service dominent logic presentation
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Transcript of service dominent logic presentation
OBJECTIVES
•TO DISCUSS ISSUES RELATED TO SDL.
•TO DISCUSS MISUNDERSTANDINGS ABOUT SDL
•TO DESCRIBE THE MODIFICATIONS MADE IN THESDL ARTICLE
ISSUES OF SDL
• S-D logic’s G-D lexicon
• The managerial phrasing of S-D logic
• Interactive and networked nature of value creation
• The phenomenological/experiential nature of value
Issue 1
S-D logic’s G-D lexicon
Terms used in describing SDL are taken from GDL like producer, consumers, production etc.
Issue 2
The managerial phrasing of S-D logic
• S-D logic is apparently oriented towards managerial dimensions and do not address other orientations.
Issue 3
Interactive and networked nature of value creation
• Value creation in S-D logic has described a very simple phenomenon and does not address interactive and networked nature .
Issue 4
The phenomenological/experiential nature of value
• S-D logic has not described phenomenological or experimental nature of value to its real soul.
Misunderstandings of SDL
• The “Services Economy” justification of S-D logic
• S-D logic as a dyadic, firm/customer, exchange perspective
• Accommodation of social and non-profit marketing and ethics
Misunderstanding no 1
The “Services Economy” justification of S-D logic
critics say that SDL is applicable only because world is moving towards services economy but we believe that service is the foundation of all economic exchanges
Misunderstanding no 2
S-D logic as a dyadic, firm/customer, exchange
perspective
• It is believed about SDL that is focuses on dyadic exchange and ignores other factors of networking etc but actually SDL states that value creation takes place between systems at aggregate levels.
Misunderstanding no 3
Accommodation of social and non-profit marketing and ethics
• It is said about SDL that it ignores non profit marketing and ethics. It is not in fact. SDL describes services as base of exchange and service itself defines its meanings towards ethics as service is a mean of solving problems of people.
modifications in SD logic
FP1
• The application of specialized skill(s) and knowledge is the fundamental unit of exchange
TO
• “service is the fundamental basis of exchange.”
FP 2
• Indirect exchange masks the fundamental unit of exchange
TO
• Indirect exchange masks the fundamental basis of exchange
FP 3
• Goods are a distribution mechanism for service provision
TO
• Goods are a distribution mechanism for service provision
FP 4
• Knowledge is the fundamental source of competitive advantage
TO
• Operant resources are the fundamental source of competitive advantage
FP 5
• All economies are services economies
TO
• All economies are service economies
FP 6
• The customer is always a co-producer
TO
• The customer is always a co-creator of value
FP 7
• The enterprise can only make value propositions
TO
• The enterprise cannot deliver value, but only offer value propositions
FP 8
• A service-centered view is customer oriented and relational
TO
• A service-centered view is inherently customer oriented and relational
FP 9
• Organizations exist to integrate and transform micro specialized competences into complex services that are demanded in the marketplace
• TO
• All social and economic actors are resource integrators
CONCLUSION
• New horizons are readily set by this approach which will help to develop new theories.