SERVICE OPERATIONS ABC

Hassan Abu Helweh

Service Operations Lead

SERVICE OPERATION ABC

Reporting technique

Process improvement

Specialist in small part only

Hard way vs Smart way

Operations oriented

REALTIME DASHBOARD

PARETO CHART

PARETO CHART

A Pareto chart, also called a Pareto distribution diagram, is a vertical bar

graph in which values are plotted in decreasing order of relative

frequency from left to right. Pareto charts are extremely useful for

analyzing what problems need attention first because the taller bars on

the chart, which represent frequency, clearly illustrate which variables

have the greatest cumulative effect on a given system.

In 1906, Pareto noted that 20% of the population in Italy owned 80% of

the property. He proposed that this ratio could be found many places in

the physical world and theorized it might be a natural law, where 80% of

the outcomes are determined by 20% of the inputs.

ISHIKAWA (FISHBONE DIAGRAM)

CAUSE AND EFFECT ANALYSIS

Cause and Effect Analysis was devised by professor Kaoru Ishikawa, a

pioneer of quality management, in the 1960s. The technique was then

published in his 1990 book, "Introduction to Quality Control."

The diagrams that you create with Cause and Effect Analysis are known

as Ishikawa Diagrams or Fishbone Diagrams (because a completed

diagram can look like the skeleton of a fish).

Cause and Effect Analysis was originally developed as a quality control

tool, but you can use the technique just as well in other ways. For

instance, you can use it to:

Discover the root cause of a problem.

Uncover bottlenecks in your processes.

Identify where and why a process isn't working.

RUN CHART

RUN CHART

A run chart, also known as a run-sequence

plot is a graph that displays observed data in

a time sequence. Often, the data displayed

represent some aspect of the output or

performance of a manufacturing or other

business process.

DESIGN OF EXPERIMENTS (DOE)

WHAT IF ANALYSIS

In general usage, design of experiments (DOE) or experimental

design is the design of any information-gathering exercises where

variation is present, whether under the full control of the

experimenter or not. However, in statistics, these terms are

usually used for controlled experiments. Formal planned

experimentation is often used in evaluating physical

objects, chemical formulations, structures, components, and

materials. Other types of study, and their design, are discussed in

the articles on opinion polls and statistical surveys (which are

types of observational study), natural experiments and quasi-

experiments (for example, quasi-experimental design).

See Experiment for the distinction between these types of

experiments or studies.

PROCESS IMPROVEMENT

KaiZen

SPECIALIST IN SMALL PART ONLY

(Sofa manufacturing )

Hard way vs Smart way

Daily Achievements