Service Performance Indicators and Targets 2012/13 to 2014/15LPI 101 - Deliberate Fires - KFRS...

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Appendix 1 to Item No: B4

Service Performance Indicators and Targets 2012/13 to 2014/15

April 2013

Kent Fire & Rescue Service

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STRATEGIC TARGETS – FOR APPROVAL ......................................................................................................... 11

LPI 100 – Total number of fires per 10,000 population ........................................................................................ 11

LPI 128 - The number of accidental fires per 10,000 population ......................................................................... 13

LPI 101 - The number of deliberate fires per 10,000 population ......................................................................... 14

LPI 105 - Total number of calls to accidental fires in dwellings per 10,000 dwellings ......................................... 16

LPI 134 – Fatalities and casualties in accidental fires per 100,000 population ................................................... 18

LPI 103 - The number of fires in non-domestic properties per 1,000 non-domestic properties ........................... 19

LPI 145 – Unwanted calls to AFAs attended........................................................................................................ 21

LPI 136 i – Number of Killed or Seriously Injured (KSI) from RTCs .................................................................... 23

LPI 136 ii – Number of Children Killed or Seriously Injured (KSI) from RTCs ..................................................... 23

LPI 143 i – Response Times – Life threatening incidents attended within 10 mins ............................................. 25

LPI 143 ii – Response Times – Life threatening incidents attended within 12 mins ............................................ 25

LPI 144 – Response Times – Non life threatening incidents attended within 15 mins ........................................ 25

LPI 406 – The number of shifts per employee lost due to sickness absence ...................................................... 27

LPI 500 - Incidence rate of RIDDOR reportable incidents per 100,000 workers ................................................. 27

LPI 703 - Percentage of CO2 reduction from operational activity ........................................................................ 28

OTHER INDICATORS - FOR INFORMATION ........................................................................................................ 29

TECHNICAL AND COMMUNITY SAFETY ......................................................................................................... 29

1. Service Delivery Indicators ............................................................................................................... 29

LPI 103 i - The number of accidental fires in non-domestic properties per 1,000 non-dom properties ...... 29

LPI 130- The number of accidental grassland fires per 10,000 population ................................................ 31

LPI 129 - The number of accidental rubbish fires per 10,000 population ................................................... 32

LPI 141 - The number of accidental vehicle fires per 10,000 population .................................................... 33

LPI 133 - Total number of calls to deliberate fires in dwellings per 10,000 dwellings ................................. 34

LPI 103 ii - The number of deliberate fires in non-domestic properties per 1,000 non-dom properties ..... 35

LPI 132- The number of deliberate grassland fires per 10,000 population ................................................. 36

LPI 131 - The number of deliberate rubbish fires per 10,000 population.................................................... 37

LPI 102 - The number of deliberate vehicle fires per 10,000 population .................................................... 38

LPI 135 – Precautionary checks and first aid arising from accidental fires per 100,000 population .......... 39

LPI 148 – Outcomes of accidental dwelling fires [new indicator] ................................................................ 39

LPI 107 - The % of fires in dwellings where a smoke alarm was fitted but did not activate ....................... 40

LPI 108 - The % of fires in dwellings where a smoke alarm was not fitted ................................................. 40

LPI 110 – The number of calls received to malicious false alarms per 1,000 population ........................... 40

LPI 110 i – The percentage of malicious false alarms attended ................................................................. 40

LPI 110 ii – The percentage of malicious false alarms not attended........................................................... 40

LPI 112 – Number of RTCs (excluding no action) per 10,000 population ................................................... 41

2. Technical Fire Safety Indicators ....................................................................................................... 42

LPI 300 – Percentage of Building Control consultations completed within 21 days ................................... 42

LPI 301 – Percentage of Approved Inspector consultations completed within 21 days ............................. 42

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LPI 302 – Percentage of Fire Safety risks dealt with within 24 hours ......................................................... 42

LPI 303 – Percentage of TFS inspections after a fire in non-dom properties completed within 72 hrs ...... 42

3. Community Safety Indicators ........................................................................................................... 43

LPI 200 – Number of HSVs completed ....................................................................................................... 43

LPI 209 – the % of HSVs completed in houses assessed as above or well above high risk ..................... 43

LPI 203 – Length of time taken to complete HSVs ..................................................................................... 43

LPI 211 – Time taken to successfully make contact and visit vulnerable persons after a referral is received

.................................................................................................................................................................... 43

LPI 208 – Time spent on CS activity ........................................................................................................... 44

LPI 210 – Number of Home Safety Packs sent to low risk households ...................................................... 44

OPERATIONS ..................................................................................................................................................... 45

4. Service Delivery Indicators ............................................................................................................... 45

LPI 115 - The % of incidents where the height vehicle attended within 30 minutes of being mobilised ..... 45

LPI 140 – Time lag between the first and second pump attending property fires ....................................... 45

LPI 120 – Turnout times .............................................................................................................................. 45

LPI 146 – Availability of appliances against the staff resourcing model...................................................... 46

LPI 117 – Number of incident reports completed within 48 hours .............................................................. 46

LPI 124 – Days taken to complete de-brief reports against number of Level 1, 2, 3 and 4 incidents......... 47

LPI 147 – Operational severity of building fires [new indicator] .................................................................. 47

5. Communication and Mobilising ........................................................................................................ 48

LPI 137 - Percentage of emergency calls answered within 20 seconds..................................................... 48

LPI 138 - Percentage of calls with a fire engine mobilised within 60 seconds ........................................... 48

LPI 138 i - Percentage of calls with a fire engine mobilised within 60 seconds – Life threatening incidents

.................................................................................................................................................................... 48

LPI 138 ii - Percentage of calls with a fire engine mobilised within 60 seconds – Non life threatening

incidents ...................................................................................................................................................... 48

LPI 139 - Percentage of calls with a fire engine mobilised within 90 seconds ........................................... 48

LPI 139 i - Percentage of calls with a fire engine mobilised within 90 seconds – Life threatening incidents

.................................................................................................................................................................... 48

LPI 139 ii - Percentage of calls with a fire engine mobilised within 90 seconds – Non life threatening

incidents ...................................................................................................................................................... 48

6. Engineering ......................................................................................................................................... 49

LPI 901 – Time appliances spend unavailable due to defects or servicing (hours) .................................... 49

LPI 902 – Number of accidents ................................................................................................................... 49

CORPORATE HEALTH ....................................................................................................................................... 50

7. Human Resources and Equality ....................................................................................................... 50

8. Communications and Media.............................................................................................................. 51

LPI 800 – Most frequently viewed content on the website .......................................................................... 51

LPI 801 - The number of visits to the website ............................................................................................. 51

LPI 802 – FOI Requests [new indicator] ..................................................................................................... 51

9. Environment ....................................................................................................................................... 52

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LPI 700 – Gas consumption ........................................................................................................................ 52

LPI 701 – Electricity consumption ............................................................................................................... 52

LPI 702 – Water consumption ..................................................................................................................... 52

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STRATEGIC TARGETS – FOR APPROVAL

LPI 100 – Total number of fires per 10,000 population

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain current target: 10% 3-year average reduction on the previous 3-year average (2009-12).

12/13 actual Three-year average target

2012-2015 Three-year average

projection 2012-2015

No. of incidents

3,956 5,398 3,527

Incidents per 10,000 pop

1

22.90 31.24 20.41

Oct 11–Sep 12 Data CIPFA Nearest Neighbour Model2 England Kent

3

Upper Quartile 26.63 25.98

26.69

Average 29.74 32.68

6,510

5,5505,974

3,956

5,398

6,011

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2009-10 2010-11 2011-12 2012-13 actual and 3-yearavg target (2012-15)

LPI 100 - Total fires - KFRS

Actual 3-year avg 3-year avg target

In 2012/13 the Authority attended 3,956 fires, which represents a reduction of 34% compared to the previous year.

Although all types of fires experienced a decrease, outdoor fires was the category that had the most significant impact on the overall reduction since it accounts for the highest proportion of fires the Authority attends every year. Kent and Medway were affected by exceptionally wet weather in 2012, in particular over the summer months, and this had a clear effect on reducing the number of outdoor fires that the Authority was called to.

1 Rates in this document are calculated using the Census 2011 population and dwelling figures published by the Office for National Statistics (Population: 1,727,800; dwellings: 711,800). Non-domestic property figures have been taken from the ONS 2010 mid-year estimates. 2 This model was developed by CIPFA to aid local authorities in comparative and benchmarking exercises. This model allows users to

generate family groups based upon a wide range of socio-economic indicators. The CIPFA Nearest Neighbours Model adopts a scientific approach to measuring the similarity between authorities, taking factors such as the social and physical characteristics of the authorities into account. The authorities included in our CIPFA group are: Hampshire, Essex, Lancashire, Derbyshire, Staffordshire, Hertfordshire, Suffolk, Devon & Somerset, West Sussex, Cheshire, Nottinghamshire, Humberside, Hereford & Worcester, Northamptonshire and Norfolk. 3 Kent’s relative position is 14/45 in England and 5/16 for the CIPFA group.

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Despite being an important element to consider, the weather is only one of a number of factors that have contributed to the decrease in fires seen in 2012/13. Undoubtedly, the continuous community safety work carried out by the Authority has helped to reduce the number of fires in homes and other properties to the lowest figures ever recorded.

The three-year average projection (2012-15) now stands at 3,527 fires or 20.4 fires per 10,000 population. This performance, if achieved, would be 35% better than the three-year average. The trend line depicted in the chart below (solid line) shows how the pace of improvement increased in 2012/13, and there is therefore no reason to believe that the target will not be met at the end of 2014/15.

Long term trend line

y = -1.7134x + 75343R² = 0.7809

0

1000

2000

3000

4000

5000

6000

7000

8000

Dec-08 Jul-09 Jan-10 Aug-10 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13

All Fires

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LPI 128 - The number of accidental fires per 10,000 population

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain current target: 12% 3-year average reduction on the previous 3-year average (2009-12).




No. of incidents

2,173 2,804 2,004


12.58 16.23 11.60

Oct 11–Sep 12 Data CIPFA Nearest Neighbour Model England Kent4


14.06

Average 16.40 17.17

3,437

3,025 3,062

2,173

2,804

3,175

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000


LPI 128 - Accidental Fires - KFRS


After the small increase seen in 2011/12 the Authority attended 2,173 accidental fires in 2012/13, which is 29% fewer than the year before. This is the lowest number of accidental fires ever experienced in Kent and Medway.

The majority of the accidental fires attended were house fires (38%), as opposed to outdoor fires (28%) which was the prevalent category attended the previous year. Reductions were also seen in the number of vehicle fires and non-residential property fires.

The average projection for the three-year period of 2012-15 currently stands at 2,004 accidental fires or 11.6 fires per 10,000 population. This projection is 29% better than the three-year average target which means the Authority is in a good position to achieve the target at the end of 2014-15.

4 Kent’s relative position is 7/45 in England and 5/16 for the CIPFA group.

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LPI 101 - The number of deliberate fires per 10,000 population

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain the target agreed last year: 9% 3-year average reduction on the previous 3-year average (2009-12).




No. of incidents

1,783 2,595 1,529


10.32 15.02 8.85



12.63

Average 13.34 15.52

3,073

2,525

2,912

1,783

2,595

2,837

0

500

1,000

1,500

2,000

2,500

3,000

3,500


LPI 101 - Deliberate Fires - KFRS


The Authority has been very successful at reducing the number of deliberate fires over the past nine years. Although figures increased to 2,912 fires in 2011/12, this still represented a 70% drop in numbers compared with the peak of activity recorded in 2003/04.

The falling trend continued in 2012/13 when the Authority attended the lowest number of deliberate fires (1,783) since records began. Outdoor fires accounted for the biggest numerical reduction (from 2,125 in 2011/12 down to 1,174 in 2012/13), undoubtedly linked to the wet weather conditions that affected the area for much of 2012.

The current projection for the three-year period up to 2014/15 is very encouraging, at 8.9 deliberate fires per 10,000 population. If achieved, this projection would be 41% better than the three-year average target.

The chart below shows how the number of attendances to deliberate fires oscillate around the long term trend line (solid line), and in some cases the fluctuations can be quite significant. However, the trend line clearly shows that the decline is likely to continue in the near future. Therefore, indications are that the target is likely to be achieved at the end of March 2015.


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y = -1.0624x + 45931R² = 0.7888

0

500

1000

1500

2000

2500

3000

3500

4000


All Deliberate Fires

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LPI 105 - Total number of calls to accidental fires in dwellings per 10,000 dwellings

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 3 – Providing high quality and value for money services

Maintain current target: 11% 3-year average reduction on the previous 3-year average (2009-12). The Authority has attended this year the lowest number of ADFs ever. Although it seems improbable that the trend will reverse, it is likely that it will flatten at some point in the near future. The Authority has been the best performer nationally in this area for a number of years and performance in 2012/13 is likely to improve our relative position even further. A 3-year average target of 636 ADFs is still ambitious and, if achieved, would represent a historic low number.




No. Of incidents

561 636 523

Incidents per 10,000 dwellings

7.88 8.94 7.35



8.61

Average 11.87 12.23

771

677 690

561

636

713

0

100

200

300

400

500

600

700

800

900

2009-10 2010-11 2011-12 2012-13 actual and 3-year avgtarget (2012-15)

LPI 105 - Accidental Dwelling Fires - KFRS


In 2012/13, accidental house fires accounted for the highest proportion of accidental fires (38%) compared with previous years when outdoor fires were more prevalent.

Historically, the Authority has performed very well in this area and has been among the top performers nationally for more than ten consecutive years. In 2012/13 the number of accidental fires in dwellings dropped even further to 561, the lowest number ever recorded. This represented a 19% decline on the number of fires attended in 2011/12.

The long term trend, as shown in the chart below, indicates that the decline in activity is likely to continue in the coming years and therefore it is very probable that the three-year target will be met. If

6 The Authority is the 4th top performer in this area. Cleveland, Warwickshire and Cambridgeshire are the top 3.

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achieved, the current 3-year average projection of 7.4 ADFs per 10,000 dwellings would be 18% better than the target.


y = -0.1341x + 6144R² = 0.8357

0

100

200

300

400

500

600

700

800

900


Accidental Dwelling Fires

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LPI 134 – Fatalities and casualties in accidental fires per 100,000 population

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain the target agreed last year: 12% 5-year average reduction on 2011/12 performance. This target supports the Authority’s aspiration to have zero fire deaths and fewer fire casualties by 2020.

12/13 actual Five-year average target

2012-2017

No. Fatalities/Casualties

98 110

Cas/Fat per 100,000 pop

5.67 6.35

Comparative data includes fatalities and non-fatal casualties in deliberate fires



7.99

Average 6.90 6.98

79 79

123

98

110

0

20

40

60

80

100

120

140


LPI 134 - Fatalities and casualties in accidental fires - KFRS

Actual 5-year avg target

In 2012/13, there were 3 fatalities and 95 casualties resulting from accidental fires. Two of the fatalities and 68 of the casualties occurred in dwellings.

The Authority continues to deliver targeted community safety activity aimed at reducing the risk of people dying or getting injured in fires and in particular in house fires. Performance in 2012/13 was better than the previous year when 5 people died and 118 suffered injuries as a result of accidental fires. This shows that the safety messages may be having a positive impact in raising awareness and mitigating the risk.

In 2012/13 there were also 2 people who died and 17 who suffered injuries as a result of deliberate fires.


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LPI 103 - The number of fires in non-domestic properties8 per 1,000 non-domestic properties

This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 8 – Working with businesses to support the local economy Maintain the 3-year average target agreed last year for 2012-15: 11% 3-year average reduction on previous 3-year average (2009-12). Although the decline given by the trend line is more optimistic, factors such as the economic recession are likely to impact negatively on this indicator. Current figures are also relatively small and the downward trend is expected to flatten at some point in the near future.




No. of incidents

267 342 242

Incidents per 1,000 non-dom

5.11 6.55 4.64

423

365 363

267

342

384

0

50

100

150

200

250

300

350

400

450


LPI 103 - Non-domestic fires - KFRS


The Authority attended 267 fires in non-domestic properties in 2012/13, a 26% improvement when compared with the previous year. The three-year average projection currently stands at 4.6 fires per 1,000 non-domestic properties, which is 29% better than the target. The long-term trend, as shown in the chart below, indicates that the decrease in activity is likely to continue in the future.

8 Non-domestic premises include residential properties other than dwellings (hotels, B&B or residential homes) as well as non-residential

properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration.

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y = -0.0956x + 4251.3R² = 0.8066

0

50

100

150

200

250

300

350

400

450

500


Fires in non-domestic premises

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LPI 145 – Unwanted calls to AFAs attended9

This indicator supports Objective 3 – Providing high quality and value for money services and Objective 8 – Working with businesses to support the local economy The first stage of the Automatic Fire Alarm (AFA) policy included in last year’s IRMP came into force in April 2012. As a result, all calls have been challenged and most calls to AFAs from non-domestic properties received between the hours of 6am and 6pm have not had an emergency response. This indicator was introduced last year to monitor the effects of the AFA policy. As expected, the number of unwanted calls to AFAs attended in non-domestic properties has decreased significantly since April 2012. From April 2013 the AFA policy will apply during the night as well.

12/13 target 12/13 actual 13/14 target 14/15 target

Calls to AFAs attended

3,664 3,019 2,748 2,061

5,358 5,2244,885

3,019

3,664

2,748

2,061

0

1,000

2,000

3,000

4,000

5,000

6,000

2009-10 2010-11 2011-12 2012-13 2013-14 2014-15

LPI 145- Unwanted calls to AFAs attended - KFRS

Actual Target

In 2012/13 the Authority attended 3,019 unwanted calls to AFAs. The table below shows the distribution of those calls throughout the day. Total unwanted calls to AFAs attended 2012-13

Day (6am-6pm)

Night (6pm-6am)

Total

Domestic 1,030 (82%) 745 (42%) 1,775

Non-domestic 192 (15%) 987 (56%) 1,179

Other 36 (3%) 29 (2%) 65

Total 1,258 1,761 3,019

9 This includes all calls attended by the Authority that are identified by Control operators as automatic fire alarms at the time

the call comes in and that turned out to be false alarms.

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This indicator also monitors the number of calls to AFAs that have not received an emergency response. In 2012/13 there were 2,010 of these calls, which is a significant increase when compared with the previous year (406). Finally, the indicator also looks at whether the number of fire calls that turned out to be AFAs has remained within normal figures after the introduction of the policy. This is because a number of callers may decide to incorrectly confirm the existence of a fire knowing that this is the only way an emergency response will be provided. The table below shows that this has not been the case; in fact the number of fire calls that turned out to be AFAs experienced an 18% reduction in 2012/13.

Overview Day

(6am-6pm) Night

(6pm-6am) Total

Calls to AFAs not attended 1,886 124 2,010

Calls to fires attended that turned out to be:

AFAs false alarms 345 248 593

Malicious false alarms

38 49 87

Good Intent false alarms

1,277 1,206 2,483

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LPI 136 i – Number of Killed or Seriously Injured (KSI) from Road Traffic Collisions (RTCs) LPI 136 ii – Number of Children Killed or Seriously Injured (KSI) from RTCs

This indicator supports Objective 2 – Reducing road accidents, deaths and injuries In December 2010, the Kent and Medway Road Casualty Reduction Group agreed new performance targets:

By 2020, to achieve a 33% reduction in the number of people Killed or Seriously Injured in road crashes, compared with the 2004 to 2008 average;

By 2020, to achieve a 40% reduction in the number of children Killed or Seriously Injured in road crashes, compared with the 2004 to 2008 average.

In order to achieve the 2020 targets, the Authority should aim to achieve an even reduction each year.

LPI 136 i Provisional 2012 2020 target

Kent KSIs 525 N/A

Medway KSIs 51 N/A

Kent & Medway 576

552 (33% reduction in the number of KSIs compared with the 2004 to

2008 avg)

702

604583 576

552

0

100

200

300

400

500

600

700

800

2009 2010 2011 2012 Provisional 2020

LPI 136 i - KSIs

Actual Target

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LPI 136 ii Provisional 2012 2020 target

Kent KSIs 44 N/A

Medway KSIs 7 N/A

Kent & Medway 51 46

(40% reduction in the number of children KSIs compared with the 2004 to 2008 avg)

65

71

50 51

46

0

10

20

30

40

50

60

70

80

2009 2010 2011 2012 Provisional 2020

LPI 136 ii - Children KSIs

Actual Target

Performance against these two targets is calculated using all incidents reported by the Police and not only those attended by the Authority.

Provisional figures for the whole of 2012 indicate that 51 people died and 474 suffered serious injuries in RTCs in Kent, whilst in Medway the figures for the same period were 2 and 49 respectively. Also in 2012, one child died in Kent and 43 children suffered serious injuries. In Medway seven children also suffered serious injuries. No child fatalities were recorded in Medway in 2012.

In 2012 performance against LPI 136 i was better than the previous year with 7 fewer KSIs. However, performance against LPI 136 ii was slightly worse with 1 more child KSI.

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LPI 143 i – Response Times – Life-threatening incidents attended within 10 mins

LPI 143 ii – Response Times – Life-threatening incidents attended within 12 mins LPI 144 – Response Times – Non-life threatening incidents attended within 15 mins

This indicator supports Objective 3 - Providing high quality and value for money services and Objective 2 – Reducing road accidents, deaths and injuries New performance indicators were introduced in April 2012 as a result of the IRMP. Response times to emergency incidents are monitored against two categories of incidents:

- Life-threatening: all fires in dwellings, non-residential properties and other residential properties (excluding chimney fires). Road traffic collisions (excluding no action).

- Non-life threatening: any incident not falling into the life threatening category (including false alarms) excluding animal rescues and co-responder incidents.

Attendance times to emergency incidents are calculated from the time when the first resource is mobilised to the time when the first resource books in attendance at the incident. Incidents only attended by officers are excluded from both categories being measured.

Targets were agreed last year to maintain performance for response to fires within 10 minutes and gradually improve attendance times to road traffic collisions (RTCs) to the same level as fires, which was at 85%. This supported the statement made in the IRMP that we wanted to respond to RTCs as quickly as fires.

Similar logic was applied to attendance to life-threatening incidents within 12 minutes. Targets were set to improve the attendance times for RTCs from a baseline of 83% performance up to 92% to match fires. The targets were set to improve performance over a five year period through changes in service delivery as part of projects such as Review of Operational Capability and Variable Crewing.

Overall, during 2012/13, 77.4% of life-threatening incidents were reached within 10 minutes, which is lower than the target that was agreed (80%). However, the percentages for RTCs and fires, when looked at individually, were very similar to the previous year. The Authority has also continued to perform better than target when attending fires in 2012/13 (83% within 10 minutes and 92% within 12).

However, in 2012/13 there were fewer fires than normal, which meant that RTCs accounted for a higher proportion of the total number of incidents. In 2012/13 RTCs accounted for 42% of the life-threatening incidents compared with around 34% in previous years. The slower response times to RTCs have therefore had a higher impact on the overall performance figure. During the year, 69% of RTCs were attended within 10 minutes and 82% within 12 minutes, which accounts for the overall performance (fires + RTCs combined) being worse than target.

Therefore, it is recommended that the targets agreed last year are shifted by one year to allow more time for projects such as the review of operational capability and recruitment to improve response times to RTCs. The table below shows the proposed indicators and the targets agreed by Members last year are provided in brackets.

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11/12 actual

12/13 target

12/13 actual

13/14 target

(Agreed last year)

14/15 target

(Agreed last

year)

15/16 target

(Agreed last

year)

16/17 target

(Agreed last

year)

17/18 target

LPI 143i - Life threatening incidents reached within 10 minutes

Total 79.5%

80%

Total 77.4%

80% (81%)

81% (83%)

83% (84%)

84% (85%)

85% Fires 85.1% Fires 83.3%

RTCs 68.8% RTCs 69.1%

LPI 143ii - Life threatening incidents reached within 12 minutes

Total 89.0%

89%

Total 87.5%

89% (90%)

90% (91%)

91% (92%)

92% (92%)

92% Fires 82.2% Fires 91.6%

RTCs 82.7% RTCs 81.8%

LPI 144 - Non life threatening incidents reached within 15 minutes

95.9% 90% 95.8% 90% 90% 90% 90% 90%

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LPI 406 – The number of shifts per employee lost due to sickness absence This indicator supports Objective 3 - Providing high quality and value for money services Maintain 2012/13 performance for Service Support and 2011/12 performance for operational personnel.

11/12 actual

12/13 target

12/13 actual

13/14 target

Operational 4,483 (5.23)

5.20 5,559 (6.67)

5.23

Service Support

1,868 (8.48)

7.80 1,583 (7.15)

7.15

Total 6,350 (5.89)

5.70 7,142 (6.78)

N/A

Across the Authority, on average, 6.78 shifts per staff member were lost due to sickness, which is worse than the target of 5.70 shifts. Sickness absence amongst business support staff improved compared to the previous year and overall accounted for 22% of all the shifts lost in 2012/13. On the other hand, operational sickness worsened in 2012/13 when 6.67 shifts were lost per person compared to only 5.23 the previous year. Sickness is monitored throughout the year by the Human Resources and Equalities Committee.

LPI 500 - Incidence rate of RIDDOR reportable incidents per 100,000 workers

11/12 target 12/13 target 12/13 actual

13/14 target

Incidents

3-year average of 20 incidents per annum

(2011/12 – 2013/14) 12

3-year average of 20 incidents per annum (2011/12 – 2013/14)

In 2012/13 there were 12 incidents reportable to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR). This equated to an incident rate of 733 per 100,000 employees.

The Authority measures all incidents which are reportable to the HSE in place of the category “major injury”. This makes monitoring more meaningful since, otherwise, the figures would be very small.

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LPI 703 - Percentage of CO2 reduction from operational activity

This indicator supports Objective 6 - Reducing our impact on the environment All gas and electricity figures have been revised to incorporate complete billing data which is now available. The table below contains the most up-to-date current and historic figures. CO2 emissions from operational activity will be reviewed in the near future to assess the impact of the new pool of vehicles introduced as a result of the fleet review. Any changes in existing targets resulting from this will subsequently be reported to Members.

Figures for 2012/13 will not be published until the end of June to allow for all the readings to be collected and analysed. The Authority has previously set a target to reduce carbon emissions by 35%, compared with the 2008/09 baseline. It was hoped to achieve this reduction by 2013/14 but it is now apparent that this was overly optimistic and more time is needed to achieve this improvement. The Authority’s new Caring for the Environment strategy will support the delivery of this target and it is recommended that the 35% target is retained, but the year for achieving the target is changed to 2016/17.

08/09 actual

09/10 actual

10/11 actual

11/12 actual

12/13 actual

16/17 target

Tonnes of CO2 emitted

4,282 4,480 4,418 4,107 This figure will not be

available until June

2013 2,783

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

2008/09 2009/10 2010/11 2011/12 2012/13 2016/17

Targets Actual

2012/13 actual will be available in June 2013

B4:29

OTHER INDICATORS - FOR INFORMATION

The indicators outlined below will be used by the Service to manage performance and are provided in this report for information.

TECHNICAL AND COMMUNITY SAFETY

1. Service Delivery Indicators LPI 103 i - The number of accidental fires in non-domestic properties10 per 1,000 non-domestic properties Maintain the 3-year average target agreed last year for 2012-15: 11% 3-year average reduction on previous 3-year average (2009-12). Although the decline given by the trend line is more optimistic, factors such as the economic recession are likely to impact negatively on this indicator. Current figures are also relatively small and the downward trend is expected to flatten at some point in the near future.




No. of incidents

181 240 164


3.47 4.60 3.14

303

259250

181

240

271

0

50

100

150

200

250

300

350


LPI 103 i - Accidental Non-Domestic Fires - KFRS


10

Non-domestic premises include residential properties other than dwellings (hotels, B&B or residential homes) as well as non-residential properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration.

B4:30


y = -0.0675x + 2999.5R² = 0.7718

0

50

100

150

200

250

300

350


Accidental Primary Fires in properties affected by the new RRO

B4:31

LPI 130- The number of accidental grassland fires per 10,000 population Maintain the target agreed last year: 12% 3-year average reduction on the previous 3-year average (2009-12). The number of accidental grass fires is highly dependent on weather conditions throughout the year. The 12% 3-year average reduction is a realistic and ambitious target since, based on previous patterns, it is unlikely that the wet weather experienced in 2012 would continue for three consecutive years.




No. of incidents

203 542 178


1.17 3.14 1.03

717

486

639

203

542

614

0

100

200

300

400

500

600

700

800


LPI 130 - Accidental Grassland Fires - KFRS


B4:32

LPI 129 - The number of accidental rubbish fires per 10,000 population Maintain the target agreed last year: 13% 3-year average reduction on the previous 3-year average (2009-12). Although the decline given by the trend line is more optimistic, current figures are relatively small and the downward trend is expected to flatten at some point in the near future. Therefore, the current target is still ambitious, particularly if the weather turns warmer and drier in future years.




No. of incidents

273 344 244


1.58 1.99 1.41

435

364385

273

344

395

0

50

100

150

200

250

300

350

400

450

500


LPI 129 - Accidental Rubbish Fires - KFRS



y = -0.1092x + 4811R² = 0.7482

0

50

100

150

200

250

300

350

400

450

500


Accidental rubbish fires (primary and secondary)

B4:33

LPI 141 - The number of accidental vehicle fires per 10,000 population Maintain the current target: 17% 3-year average reduction on the previous 3-year average (2009-12). The current target is in line with the performance given by the trendline.




No. of incidents

431 438 416


2.49 2.53 2.41

561

524495

431 438

527

0

100

200

300

400

500

600


LPI 141 - Accidental Vehicle Fires - KFRS


B4:34

LPI 133 - Total number of calls to deliberate fires in dwellings per 10,000 dwellings Maintain current target: 5% 3-year average reduction on the previous 3-year average (2009-12). Although the trend line shows that further reductions are possible, the overall number of fires is small and improvements in this area could be difficult to achieve.




No. of incidents

94 118 87

Incidents per 10,000 dwellings

1.32 1.66 1.22

131124

118

94

118

124

0

20

40

60

80

100

120

140


LPI 133 - Deliberate Dwelling Fires - KFRS



y = -0.0265x + 1197.5R² = 0.8659

0

20

40

60

80

100

120

140

160


Deliberate Dwelling Fires

B4:35

LPI 103 ii - The number of deliberate fires in non-domestic properties per 1,000 non-domestic properties Maintain current target: 10% 3-year average reduction on the previous 3-year average (2009-12). Although the trend line indicates that further improvements can be achieved, the current figures are very small and therefore it is likely that the projected decline will flatten at some point in the near future.




No. of incidents

86 102 78


1.65 1.95 1.50

120

106113

86

102

113

0

20

40

60

80

100

120

140


LPI 103 ii - Deliberate Non-Domestic Fires - KFRS



y = -0.0281x + 1251.9R² = 0.7743

0

20

40

60

80

100

120

140

160


Deliberate Primary Fires in properties affected by the new RRO

B4:36

LPI 132- The number of deliberate grassland fires per 10,000 population Maintain current target: 9% 3-year average reduction on the previous 3-year average (2009-12). The number of accidental grass fires is highly dependent on weather conditions throughout the year. Although performance in 2012/13 was exceptional, previous weather patterns indicate that it is unlikely that the wet weather conditions will continue for another two consecutive years. Therefore the current target of 10% 3-year average reduction is felt to be realistic.




No. of incidents

341 653 310


1.97 3.78 1.79

808

572

774

341

653

718

0

100

200

300

400

500

600

700

800

900


LPI 132 - Deliberate Grassland Fires - KFRS


B4:37

LPI 131 - The number of deliberate rubbish fires per 10,000 population Maintain current target: 5% 3-year average reduction on the previous 3-year average (2009-12). These fires account for a third of the total deliberate fires attended and the Authority was keen to reduce deliberate activity further last year. This is an area where, historically, the Authority has not performed well when compared to other FRAs. In 2012/13 performance improved significantly, influenced by the wet weather conditions. This level of performance will be difficult to maintain in future years if the weather turns drier and warmer. Therefore it is believed that the current target, if achieved, will bring a reasonable improvement over the three-year period.




No. of incidents

654 844 582


3.79 4.89 3.37

846800

1,013

654

844

886

0

200

400

600

800

1,000

1,200


LPI 131 - Deliberate Rubbish Fires - KFRS


B4:38

LPI 102 - The number of deliberate vehicle fires per 10,000 population Maintain target agreed last year: 30% 3-year average reduction on the previous 3-year average (2009-12). The Authority has achieved rapid improvements on this area over the last four years. The long term trend line shows that, although the decline is likely to continue, the pace of improvement will possibly slow down. Therefore figures are expected to flatten in the coming years. Performance in this area is very good and this is not a key priority for the Authority. Therefore, it is recommended that the Authority maintains the 3-year average target agreed last year.




No. of incidents

347 379 233


2.01 2.19 1.35

708

509

396

347379

538

0

100

200

300

400

500

600

700

800


LPI 102 - Deliberate Vehicle Fires - KFRS



y = -0.4414x + 18489R² = 0.9128

0

100

200

300

400

500

600

700

800

900

1000


Deliberate Vehicle Fires (Primary + Secondary)

B4:39

LPI 135 – Precautionary checks and first aid arising from accidental fires per 100,000 population Maintain the target agreed last year: 5-year average of 77 precautionary checks and first aid casualties for the 2012-17 period. This will match the performance achieved in 2011/12. The aim is to ensure there is a reduction in the number of fatalities and casualties resulting from accidental fires without seeing an increase in the number of precautionary checks and first aid.

12/13 actual Five-year average target

2012-2017

No. Of PC/FA 66 77

PC/FA per 100,000 pop

3.82 4.46

100

114

77

66

77

0

20

40

60

80

100

120


LPI 135 - Precautionary checks and First Aid in accidental fires - KFRS

Actual 5-year avg target

LPI 148 – Outcomes of accidental dwelling fires (new indicator) This indicator monitors the impact of accidental dwelling fires on the owner/occupier. Incidents are classified according to the same criteria used during the Post Incident Protocol. For example, incidents with casualties or fatalities, or extensive damage to the property, would be classified as “Severe”. This indicator will be monitored in 2013/14.

11/12 actual 12/13 actual

Minor 274 (39.8%) 224 (40.0%)

Moderate 382 (55.4%) 310 (55.2%)

Severe 33 (4.8%) 27 (4.8%)

Total ADFs 689 561

B4:40

LPI 107 - The % of fires in dwellings where a smoke alarm was fitted but did not activate LPI 108 - The % of fires in dwellings where a smoke alarm was not fitted These indicators will be monitored in 2012/13.


LPI 107 151 (18.7%) 144 (21.9%)

LPI 108 256 (31.7%) 183 (27.9%)

Working smoke alarms 401 (49.6%) 328 (50.0%)

Total DFs 808 655

LPI 110 – The number of calls received to malicious false alarms per 1,000 population LPI 110 i – The percentage of malicious false alarms attended LPI 110 ii – The percentage of malicious false alarms not attended Last year 55% of all malicious false alarms attended originated as unwanted fire signals. The AFA policy has contributed to reducing this figure to 39% this year. From April 2013 the AFA policy will be extended to cover all calls to AFAs received from non-domestic properties day and night, reducing the Service’s attendance to unwanted fire calls even further. These indicators will be monitored in 2012/13.


No. of incidents 458 338

Incidents per 1,000 pop 0.27 0.20

LPI 110 i 57.6% 46.8%

LPI 110 ii 42.4% 53.2%

B4:41

LPI 112 – Number of RTCs (excluding no action) per 10,000 population This indicator will be monitored in 2013/14.


No. of incidents 742 785

Incidents per 10,000 pop 4.41 4.66

*Comparative information is only available for all RTCs

11/12 Data CIPFA Nearest Neighbour Model England Kent11


5.11

Average 5.99 5.76


y = -0.1901x + 8554.2R² = 0.8118

0

200

400

600

800

1000

1200


RTCs (exc. No action)

11

Kent’s relative position is 17/45 in England and 8/16 for the CIPFA group.

B4:42

2. Technical Fire Safety (TFS) Indicators LPI 300 – Percentage of Building Control consultations completed within 21 days Maintain existing target.

12/13 target 12/13 actual 13/14 target

Percentage 98% 100% 98%

LPI 301 – Percentage of Approved Inspector consultations completed within 21 days Maintain existing target.


Percentage 95% 99.6% 95%

LPI 302 – Percentage of Fire Safety risks dealt with within 24 hours Maintain existing target


Percentage 98% 96.6% 98%

LPI 303 – Percentage of TFS inspections after a fire in non-domestic properties completed within 72 hours This indicator will be monitored in 2013/14.

12/13 actual

Percentage 96.8%

B4:43

3. Community Safety Indicators LPI 200 – Number of Home Safety Visits (HSVs) completed This indicator will be monitored in 2013/14.

12/13 target 12/13 actual

Total 10,000 10,935

(includes 564 completed by Partners)

LPI 209 – the % of HSVs completed in houses assessed as above or well above high risk Complete at least 6,000 HSVs in houses assessed as above or well above high risk.


Percentage 60.0% 54.8% N/A

Number of HSVs N/A 5,448 6,000

LPI 203 – Length of time taken to complete HSVs The time taken (in calendar days) to complete the HSV is calculated from the point contact is made with the customer to the date the check is completed. NOTE: The total HSV for this indicator will not match LPI 200. This is due to some visits being added to the system retrospectively and therefore for a minority of visits it is not possible to calculate the length of time taken to complete. This indicator will be monitored in 2013/14.

Avg days 12/13 actual

Total 22

LPI 211 – Time taken to successfully make contact and visit vulnerable persons after a referral is received

This indicator will be monitored in 2013/14.

Instances

12/13 Avg days taken

12/13 % within timeframe

12/13

Total referrals 3,269

Contact successfully made within 3 days

3,055 9 34.5%

Appointment booked within 14 days

2,783 10 76.7%

Initial visit completed within 28 days

2,583 14 86.1%

B4:44

LPI 208 – Time spent on Community Safety activity All community safety activity is included in this indicator apart from HSVs and education visits. This indicator will be monitored in 2013/14.

Number of

visits Time (Hrs) No Officers

Officer Time (Hrs)

Avg duration of visit (Hrs)

Total 2,716 7,076 8,837 24,014 2

LPI 210 – Number of Home Safety Packs sent to low risk households This indicator will be monitored in 2013/14.

12/13 actual

Letter 196

E-Mail 94

Total 290

B4:45

OPERATIONS

4. Service Delivery Indicators LPI 115 - The % of incidents where the height vehicle attended within 30 minutes of being mobilised As a result of the IRMP consultation in 2008/09 a benchmark standard was introduced to measure attendance times for height vehicles. According to this standard, the Authority will work to ensure a height vehicle is in attendance within 30 minutes of being deployed on at least 90% of occasions.

12/13 actual

Percentage 86.6%

LPI 140 – Time lag between the first and second pump attending property fires This indicator will be monitored in 2013/14.

12/13 actual

Time lag 3 min : 46 sec

LPI 120 – Turnout times This indicator will be monitored in 2013/14. Avg Turnout times

12

12/13 actual

Normal response

1 min 17 sec

Delayed response

4 min 47 sec

12

Average turnout times are calculated only for those appliances that were available at base or on delayed response prior to being mobilised.

B4:46

LPI 146 – Availability of appliances against the staff resourcing model This indicator will be monitored in 2013/14.

0

10

20

30

40

50

60

70

80

00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00

Availability of appliances against the staff resourcing model

Model Max Min Avg

LPI 117 – Number of incident reports completed within 48 hours Maintain existing target.


% Availability 97.0% 96.9% 97.0%

B4:47

LPI 124 – Days taken to complete de-brief reports against number of Level 1, 2, 3 and 4 incidents This indicator will be monitored in 2013/14.

Incident Level 12/13 actual

Level 1 - Avg time to complete (days) 1 (78 days)




Business continuity issues - Avg time to complete (days) 0

LPI 147 – Operational severity of building fires (new indicator) This indicator monitors the severity of all building fires attended. Incidents are classified into minor, moderate or severe depending on the amount of damage sustained to the property. This indicator will be monitored in 2013/14.


Minor 930 (83.3%) 747 (84.1%)

Moderate 67 (6.0%) 75 (8.4%)

Severe 119 (10.7%) 67 (7.5%)

Total building fires

1,116 889

B4:48

5. Communication and Mobilising LPI 137 - Percentage of emergency calls answered within 20 seconds This indicator will be monitored in 2013/14.


% Calls answered within 20 seconds 96.7% 96.2%

LPI 138 - Percentage of calls with a fire engine mobilised within 60 seconds LPI 138 i - Percentage of calls with a fire engine mobilised within 60 seconds – Life-threatening incidents LPI 138 ii - Percentage of calls with a fire engine mobilised within 60 seconds – Non-life threatening incidents This indicator will be monitored in 2013/14.


% Calls mobilised to within 60 seconds 10,985 (68.4%) 7,520 (62.4%)

Life-threatening calls 1,510 (72.4%) 1,234 (68.1%)

Non-life threatening calls 9,475 (67.8%) 6,286 (61.4%)

LPI 139 - Percentage of calls with a fire engine mobilised within 90 seconds LPI 139 i - Percentage of calls with a fire engine mobilised within 90 seconds – Life-threatening incidents LPI 139 ii - Percentage of calls with a fire engine mobilised within 90 seconds – Non-life threatening incidents This indicator will be monitored in 2013/14.


% Calls mobilised to within 90 seconds

14,164 (88.2%) 10,256 (85.1%)

Life-threatening calls 1,869 (89.6%) 1,594 (88.0%)

Non-life threatening calls 12,295 (87.9%) 8,662 (84.6%)

B4:49

6. Engineering LPI 901 – Time appliances spend unavailable due to defects or servicing (hours) This indicator will be monitored in 2013/14.

12/13 actual

KFRS 26,776 hours

LPI 902 – Number of accidents This indicator will be monitored in 2013/14.

12/13 actual

KFRS 93

B4:50

CORPORATE HEALTH

7. Human Resources and Equality The Authority’s performance against these indicators is reported to the Human Resources and Equalities Committee. The list of indicators is presented below for information.

LPI 414 – Percentage of new appointments by equality strand (women, ethnic minorities, disability, age, religion and sexual orientation)

LPI 412 – Number of training hours completed per employee

LPI 403 – The percentage of employees with a disability

LPI 404 – The percentage of employees from ethnic minorities

LPI 405 – The percentage of women in the organisation

LPI 407 – Percentage of applicants by equality strand

LPI 420 – The percentage of employees declaring their faith

LPI 421 – The percentage of employees declaring their sexuality

LPI 402 – The percentage of senior managerial roles held by: women, ethnic minorities, disabled employees

LPI 422 – Religion profile of employees

LPI 423 – Sexual orientation – profile of employees

LPI 416 – Age profile of employees

B4:51

8. Communications and Media LPI 800 – Most frequently viewed content on the website This indicator will be monitored in 2013/14.

Page March 2013 % of March Total

Kent Fire and Rescue Service 15,140 19.5%

Incident List 13,706 17.7%

Current vacancies 6,090 7.9%

On-Call Firefighter 5,428 7.0%

Work for us 4,383 5.7%

Part Time Fire Control Operator 2,828 3.7%

Contact us 1,367 1.8%

Group Support Co-ordinator 1,311 1.7%

Operational Resilience Trainer (CBRN) 1,079 1.4%

Careers with Kent Fire and Rescue Service 962 1.2%

LPI 801 - The number of visits to the website This indicator will be monitored in 2013/14.

12/13 actual

Visits 199,063

LPI 802 – FOI Requests (new indicator) This indicator will be monitored in 2013/14.

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total

FOI Requests received

9 6 7 4 3 4 5 6 5 6 4 5 63

Number responded to within 20 days

9 6 7 3 3 4 5 6 5 6 4 413

62

% responded to within 20 days

100% 100% 100% 75% 100% 100% 100% 100% 100% 100% 100% 100% 98%

Avg response time (days)

7 6 8 10 10 7 3 6 7 6 10 9 7

13

The last FOI request was received on 25 March 2013 and was being processed at the time of writing this report. The request was, at this point, still on target to be delivered within the 20 day timeframe.

B4:52

9. Environment LPI 700 – Gas consumption14

In order to achieve an overall reduction in CO2 emissions, a target is being set to achieve a 35% reduction in gas CO2 by 2016/17 based on the 2008/09 performance figure. This is consistent with the reduction recommended for LPI 703 which measures CO2 emissions from the Authority’s operational activity.

08/09 actual

11/12 actual

12/13 actual 16/17 target following 35% reduction target

Gas emissions (CO2 tonnes) from buildings

1,066 920 This figure will be available in June

2013 693

LPI 701 – Electricity consumption

In order to achieve an overall reduction in CO2 emissions, a target is being set to achieve a 35% reduction in electricity CO2 by 2016/17 based on the 2008/09 performance figure. This is consistent with the reduction recommended for LPI 703 which measures CO2 emissions from the Authority’s operational activity.

08/09 actual

11/12 actual

12/13 actual 16/17 target following 35% reduction target

Emissions (CO2

tonnes) due to electricity consumption in buildings

1,379 1,234 This figures will be available in June

2013 896

LPI 702 – Water consumption This indicator will be monitored in 2013/14.


Emissions (CO2 tonnes) due to water consumption in buildings

8 This figures will be

available in June 2013

14

Consumption figures from closed stations are included within the actuals presented. All figures back to 2008/09 are currently being revised to incorporate complete billing data which is now available.

Service Performance Indicators and Targets 2012/13 to 2014/15LPI 101 - Deliberate Fires - KFRS...

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