Service Management Status 102 th ACCU Meeting
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Transcript of Service Management Status 102 th ACCU Meeting
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Service Management Status102th ACCU Meeting
04 December 2013
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Agenda• Service Level Report and Miscellaneous News• Hotel reservation system overview
(Presentation by software specialists)• The CERN Library
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Service Reporting• Reminder: we have
• Service Portal (single point of contact)
• Service Status Board (news and information on service changes and interruptions planned and unplanned)
• Feedback(is actively followed up)
• Complaints process(no complaints received during last period)
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Service Reporting
• > 180000 requests and incidents processed to date in 2013• Backlog (snapshot of work that remains to be done) stable/improving• ~4000 tickets resolved per week, with backlog of ~5000
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Soft mobility update• Bicycle path meyrin-prevessin: no news,
‘Work should start in 2014 with hope to finish later in the year, but depending on the available budget of the local authorities.’
• Bicycle entrance close to the Swiss/French customs : no news, ‘CERN has prepared all technical solutions and CERN would be ready to start construction but discussions with the Swiss and French authorities are difficult. No time estimate can be given..’
• New bicycle entrances Prevessin site : • One new entrance planned soon
for people and bicycles (equal to the one at entrance C) close to building 864, « route du Maroc ». Plusses: proximity to Prévessin, its cycling paths and the bus stop of the TPG line “O
• Second new entrance considered for ‘later’A third entrance for people and bicycles close to ‘dechetterie’ is also considered, but not budgeted (so no date as yet).
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TPG some minor changes next week
http://www.tpg.ch/web/10162/540
And tram 18 continues to Carouge as of mid 2014
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Heating startup
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Many thanks for your attention!