DASAR DAN TADBIR DALAM SE-JARAH BY NOOR AIN MAT NOOR ISBN : 9789831008324 1009802 DS592 .D37 2015 PENERBIT UNIVERSITI MALAYA, 2015 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF

Dewasa ini, ramai pihak yang mengang-

gap sejarah sebagai ilmu yang tidak pent-

ing dan tidak relevan lagi pada masa kini.

Hakikatnya, kegagalan memahami masa

lalu sebenarnya menjadi punca kepada

kegagalan untuk merancang masa depan.

FILEM MELAYU : CITRA BUDAYA DAN RAKAMAN SEJARAH BY JINS SHAMSUDDIN ISBN : 9789670474700 1009709 PN1993.5.M3 J56 2014 UNIVERSITI UTARA MALAYSIA (UUM PRESS), 2014 LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY

COLLECTIONS

Dunia perfileman Melayu telah bermula

pada tahun 1933 di Singapura dengan

penayangan filem Laila Majnun. Sejak itu,

filem Melayu mula mengambil alih peran-

an bangsawan sebagai medium budaya

popular yang utama dalam kalangan

masyarakat Melayu bandaran.

HEGEMONI BUDAYA POLITIK MELAYU BY NOOR SULASTRY YURNI AHMAD ISBN : 9789674122331 1009714 DS 595.95 .N66 2014 PENERBIT UNIVERSITI KEBANGSAAN MALAYSIA, 2014 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF

On hegemony in politics and government

in Malaysia.

IDENTITI CINA MALAYSIA ELEMEN DAN PEMBENTUKAN BY LEE YOK FEE ISBN : 9789831007662 1009716 DS595 .L44 2014 PENERBIT UNIVERSITI MALAYA, 2014 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Sejak tahun 1980-an, kajian identity men-jadi semakin popular dalam dunia akade-mik.

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| SENARAI BUKU: PERPUSTAKAAN TUN ABDUL RAZAK UiTM SHAH ALAM

| 20 JUDUL (m/s:1-5) & 24 JUDUL (m/s:6-11)

01

INTEGRITI KONSEP DAN AMALAN BY JAMIAH MANAP ISBN : 9789670922140 1009721 HM216 .J36 2015 PENERBIT UNIMAP, 2015 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Integriti tunjang keungulan ummah. Pelaksanaan integrity bukanlah tanggung-jawab yang mudah.

ISLAM DAN MELAYU DALAM PER-LEMBAGAAN: TIANG SERI HUB-UNGAN ETNIK DI MALAYSIA BY NAZRI MUSLIM ISBN : 9789674121853 1009756 HT1521 .N336 2014 PENERBIT UNIVERSITI KEBANGSAAN MALAYSIA, 2014 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Buku ini diterbitkan atas kesedaran untuk menyemarakkan lagi diskusi ilmiah mengenai perlembagaan dalam Bahasa Melayu.

KEMBARA SEORANG PELUKIS: LAKARAN & CATATAN 60 HARI DI EROPAH BY FAI ZAKARIA ISBN : 9789670798073 1009766 WM 460 N398 2015 ITBM, 2015 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF

Buku ini menceritakan cara yang

pengarang rasa terbaik dan perkongsian

dalam bentuk yang digemari yang melibat-

kan lakaran, sedikit tip, detik-detik yang

dilaluinya dan bagaimana hidangan seder-

hana mampu mewarnai harinya.

KENANG-KENANGAN ABDULLAH MUNSYI BY AB. RASHID ZAHARI ISBN : 9789679503197 1009769 DS599.M3 Z34 2012 IBS BUKU, 2012 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF The Student Study Guide for Founda-tions of Psychological Testing has 15 chapters corresponding to those in the main textbook and follows a consistent structure for quick and easy access to key information.

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LINGUISTIK MELAYU EDISI KETIGA BY ZULFIKLEY HAMID ISBN : 9789679428230 1009772 PL5103 .L56 2015 PENERBIT UNIVERSITI KEBANGSAAN MALAYSIA (UKM), 2015 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Buku ini amat sesuai untuk mereka yang ingin mendapatkan gambaran umum dan menyeluruh tentang pengajian bahasa melayu atau linguistik melayu. Setiap bi-dang yang dikaji dalam pengajian bahasa melayu telah dihuraikan secara yang mu-dah dan telah disertakan contoh-contoh yang sesuai.

MODENISASI PENTADBIRAN NEGERI KEDAH, 1895-1957 BY MOHD SHARIFF ABU SAMAH ISBN : 9789670474359 1009791 DS598.K28 M74 2012 PENERBIT UUM, 2012 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Modernization of state administration in Kedah, Malaysia from 1895 to 1957.

PEJUANG-PEJUANG KEMERDEKAAN BY RAMLAH ADAM ISBN : 9789832600046 1009795 DS597.14 .P45 2003 INSTITUT KAJIAN SEJARAH DAN PAT-RIOTISME MALAYSIA, 2003 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF

Buku ini cuba menjalankan satu peranan penting sebagai pendokumentasi kepent-ingan dan ketokohan individu-individu yang terkemuka dalam setiap tahap pent-ing sejarah Malaysia.

MINORITY JURISPRUDENCE IN IS-LAM: MUSLIM COMMUNITIES IN THE WEST BY SUSANNE OLSSON ISBN: 9781472590916 1009493 KBP65 .O47 2016 I.B.TAURIS, 2016 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF According to many Islamic jurists, the world is divided between dar al-Islam (the abode of Islam) and dar al-harb (the abode of war). This dual division of the world has led to a great amount of juridi-cal discussion concerning what makes a territory part of dar al-Islam

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MODERN MOSQUES IN MALAYSIA: BETWEEN REGIONALISM AND ECLEC-TICISM BY WAEL A. YOUSEF MOUSA ISBN : 9789838616188 1009810 Z246 .A43 2016 PENERBIT USM, 2014 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF This richly illustrated book introduces readers, through a thoughtful critical anal-ysis, to a unique blend selected modern mosques in Malaysia.

MUSLIM FAMILIES, POLITICS AND THE LAW: A LEGAL INDUSTRY IN MULTICULTURAL BRITAIN (CULTURAL DIVERSITY AND LAW) BY RALPH GRILLO ISBN : 9781472451217 1008894 (D200)KD4102.M86 G75 2015 ROUTLEDGE, 2015 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF Contemporary European societies are multi-ethnic and multi-cultural, certainly in terms of the diversity which has stemmed from the immigration of workers and refu-gees and their settlement.

PANORAMA BAHASA MELAYU SEPANJANG ZAMAN BY NIK SAFIAH KARIM ISBN : 9789831005002 1009793 PL5103 .S25 2010 PENERBIT UNIVERSITY MALAYA, 2015 LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY COLLECTIONS

Bahasa Melayu mempunyai sejarah yang gilang-gemilang. Sejak zaman silam lagi Bahasa Melayu menjadi lingua franca bagi kawasan Kepulauan Melayu.

PANTUN WARISAN: KHAZANAH BU-DAYA BANGSA : SIRI PERTAMA HASIL CIPTAAN BARU 25,000 RANGKAP PANTUN BY MOHD. JAMIL BIN MUKMIN ISBN: 9789832600312 1009794 PL5136 .P36 2013 INSTITUT KAJIAN SEJARAH DAN PAT-RIOTISME MALAYSIA (IKSEP), 2013 LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY COLLECTIONS Pantun ialah puisi tradisional Melayu turun temurun yang tertua di dalam bu-daya Melayu.

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PEMBUDAYAAN BAHASA MELAYU SEBAGAI BAHASA ILMU TINGGI BY NOOR ROHANA MANSOR ISBN : 9789670524726 1009817 P40.85.M4 N76 2014 PENERBIT UNIVERSITI MALAYSIA TERENGGANU, 2014 LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY COLLECTIONS Tsunami bahasa melanda negara apabila bahasa Melayu tercabar dan terpinggir kedudukannya dalam gelombang pendidi-kan negara dengan keutamaan kepada bahasa Inggeris sebagai bahasa kema-juan antarabangsa.

PUISI MURNI: ANTOLOGI SAJAK DAN SEBUAH PANTOMIM BY MOKHTAR YASIN ISBN : 9789832600428 1009798 PL5160.5 .M65 2013 INSTITUT KAJIAN SEJARAH DAN PAT-RIOTISME MALAYSIA, 2013 LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY COLLECTIONS 'This book is a collection of thought pro-voking and timely readings on a topic of increasing importance; business ethics in Islam. The chapters provide an excellent review and integration of diverse literature on Islamic business ethics within contem-porary frameworks

PERJANJIAN & DOKUMEN LAMA MA-LAYSIA 1791-1965 : OLD TREATIES & DOCUMENTS OF MALAYSIA, 1791-1965 ISBN : 9789830683058 1009797 JQ1062.A58 I57 2008 ITBM, 2008 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF

Buku ini mengamdungi dukumen dan per-janjian dari zaman Kesultanan Melaka hingga Pemasyhuran Malaysia dan Pem-isahan Singapura.

PEMERKASAAN PERPUSTAKAAN ISLAM BY SANIAH ARMIA ISBN: 9789832718345 1009801 Z675 .P46 2016 PENERBIT INSTITUTE KEFAHAMAN ISLAN MALAYSIA, 2016 LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELF On library science in Islamic perspective in Malaysia.

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APPLIED STATISTICAL DESIGNS FOR THE RESEARCHER BY DARYL S. PAULSON ISBN : 9780824740856 1008278 QA279 .P38 2003 CRC PRESS, 2003 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Showcasing a discussion of the experi-

mental process and a review of basic sta-

tistics, this volume provides methodolo-

gies to identify general data distribution,

skewness, and outliers.

STRATEGIC MANAGEMENT IN AC-TION BY MARY COULTER ISBN : 9780137042869 1008283 HD30.28 .C696 2010 PEARSON, 2010 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Coulter effectively blends theory with

plenty of opportunity to practice through-

out the text, providing students with the

ideologies, ethical dilemmas, and unique

strategies of today's real managers and

organizations in action.

SERVICES MARKETING : CONCEPTS, STRATEGIES, & CASES BY K. DOUGLAS HOFFMAN ISBN : 9781285429786 1009348 HD9980.5 .H644 2017 CENGAGE LEARNING, 2017 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Using a reader-friendly, streamlined struc-

ture, the book explores services marketing

not only as an essential focus for service

firms, but also as a competitive advantage

for companies that market tangible prod-

ucts.

CUSTOMER BEHAVIOR : CONSUMER BEHAVIOR AND BEYOND BY JAGDISH N SHETH ISBN : 9780030980169 1008417 HF5415.32 .S54 1999 SOUTH-WESTERN COLLEGE PUB, 1999 LOCATION : PTAR UNDANG-UNDANG KOLEKSI AKSES TERHAD-BAHAN

SILIBUS

Marketing students should read Customer

Behavior; it has a lot of salutary messag-

es for marketing practitioners, marketing

managers, and marketing strategists as

well.

VOL.10, MAC 2018

| SENARAI BUKU: PERPUSTAKAAN TUN ABDUL RAZAK UNDANG - UNDANG

| 24 JUDUL

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SUCCESSFUL PROJECT MANAGE-MENT BY JACK GIDO ISBN : 9781285068374 1009416 HD69.P75 G53 2015 MASON, OHIO : SOUTH-WESTERN, 2015 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This title helps you learn the keys to effec-

tive communication both within and out-

side a team and see firsthand how project

management is applied in the workplace

with this edition's cases and new real-

world vignettes.

.

CUSTOMER RELATIONS & RAPPORT BY JOHN E FORDE ISBN : 9780538725279 1008225 HF5415.5 .F665 2002 MASON, OH : SOUTH-WESTERN THOMPSON LEARNING , 2002 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Customer Relations & Rapport will teach

you and your employees how to build,

maintain, and nurture your customer rela-

tionships, as well as how to handle dissat-

isfied customers.

REENGINEERING THE CORPORATION : A MANIFESTO FOR BUSINESS REVO-LUTION BY MICHAEL HAMMER ISBN : 9780060559533 1008254 HD58.8 .H356 2001 HARPERCOLLINS, 2001 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This book leads readers through the radi-

cal redesign of a company's processes,

organization, and culture to achieve a

quantum leap in performance.

STRATEGIC ORGANIZATIONAL COM-MUNICATION : IN A GLOBAL ECONO-MY BY CHARLES R CONRAD ISBN : 9781444338638 1009412 HD30.3 .C655 2012 WILEY-BLACKWELL , 2012 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

With a sophisticated and approachable style that has made it a standard in the field, this fully revised seventh edition of Strategic Organizational Communication engages readers in a comprehensive discussion of organizational communica-tion theories.

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ORGANIZATIONAL COMMUNICATION : APPROACHES AND PROCESSES BY KATHERINE MILLER ISBN : 9780495565819 1008428 HD30.3 .M55 2009 CENGAGE, 2009 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This volume presents organizational com-

munication from both a communication

and managerial perspective. The text's

writing style and use of examples and

case studies should prove accessible to

undergraduates.

.

SERVICES MARKETING MANAGE-MENT : A STRATEGIC PERSPECTIVE BY HANS KASPER ISBN : 9780470091166 1008423 HD9980.5 .K375 2006 WILEY, 2006 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

In order to deliver excellent service quali-

ty, it is critical to understand, create and

deliver real value to all stakeholders. The

second edition of Services Marketing

Management has been thoroughly re-

vised and restructured to provide the stu-

dents with an overview of services mar-

keting from this clear strategic orientation.

CUSTOMER SERVICE : A PRACTICAL APPROACH BY ELAINE K. HARRIS ISBN : 9781292040356 1009233 HF5415.5 .H2897 2014 PEARSON, 2014. LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This edition features a revised chapter on

technology, new Ethics in Action exercises

and coverage of the latest trends in the

customer service field.

BUSINESS PROCESS MANAGEMENT : PROFITING FROM PROCESS BY ROGER T. BURLTON ISBN : 9780672320637 1008228 HD31 .B76996 2001 SAMS PUBLISHING, 2001 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Guides managers and NBA-seekers through the transition from the traditional "offline" ways of doing business to incor-porating e-commerce and the Internet as a business tool to interact and transact.

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CUSTOMER SERVICE : S/NVQ LEVEL 2 BY SALLY BRADLEY ISBN : 9780435465292 1008134 HF5415.5 .B73 2007 HEINEMANN, 2007 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Designed to provide students with the

underpinning knowledge for the NVQ in

Customer Service at Level 2, this book

covers the two mandatory units and ten of

the option units. It includes case stud-

ies which give students the opportunity to

analyse and discuss real-life situations

and to practise their skills.

STRATEGIC MANAGEMENT : CONCEPTS AND CASES BY DAVID, FRED R ISBN : 9780273755999 1008286 HD30.28 .D385 2011 PEARSON, 2011 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

The thirteenth edition explores the current

global recession and shows how it has

affected the business environment,

providing updated coverage of strategic-

management concepts, theory, research,

and techniques in every chapter.

SERVICES MARKETING : PEOPLE, TECHNOLOGY, STRATEGY BY CHRISTOPHER LOVELOCK ISBN : 9780273756064 1009395 HF5415.122 L68 2011 PEARSON, 2011 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

The fundamentals of services marketing

presented in a strategic marketing frame-

work.

BUSINESS PROCESS CHANGE : A MANAGER'S GUIDE TO IMPROV-ING, REDESIGNING, AND AUTOMAT-ING PROCESSES BY PAUL HARMON ISBN : 9781558607583 1008259 HF5548.32 .H367 2003 MORGAN KAUFMANN PUBLISHERS, 2003 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

It focuses on the process change problems faced by todays managers, summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling, presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign, and offers detailed case studies showing how these methods are implemented.

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CUSTOMER SERVICE : CAREER SUC-CESS THROUGH CUSTOMER LOYALTY BY PAUL R. TIMM ISBN : 9780133056259 1009235 HF5415.5 .T513 2014 PEARSON, 2014 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This edition features more on social net-

working, trustability, and customer service

trends. Information is also included on

internal customers, emerging technolo-

gies, and stress-reducing techniques.

A GUIDE TO THE PROJECT MANAGE-MENT BODY OF KNOWLEDGE BY PROJECT MANAGEMENT INSTI-TUTE ISBN : 9781880410233 1008130 HD69.P75 G845 2001 PROJECT MANAGEMENT INSTITUTE, 2001 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Among the changes are more emphasis

on progressive elaboration, an acknowl-

edgement of the role of the project office,

and the expansion of the treatment of

earned value man

BUSINESS PROCESS MANAGEMENT : PRACTICAL GUIDELINES TO SUC-CESSFUL IMPLEMENTATIONS BY JOHN JESTON ISBN : 9780415641753 1009225 HD62.17 .J47 2014 ROUTLEDGE, 2014 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This highly anticipated third edition brings

Jeston and Nelis’ practicable frameworks

and solutions up-to-date with the latest

developments in BPM, including the appli-

cation of the frameworks to value-driven

BPM.

CONFLICT MANAGEMENT : A PRACTICAL GUIDE BY PETER CONDLIFFE ISBN : 9780409342956 1009227 HD42 .C6435 2016 LEXISNEXIS, 2016 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

The book assists you to view conflict as a potentially dynamic stimulus to interper-sonal and group relations as well as providing a consideration of the ethical issues that can arise.

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CUSTOMER SERVICE : A PRACTICAL APPROACH BY ELAINE K. HARRIS ISBN : 9780131989375 1008136 HF5415.5 .H2897 2007 PEARSON PRENTICE HALL, 2007 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

This edition features a revised chapter on

technology, new quick quizzes, job link

activities, team building exercises, and

expanded challenge projects.

STRATEGIC MANAGEMENT : TEXT AND CASES BY GREGORY G. DESS ISBN : 9781259278211 1009408 HD30.28 .D4746 2016 MCGRAW-HILL EDUCATION, 2016 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Provides readers a treatment of traditional

strategic management topics, application

of strategic management concepts to real

-world examples, and interwoven contem-

porary themes revolving around globaliza-

tion, technology, ethics, environmental

sustainability and entrepreneurship.

ORGANIZATIONAL COMMUNICATION : APPROACHES AND PROCESSES BY KATHERINE MILLER ISBN : 9781285164205 1009342 HD30.3 .M55 2015 WADSWORTH CENGAGE LEARNING, 2015 LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /

OPEN SHELF SYLLABUS

Suitable for undergraduate students, this

book presents organizational communica-

tion from both a communication and man-

agerial perspective.

A PRACTICAL GUIDE TO THE SKILLS OF MENTORING BY REG HAMILTON ISBN : 9679784703 1009249 HF5385 .H36 1994 PELANDUK PUBLICATIONS (M), 1994 LOCATION : PTAR UNDANG-UNDANG BAHAN RAK TERBUKA / OPEN SHELF

This book is the first to describe only what competent mentors do but the skills they need to be effective.

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