Service Charging Platform Overview. AdvOSS Service Charging Platform is an integrated Customer and...

Service Charging PlatformOverview

AdvOSS Service Charging Platform is an integrated Customer and Revenue Management System.

Service Charging Platform

FranchiseManagement

Charging & Rating Engine

Provisioning

VOMS

CRM Converged BillingSystem

InterconnectBilling

AAA ServerAAA Server

AdvOSS CRM

0AdvOSS CRM allows a service provider to manage all aspects of its relationship with its Customers.

Product Catalog Management

Service Offerings Management

Customer Management

End User

WEB

SMS

IVR

Provisioning Systems

Voucher Management System

Integrating B/OSS Systems

Order Management

AdvOSS CRM

Franchisee Management System

Billing System

Captive Portal

User name:Password:

----------

-- --- ---- ---- --- ---- --

Captive PortalSelf Care Portal

CSRPortal

FranchisePortal

Alerting Application

Inventory Management

System Admin

WEB

CSR

Business Use Cases of CRM

Service Management0Define new services0Define service profiles0Define CDR formats

Plans Management0 Account types (pre-paid or post-paid or combination)0 Taxation rates0 Available Billing Cycles0 Charge Head definitions


Offering Management0Manage Service Offerings

0 Service Profiles0Manage Counter Offerings

0 Total Units and Sub-Units0Sub-Units initialization frequency

0 Matching Criteria0Based on Destination or Request-URI0Based on Time of Day


Manage Product Catalog0Manage Subscription Charges

0 Bundled Service Offerings0 Bundled Counter Offerings

0Add-On Service Bundles0Add-On feature bundles0Add-On Counter Offerings


Customer Management

0Define new paying party accounts0Type Management (B2B, B2C, Enterprise)

0Define new using party accounts within paying party accounts0Type Management (Main Account,

Subsidiary Account)


Customer Management

0Identity Management0username / passwords0Mac Addresses0IP Addresses0PublicIDs0PrivateIDs0ANI/Calling numbers0PIN Numbers


Subscription Management0Assign products to Subscribers

0 Plan Subscriptions0 Bundle Subscriptions0 Add-On Subscriptions

0Value Added Services Subscriptions0Feature Subscriptions0Counter Offering subscriptions

0Change Subscriptions


Inventory Management0Logical Inventory

0 DID Numbers0Physical Inventory

0 CPEs0Network Inventory

0 IP Addresses0 Basic Rate Access Ports for ISDN


Portals0 Subscriber Self-Serve0 Agent Self-Serve0 Franchisee / Partner Self-Serve0 Vendor / Supplier Self-Serve0 Customer Service Representative0 Administrator0 Interfaces

0 Web based0 SMS based0 IVR based


Captive Portals0Web based captive portals0 IVR based captive portals


Alerts and NotificationsMultiple Transport Methods

0 Email Alerts0 SMS Alerts0 IVR Alerts


AdvOSS Converged Billing

AdvOSS Converged Billing enables a service provider to process subscription charges for all types of services that it offers.

AdvOSS Converged Billing is service agnostic and allows CSPs to monetize new revenue streams for any type of service offering and business model, through one unified platform. It fully supports both prepaid and postpaid business models. It empowers CSPs to improve time to market of new products and services, while lowering the total cost of ownership.


WEB

SMS

IVR

Franchise Management

System

Self Care Portals- Customers- Franchisees- Agents- Terminators

T```

AdminAdmin

Web Server nWeb Server 1

Replication

Reporting Servers

……….

Web Servers

Database Servers

SQL SQL

Reporting server 1 Reporting server n

Redundant Server Redundant Server

Database Database

Provisioning Systems

VoMS

CRM

Charging & Rating Engine

……….


Business Use CasesConverged Billing

Multiple Services0 Create as many services and their offerings

Corporate Billing and Enterprise Accounts0 Multiple using parties under a single paying party

Payment Processing0Voucher Redemption

0 Support for multiple voucher systems0Service Credit Redemption

0 Interface with Franchisee Self-Care portal0 Interfaces with SMS and IVR gateways0 Open API for integration of payment kiosks

0Offline Payment0 PoS Integration0 CSR portal integration


Payment Processing

0Online Payment0 Payment gateway integration0 Paypal / Money Booker other such gateways support0 Extensible online payment gateway integration0 Automatic payment triggers in real-time

0 Interface with service management systems for automatic resumption of services


Billing Cycles0Flexible management of billing cycles0Support for perpetual services


Subscription Model0Support for base subscription of each using party for

each service0Bundled services with Plan level subscription charges0Support for Service add-ons

0 Extra features0 Higher QoS


Subscription Model0Support for Resource add-ons

0 Extra Resources0Support for Counter add-ons

0 Extra Duration0 Extra Usage0 Extra Events


Subscription Charges0 Automatic billing cycle processing

0 Base service subscriptions0 Subscribed Add-Ons

0 Service Add-Ons0Value Added Services0Resource Add-Ons0 Counter Add-Ons

0 Line Rents0Amortized charges (charges that stop after amount has been

debited)


Subscription Charges0 Interface with service management elements to block

services if needed0 Counter instances refresh on charging system.0 Prorated charges for mid-cycle subscriptions and changes0 Activation charges0 Non-default charges for individual subscribers

0 Approval workflows for non-default charge authorization0 Rule based deduction based on Subscriber's life cycle


Rated Service Charges0 Interface with Charging and Rating engine for real-

time rated service charges0Detailed Sub-Invoicing for each CDR0Service Management events upon balance depletion


Invoicing and Financials0 Separation of pre-paid and postpaid subscribers0 Automatic Invoice generation0 Sending of invoice as per customer preference

0 Email0 Printing

0 Flexible skin based interface for invoice formatting0 Flexible rules to club CDRs into sub-invoices to show as a single line

item in main invoice0 Detailed reporting for aging and dunning etc.0 Detailed interface for export to external accounting and financial

systems


Miscellaneous Adjustments0 Interface in CSR portal to post adjustments0Support for work flow definition for approval process0Detailed classification of all adjustments into charge

heads0Service Management interfaces for blocking /

resuming services


Non-Usage Charges0Detailed definition of non-usage charges0Flexible deduction frequency (Daily, Weekly, Monthly,

other variations)0Consolidated reporting on invoices


Subscriber Life Cycle Management0Rule based life cycle for Subscribers0Voluntary blocked subscribers and subscriptions0 Interface to service management systems for

suspension / resumption of services


Unsubscribed users and pay as you go plans0Unsubscribed user authentication

0 PIN based signup0 Partner Subscriber Manager

0Subscription based plans (hour pass, day pass, week pass and so on)0 Duration caps0 Usage caps0 Event caps

0Bandwidth and other service profile settings


Promotions0Campaign Management0Support for most complex rule definition using work flow

languages for passing on bonuses to matching customers0Promo-code management0Published and individual promo-code support0 Integration with Customer self-serve portal


Promotions0Multiple possible bonuses and benefits

0 Extra cash bonus0 Extra counter bonus

0Extra duration0Extra usage0Extra events0Higher sub-totals

0 Lower or zero subscription charges for a defined period0Cross service bonuses0Detailed tracking of issues bonuses

0 Cost of sales analysis for issued bonuses0 Detailed tracking of each issued bonus to applicable

campaign


Virtual Operators Management0Manage Virtual Operators0Account Balance Management for Virtual Operators0 Invoicing and Payments0Self-Serve Portal

0 Product Management0 Rate Management0 Subscriber Management0 Subscription Management0 Reporting


Multiple Currencies0Manage customer balances, subscription charges,

rated service charges in multiple currencies.


Taxation0Payment based taxes

0 Unlimited payment taxes supported0 Tax exemptions record for individual subscribers

0Usage based taxes0 Tax deduction on subscription charges0 Tax deduction on rated service charges


Taxation0Charge head based flexible taxation policy

0 Allowing tax exemption on some services0 Interface for Charging and other engines to pull

taxation rates


Operational Support0Monitoring0Bulk Operations

0 Flexible Transactional API0 Work Flows

0Reporting0Text files based activity feeds


Charging and Rating Engine

AdvOSS Charging & Rating Engine enables a service provider to track usage of its services by its customers. It includes a quota manager that consumes usage of services against different counters defined as part of subscriptions.

Charging and Rating Engine

SMS , MMS, Gaming, Video Streaming etc

Event Based Charging

Session Based Charging

DataRate Sheet

Usage based

Voice/Video Rate Sheet

Duration based

Account Balance Managment

Mediation lite

AdvOSS Charging & Rating Engine

Reconciliation (basic)

Counter Management

Business Use CasesCharging and Rating Engine

Rating0Time varying rates for duration, usage and events0Progressive rates for duration, usage and events0Hooks for arbitrary rating schemes0Rating Classes

0 Hooks for arbitrary rules definition for rating classes

Charging0 Counter Charging

0 Counters for specific destinations0 Counters for specific time slots0 Fair-usage thresholds for counters0 Higher frequency sub-units like daily or weekly limits within a

monthly counter0 Friend n Family and other user specific counters

0Work flows for arbitrary business logic to allow setting such counters

0Interface with subscriber self-serve


Charging0Monetary Charging

0 Connection Charges0 Duration based charging0 Usage based charging0 Event based charging

0Multiple rounding schemes for used units0Re-Rating application


Prefix Matching for counters or rating0Longest Prefix matching0Exact Prefix matching0Substring matching0Start string matching0Others definable through hooks


Authorization Application0Counter Matching0Rate Matching0Balance verification0Return of total allowed units of Duration, Usage or

Events to enforcement point


Unit Reservation or Online Charging (OCS) Application

0Multiple Charging Basis0 Duration0 Usage0 Events

0Multiple simultaneous charging for single session based on Duration and Usage


Unit Reservation or Online Charging (OCS) Application

0Reservation of Counter Units or monetary credit0Use of single customer balance for multiple

concurrent sessions without credit risk0Change of tariff and change of counter support0Support for Radius or Diameter server0Service Denial based on time of day through rating

engine


Interim Accounting Application0Real-Time charging of session on every interim on

multiple basis0 Duration0 Usage

0Functioning with or without unit reservation0Detailed sub-records for each session for counter and

rating changes


0Stop Accounting Application0 Refund of unused counter and credit units

0Revenue Assurance0 Reconciliation with secondary CDR sources

0Credit Control0 Real-Time interface to account balance management0 Real-Time interface to taxation0 Comprehensive alerting


Voucher Management System

AdvOSS VOMS (Voucher Management System) enables a Service Provider to use pins as payment vouchers and to create a credit Ecosystem.

Voucher Redeem

System AdminSystem Admin

Franchisee Franchisee

Open API

IVR

PIN Dispense/Direct customer top up

Voucher Allocation & Dispensation

Voucher Redemption

Voucher Expiry

Voucher ConfigurationManagement

Voucher Generation Application


Billing System

Accounting System

CRM and Order Management

Systems

Voucher Recharge API

Inte

grati

ng

B/O

SS S

yste

ms

Customer

WEBSMS

Encrypted PINs

ReportingIntegration

Module

CSRCSR

AdvOSS VoMS

Business Use CasesVoucher Management System

0 Generate new PINs0 Transfer encrypted PINs to live server0 Generate secure files with plain text PINs for printing0 Allocate PINs to Franchisees0 Sell PINs to Franchisees0 Activate individual PINs0 Redeem PINs0 Purge PINs0 Mark as Lost/Stolen0 Abuse protection


AdvOSS Franchisee Management System enables a service provider to appoint a network of franchisees for sales and payment processing. It also allows sales and tracking of payment vouchers to them.

Management of a Credit EcoSystem


Distributor

ResellerService Provider

Customer

Flow Of Credit

Business Use CasesFranchisee Management System

Manage Franchisees0Contact Info0Credit Limits0Discount Percentages0Portal Access

Franchisee Self-Serve0Redeem Service Credit into Subscriber Account0Transfer Service Credit to other Franchisees0Create New Subscribers

0 Sell Inventory to Subscribers

Business Use CasesFranchisee Management System

Interconnect Billing

AdvOSS Interconnect Billing manages all relations of a service provider with its vendors or suppliers

Business Use CasesInterconnect Billing

Vendor Management

0Contract Management

0Contact Management

0Trunk Group and Connectivity management0Rate Sheets Management0Charging and Rating

0 Re-Rating0 Invoicing, Payments and Netting0Reconciliation0Dispute Management and Adjustments0Self Serve Portal for Vendors0Support for Multiple Currencies

Business Use CasesInterconnect Billing

Provisioning Engine

AdvOSS Provisioning System executes all changes on the network elements required for order fulfillment or service management purposes.

Log In

User name:

Password:

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Self Care Portal

Request Management Interface

· Request validation· Request Logging and Audit

Trails· Comprehensive Searching· Bulk Operations

Workflow Engine

· Service Creation Environment

· Work Flow Processors W3C Xproc(XML), Groovy Pipelines (Java) , SCCXML (Scripting based )

Execution Runtime

· Distributed Transactions· Transactional logging · Replays· State Management &

Delayed Rollbacks

HLA

Application Servers

IN

CRM & Order

Management

Billing System

HLR / HSS

CPE’s

AdvOSS Provisioning Engine

Clients Network Elements

Policy Servers

Service Control Server

Business Use CasesProvisioning Engine

Multiple Communication Protocols0HTTP REST API (JSON/XML)0Socket (JSON/XML)0Web Service (SOAP/XML)

0Client Authentication0 Input Request validation0Admission Control (North-bound)0 Invoking external Work Flow Processor

0 XProc0 Groovy Pipelines0 SCCXML0 Any third party work flow processor


0Calling south-bound work APIs

0Request/Response Logging with complete and detailed audit trail. Comprehensive search and reporting on the underlying audit trail.


0Bulk Operations0Execution Schemes:

0 Immediate Execution0 Manual Execution0 Scheduled Execution


0Bulk Operations0Multiple data sources for Provisioning Batch (Bulk

Operation) data submission.0 XML0 CSV0 Excel Sheets0 SQL Query

0An API URI has be to specified for which batch is being submitted for execution.


0Distributed Transaction Management0Replays and Rollbacks

0 Request Replays0 Work Replays

0 Individual Work0Per Network Element

0Rate Limiting (South-Bound)0Network Element Registration and Discovery0Periodic queue polling0Scheduled Operations


Searching and BI0Provisioning Engine logs each activity (API call) going

through it and hence provide Search and BI over detailed attributes list helping track and audit the network traffic.


Searching and BI0Following Attributes are available for Search and BI:

0 Administrator0 Client IP Address0 Timestamps (Received/Executed)0 Network Element0 Specific API URI0 ReturnCode/ReturnString/Status0 XPath queries over actual Request & Response Data.


Radius Server

AdvOSS AAA Server is a Carrier Grade high performance & scalable Server that provides AAA over both Radius and Diameter Protocols.

Radius Server

0 It can be used by any telecom or other service provider to get a real-time interface to backend billing and OSS system

0Only Basic Features Are Available in the Service Charging Platform.

0Advanced Features Are Available in the Service Management Platform

AAA ApplicationWorkflows

RADIUS

DIAMETER

InterimACCOUNTING

AUTHORIZATION

AUTHENTICATION

Policy Server

AAA Server

Re-AUTHORIZATION

StopACCOUNTING

StartACCOUNTING HSS

Service Charging & Management

SESSIONMANAGEMENT

Billing /OSS

Diameter Applications (DCCA & others)

Business Use CasesRadius Server

Authentication0Web based authentication0PIN based authentication0Automatic Authentication0PIN less authentication0PublicID based authentication0PrivateID based authentication


Authentication0Device Authentication0Authentication for Nomadic & Mobile users0 Identity theft & account sharing prevention0Lawful intercept0CPE sharing in corporate and multi-tenant

environments0Unsubscribed user authentication for wifi hotspots

Service Profile (through HSS)0Applicable bandwidth0Applicable QoS0Applicable personalization settings


Authorization0 Initial Authorization

0 Concurrency Authorization0 Destination Authorization

0Rating Engine0 Parental Control0 Phishing / Malware website server0 Legally blocked destination server

0 Origin Authorization0 Access Method Authorization0 Access Number Authorization


Authorization0 Allowed time and usage authorization (through charging engine)0 QoS authorization0 Time of Day authorization0 Session Management0 Authorization of subscription0 QOS & QOE authorization0 Time of Day restrictions0 Access Method control & charging0 Authorization of multiple services

0 Re-Authorization0 Monetary and Quota Re-Authorization through Charging Engine


Accounting0Start Accounting

0 Monitoring interfaces0 Interim Accounting

0 Real-Time charging through Charging Engine0Stop Accounting

0 CDR Writing0 Refund of reserved counter and credit units0 Sub-Invoice ID for CDR0 Adjustment for Interim Accounting


Accounting0 Change of Authorization

0 Hot-lining0 Change of service profile

0 Revenue Assurance Alerts0 Service & Bandwidth control0 Fair usage policies0 Alerting0 Redirections to self-care0 Revenue Assurance0 QOS monitoring0 OTT Applications


AdvOSS AAA Applications are easily extensible through scripting


Contact Us

Website: http://AdvOSS.comEmail: [email protected] Head Office: 10691 Shellbridge Way, Suite 120

Richmond, BC V6X 2W8, Canada

Tel: +1 (604) 800 0269

http://advoss.com/

mailto:[email protected]

Service Charging Platform Overview. AdvOSS Service Charging Platform is an integrated Customer and...

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