Server-less On-Demand Print User...

Server-less On-Demand Print User Guide

Thank you for selecting our product.This guide describes how to configure and operate Server-less On-Demand Print (Ver. 5.x), and provides information on the precautions you should follow during operation. Be sure to read this guide before use.This guide assumes that you know the basic facts and operation methods of the personal computer in use and of the machine.For information on the basic knowledge and operations of the personal computer in use, refer to the manuals provided with the personal computer. For information on how to operate the machine, refer to the Administrator Guide or User Guide provided with each machine.Note • The screen shots used in this guide and the screens displayed on your machine may be

different depending on the software being used due to the upgrades.• Some of the items in the screen shots used in this guide may not be displayed or not be

available depending on your machine configuration.• When [Enabled] is selected for [Flick and Double-tap] under [Tools] > [Common Service

Settings] > [Screen/Button Settings], you can operate the machine's control panel using the extra methods such as drag or flick. For more information, refer to the Administrator Guide or User Guide provided with the machine.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporationin the United States and/or other countries.

PostScript is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and/or other countries.All product/brand names are trademarks or registered trademarks of the respective holders.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.For information on license, refer to About License.

XEROX, the sphere of connectivity design, and CentreWare are trademarks or registered trademarks ofXerox Corporation in the U.S. or Fuji Xerox Co., Ltd.

Important1. This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied or

modified in whole or part, without the written consent of the publisher.2. Parts of this manual are subject to change without prior notice.3. We welcome any comments on ambiguities, errors, omissions, or missing pages.4. Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation can cause faults or accidents. Fuji Xerox is not liable for any problems resulting from

unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign Exchange and ForeignTrade of Japan and/or the export control regulations of the United States.

Table of Contents

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Table of Contents

Table of Contents .........................................................................................................2

About Server-less On-Demand Print ............................................................................3Server-less On-Demand Print Features ..................................................................3Supported Models....................................................................................................4

Environment Settings ...................................................................................................5Configuration on the Machine..................................................................................5Configuration on Server-less On-Demand Print ......................................................8

Printing .......................................................................................................................11Configuration on the Print Driver ...........................................................................11Sending a Print Job from a Computer ...................................................................14Printing from a Machine.........................................................................................15Stopping a Print Job ..............................................................................................17Changing the Print Settings ...................................................................................17Reusing Printed Jobs.............................................................................................19

Troubleshooting..........................................................................................................20Checking Detail Information...................................................................................26

Notes and Restrictions ...............................................................................................27

About License.............................................................................................................29jQuery 1.8.3 ...........................................................................................................29jQuery Mobile 1.2.0................................................................................................29jQuery UI 1.10.0.....................................................................................................30iScroll v4.2.5 ..........................................................................................................30

Index...........................................................................................................................31

About Server-less On-Demand Print

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When Server-less On-Demand Print is enabled, print jobs sent from a computer can be temporarily stored on the machine. Users can request the print instruction on the machine. No server is required to store these print jobs. Even though the machine storing your job is occupied, you can print from another available machine. As this feature enables you to confirm a print job before printing, you can reduce unnecessary printing.

Server-less On-Demand Print Features

Sharing Print JobsEven when the machine which has received your job is occupied, you can print from another available machine.

Print from anavailable machine

(1) Send a print job.

Cliant PC

(3) Print your job.

Occupied

(2) Print jobs are once stored.

Print job

Occupied


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Changing Print SettingsBefore printing from the machine, you can change the print settings specified on a computer.For example, if you want 2 Sided printing for your job, but instructed to perform 1 Sided printing, you can change the print setting to 2 Sided printing on the machine before printing. This can prevent you from sending the same print job from a computer again.

For more information, refer to "Changing the Print Settings" (P.17).

Checking Printed JobsPrinted jobs or transferring/transferred jobs are displayed on the [Print from History] screen. You can select a job to reprint on this screen.When printing completed jobs, this can prevent you from sending the same print job from a computer again.

For more information, refer to "Reusing Printed Jobs" (P.19).

Supported ModelsFor information on the supported models, refer to "Supported Models" (P.33).

Environment Settings

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This section describes the settings required to use Server-less On-Demand Print. Be sure to configure the following settings before use.

Configuration on the MachineThe following settings are required on your machine beforehand.

*1: The settings on your machine must be identical to those on the machines sharing print jobs.*2: This setting is required when a smart card is used for remote authentication.*3: This feature is available even when you set [Login Type] to [No Login Required].

In this case, IC Card Reader or Embedded IC Card Reader is required.You can print jobs which have the same User ID as the smart card's User ID read by the IC Card Reader or Embedded IC Card Reader. You do not need to register any users on the machine.

For information on each item, refer to the Administrator Guide provided with the machine.

You can configure each setting on the [Tools] screen. The following describes how to display the [Tools] screen.

1 Press the <Log In/Out> button on the control panel.

2 Enter the System Administrator’s Login ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter] to log in.

Items Required Settings Refer to

SOAP Port Port Status: EnabledPort Number: 80

"SOAP Port" (P.6)

IPP Port Port Status: Enabled "IPP Port" (P.6)

Allocate Memory Receiving Buffer - IPP: Spool to Hard Disk "Allocate Memory" (P.6)

Web Browser Setup Web Applications Version: V5Clear Cache Upon Closing: NoUse Cache: Yes

"Web Browser Setup" (P.6)

Protocol Settings IP address, subnet mask, and gateway address: settings for the use in TCP/IP network environmentAddresses to Bypass Proxy Server: localhost

"Protocol Settings" (P.7)

Login Type*1 Login Type: [Login to Local Accounts] or [Login to Remote Accounts] *3User registration

"Login Type" (P.7)

User Details Setup*2 Smart Card Link Mode: No Passcode Required "User Details Setup" (P.8)

Charge/Private Print Settings

Receive Control: Save as Private Charge Print Job

"Charge/Private Print Settings" (P.8)


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3 Select [Tools] on the [Services Home] screen.

4 Set any item.Note • Rebooting the machine may be required

to enable the new settings. If a screen for a reboot appears, reboot the machine.

SOAP Port

1 Select [SOAP] in [Port Settings] under [System Settings] > [Connectivity & Network Setup], and then select [Change Settings].

2 Select the values below for each item.

[Port Status]: [Enabled]

[Port Number]: [80]3 Select [Close] repeatedly until the [Tools] screen is displayed.

4 To exit [Tools], select [Close].

IPP Port

1 Select [IPP] in [Port Settings] under [System Settings] > [Connectivity & Network Setup], and then select [Change Settings].

2 Select [Port Status], and then select [Change Settings].

3 Select [Enabled], and then select [Save].

4 Select [Close] repeatedly until the [Tools] screen is displayed.


Allocate Memory

1 Select [Receiving Buffer - IPP] in [Allocate Memory] under [System Settings] > [Print Service Settings], and then select [Change Settings].

2 Select [Spool to Hard Disk], and then select [Save].

3 Select [Close].


Web Browser Setup

1 Select [Web Applications Version] in [Web Browser Setup] under [System Settings], and then select [Change Settings].


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2 Select [V5], and then select [Save].

3 Select [Clear Cache Upon Closing], and then select [Change Settings].

4 Select [No], and then select [Save].

5 Select [Use Cache], and then select [Change Settings].

6 Select [Yes], and then select [Save].

7 Select [Close].


Protocol Settings

1 Select [TCP/IP - Network Settings] in [Connectivity & Network Setup] under [System Settings] > [Protocol Settings], and then set an IP address, a subnet mask, and a gateway address (settings for the use in TCP/IP network environment).

2 Select [Addresses to Bypass Proxy Server] in [Proxy Server Settings] under [System Settings] > [Connectivity & Network Setup], and then select [Change Settings].

3 Enter "localhost", and then select [Save].Note • Do not delete this text string "localhost" when Server-less On-Demand Print is enabled.

4 Select [Close].


Login TypeNote • This settings is required when you use local authentication or remote authentication. The

settings on your machine must be identical to those on the machines sharing print jobs.• This feature is available even when you set [Login Type] to [No Login Required].

In this case, IC Card Reader or Embedded IC Card Reader is required.You can print jobs which have the same User ID as the smart card's User ID read by the IC Card Reader or Embedded IC Card Reader. You do not need to register any users on the machine.

1 Select [Login Type] in [Authentication] under [Authentication/Security Settings].

2 Select [Login to Local Accounts] or [Login to Remote Accounts], and then select [Save].

3 For [Login to Local Accounts], each user’s information must be registered.Select [Create/View User Accounts] in [Authentication] under [Authentication/Security Settings].For [Login to Remote Accounts], skip to step 9.

4 Select a user displayed as [<Available>], and then select [Create/Delete].

5 Enter a User ID, and select [Save].

6 Select [User Name], enter the name, and then select [Save].

7 Make settings for other items if necessary, and then select [Close].

8 Repeat steps 4 to 7 to register users.

9 Select [Close].



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User Details SetupNote • This setting is required when a smart card is used for remote authentication.

1 Select [Smart Card Link Mode] in [User Details Setup] under [Authentication/Security Settings] > [Authentication], and then select [Change Settings].

2 Select [No Passcode Required], and then select [Save].

3 Select [Close].


Charge/Private Print Settings

1 Select [Charge/Private Print Settings] in [Authentication] under [Authentication/Security Settings].

2 Select [Receive Control], and then select [Change Settings].

3 Select [Save as Private Charge Print Job], and then select [Save].Note • If local authentication is enabled, you can alternatively select [According to Print Auditron] in

[Receive Control], and then select [Save as Private Charge Print Job] in [Job Login Success].

4 Select [Close].


Configuration on Server-less On-Demand PrintLog in to your machine as a System Administrator to configure the settings to use Server-less On-Demand Print.You can configure each setting from the [Admin Settings] screen.Note • For the login users who have the same authority as the System Administrator, select the

[ ] button to display the [Admin Settings] screen.

1 Log in to your machine as a System Administrator.

2 Select [Private Charge Print] on the Services Home screen.Important • Besides Private Charge Print for Server-

less On-Demand Print, we provide standard Private Charge Print, "Private Charge Print (Simple Check)", and "Private Charge Print (One-touch Print)". Each service has different button design.

Note • If the [Private Charge Print] button is not displayed, check if the required environment settings are properly set for your machine. For information on the environment settings, refer to "Environment Settings" (P.5).

• The [Private Charge Print] button may not appear when other custom services are used or the service button display setting for the Services Home screen is changed. In these cases, change the setting for [Services Home] from [System Settings] > [Common Service Settings] > [Screen/Button Settings]. For more information, refer to the Administrator Guide.


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3 Set each item on the [Admin Settings] screen.

Add DeviceDisplays the [Add Device] screen.For information on the [Add Device] screen, refer to "[Add Device] Screen" (P.9).

Default Setting for Job SelectionSet whether or not to make all stored jobs selected when the job list screen appears. Select [Not Selected] or [Select All].

Default Job Display SettingsDisplays the [Default Job Display Settings] screen.For information on the [Default Job Display Settings] screen, refer to "[Default Job Display Settings] Screen" (P.10).

Job Display OrderSelect either [Date & Time: Newest First] or [Date & Time: Oldest First].

Connection Timeout PeriodSpecify a time-out period for connection for when you request a remote machine to print or delete print jobs from your machine or when you retrieve job information from a remote machine. Your instruction will be invalid if the connection is not established within the time period specified here. You can specify the value between 5 and 999 seconds.Note • When you send a print request that contains a large amount of data or when a print request

contains complex documents taking a while to be processed, connection may time out before the machine receives the last page of the print job. If the connection times out, the print job will be canceled. Therefore, you should consider the machine usage when you set the time duration.

Use Print from HistorySet whether or not to reuse printed jobs and transferring/transferred jobs.Select [Yes] not to delete the completed jobs and to reprint them on the [Print from History] screen. Select [No] to delete all of the completed jobs and not to display the [Print from History] screen.For information on the [Print from History] screen, refer to "Reusing Printed Jobs" (P.19).

4 Select [Close].

[Add Device] ScreenOn the [Add Device] screen, you can register the machines in which print jobs are shared (hereafter referred to as "remote machines") as well as your machine.Note • Up to four remote machines can be set.

• [IP Address / Host name], [SSL], and [Port] of your machine are not displayed. For information on how to confirm them, refer to the Administrator Guide.


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IP Address/Host NameEnter IP addresses or host names of remote machines.Note • The following shows a sample of the IP address entry each for IPv4 and IPv6:

Example) 192.0.2.1 (For IPv4) [2001:DB8::1234] (For IPv6)

SSLSpecify the SSL setting on each machine. Select [Enabled] to enable the SSL communication when retrieving the job list of the remote machines. Select [Disabled] to use SOAP.If you change the SSL setting here, you also need to make the same change to the setting on the machine.Important • SSL is available when retreiving a job list of remote machines, but unavailable when sending

print data.

Note • Enable the IPsec communication to encrypt the print data transmission. For information on the IPsec settings, refer to the Administrator Guide provided with the machine.

PortEnter the SSL port number when you do not specify the default value. Note • This item is available when [Enabled] is selected for [SSL].

• SSL port number must be identical with all machines. When you enter a value other than default value (443), set the same value to all machines.

Connection TestSelect [Connection Test] to start the connection test. The connection statuses are checked for all of the machines whose IP addresses and host names are entered. The [Connection Test in progress] screen is displayed during the connection test. The [Connection Test completed] screen is displayed when the connection test completes.If there are any machines failed the connection test, the Device Number(s) and the total number of the failed machine(s) will be displayed. Select [Cancel] to suspend the connection test.Important • When you set [Login Type] to [No Login Required] before the connection test, a job list may

not be retrieved even when the connection test has succeeded.

Note • The connection test does not stop while a machine is being tested even if [Cancel] is selected. In this case, the [Canceling…] message will be displayed.

[Default Job Display Settings] ScreenSpecify the default view of the job list screen.Select [Jobs for This Device] to display a list of print jobs stored on your machine as default. Select [For All Devices] to display a list of all the print jobs stored on the remote machines as well as on your machine as default.

Printing

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Printing

This section describes how to send a print job from a computer, and print the job from a machine using Server-less On-Demand Print.

Configuration on the Print DriverOn a computer which you send a print job from, specify the User ID on the print driver to authenticate to the machine.

Supported Print DriversPrint drivers unique to each model (PCL/PostScript®)

Multi-model Print Driver 2

The following procedure uses the PCL print driver for Microsoft® Windows® 7 as an example.Note • The procedures in this guide may vary depending on the print driver being used due to the

upgrades.• When the machine and the remote machine are different models, the print result for color

documents may not be what was expected. Print the document using Multi-model Print Driver 2.

1 Select [Devices and Printers] from the start menu.

Printing

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2 Right-click your machine, and from the menu displayed, select [Printer properties].

3 Select the [Configuration] tab.

4 Click [Accounting].

Printing

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5 Confirm that [Always Use Default User Details] is selected, and then select [Enter owner name] in [Specify Job Owner Name].

6 Enter the User ID used for authentication, and then click [OK].Note • If a passcode is set for authentication, enter the passcode as well.

• If [Login to Remote Accounts] is selected for [Login type], enter [Domain] as well.• You can print jobs which have the same User ID as the smart card's User ID read by the IC

Card Reader or Embedded IC Card Reader. You do not need to register any users on the machine.

Printing

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7 Click [OK].

Sending a Print Job from a ComputerThe following describes how to send a print job from a computer.Note • The menu name may vary depending on the application being used.

1 Open the document you want to print.

2 Select [Print] from the [File] menu.

3 Select your machine in [Printer Name], and then click [Properties].

4 Select [Normal Print] in [Job Type], and then click [OK],

5 Select [OK].

Your print job will be stored on your machine. Go to the machine to print the stored job.

Printing

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Printing from a MachineThe following describes how to select stored print jobs and then print them from a machine.

1 Enter a User ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter] to log in.Note • To log in with a smart card, hold the card

over the IC Card Reader on the machine.

2 Select [Private Charge Print] on the Services Home screen.Important • Besides Private Charge Print for Server-

less On-Demand Print, we provide standard Private Charge Print, "Private Charge Print (Simple Check)", and "Private Charge Print (One-touch Print)". Each service has different button design.

3 Select a job to print on the [Private Charge Print] screen.Note • You can select multiple jobs at the same

time.• To deselect a job, select the job again.

You can set whether or not to make all stored jobs selected when the [Private Charge Print] screen appears. For more information, refer to "Default Setting for Job Selection" (P.9).

ButtonDisplays the [Admin Settings] screen. For the information on the [Admin Settings] screen, refer to "Configuration on Server-less On-Demand Print" (P.8).Note • This button appears for the login users who have the same authority as the System

Administrator.

ButtonSelect this button to change the setting of [Job Display] or [Job Display Order].Select [Job Display] to display the [Job Display] screen. Select [Job Display Order] to display the [Job Display Order] screen.For information on the [Job Display] screen, refer to "Changing the Displayed Jobs" (P.17). For information on the [Job Display Order] screen, refer to "Changing the Job Display Order" (P.17).

Select AllSelects all jobs in the list.

DeleteDeletes the selected jobs.

RefreshUpdates the information.

Finish Image Icons

Printing

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Finish Image IconsDisplays the finish images for each document.Select these icons to confirm the job details and change the settings.For information on how to change the print settings, refer to "Changing the Print Settings" (P.17).

Important • The appearance of the finish image icon may not correspond to the requested paper orientation and the image arrangement when using the PostScript print driver and the [Pages per Side] setting is specified. In this case, the job will be printed as requested from the print driver regardless of the appearance of the finish image icon.

• The [Punch] setting will not be reflected in the finish image icon when a print job is requested from the Multi-model Print Driver 2. In this case, the output will be punched as requested from the print driver regardless of the appearance of the finish image icon.

Note • The following icons may appear on the left of each finish image icon depending on the print settings.• Icon (Printable job with some conditions)

Some of the print settings specified in the job are not supported by the machine in use. Select the finish image icon to see the details of the unavailable settings.

• Icon (Unprintable job)The job cannot be printed by the machine in use. Select the finish image icon to see the details.

Job ListThe name, number of pages, print quantity, and stored date and time of each job are displayed in a list.

4 Press the <Start> button on the machine’s control panel.Important • Wait for a while until the machine receives your print request completely. Doing other

operations may result in printing failure.• When requesting multiple jobs stored in the different machines at one time, the order of

outputting may differ from the displayed order.

Note • When you select multiple jobs and the selected jobs contain both printable ones and unprintable ones (as in case of prohibition of color printing), only the printable jobs will be printed.

5 Select [Close].

6 Press the <Log In/Out> button on the control panel.

Make sure that you are logged out of the machine, and that the <Log In/Out> button is not lit.

Printing

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Changing the Displayed JobsThe [Job Display] screen allows you to switch the types of jobs to be displayed on the job list screen.Select [For This Device Only] to view a list of print jobs stored on your machine. Select [For All Devices] to view a list of all the print jobs stored on remote machines as well as on your machine.You can set the default value of this item. For more information, refer to "[Default Job Display Settings] Screen" (P.10).

Changing the Job Display OrderThe [Job Display Order] screen allows you to switch the display order of the jobs on the job list screen.Select either [Date & Time: Newest First] or [Date & Time: Oldest First].

Stopping a Print JobThe following describes how to stop a print job.

1 Press the <Stop> button on the machine’s control panel.

2 Select [Delete].Note • If you select multiple jobs on the job list

screen and cancel them, the canceled jobs may not be displayed on the job list. Wait for a while and select [Refresh] to display the jobs.

Changing the Print SettingsThe following describes how to change the print settings you have specified on a computer.Note • When the other jobs are selected on the job list screen, such jobs will be deselected after

changing the setting of a print job.

1 Select the finish image icon of the job to change the setting.

Finish Image Icons

Printing

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2 Set any items.Note • When a user who is prohibited color

printing requests a print job in color, the message "Change the Output Color" appears and the job is canceled. Select an available item for [Output Color] to print the job.

Print QuantityEnter a quantity of the print in the range from 1 to 999.Specify the number by any of the following methods:

After selecting the number entry box on the screen, use the displayed numeric buttons or the numeric keypad on the control panel.

Note • If you have entered an incorrect value, select [C] or press the <(C) Clear> button on the control panel. After entering the value and selecting [OK], the numeric keypad goes off.

Use [+] and [-] buttons.

Output ColorFor the full color print job, [Color (Auto Detect)], and [Black & White] can be selected.Important • This setting is unavailable for the monochrome models and the monochrome documents.

2 Sided PrintingSelect [1 Sided], [Flip on Short Edge], or [Flip on Long Edge].Note • [Flip on Short Edge] and [Flip on Long Edge] are unavailable for the single page document.

Pages per SideThe number of pages to be printed onto single side is displayed when the [Pages per Side] setting has been set on a computer. This item is not editable.

StapleEither [Yes] or [Binding Shift] is displayed when the staple processing has been specified on a computer. This item is not editable.

Hole Punch[Yes] is displayed when the punch processing has been specified on a computer. This item is not editable.

3 Press the <Start> button on the machine's control panel.Important • Wait for a while until the machine receives your print request completely. Doing other

operations may result in printing failure.

4 Select [Close].

Printing

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Reusing Printed JobsThe following describes how to select printed jobs or transfering/transferred jobs and print them on the [Print from History] screen.Note • The [Print from History] screen is displayed when you set [Use Print from History] to [Yes] in

the [Admin settings] screen.

1 Select [Print from History].

2 Select a job to print on the [Print from History] screen.The items displayed on the [Print from History] screen are same as those on the [Private Charge Print] screen. For more information, refer to "Printing from a Machine" (P.15).

3 Press the <Start> button on the machine's control panel.Important • Wait for a while until the machine receives your print request completely. Doing other

operations may result in printing failure.• When you start multiple jobs stored in the different machines at one time, the order of

outputting may differ from the displayed order.

Note • When you select multiple jobs and the selected jobs contain both printable ones and unprintable ones (as in case of prohibition of color printing), only the printable jobs will be printed.

4 Select [Close].

Troubleshooting

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Troubleshooting

This section describes how to solve the problems if any troubles may occur with the machine. Check the symptoms with the following table if any trouble occurs.

Unable to Start Server-less On-Demand Print

Symptom Cause/Remedy

The [Private Charge Print] screen does not appear after selecting the [Private Charge Print] button.

[Cause] Failed to obtain information of Server-less On-Demand Print.

[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch on the machine power. If the error still is not resolved, contact our Customer Support Center.

"Contact your System Administrator.Setup did not complete.Open the Private Charge Print screen as a System Administator." is displayed on the screen.

[Cause] The setup of Server-less On-Demand Print has not completed.

[Remedy] Enter [Private Charge Print] as the System Administrator and refer to the following article in this table.-----------------------------"Setup will begin.Select Start to begin setup and reboot this machine once it is completed. All stored jobs will be deleted during reboot."is displayed on the screen.-----------------------------

"Setup will begin.Select Start to begin setup and reboot this machine once it is completed.All stored jobs will be deleted during reboot."is displayed on the screen.

[Cause] The setup of Server-less On-Demand Print has not completed.

[Remedy] Select [Start]. The setup will begin and the machine reboots after it is completed.

"A system error has occurred.Contact your System Administrator."is displayed on the screen.



Troubleshooting

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Unable to View Print Jobs


"There is a device with communication error.Unable to retrieve printable job information."is displayed on the screen.

[Cause] Probable causes are as follows:1) An HTTP communication error occurred

between your machine and the remote machine.

2) The following settings vary between your machine and the remote machine(s).

Time System Administrator’s Login ID System Administrator’s Passcode

3) Connection to the remote machine failed because the time-out period elapsed.

[Remedy] For 1), match the SSL and port settings between your machine and the remote machine.For 2), match all the settings above between your machine and the remote machines.For 3), set a longer time period for the connection time-out.

"Unable to display job information as there are too many printable jobs for this device and other devices."is displayed on the screen.

[Cause] The number of print jobs stored on your machine or on a remote machine reached the maximum of 99.

[Remedy] Print some of the jobs to reduce the number of stored jobs. Check the job list after printing and all the jobs will be displayed.

"Up to 495 jobs are displayed as there are there are too many printable jobs for this device and other devices."is displayed on the screen.

[Cause] The number of your print jobs found by the searching reached the maximum of 495.

[Remedy] Print some of the jobs to reduce the number of stored jobs. Check the job list after printing and all the jobs will be displayed.

"Unable to retrieve information as device has communication error.Unable to display job information as there are too many jobs."is displayed on the screen.

For the message "Unable to retrieve information as device has communication error.", refer to the following article in this table.-----------------------------"There is a device with communication error.Unable to retrieve printable job information." is displayed on the screen.-----------------------------

For the message "Unable to display job information as there are too many jobs.", refer to the following article in this table.-----------------------------"Unable to display job information as there are too many printable jobs for this device and other devices." is displayed on the screen.-----------------------------

Troubleshooting

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Unable to Print

"Unable to retrieve information as device has communication error.Up to 495 documents are displayed as there are a lot of printable jobs."is displayed on the screen.

For the message "Unable to retrieve information as device has communication error.", refer to the following article in this table.-----------------------------"There is a device with communication error.Unable to retrieve printable job information." is displayed on the screen.-----------------------------

For the message "Up to 495 documents are displayed as there are a lot of printable jobs.", refer to the following article in this table.-----------------------------"Up to 495 jobs are displayed as there are there are too many printable jobs for this device and other devices." is displayed on the screen.-----------------------------

Not all the stored print jobs are displayed in the job list but any cases above do not correspond with your situation.

[Cause] Probable causes are as follows:1) The number of print jobs stored on your

machine or on a remote machine reached the maximum of 99.

2) The number of your print jobs found by the searching reached the maximum of 495.

[Remedy] For 1) and 2), print some jobs to reduce the number of stored jobs. Check the job list after printing and all the jobs will be displayed.

"A system error has occurred. Contact your System Administrator."is displayed on the screen.




The [ ] icon appears beside a job to print in the job list.

[Cause] The printer language used for the print job is not supported by the machine used for printing.

[Remedy] Print again from another machine supporting the printer language.

"Unable to start printing."is displayed on the screen.



"Unable to start printing.This job is being processed...Try again later."is displayed on the screen.

[Cause] The selected job cannot be printed because it is being processed.

[Remedy] Wait for a while, and then execute the operation again. If the error still is not resolved, the machine may not be set correctly. Contact our Customer Support Center.


Troubleshooting

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"The specified job is unavailable."is displayed on the screen.

[Cause] The selected job has already been printed or deleted.

[Remedy] Check the status of the print job on the [Job Status] screen.

"Select the job that you want to print and press the Start button."is displayed on the screen.

[Cause] The <Start> button on the machine's control panel is pressed before selecting any job.

[Remedy] Select one or more jobs to be printed and then press the <Start> button.

"Color print jobs are unavailable for this account.Change the Output Color."is displayed on the screen.

[Cause] You are prohibited from color printing. You cannot print any full color jobs.

[Remedy] Select an available item for [Output Color] on the screen for changing the print settings.

"That selection is unavailable while a job is in progress or while data is being received.Press Job Status button to check if there are jobs that require user attention."is displayed on the screen.

[Cause] The setup of Private Charge Print cannot be started as a job is in progress or data is being received.

[Remedy] Start the setup again after the job or the data transmission is completed. If the error still is not resolved, check if there is a job in waiting state or a job with an error.

"Print Job has been canceled.Too many jobs are being processed at a time.Wait for the current jobs to complete and try again later.If this error persists, check if there is a job that requiresuser attention or has an error by pressing the Job Status button."is displayed on the screen.

[Cause] The number of jobs that the machine can process at a time reached the maximum.

[Remedy] Execute the operation again after the jobs in progress are completed. If the error still is not resolved, check the [Job Status] screen to see if there is any job waiting for output or any job shown as an error termination.

Printing does not start after a while you direct the print job.

[Cause] An error occurred on the remote machine which stores the directed print job.

[Remedy] Resolve the error on the remote machine and direct the print job again.

"An error has occurred in the device stored with the selected job. Contact your System Administrator.The device address is as follows:Address: XXXXXXXXXXXX" is displayed on the screen.

[Cause] An error occurred on the remote machine which stores the directed print job.

[Remedy] Resolve the error on the remote machine and direct the print job again. If the error still is not resolved, contact our Customer Support Center.





Troubleshooting

24

The Print Result is Not What was Expected

Unable to Delete Print Jobs

"Unable to print the selected job on the device."is displayed on the screen.

[Cause] The selected job is unavailable because of other reasons than those referred to above.

[Remedy] Start the job again from another machine. If the error still is not resolved, delete the job because the job cannot be printed from the machines in use.


The [ ] icon appears beside the job to print in the job list.

[Cause] The print settings specified in the print job are not supported by the machine used for printing.

[Remedy] Print again from another machine supporting the print settings. For more information, refer to "Finish Image Icons" (P.16).


"There are jobs that cannot be deleted.Number of affected jobs: XXX/XXX"is displayed on the screen.

[Cause] Probable causes are as follows:1) The job is not deleted because the selected job

is in progress.2) The connection to the remote machine is failed

because the connection timeout period elapsed.[Remedy] For 1), wait for a while and send the delete request

again. For 2), send the delete request again. If the error still is not resolved, set the longer duration for the connection timeout period.

"Unable to delete job. This job is being processed...Try again later."is displayed on the screen.

[Cause] The selected job was not deleted because it was being processed.

[Remedy] Wait for a while, and then execute the operation again.

"Unable to delete job as communication with device could not be established. Contact your System Administrator.Address: XXXXXXXXXXXX" is displayed on the screen.

[Cause] Connection to the remote machine failed because the time-out period elapsed.

[Remedy] Send the print request again. If the error still is not resolved, set a longer time period for the connection time-out.

"An error has occurred in the device stored with the selected job. Contact your System Administrator. The device address is as follows:Address: XXXXXXXXXXXX"is displayed on the screen.

[Cause] The remote machine which stores the job to be deleted is in the System Administration mode or in the error state.

[Remedy] Send the delete request again after logging out from the authentication mode or resolving the error on the remote machine. If the error still is not resolved, contact our Customer Support Center.


Troubleshooting

25

Unable to Change the Environment Setting

Some Machines Fail the Connection Test


[Cause] An internal error occurrd in your machine.[Remedy] Switch off the machine power, make sure that the

touch screen is blank, and then switch on the machine power. If the error still is not resolved after sending delete request again, contact our Customer Support Center.


"Unable to change setting. Select [Save] again."is displayed on the screen.

[Cause] Probable causes are as follows:1) You have specified the incorrect setting.2) An internal error occurred on the machine.3) The SSL and port settings vary between your

machine and the remote machine(s).[Remedy] For 1), check if the setting is correct.

For 2), wait for a while, and then execute the operation again. If the error still is not resolved, contact our Customer Support Center.For 3), match the SSL and port settings between your machine and the remote machine(s).

"There are duplicate addresses. The entered address will be cleared."is displayed on the screen.

[Cause] Duplicate IP addresses have been entered in [IP Address/Host Name] on the [Add Device] screen.

[Remedy] Check the IP addresses.


A connection test has not succeeded.The [ ] icon appears beside the machine(s) which failed the test.

[Cause] Probable causes are as follows:1)The remote machine is not turned on.2) The following settings vary between your

machine and the remote machine(s). Time System Administrator’s Login ID System Administrator’s Passcode

3) Network connection setting is not correct or the network cable does not connect to the machine physically.

4) The SSL or port setting on the [Add Device] screen is not correct.

[Remedy] For 1), turn the machine on.For 2), match all the settings above between your machine and the remote machines.For 3), check the network connection setting and the connection of the network cable.For 4), confirm the SSL and port settings.


Troubleshooting

26

Checking Detail InformationYou can check the content version of this feature. Detail information for Server-less On-Demand Print may be required upon contacting us. Follow the procedure below to check the information.

1 Hold down the <Dial Pause> button on the control panel for five seconds and more.

2 Check the information on the screen.Note • The left two digits of the three numbers

divided by periods mean the version information.

3 Select [Close].

Notes and Restrictions

27


This section describes the notes and restrictions to observe when using Server-less On-Demand Print.

Notes and Restrictions on the Use of the MachineWhen Server-less On-Demand Print is enabled, it takes a few seconds longer than usual for a machine to warm up.

Match the default language displayed on the screen of your machine with those of remote machines.

Match the clock time on your machine with those on remote machines. If those times differ, job information may not be retrieved properly.

As there are different types of IDs that can be registered on the machine such as User IDs and card numbers, the same text string ID may exist for both User ID and card number. In this case, print jobs stored by the both users may be displayed when a smart card is used for logging in to the machine. When Server-less On-Demand Print is enabled and if a smart card is used for local authentication, do not assign the same string ID to different users even though their ID types are different.

When remote authentication is enabled with Server-less On-Demand Print, the setting made under [Properties] > [Connectivity] > [Protocols] > [LDAP] > [LDAP Authorization Access] in CentreWare Internet Services will be invalid.

When you access remote server with Version 2.0 or Version 4.0 (old version) web browser to use the services other than this feature, specify Version 2.0 or Version 4.0 as the protocol type of URL for [Server Setup] of [Web Applications Service Setup]. This setting takes precedence of the value [V5] specified for [Web Applications Version] of [Web Browser Setup].Example) When you specify Version 2.0 as web applications version:- http-v2://www.example.com- http-v2://192.0.2.1 (IPv4)- http-v2://[2001:DB8::1234] (IPv6)- https-v2://www.example.com- https-v2://192.0.2.1 (IPv4)- https-v2://[2001:DB8::1234] (IPv6)

Note • When you specify Version 4.0, please read [v2] as [v4].

Notes and Restrictions on the Use of the Print FeatureFor Server-less On-Demand Print, each job is sent independently even when you send multiple print requests in one instruction. Therefore, it may take longer period of time to print than usual. If the machine receives a fax job while multiple print jobs are being printed, the fax job is output during the print jobs in progress. Change the settings if you want to prevent print jobs from being interrupted by a fax job.

Printing or deleting job may be suspended due to Auto Clear. In this case, set longer time than current setting or select [Off] for [Auto Clear] under [System Settings] > [Common Service Settings] > [Machine Clock / Timers] on the [Tools] screen.

Just like general print jobs, you can process jobs being printed on the [Active Jobs] tab of the [Job Status] screen from a remote machine. Be careful not to delete or cancel these jobs from the remote machine.


28

If you request print instructions from different machines at the same time, it may take longer time before start printing.

If you request a print instruction for jobs stored on different machines at a time, the jobs may not be printed in the same order as they appear on the screen.

The interrupting operation is not available for Server-less On-Demand Print.

A banner sheet cannot be printed out in a job printed with the conventional Private Charge Print feature. For Server-less On-Demand Print, however, a banner sheet can be printed out if set to be enabled.

A job printed with Server-less On-Demand Print is shown as "Web Application Print" on a Job History Report.

[Delete Job After Print Default Settings] is unavailable for this feature. For information on how to delete the completed jobs, refer to "Use Print from History" (P.9).

Number of Viewable Print JobsYou can view up to 99 print jobs per machine in the job list on each of the [Private Charge Print] screen and the [Print from History] screen*. If exceeding 99 in any of machines, jobs that come after the 99th job will not be displayed for that machine.*: [Print from History] screen is displayed when you set [Use Print from History] to [yes] in the [Admin Settings]

screen.

When the number of retrieved jobs reaches the maximum of 495, the remaining jobs will not be displayed.

Note • The displayed jobs vary depending on the setting of [Job Display Order].

About License

29

About License

This section describes information about the licenses of OSS (Open Source Software) included in this software. Be sure to read through it.

jQuery 1.8.3Copyright 2013 jQuery Foundation and other contributorshttp://jquery.com/

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

jQuery Mobile 1.2.0Copyright 2012 jQuery Foundation and other contributors,http://jquery.com/

Copyright (C) 2013 Fuji Xerox Co.,Ltd.



THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING

About License

30

FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

jQuery UI 1.10.0Copyright 2013 jQuery Foundation and other contributors,http://jqueryui.com/

This software consists of voluntary contributions made by many individuals (AUTHORS.txt, http://jqueryui.com/about) For exact contribution history, see the revision history and logs, available at http://jquery-ui.googlecode.com/svn/




iScroll v4.2.5Copyright (c) 2012 Matteo Spinelli, http://cubiq.org/




Index

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Numerics

2 Sided Printing ................................................... 18

A

Add Device ............................................................ 9Admin Settings ................................................ 9, 15allocate memory .................................................... 6

C

changing the job display order ............................ 17changing the print settings .................................. 17checking detail information ................................. 26Connection Test .................................................. 10Connection Timeout Period .................................. 9

D

Default Job Display Settings ........................... 9, 10Default Setting for Job Selection ........................... 9Delete Job After Print Default Settings ............... 28deleting a print job ............................................... 15

E

environment settings ............................................. 5

F

finish image icons ............................................... 16

I

IP Address/Host Name ....................................... 10IPP ........................................................................ 6

J

Job Display ......................................................... 15Job Display Order ........................................... 9, 15job list .................................................................. 16job with some conditions ..................................... 16

L

language setting .................................................. 27license ................................................................. 29login type ............................................................... 7

N

number of viewable print jobs .............................. 28

O

Output Color ........................................................ 18

P

Port ...................................................................... 10print driver settings .............................................. 11Print from History ................................................. 19Print Quantity ....................................................... 18print result is not what was expected ................... 24printing ................................................................. 11printing from a machine ....................................... 15private print settings .............................................. 8protocol .................................................................. 7

R

remote machine ..................................................... 9reusing printed jobs ............................................. 19

S

selecting all print jobs .......................................... 15sending a print job from a computer .................... 14Server-less On-Demand Print ............................... 3SOAP ..................................................................... 6some machines fail the connection test ............... 25SSL ...................................................................... 10stopping a print job .............................................. 17supported models .................................................. 4supported print drivers ......................................... 11

Index

Index

32

U

unable to change the environment setting ...........25unable to delete print jobs ....................................24unable to print ......................................................22unable to start Server-less On-Demand Print ......20unable to view print jobs ......................................21unprintable job .....................................................16updating the display .............................................15Use Print from History ............................................9user details ............................................................8

W

web browser ..........................................................6

Supported Models

Server-less On-Demand Print User...

Documents

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