Service Management excellence with operational intelligence

HP Software Performance Tour 2013 Liron Lichterman EMEA BSM Business development manager & practice lead Baveno, Italy 20-21 June

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Service Management excellence with operational intelligence

Liron Lichterman EMEA BSM Business development manager & practice lead

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3

Agenda

Introduction

Automated Operations Bridge - Monitoring Automation

Managing your Virtualized Environments

Application Performance Management – Mobile Monitoring

Operations Intelligence - HP Operations Analytics

Q&A


Automated Operations Bridge New !

Monitoring Automation

'The New Style of IT'


Coping With Seminal Shifts In IT Until Today

Operations Management evolution

Event Management in Domain Silos

Event & Performance Management

Consolidated Operations Bridge

Automated Operations Bridge

1. Separated domain management tools

2. Consolidated Operations and Performance Management

3. Model-driven Operations Bridge - “single pane of glass” across domains and monitoring techniques with sophisticated multi-layer correlation

4. Simplified, automated monitoring configuration for dynamic Hybrid IT environments, applies to and hides monitoring technologies and self-service tuning by non-Ops staff

OM* / OMi / MA in that context means: The solution includes the respective management platform OMW/OMX /OMi / MA + respective instrumentations!

1990s 2000s Now Next

NEW

1

2

3

4


Extending the leading Operations Bridge offering of HP Operations Manager i

New !! Monitoring Automation at a glance

Monitoring Automation simplifies monitoring configuration for dynamic, hybrid environments, by: • Automatic, model driven monitoring configuration and

deployment using RTSM

• Hiding monitoring implementation details and technology E.g. of agent less and agent-based monitoring

• Easy-to-tune monitoring parameters by SMEs

• Dedicated workflows for monitoring design

• Monitoring configuration reporting


OMi Management Pack

Automatic monitoring of your infrastructure and applications

Availability & performance of core application components E.g.: Hadoop HDFS, Oracle Table Space

Availability & performance of system components of system / virtual infrastructure / cluster hosting the application e.g., Memory, CPU

Example NOC Dashboard

Example Operator Dashboard


What do you get with Monitoring Automation

HP Monitoring Automation is a new capability that will dramatically simplify the way of how monitoring configuration is done within a modern, large, dynamic IT environment.

Using HP Monitoring Automation will result in less unplanned downtime and more efficient use of the time of your SMEs and monitoring tool personnel Consequently, you will be able to:

àBetter support the business àReduce operational cost within IT àManage a much larger number of systems and applications with

your current staff


Managing Your Virtualized Environments



Quickly triage and pin point virtualization performance issues

Cost and performance of virtual /private cloud services

Virtual Operations Management

Monitor Troubleshoot Optimize

Availability and performance of

dynamic hybrid services

Agent + VI SPI SiteScope

Virtualization Performance Viewer (vPV)

Service Health Optimizer (SHO)

How Does HP Solve the Management Problem


Virtualization Smart Plug-in (VI SPI ) and SiteScope

Availability and performance of dynamic hybrid services

• Nearly real time monitoring for availability and performance

• Discover and visualize virtualized element topology associations, and applications

• Ability to monitors the diagnostic events from multi vendor Hypervisors and Virtualized Environment

• Central, easy-to use console for the virtualized systems and application monitoring distributed


Virtualization Performance Viewer (vPV)

A triage tool to detect, diagnose and troubleshoot performance issues in virtualized and cloud infrastructures • Targeted towards virtualization, cloud and systems

admins as well as systems engineers

• Standalone product can integrate with other HP Software tools

• Fast time-to-value: visualize the data minutes after installation, easy to use

• Supporting the broadest range of hypervisors and cloud

• Free version available to use in production


VISUALIZE

What you have, What you use, What can fit,

What can be improved

OPTIMIZE

Multi-Dimensional, Time-Varying Analysis and

Workload placement recommendation

FORECAST & PLAN

What-if Scenarios, Trend Analysis

• Supports heterogeneous environments: server, storage and network • Correlate infrastructure performance with end-user response time metrics • Continuous, real-time monitoring and analysis • Out-of-box integration with HP BSM data collectors & VMware vCenter • Scalable across 6000+ nodes

“Business Service Driven” Capacity Management for x86 Virtualized Environments

HP Service Health Optimizer


Application Performance Management Mobile monitoring



Pinpointing root cause of slow mobile apps isn’t easy New adventures in app performance

Tower? Service? App?

[Hybrid]


Monitoring across the new mobile stack

Device Tower Service OS

HP Mobile App Performance Management

HP Synthetic Monitoring via SaaS HP Real-user Monitoring

Safari, chrome


Client application types

Mobile Web Application Web site accessed from mobile browser.

Native Application Installed on the device by the user, usually from App Store (“Google Play”).


Client Application Monitoring

Clients Firewall Load

Balancer

App Servers

CDN

3G Web Servers

RUM Sniffer Probe RUM CM Probe

End to End application monitoring


Client Monitoring

Mobile native app • visibility into how native mobile apps perform

in the wild

• determine the “quality” of the end user experience

HP Real User Monitoring for Native Android Apps Real End User Performance


Client Monitoring

Mobile web browser • Monitor application performance, availability

and usage volume

• Breakdown user experience by location, username, browser, OS, device…

• Search for individual user session by various properties

• Transaction Matching – monitor multi step user flows

HP Real User Monitoring for web application


Tower monitoring

Insight into wireless / carrier performance & availability • Root cause analysis – is it the app or the wireless service?

• Visibility into mobile app performance broken out by location, carrier & transaction, e.g.; log-in, transfer funds;

HP SaaS over-the-air (OTA) mobile monitoring

Network Performance Web apps Native apps

Response time & availability


End-to-end mobile performance management

Tower Service App

[Hybrid]

Proactive (synthetic)

Real user

§ Performance views by time, place, carrier & transaction;

§ Lower mean to isolation, insight in minutes.

§ Baseline real user performance;

§ Assure and protect the brand equity.

§ Understand transaction popularity and response times;

§ Dev/Ops script reuse.

User analytics: performance by time, location, transaction


Real User Monitor

Analytics - RUM ‘User Flow Analytics ’

RUM ‘User Flows Analytics ’ • Identifies application flows which are frequently

accessed by real users*

• Allows you to view real sessions including the flow

• Allows you to configure RUM transaction

• Allows you to create a VuGen script based on the session

*The report is based on advanced HP Labs analytics algorithm


Operations Intelligence HP Operations Analytics



New challenges for Business Service Management

Increasing complexity and volume of IT

1990s 2000s Now Static

Vertically Scaled Client Server

100s (Elements, MB)

Clustered Load balanced

N-Tier Web App 1000s (Elements, GB)

Virtualized and Cloud Horizontally Scaled

Hybrid Composite App BYOD

1,000,000s (Elements, ZB)

IT C

ompl

exit

y

Monitor what matters

Advanced Correlation

100s 1000s

1,000,000s

???


Featuring the Run Time Service Model

Operational Intelligence

HP Business Service Management

Business Service Management

Forrester &

Gartner Leader Ops Analytics the

next big thing! Unique RTSM

engine Patented Analytics:

IT’s crystal ball Huge Installed

Base

Operations Intelligence Actionable insight from advanced analytics

Comprehensive visibility and monitoring of hybrid IT

Infrastructure Management ●●

Consolidated management, accelerated root cause analysis

Operations Bridge

End to end composite application performance management

Application Management


A unified approach to solving IT Management problems

Event Triage Log Management

Advanced Analytics Advanced Correlation

Unknown Problems Known Problems

Reac

tive

M

onito

ring

Pr

oact

ive

Mon

itori

ng

Operations Intelligence


Comprehensive, actionable insight into all aspects of operations for the New Style of IT

HP Operations Analytics

Application Mobile app Network Storage Cloud System

Scalable Operations Analytics platform

Operational Events

Performance Metrics Logs Topology

Visual Analytics Guided Troubleshooting IT Search


HP Operations Analytics provides actionable intelligence

Guided Troubleshooting Visual Analytics IT Search

Reduce Escalations

Reduce Downtime

Faster Triage

Visibility to non-Ops

Boost Collaboration

Improve SLAs Faster


Thank you

Service Management excellence with operational intelligence

Technology

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