Service Blue Print for Hair Salon 2003
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Transcript of Service Blue Print for Hair Salon 2003
Submitted byChaithanya reddySaptarshi dharVarun Arvind KaranArunesh prabhuGurpreet
Service blueprint of high end salon
Physical evidence
Make reservation
Enter building
Reception areasound and
tone of voice of employees
building exterior ambience
reception area art, décor, furnishings, music, magazines
Arrive Check for seat availability
Hair cut and other actions
Bill payment
leaveCustomer action
Line of interactionOn stageEmployee actions
Greet/Welcome Process register( token number)
Deliver the hair cut
Process end
Line of visibility
Back stageEmployee actions
Cleaning premises
Washing towels and equipment
Inventory maintenance
Disposal of hair etc
Line of internal interactionsSupport processes
Database management
Customer feed back
Billing system