Service Culture Workshop - Adapt Corporate Training Sri Lanka.
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adapt Corporate Training SERVICE CULTURE WORKSHOP MINIMUM PARTICIPANTS : 10 – 12
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Service Culture Workshop - Adapt Corporate Training Sri Lanka. This is the outline course content on Service Culture. When it comes to Adapt Corporate Training, no two courses are the same. Prior to each course, Adapt trainers will spend time with the client understanding the business and adapting the content and application to ensure fit with the client’s employees understandings and requirements.
Transcript of Service Culture Workshop - Adapt Corporate Training Sri Lanka.
adaptCorporate Training
SERVICECULTUREWORKSHOPMINIMUM PARTICIPANTS : 10 – 12
SERVICECULTUREWORKSHOPPRIMARY FOCUS IS ON THE IMPORTANCE OF “CULTURE” CUSTOMER SERVICES FUNDAMENTALSSTRATEGIES, TECHNIQUES ON 7 ESSENTIAL AREASTAKE AWAY IMPORTANT KPIS, PROCESS IMPROVEMENTS AND OTHER ESSENTIAL MEASURABLE
SESSION OUTLINE:
WORKSHOP CONTENT:
What is your mantra?The power of ‘now’The voice of the customerService channelsAnalyze and connectService communicationService skillsService skillsMeasures and KPIsCreating a metric plan Process design Process balancingRecoveryService staff
"Happy customers tell 3 friends, unhappy customers tell Facebook”.
Through this workshop, we help clients understand core areas such as: the impor-tance of customer perspective, core skills and the power of processes .
Adapt (Pvt) Ltd. No 5/4, 79 Hyde Park Corner, Colombo 02, Sri Lanka
www.adapt. lk info@adapt. lk (94)773 958 869
