Serco Internal Local Support Services Framework Initial Research Kate Green Welfare Assistance...

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Local Support Services Framework

Initial Research

Kate Green

Welfare Assistance Development Manager

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WARD PROFILES

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ABBEYSERVICES LOCATED IN WARD: Children’s Centre Training Centre 2 Advice services (not city wide access, specific groups only)

SERVICES AVAILABLE TO WARD:There are approx. 31 services available to the ward. These services cover advice & guidance, training, debt & budgeting and IT. Some services are specific in terms of criteria to access, others are open to all.

IT AVAILABLE IN WARD:There are potentially 24 open access PC’s available to the Abbey ward. 22 of these are not currently public however could potentially be with the right support. This is a ratio of 44:1

AMOUNT OF RESIDENTS AFFECTED IN WARD:1062 residents in the Abbey Ward are affected by at least one welfare reform change. The total weekly loss for the ward is £6345.94 and the average household loss is £5.98 per week

GAP ANALYSIS:The services available in this ward relating to advice and guidance are limited. The 2 existing advice services are for specific groups and have specific aims. There is room for development of advice & budgeting provision. The training centre is currently open access however agreement to develop the services available was forthcoming.

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ALLESTREE

SERVICES LOCATED IN WARD:Allestree has a public library only. There are no other services based within the ward

SERVICES AVAILABLE TO WARD:There are approx. 32 services available to the ward. These services cover advice & guidance, training, debt & budgeting and IT. Some services are specific in terms of criteria to access, others are open to all.

IT SERVICES AVAILABLE IN WARD:There are 7 open access PC’s available in the ward. This is a ratio of 14:1

AMOUNT OF RESIDENTS AFFECTED IN WARD:95 residents in the Allestree ward are affected by at least one welfare reform change. The total weekly loss for the ward is £599.73 and the average household loss is £6.31 per week.

GAP ANALYSIS:The residents of Allestree have little provision in terms of services within the ward however the figures show that the impact of welfare reform is minimal. There are services available to the ward however residents have to travel outside of the ward to access them. The IT provision is minimal however the need in the area will be minimal also. There is room for development however we can anticipate the need being low.

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ALVASTONSERVICES LOCATED IN WARD:2 Children’s Centres 2 advice services covering advice & guidance, budgeting & debt, IT & trainingPublic library

SERVICES AVAILABLE TO WARDThere are approx. 31 services available to the ward. These services cover advice & guidance, training, debt & budgeting and IT. Some services are specific in terms of criteria to access, others are open to all.

IT SERVICES AVAILABLE IN WARDWe still require information on some of the IT provision but early research shows at least 9 public access PC’s as well as a further 6 PC’s that could potentially be available with public access. This is a ratio of 151:1AMOUNT OF RESIDENTS AFFECTED IN WARD1359 residents in the Alvaston ward are affected by at least one welfare reform change. The total weekly loss for the ward is £9509.36 and the average household loss is £7.00 per week.

GAP ANALYSISAlvaston has the 4th most residents with at least 1 welfare reform reduction. The two advice services available within the ward do have some restrictions in terms of who can access however there is room and willingness to extent the remit with support. There is a lack of IT in this ward when balanced against the need. Development to meet the need within this ward is required.

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ARBORETUMSERVICES LOCATED IN WARDThere is currently approx 29 services based within the Arboretum ward. The organisations operating within the ward offer a wide range of services covering advice and guidance, training, budgeting and debt, IT and there are also very specific services for specific client groups. Most of the city wide services are based within the Arboretum ward


IT SERVICES AVAILABLE IN WARDThere are 85 PC’s with open public access within the Arboretum ward however there is information outstanding for the ward so this is likely increase dramatically once the information is received. This is a ratio of 24:1

AMOUNT OF RESIDENTS AFFECTED IN WARD2066 residents in the Arboretum ward are affected by at least one welfare reform change. The total weekly loss for the ward is £12578.35 and the average household loss is £6.09 per week.

GAP ANALYSISThe service provision in Arboretum is heavy however the need is also the highest in the city. The services within the ward are also mainly accessible by anyone within the city of Derby which could result in longer waiting times to access the services based within the ward. The IT provision will need to be revisited once all of the information has been received.

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BLAGREAVES

SERVICES LOCATED IN WARDBlagreaves currently only has one public library and no other services available within the ward.


IT SERVICES AVAILABLE IN WARD:There are 4 open access PC’s available in the ward. This is a ratio of 102:1

AMOUNT OF RESIDENTS AFFECTED IN WARD407 residents in the Blagreaves ward are affected by at least one welfare reform change. The total weekly loss for the ward is £2764.82 and the average household loss is £6.79 per week.

GAP ANALYSIS There is definite room for development in Blagreaves. Although the ward is not within the top 5 wards hit with welfare reform changes it does require development in all areas to meet the potential need.

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BOULTON

SERVICES LOCATED IN WARD:There is currently a children’s centre and a public library in Boulton. There are no other services based within the ward.


IT SERVICES AVAILABLE IN WARDThere are 4 open access PC’s available in the ward. This is a ration of 238:1

AMOUNT OF RESIDENTS AFFECTED IN WARD953 residents in the Boulton ward are affected by at least one welfare reform change. The total weekly loss for the ward is £7871.40 and the average household loss is £8.26 per week.

GAP ANALYSIS The Boulton ward requires development in all areas. The lack of provision in the ward balanced against the amount of people affected suggests that this is an area where people may struggle to access services locally.

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CHADDESDEN

SERVICES LOCATED IN WARDThere is currently a public library, 2 children’s centres and one advice service that operate within the Chaddesden ward.


IT SERVICES AVAILABLE IN WARDThere are 4 open access PC’s available in the ward. This is a ration 158:1

AMOUNT OF RESIDENTS AFFECTED IN WARD633 residents in the Chaddesden ward are affected by at least one welfare reform change. The total weekly loss for the ward is £4974.57 and the average household loss is £7.86 per week.

GAP ANALYSIS Although there is some provision for advice & guidance and debt and budgeting there is room for development within the ward. The IT provision is minimal and may also need developing to meet the need of the local residents.

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CHELLASTON

SERVICES LOCATED IN WARDThere is currently a public library and 1 children’s centre located within Chellaston


IT SERVICES AVAILABLE IN WARDThere are 4 open access PC’s available in the ward. This is a ration of 134:1

AMOUNT OF RESIDENTS AFFECTED IN WARD535 residents in the Chellaston ward are affected by at least one welfare reform change. The total weekly loss for the ward is £4026.21 and the average household loss is £7.53 per week

GAP ANALYSIS The Chellaston ward requires development in all areas. The lack of provision in the ward balanced against the amount of people affected suggests that this is an area where people may struggle to access services locally.

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DARLEYSERVICES LOCATED IN WARDDarley currently has one children’s centre and one service relating to finances. This service also offers budgeting support and some basic debt advice.


IT SERVICES AVAILABLE IN WARDEarly research shows that there is no open access PC provision within the ward.

AMOUNT OF RESIDENTS AFFECTED IN WARD931 residents in the Darley ward are affected by at least one welfare reform change. The total weekly loss for the ward is £5770.35 and the average household loss is £6.20 per week.

GAP ANALYSIS There is a lot of room for development in Darley. There is a need for IT development to enable local residents to make and manage their claims online. There is also a need for advice and information development to meet the need of the local residents, as well as potential development in the provision of training.

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DERWENTSERVICES LOCATED IN WARDThere is currently 3 services available in Derwent along with a public library and a children’s centre. One of the three services is specifically for residents with brain injuries and is open access to the city. The other two services are open to residents within the ward.


IT SERVICES AVAILABLE IN WARDEarly research has shown that there is currently only 2 open access PC’s available in the ward. There is however a willingness to develop this within local services. This is a ratio of 603:1

AMOUNT OF RESIDENTS AFFECTED IN WARD1206 residents in the Derwent ward are affected by at least one welfare reform change. The total weekly loss for the ward is £9887.65 and the average household loss is £8.20 per week.

GAP ANALYSIS When balancing the need against the provision there is a definite need for development within the ward. The IT provision stands out as most in need of development due to the number of people affected within the ward.

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LITTLEOVER

SERVICES LOCATED IN WARDThere is currently a Children’s Centre located within the Littleover ward. There is no further provision. SERVICES AVAILABLE TO WARDThere are approx. 32 services available to the ward. These services cover advice & guidance, training, debt & budgeting and IT. Some services are specific in terms of criteria to access, others are open to all.

IT SERVICES AVAILABLE IN WARDEarly research shows that there is no open access PC provision within the ward.

AMOUNT OF RESIDENTS AFFECTED IN WARD322 residents in the Littleover ward are affected by at least one welfare reform change. The total weekly loss for the ward is £2749.48 and the average household loss is £8.54 per week.

GAP ANALYSIS There is very little provision in Littleover. There is a need to develop and bring services in to the area to meet the need of the local residents. This provision may only need to be minimal due to the amount of people affected. The IT provision may also need developing to meet the local need.

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MACKWORTH

SERVICES LOCATED IN WARDThere is currently a public library, a children’s centre and one other service offering training courses.

SERVICES AVAILABLE TO WARDThere is approx. 32 services available to the ward. These services cover advice & guidance, training, debt & budgeting and IT. Some services are specific in terms of criteria to access, others are open to all.

IT SERVICES AVAILABLE IN WARDThere are 4 open access PC’s available in the ward. This is a ratio of 242:1

AMOUNT OF RESIDENTS AFFECTED IN WARD969 residents in the Mackworth ward are affected by at least one welfare reform change. The total weekly loss for the ward is £7321.76 and the average household loss is £7.56 per week.

GAP ANALYSIS There is a lack of information and advice provision within the Mackworth ward. There is also room to develop the IT provision. When balancing the amount of residents affected with the provision, more support may be needed.

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MICKLEOVERSERVICES LOCATED IN WARDThere is currently a public library and 1 children’s centre located within Mickleover



AMOUNT OF RESIDENTS AFFECTED IN WARD202 residents in the Mickleover ward are affected by at least one welfare reform change. The total weekly loss for the ward is £1655.03 and the average household loss is £8.19 per week

GAP ANALYSIS The residents of Mickleover have little provision in terms of services within the ward however the figures show that the impact of welfare reform is relatively minimal. There are services available to the ward however residents have to travel outside of the ward to access them. The IT provision is minimal however the need in the area will be minimal also. There is room for development but we can reasonably anticipate the need being low.

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NORMANTONSERVICES LOCATED IN WARDThere is currently a library, children’s centre, learning centre, and 5 other services available in the Normanton ward. The 5 other services include advice and information, debt and budgeting, DV services for women, training and financial services.


IT SERVICES AVAILABLE IN WARDThere is currently only 9 open access PC’s available in Normanton however some services within the area have indicated that it is a service that they are prepared to offer. This is a ratio of 164:1

AMOUNT OF RESIDENTS AFFECTED IN WARD1476 residents in the Normanton ward are affected by at least one welfare reform change. The total weekly loss for the ward is £10924.64 and the average household loss is £7.40 per week

GAPS ANALYSIS On balance, the provision for information and advice needs to be developed in Normanton. The demographic of the area also suggests that more training provision would be beneficial for the local residents. The need for IT services far outweighs the provision available so development of access to IT is needed.

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OAKWOODSERVICES LOCATED IN WARD:There is currently a children’s centre and a public library in Oakwood. There are no other services based within the ward.



AMOUNT OF RESIDENTS AFFECTED IN WARD290 residents in the Oakwood ward are affected by at least one welfare reform change. The total weekly loss for the ward is £1880.90 and the average household loss is £6.49 per week.

GAP ANALYSIS The Oakwood ward potentially requires development in all areas. The lack of provision in the ward balanced against the amount of people affected suggests that this is an area where people may struggle to access services locally. The number of people affected is fairly low in comparison to other wards so any provision developed would have to be proportionate to the need.

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SINFINSERVICES LOCATED IN WARD:There is currently a children’s centre and a public library in Sinfin. There are no other services based within the ward.



AMOUNT OF RESIDENTS AFFECTED IN WARD1520 residents in the Sinfin ward are affected by at least one welfare reform change. The total weekly loss for the ward is £11996.62 and the average household loss is £7.89 per week.

GAP ANALYSIS Based on the amount of people affected by at least one welfare reform change, Sinfin needs development in all areas. There may not be sufficient IT or advice services within the area. There may also be a need for more training provision.

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SPONDON

SERVICES LOCATED IN WARD:There is currently a children’s centre and a public library in Spondon. There are no other services based within the ward.



AMOUNT OF RESIDENTS AFFECTED IN WARD407 residents in the Spondon ward are affected by at least one welfare reform change. The total weekly loss for the ward is £3108.92 and the average household loss is £7.64 per week.

GAP ANALYSIS Based on the amount of people affected by at least one welfare reform change, Spondon needs development in all areas. There may not be sufficient IT or advice services within the area. There may also be a need for more training provision.

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Overview of Research

• The initial research has shown that there is a limited amount of specialist advice and support. The services that do offer this are oversubscribed. This type of advice and support will be required by the residents with complex needs (within the claimant categories) when UC is introduced.

• The IT provision within the city is in excess of the amount first thought. Some development may be required but approx. 354 PC’s are available across the city and a large majority of these units have open access. The ones that don’t are potentially prepared to offer this service.

• There appears to be a lack of budgeting support and money advice in general. This is an area that is easily developed and would meet the needs of the framework.

• Training provision on the whole is reasonable. Varying the locations of this support may be an area for development but the provision within Derby is good.

• Although Derby is not UC ready, provision on the whole is good. Co-ordination of provision will go a long way.

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Next Steps

• Framework Construct • Overarching Partnership Agreement • Local Delivery Partnership Agreements

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Have We Missed Anything?

• Research is still in fairly early stages, is there anything to add?

• Would you like to add anything today?• Areas for further research?

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Thank-you

Serco Internal Local Support Services Framework Initial Research Kate Green Welfare Assistance...

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