Service User Group February 19, 2013. Dealer Distribution Systems 2 Welcome! Thank you for your...

Service User GroupFebruary 19, 2013

Dealer Distribution Systems

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Welcome!

Thank you for your interest and your time!!

We’re excited that you joined us!


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So what’s this meeting all about?

Our opportunity to reach the key users• Our communication is often with IT manager –

we would like to connect with the key users.

• We have found that often key users do not know what Accenture is working on that may affect their area of DBS.

• Create stronger relationships.


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“Marketing”• We hope that when you have a need, you will

think of us. We want to bring more value to you and your dealership.

• It’s great when you call us and we find the answer to your issue. But if we do not hear from you for 3 weeks, we want to find ways to bring you more value during that time.


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Knowledge Sharing• Recent fixes / changes

• Upcoming fixes / changes / enhancements

• How to . . . .

• How do other dealers do this?

• What are projects other dealers working on?


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Customer Care Initiative


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Customer Care Initiative


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Recent Changes

• MNTWOMAIN / MNTWOQUO

• Create work order from DSPSCMAC

• Create work order from CRTWO

• Option 23 to go to MNTWPWWO to invoice immediate for a warranty work order

• Sell Rate Audit Trail

• Search by PO in DSPWOINVC

• Machine ID print on work order


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Current Projects

• MNTWOMAIN / MNTWOQUO

• Copy quote

• Ability to bring multiple work orders from DSPCIWIP into WOMAIN

• Customer Class ‘expansion’

• Proforma to PartStore


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Projects under consideration

We value your input for determining what projects we may be able to undertake. DBS is not dead. We want to keep it viable and valuable.

That said, there is no plan for a wholesale rewrite of DBS. But we do want to make changes that will bring the most value.

The dots represent points of DBS that meet the business need. Many are in the bullseye (fully

meeting your business needs). Some are not. We may not be able to move all of them into the bullseye, but can we identify the most valuable ones and move

them closer to the bullseye?


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• Service Advisor Retirement• April 2014 IBM will no longer support Windows

XP

• We are committed to ensuring Service Advisor functionality will be fully built into WOMAIN / WOQUOT functionality

• Move WOMAIN / WOQUOT into 2.3.4


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• Track number of services in PM / CT• In addition to time and/or usage tracking

• Split work order 3 ways


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Reporting

• What is so common that would be valuable for us to create and provide certain reporting functionality? What are your top business-driving reports? Regardless of the tool you use.


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Open Discussion

Anything you would like to discuss during our time today.


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Next Meeting

How often would you like to see

us have this meeting?


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Thank you for participating!!

For questions / comments / suggestions:

[email protected]

Service User Group February 19, 2013. Dealer Distribution Systems 2 Welcome! Thank you for your...

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