Service Starts With a Smile Seminars Helping America Serve Better™
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Transcript of Service Starts With a Smile Seminars Helping America Serve Better™
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Service Starts With a Smile Seminars
Helping America Serve Better™
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Team Building for Five-Star Service.
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Authentic Leadership Turning a Duty Into a Desire…
Excellent Leadership
Through Excellent People Skills”
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Question:Define Leadership.
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Question:What Makes a Great Leader?
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A person who is followed more out of desire rather than duty.
An Authentic Leader:
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Authentic Leadership
"Everything rises and falls on leadership."
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Authentic Leadership
“Real Leadership has less to do with position than it has
to do with disposition."
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Authentic Leadership
“If you want to test a man's character, give him power.“
- Abraham Lincoln
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Authentic Leadership
"True leadership must be for the benefit of the followers, not the
enrichment of the leader."
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Authentic Leadership“Real leadership is not found in position; it is found in the desire
of others wanting to follow.”
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Authentic Leadership
"The function of leadership is to produce more leaders,not more followers.”
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Authentic Leadership
"The best leaders bring out the best in those they have
stewardship over."
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Authentic Leadership
“Great Leadership is unlocking people's potential
to become better."
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Authentic Leadership
The Motto of a successful CEO:
"People first, strategy second."
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Authentic Leadership
"You don’t have to be brilliant to be a good leader. But you do have to understand other people - how they feel, what makes them tick,
and the best way to influence them."
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Authentic Leadership
"Mediocre leaders tell. Good leaders explain.
Superior leaders demonstrate. Great leaders inspire."
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Authentic Leadership
"If a leader demonstrates competency, genuine concern for others, and admirable character,
people will say, "I like what that person is doing.
I’m going to follow him."
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Question:What qualities do
authentic leaders have that create superior
service teams?
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The Qualities of Authentic Leadership…
Has a heart to serve
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The Qualities of Authentic Leadership…
Seeks advice from others
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The Qualities of Authentic Leadership…
Brings out the best in others
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The Qualities of Authentic Leadership…
Brings people together
“Coming together is a beginning. Keeping together is progress. Working
together is success” – Henry Ford
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The Qualities of Authentic Leadership…
Has a strong sense of fairness
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The Qualities of Authentic Leadership…
Does not seek the credit
"Soldiers usually win the battles and generals get the credit for them." -
Napoleon Bonaparte
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The Qualities of Authentic Leadership…
"It is amazing how much
you can accomplish when it doesn't matter who gets the credit. "
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The Qualities of Authentic Leadership…
Has the ability to be flexible
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The Qualities of Authentic Leadership…
Can be trusted
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The Qualities of Authentic Leadership…
Always macro-manages
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The Qualities of Authentic Leadership…
Consistently encourages
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The Qualities of Authentic Leadership…
Can admit a mistake
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The Qualities of Authentic Leadership…
Gives the gift of empathy
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The Qualities of Authentic Leadership…
Corrects with gentleness
"You don't lead by hitting people over the head-that's assault, not leadership."-
General Dwight D. Eisenhower
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The Qualities of Authentic Leadership…
Holds to a promise
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The Qualities of Authentic Leadership…
Recognizes the gifts in others
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The Qualities of Authentic Leadership…
Shows appreciation
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The Qualities of Authentic Leadership…
Is easily approachable
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The Qualities of Authentic Leadership…
Has a great sense of humor
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The Qualities of Authentic Leadership…
Is a secure person
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The Qualities of Authentic Leadership…
Is not directed by an ego
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The Qualities of Authentic Leadership…
Lives a balanced life
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5 QuestionsYour Team is Asking About
You…
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Real LeadershipThe 5 Traits Found In a Genuine Leader
#1 A real leader arrives with a vision.Can our leader bring direction?
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Real LeadershipThe 5 Traits Found In a Genuine Leader
#2 A real leader establishes trust.Can our leader be trusted?
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Real LeadershipThe 5 Traits Found In a Genuine Leader
#3 A real leader is an encourager.Can our leader bring out our best?
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Real LeadershipThe 5 Traits Found In a Genuine Leader
#4 A real leader is respectful.What atmosphere will our leader bring?
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Real LeadershipThe 5 Traits Found In a Genuine Leader
#5 A real leader leads by servingCan our leader be humble?
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Becoming a better leader has everything to do with respecting those we are honored
to lead.
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By treating our team well and showing
respect we will bring out their best.
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So how do we create an outstanding5-Star customer service team?
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Take care of your team… and they will take care of
your guests.
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Authentic Leadership Turning a Duty Into a Desire…
Excellent Leadership
Through Excellent People Skills”