ServiceNow Event 15.11.2012 / Changing the face of IT

Changing the Face of IT

© 2012 ServiceNow All Rights Reserved

Agenda •  Begrüssung Urs Zünd

Geschä1sführer Porsche Zentrum

•  Changing the Face of IT René Häberlin

Country Manager ServiceNow

•  Service Management im täglichen Einsatz Andreas Wüthrich Head of Group InformaMon Services Franke AG

•  Kaizen für die IT Helmut Steigele CEO Cascade IT

•  Kaffepause

•  Enterprise Service AutomaMon @CERN Reinoud Martens Service Manager CERN

•  Beispiele aus Kundenprojekten Jean-‐Claude Som Sales Director Aspediens

•  Apéro und BesichMgung Porsche Zentrum

© 2012 ServiceNow All Rights Reserved 2

Changing the Face of IT


René Häberlin Country Manager ServiceNow Switzerland

Who is ServiceNow?

We are a leading provider of cloud-‐based services to automate enterprise IT opera8ons…

…and customers are increasingly deploying us into the broader enterprise

4 © 2012 ServiceNow All Rights Reserved

ServiceNow momentum

•  NYSE: NOW

•  960+ employees

•  Revenue $207M (10/11 – 9/12)

•  1,340+ enterprise customers

•  Worldwide HQ in San Diego, CA with major sites in Silicon Valley, Seakle, Amsterdam and Sydney

•  Global datacenter operaMons in North America, Europe and Asia-‐Pacific


Leader in cloud-‐based enterprise Service AutomaMon

2006 2007 2008 2009 2010 2011 ServiceNow Annual Revenue

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Enterprise service automa>on

GlobalizaMon & standardizaMon of service management

Custom applicaMons for line of business and IT

Service catalog for IT storefront

Enterprise shared services for business storefront

IT process automaMon Business process automaMon


Consolida>on enables single system of record Consolidate, globalize and standardize

remove redundancy remove fragmenta>on increase transparency


Put knowledge in the hands of the business

Chat

Search

Catalog

Knowledge

Collabora>on

Request

Familiarity

Self-‐service creates an IT & Business storefront


Automa>on eliminates manual processes Management is only for the things you can’t automate

remove manual, error-‐prone processes decrease cost, improve service

Customers use ServiceNow automa>on for:

•  RebooMng servers and restarMng services •  VM provisioning & lifecycle management •  On-‐boarding and off-‐boarding employees •  Product requests and installaMons •  ConMnuous integraMon and code releases •  So1ware environment migraMons •  Automated outage remediaMon


Extending business and IT service delivery

10 10 © 2012 ServiceNow All Rights Reserved

ServiceNow func>onality

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ServiceNow Service Automa>on PlaLorm One architecture • One technology • One interface • One system of record

Service PorLolio IT Cost Project & PorLolio Governance

Management Applica>ons

Incident Problem Change Service Catalog

Chat Knowledge Live Feed Release & SDLC Opera>onal Applica>ons

Asset & Contract Runbook Automa>on CMDB Discovery

Infrastructure Applica>ons


You’re in great company

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Financial Services IT Services Healthcare Consumer Technology


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Abraxas Actelion PharmaceuMcals AgenMl AMAG Automobil-‐ und Motoren AG Amcor Group CERN City of Geneva ConnecMs Credit Suisse Falcon Private Bank Ferring Firmenich Franke GE Money Bank HilM CorporaMon Hopitaux Universitaires Genevoise IATA InsMtut Central des Hopitaux Valaisans

Interoute Managed Services IOGI JT InternaMonal Kuoni Leica Geosystems Marlox Mediterranean Shipping Company Mekler-‐Toledo Odyssey Financial Technologies Philip Morris InternaMonal Richemont Group SFS Services Steria Swisscanto Asset Management Swisscom TAG Heuer Metrology/Tesa UBS

Customer Landscape in Switzerland

Why ServiceNow


Consolidate to a single system of record

Provide a consumer-‐like self service experience

Maximize automa>on

Extend value with forms-‐based workflow

Thank you


ServiceNow Event 15.11.2012 / Changing the face of IT

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Transcript of ServiceNow Event 15.11.2012 / Changing the face of IT