showers

New ADAAA regulations, rules for parking spaces & parking lot location, careless contractors that get you in big trouble, pool & bathroom regulations . . . . . . . Burch Porter & Johnson’s Jennifer Hagerman told it like it is at September 19’s

Legal Update

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with Heartland Payment Systems® – the Tennessee Hospitality Association's exclusively endorsed provider of card processing, check management and payroll services. For more information contact Julie Briones at 901.574.7555 and Julie.Briones@e-hps.com.

The Mid-South’s Largest Total

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For peace of mind, call us at (901)-257-2501. Also visit us @ www.memphiscommunications.net

From projection screens and sound systems to copiers and video confer-encing, we handle everything from small meetings to large events!

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page 3

How ‘bout Courtyard Marriott Collierville & Courtyard’s GM, Anne-Marie Famalette, collected a couple of big awards last month. Anne-Marie was named Outstanding Man-ager of the Year, 101-300 room, by the Tennessee Hospitality Association. Congratulations! But there’s more! The Collierville Town Beautiful Commission selected the property as Collierville Business of the Month.

World Series of Housekeeping!Here’s to the unsung heroes of hospitality — Housekeeping! Therefore, Monday, September 24, was set aside to salute the people who work grease the wheels of our industry. Gathered at the Memphis Cook Convention Center, these hardworking champions exhibited a delightfully different side of the many skills required to keep our industry running smoothly. Housekeeping . . . HERE’S TO YOU!

Doubletree by Hilton DowntownElvis Presley Heartbreak HotelFedEx Family HouseHilton MemphisHoliday Inn Wolfchase GalleriaMadison HotelMemphis Grizzlie House

Brad Colonna – Courtyard by Marriott ColliervilleRick ZurburgStudents from Southwest Tennessee Community CollegeGary Bellanti & Staff – Open Road Technologies

As the Memphis Marriott Downtown team knows, towel folding is a marriage of skill & teamwork.

Who says housekeeping isn’t fun? It’s all in the spirit you approach it with!

These guys aren’t doing anything. They must be judges.

The Elvis Presley Heartbreak Hotel team shows off one of their individual event trophies.

Congratulations to all our competitors: GOOD GAME! say the EP Heartbreakers!

Memphis Marriott downtownPeabody HotelResidence Inn DowntownResidence Inn EastWestin Memphis Beale Street

T H E T E A M S THE WINNERS!Elvis Presley Heartbreak HotelMadison HotelHoliday Inn & Suites Wolfchase

Elvis Presley Heartbreak HotelMadison HotelHoliday Inn & Suites Wolfchase

THE WINNERS! THANK YOU! THANK YOU! THANK YOU!

That!

Car & Driver Services Available 24/7 Professional Chauffeurs Lincoln Town Cars

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Elvis Presley’s Heartbreak Hotel cleans up at House-keeping World Series; Allied Café puts new, improved

face on an old event; & it’s MMHLA election time!

Elvis Presley’s Heartbreak Hotel cleans up at House-keeping World Series; Allied Café puts new, improved

face on an old event; & it’s MMHLA election time!

page 4

We just completed the World Series of Housekeeping, and thirteen teams joined the competition this year. A great taco bar complete with ice cream was available for all attendees. This year’s competition was revamped with one event eliminated, and a few new events added. I thought Memphis Trivia was a nice addition, and I know the committee is already considering some sug-gestions for next year. Personally, I’d like to see an event for Executive Housekeepers. Wouldn’t it be great to hear everyone cheer-ing for their Executive Housekeeper????

I would like to thank each property that sponsored a team this year, and to encour-age each hotel property to participate in next year’s competition. (We have 60+ hotels in our association so a goal of 18 teams is re-alistic!!) This was the first year for our newly formed World Series of Housekeeping Com-mittee. The goal was to look at what we’re currently doing, how we can improve, and ways to get more properties involved. If you would like to serve on the committee for next year’s event, please email Peggy Callahan at memphishla@earthlink.net. Congratula-tions to this year’s first place winners—Elvis Presley’s Heartbreak Hotel!!!! My Heart-breaker’s—I am so proud them!!

Da-dah—sound the trumpets—a new

Mary CalorioPresident, MMHLA

K E Y T V !

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page 5

concept for this month’s October 17 membership meeting. (Maybe I should said a previous event adapted to a new, improved format.) Announcing . . . Allied Café! There’ll be information on the latest trends, products, technology, and services, plus door prizes, food, and a chance to treat your entire team to an Association event! It starts at 10 am and will be open until 2pm. So if you have scheduling conflicts, this will let you assign your staff different times to attend so everyone isn’t out of the property at the same time. Our host for Allied Café is the Doubletree East, 5069 Sanderlin.

Tickets are complimentary so please email Peggy your attendees so she can work her magic and get them to you, or have them at will call.

It’s that time of year again, election time. Just what you wanted to hear—more election info. Wayne Tabor (Chairman of the Board) and the nominating com-mittee are working hard on the slate of board officers for 2013 and will have their recommendations available

at the Allied Café. So if you’re interested in serving on the board, there are only a few more days to get on this year’s slate. We’ll have the recommended nominations available at the Allied Café. Those interested, please contact Wayne at wtabor@hisdowntownmemphis.com as soon as possible. If your interest is serving on a committee, please contact Peggy Callahan at mem-phishla@earthlink.net. We have several committees and new faces and ideas are always appreciated and welcomed.

In closing, I would like to say I ap-preciate each member’s membership and support. I think that we have a very solid and successful association, and it is because of each of you. Thankya, thankya, thankya very much.

Till next month, same time, same place …

ServSafe Certification Classes Offered Nov. 16Once again MMHLA member Richard Zurburg is offering a ServSafe certification class to all who are interested. The Nov. 16 class will be at the Holiday Inn University of Memphis, 3700 Central. For information & registration contact Rick Zurburg, 901-861-2535.

MMHLA7730 Goshawk CoveCordova, TN 38016

2011-2012 CALENDAROct. 12-14 -- Pink Palace Crafts Fair; Audubon Park, 901-320-6408, www.memphismuseums.org. Oct. 17 -- Allied Cafe; Doubletree East, 5069 Sanderlin, 10 a.m.-2 p.m. Oct. 19-28 -- LeBonheur Zoo Boo; Memphis Zoo, 2000 Prentiss Place, Overton Park, 901-333-6500, www.memphiszoo.com.Oct. 20 -- UofM vs. UCF; 7 p.m., Liberty Bowl Memorial Stadium, 901-678-2331.Oct. 26-28 -- RiverArtsFest; S. Main Arts District, downtown, www.riverartsmemphis.org.

Oct. 27 -- Race for the Cure; 8 a.m., Shops of Saddle Creek, Germantown, TN, www.komenmemphis.comNov. 16 -- ServSafe Certification Class; Holiday Inn University of Memphis, 3700 Central, 901-861-2535.

Dates & locations subject to change. *Indicates change from normal 3rd Wed. of month

Nov. 28 -- Safety & Secu-rity; MMHLA Luncheon, Memphis Mar-riott East, 5795 Poplar & I-240.Dec. 11 -- In-dustry Holiday Party; Mem-phis Marriott East, 5795 Poplar & I-240; 4-8 p.m.