Service Design Ways to Value-In-Use - Mattias Arvola, Stefan Holmlid
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Service Design Ways to Value-in-Use Ma7as Arvola and Stefan Holmlid
Transcript of Service Design Ways to Value-In-Use - Mattias Arvola, Stefan Holmlid
ServiceDesignWaystoValue-in-UseMa7asArvolaandStefanHolmlid
Whatarethedifferentwaysinwhichaservicedesignproposalcancontributetosomethingvaluableorgood?
The answer is manifold
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MulEfacetedValue-in-Use
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Instrumentality
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TechnicalExcellence
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Usefullness
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SocialSignificance
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MutualAdvantage
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CollecEveWelfare
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AestheEcValues
ByFletcher6(Ownwork)[CCBY-SA3.0(h_p://creaEvecommons.org/licenses/by-sa/3.0)],viaWikimediaCommons
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MoralImplicaEons
Conclusions
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KindofValue Inrela=onto Definedby
Usefulness Purpose BeneficialtoandservingthepurposeoftheacEvityorwelfareinthelifeofsomeone
Instrumentality Goal Servingthegoalwell
Technicalexcellence Requirements ExcellinginperformanceinrelaEontorequirementsorcompeEEon
Socialsignificance Symbols StatusandidenEficaEon
Mutualadvantage Stakeholders BeneficialforseveralstakeholdersincooperaEon
Collec=vewelfare Socialunit WelfareofanorganisaEonorsociety
Aesthe=cvalues Individual Pleasurableexperience
Moralimplica=ons Outcomes Desirableandundesirableoutcomesforthehappinessandwellbeingofpeopleandotherlivingthings
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