Seminar Strategic Contract Management for Oil Gas
description
Transcript of Seminar Strategic Contract Management for Oil Gas
1 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
This programme is designed to improve
delegates’ awareness of techniques and
best practices associated with the
management of oil and gas contracts let to
third party suppliers. This is a fully
participative programme that will update
delegates on key advances in contract
management and developments in the oil
and Gas sector best contracting practices.
It will incorporate a number of case studies
as well as group working throughout.
After attending you will be able to:
Compose objectives for a procurement of
the provision of products or services from
external suppliers
Recognise the skills of a contract
manager
Differentiate the factors that lead to poor
performance versus the achievement of
sound value for money
Identify the key stages of the tendering
process and evaluate how these stages
can impact on the success of the contract
Interpret and formulate key performance
indicators and specifications
Employ techniques that will help motivate
supplier performance and build
continuous improvement
This Course is Conducted By: Rob Thompson
Common problems associated with
contracts with suppliers in the oil &
gas
Internally Driven
Externally Driven
Proactive Strategies to effect problem
management
Actions to mitigate the impact
Setting objectives for procurement
projects
The special skills required for
effective oil & gas contract
management
Relationship management
strategic planning and implementation
Identification of the key risk
determinants
Development and promulgation of policy
and guidance
Standard setting across the organisation
Policing/enforcement responsibility to
ensure the organisation’s Policy/
guidance/ standards are being adhered
to
Competitive tendering and how each
stage impacts on the contract
Procurement Cycle Analysis
Supplier management
Total cost approach
VA/VE
Supply Market Development
Developing robust oil & gas contracts
Mapping Demand
Defining appropriate specifications
Writing Control Documents
Risk Management in Oil & Gas
Contracts
Undertaking risk assessments
Developing risk management strategies
Analysis of Key Provisions in
International Oil & Gas Contracts
Competitive bidding and Reimbursables
Leverage and Horizontal Integration
Standardisation v Innovation v
Competitive Differentiation
Strategic Supplier and Market
Development Bidder Selection
MMO Demand Management
E-Procurement opportunities and cross
functional competency management
Supplier capacity relocation and quality
control
Risk Gain share and Reward
Asset Whole life Cost Management
Principal Standard Form Contracts
Used in the Oil and Gas Sector
EPIC/EPC(I) v Discrete Demand and
Assembly
EC, EP, BOT, GC, MC, PSC, TSA, PSAC,
Concession and service contracts
Managing Agent
Consortia/Joint Venture
Ensuring compliance with the contract
Understanding contractual remedies for
poor performance
Key Contract Clauses
Applying effective contract monitoring
Key Measures of Supplier Performance
Improving Performance
Change control mechanisms
Handling Claims and Variations
Partnering & Negotiations
Creating partnering style relationships with
suppliers
Negotiating improvements to current
service delivery
Management and Negotiation Techniques
Managing the Legal Issues
Dispute Resolution Process
Key Legal Contractual Risk Management
Issues
Managing force majeure and liability
clauses
Motivational factors that enhance
performance and create continuous
improvement
Joint Performance Systems
Performance Reviews
Incentives
Review and evaluation
Who Should Attend: Contract Administrators, Project Coordinators, Contracts Officers and Managers, Engineering Project Managers, Construction Managers, Tenders Managers, Buyers, Procurement/Purchasing Managers, Project Managers, Maintenance Mangers and Systems Managers and all others in organizations whose leadership want world-class skills sets in those involved in contract management activities. The program is a great way to develop those new to the function, prepare for a major project, or useful as a refresher for veterans
This course has added to me more information and gave me a guideline and rules to be implemented in my work. I really thank you [ for the] quality training that your company had provided.
Contracts Specialist MAADEN PHOSPHATE COMPANY
Other Trainings:
Strategic Negotiations in Procurement
& Purchasing
Supplier Qualification and
Performance Measurement
Cost Reduction in Purchasing
Leading & Managing for Procurement
& Purchasing
Tender Management
IT Contract Management
Global Procurement Best Practices
Materials & Demand Planning
IT Contract Negotiation
2 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
This course will provide tools and
techniques to enable participants to
determine the need to negotiate, pursue a
tactical or a strategic approach to the
negotiation and how to separate the key
negotiation drivers of the individual parties.
Further learn how to examine the
importance of the negotiation strategy and
how it is fully integrated into the corporate
procurement strategy.
Attend & Discover:
Plan in multi-disciplinary teams
Create the right negotiation strategy
Understand key tactics and ploys
Understand the impact of legislation on
the outcome
Select the right type of supplier
relationships - recognise their
applicability and the best means of
measurement.
Identify key behavioural aspects within
the negotiation
Know what makes a skilled negotiator
Integrate negotiation into the total
purchasing cycle
Apply the key tasks for the preparation
and planning needed for successful
negotiation
Manage the key phases of negotiation
This Course is Conducted By:
Rob Thompson
The Evolution of Negotiation within
the Procurement Environment
Strategy Preparation and Determination
Implications for the Buyer and Seller
Negotiation Research
The Ideal Negotiation
Preparation and Planning
Key Phases
Key Issues
Key behavioural aspects
Tactics and Ploys
The Negotiation
Structure
Conflict Management
Persuasion Techniques
Review and Analysis
Control
Agreement
Implementation
Personal Negotiation Profiling
Characteristics of a skilled Negotiator
Individual Improvement Programmes
What are they?
How are they created?
How can they be used?
What will they tell me?
Skills Assessment Profiling
Analysis and Creation of Individual
negotiation profiles
Style
Power
Attitude
Flexible v positional
Handling the Negotiation
A Business scenario to provide base data to
form part of the individual Improvement
programme and re-affirm the
appropriateness of the profile created
Develop the right information base
Understand the Business methods
Understand the social and political
organisation
Understand the Financial and legal modus
operandi
Understand the Infrastructure and logistical
systems
MAJOR PROCUREMENT NEGOTIATION
EXERCISE:
A negotiation Exercise testing the skills and
profiles of the participants will run for the rest
of the day.
We want the supplier to say yes
The business problem will incorporate all the
key factors of the programme.
Evaluating and re-assessing the Individual
Improvement Programmes and setting targets
for the future.
Who Should Attend:
Materials, Contracts, or Purchasing Managers,
Buyers, Contract Administrators, any other
Managers or Professionals involved in
Implementing cost reduction initiatives or
looking for savings relating to the purchase of
goods, equipment, supplies, and services.
Rob’s interactive approach & in-depth explanations and examples added immense value. He added new dimensions to the Contract Management, Contracts Creation & relationship with strategic information and application.
Contracts Manager BT APPLIED TECHNOLOGY
3 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Most organizations recognize that they cannot perform any better than their suppliers perform and therefore continuous improvement of supplier performance is critical to the success of any organization. As a result supplier assessment, selection, and performance measurement are being recognized as critical processes where high management and professional competencies are required. This fast paced seminar provides both strategic and practical insights into:
Achieving Supplier Total Quality
What can Measurements Accomplish
Developing the Qualification Process
Supplier Performance -What to Measure
Collecting, Rating, and Reporting Supplier Performance
How To Use Performance Measurements
Seminar Objectives
Benefit from hearing the practices and experiences of others
Cover the many steps in a proper supplier evaluation
Develop performance weightings
Learn how to use performance results for continuous improvement
Explore various rating systems Discuss methods of collection and reporting data.
Training Methodology
Participants will increase competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, individual and team cases, and group discussions covering the many topics presented in the seminar.
Program Summary
Supplier qualification and performance measurement are the processes of evaluating, measuring, analyzing, and managing supplier selection and performance with the objective of improving quality, reducing Total Cost of Ownership, reducing risk, and providing continuous improvements in supplier and contractor performance. This program provides methods and competencies directed at improving these processes within the buying/contracting organization.
This Course is Conducted By: Robi Bendorf
Achieving Supplier Total Quality
World Class organizations understand that their success will be determined by their abilities to select, manage, and continuously improve a complex network of suppliers.
How Are We Doing In Supplier Assessment & Performance Measurement?
Steps In Achieving Total Quality From Suppliers
Achieving Total Quality From Suppliers--What Will Not Work!
Case: How Does Your Supplier Performance Compare.
What can Measurements Accomplish
Determining the best approach for supplier performance measurement requires that you first clearly define the objectives of such a system as it relates specifically to your organization.
Objectives of Supplier Performance Measurement
Best Practices In Supplier Qualification
Best Practices in Supplier Performance System
Best Practices in Supplier Relations
Case: Supplier Performance Measurement Objectives
Developing the Qualification Process
Selecting the best supplier through the implementation of a world class supplier qualification procedure is one of the most important parts of the Supply Management Process.
Developing The Qualification Process
The Preliminary Supplier Assessment
The Supplier Site Assessment
Who Participates In Supplier Qualification
The Supplier Evaluation Forms
Qualified Supplier List
Case: Developing Supplier Qualification Procedure
Supplier Performance -What to Measure
In our efforts to increase margins, it is critical to understand the areas in which supplier performance most significantly drives Total Cost of Ownership.
Key Elements Of Supplier Performance Measurement
Common Performance Categories
Category Weighting
Deciding Which Suppliers To Measure
The Difficulties Of Measuring Supplier Performance
Quantitative Vs. Qualitative Data
Cases-What to Measure for the Supplier Scorecard and Determining Criteria Weightings
Collecting, Rating, and Reporting Supplier Performance
Only about ½ of the organizations measure supplier performance and only about 5% of them do it well.
Collecting the Data
Rating Methods - Basic Points
Rating Systems Options
Developing Performance Standards
Applying Supplier Performance In Total Cost Of Ownership (TCO)
Performance Indexing as a KPI
Cases: Selecting Suppliers using Supplier Performance in a TCO model and developing supplier performance indexes.
How to Use Performance Measurements
In addition to mitigating risks of supply disruption and lowering total costs, there are a number of other benefits from measuring and analyzing supplier performance.
Benefits From Measuring And Analyzing Supplier Performance
Establishing Expectations
Sharing The Information
Holding Supplier Recognition Events
Motivate Supplier With Performance Measurements
Expectations From The Supplier’s Point Of View
Case: Letting the Supplier Measure Your Organization as a Customer
WHO SHOULD ATTEND: Contracts, Procurement, Purchasing, and
Project personnel, Engineering, Operational,
Quality, and Maintenance personnel, and all
others who are involved in interfacing with
contractors or suppliers in the acquisition of
materials, equipment, parts, and services or
anyone who wants to improve supplier
performance and gain successful outcomes.
4 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
Who Should Attend:
Materials, Contracts, or Purchasing Managers,
Buyers, Contract Administrators, any other
Managers or Professionals involved in
Implementing cost reduction initiatives or
looking for savings relating to the purchase of
goods, equipment, supplies, and services.
COURSE SUMMARY COURSE OUTLINE
Did you know that as a purchaser you
could be responsible for spending over
50% or your organization’s revenue? This
could be spent on goods and services like
raw material or even overnight mail. Yet,
by contrast, labour costs seldom exceed
10 to 15 percent of sales. So when the
goal is to increase earnings by lowering
costs, you have to look very closely at
what and how you buy. Cost Reduction
Programs and Cost Price Analysis and
tools, when properly implemented, will
result in dramatic reductions in cost and
bring significant improvements in
productivity across your organization.
Key benefits of attending this
workshop:
Explore 20 cost reduction methods
and gain substantial savings
Learn proper Cost Reduction
Reporting Procedures
Streamline and improve your supplier
performance
Master data mining and learn the art
of strategic plans
Accurately monitor your cost
improvements
Learn how to get control of your time
with the all important ABC analysis
Develop your skill in handling
Purchase Price Indexes
This Course is Conducted By: Robi Bendorf
Purchasing Savings Impact on the
Bottom Line
See the purchasing savings go right to the
bottom line whereas a small percentage of
sales hit the bottom line
The need for change
Purchasing savings model
Essential Issues in Cost Reduction
Initiatives
A check List resulting for experiences
Cost Reduction Reporting Procedures
A formal reporting process is essential for
you to have a successful initiative and to
motivate people to search for savings
Difference between cost reduction and
avoidance
Types of reduction
Sample reporting form
Continuous Improvement Skills Set
This will give you an essential skill set and
training
A comprehensive list of crucial skill
sets
Data Mining
The 1st critical step for you to perform
world class purchasing is to have a spend
profile
Sources of date to develop the spend
profile
Developing the spend profile
Commodity Codes
Developing the ABC analysis
Opportunity Assessment
After the spend profile is developed, you
need to show how to analyze data.
Included are some essential tools used by
very few purchasers
Analyzing the spend profile
A demonstration of how to use Pivot
Tables, Filters in Excel Course outline
Develop Opportunity Hypotheses
This will enable you to identify specific
opportunities and how to rank them
User group brainstorming sessions
The Improvement Opportunity form
Purchase Price Index
This will show you how to develop a KPI to
show positive savings performance even
when prices are increasing
Developing company purchase price
index and comparing to external
Indexes
Cost Reduction Methods
This will clarify typical savings methods
and enable you to implement improved
performance
Benchmarking
Early Purchasing
Supplier Involvement
Supplier reduction
Advancing supplier relationships
Supplier qualification methods
Supplier performance measurement
Strategic alliances
Understanding of supply marketplace
Developing commodity plans
Resisting price increases
Reengineering processes
Negotiations
Inventory reduction
Improving terms & conditions
Long term agreements
Information Systems
Value analysis
Reducing Waste in the supply chain
Defining Price/ Cost Analysis
“Robi is a true Guru of Purchasing. Case study exercises were excellent! The Cost Reduction Strategies content/programme is practical & relevant to promote effective buying. Robi has changed my perspective of procurement buyers. He has lifted the professional profile of buyers.”
GM Procurement Celcom Axiata Group Berhad
5 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Supply management is becoming more
challenging every day with most
organizations demanding and expecting
purchasing and procurement personnel to
provide leadership abilities and
management skills directed at bringing
their performance to World-Class status.
World-Class Procurement Operations bring
significant annual total cost improvement,
significant strategic value added, and
strong recognition to the function and
those in it. Yet according to many studies,
most organizations must significantly
improve their supply management
operations in order to provide the
continuous improvements needed to win
and earn profits in today’s very
competitive market place.
This fast paced seminar is designed to
explore areas of leading and managing the
procurement organization toward
procurement best practices so that
participants can successfully implement
the strategies necessary to make
purchasing a recognized core competency
of their organization.
Seminar Objectives:
Upon completion of this seminar,
participants will know:
Essentials for Leadership Success
Difference between Managing and
Leading
Setting the Direction for World-Class
Supply Management
How Minding the Gap Results in a
Strategic Plan
Best Practices Categories in
Strategically Focused Sourcing
Operations
Professional Standards of Ethics
Key Performance Measurements
How To Develop A Strategic Sourcing
Plan
A Process for Developing
This Course is Conducted By: Robi Bendorf
Organizational Impact:
The organization will benefit by
Higher productivity of personnel involved
in procurement activities
Reduced total cost of ownership for
purchased materials, equipment, and
services thru better leadership and
management
Improved productivity of the entire
organization by better on time delivery
of high quality goods and services
Improved supplier performance and
relations
Greater strategic focus of those involved
in supply management
Personal Impact:
Attendees will gain by participation in this
program as a result of:
Better leadership and management skills
Increased skill sets in supply
management
A greater sense of professionalism
Knowledge of world-class purchasing
practices
Greater ability to lead continuous
improvement programs
Increased recognition by the
organization due to improved
performance
Course Outline- Leading & Managing for
Purchasing & Procurement –cont’d:
Leading and Managing
Skilled leaders and managers are essential
if procurement is to bring to the
organization the vast benefits of
World-class supply management.
Management and Leadership--What is the
difference?
What helps or Interferes with becoming a
True Leader
Developing Leadership Competencies
Setting the Direction for World Class
Purchasing
It is critical to establish the importance of
the function and the need for it to emerge
as a core competency of the organization.
Winning And Procurement As A Core
Competency
Leadership is About Results—Getting To
World Class
Leading Change to Become More
Strategic
Showing Purchasing’s Impact On The
Bottom Line
The Procurement Mission & Vision
Statement
Determining and Managing the ―Gap‖
Developing the Procurement
Organization’s Strategic Plan
Purchasing Skill Sets
Good managers know that Purchasing
Departments cannot perform better than their
people and that world class performance in
procurement activities requires highly trained
competent professionals with high ethical
standards.
Purchasing Personnel Required Skill Sets
Job Descriptions
Skill Set Assessment
Training Programs
Professionalism
Purchasing Ethics
Strategic Sourcing
Purchasing personnel must move from the
tactical focus of most purchasing operations
to a much more strategic focus that brings
continuous improvement to the bottom line of
the organization.
Time Spent On Various Tasks
Commodity Coding
Developing Spend Profiles
ABC Analysis
Risk Analysis
Strategic Sourcing Plans
Relations with Other Functions
Integrating with other functions and providing
the organization with clear high value added
activities is essential for supply management
to reach its strategic potential.
How Do Other Functions View Purchasing
Developing And Maintaining A Customer
Focus
Internal Customer Survey
How Does Senior Management Measure
Purchasing
Purchasing Accountability
Measuring Purchasing Performance With
Key Performance Indicators
Process Improvement
World-class organization are not asking if they
need to improve their process but only how
fast can they improve them.
Supplier Relationship Management (SRM)
Process Mapping To Eliminate Low Value
Activities
Reengineering Processes
Total Cost of Ownership
Making Sure We Obtained Lowest Cost
High performing procurement departments
can proudly point to the fact that the best
practices being applied are resulting in the
lowest Total Cost of Ownership for their
organization.
Developing A Company Purchase Price
Index
Cost Reduction Initiatives
Savings Reporting
Supply Chain Management
Who Should Attend:
Materials, Contracts, or Purchasing Managers,
Buyers, Contract Administrators, any other
Managers or Professionals involved in
Implementing cost reduction initiatives or
looking for savings relating to the purchase of
goods, equipment, supplies, and services.
6 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Good endings usually require good
beginnings. This is particularly true for
procurement activities where best
practices in tender management, the
beginning of the contracting process, are
essential for a successful project outcome
and minimization of total cost.
This program is designed to take the
participant from the time the requirement
is defined and a contract is desired thru
the major steps of the tendering process
that conclude with successful negotiations.
The critical issues of the tendering
process, risk mitigation thru contract
types, contractor selection, evaluating the
price, and finally planning for successful
negotiations all receive coverage in this
valuable program that is certain to reduce
costs and add to the organization’s
objective for improved performance in all
activities.
Seminar Objectives:
Upon completion of this seminar, participants will know:
The Tendering Process And The Major Steps That Should Be Followed
Mitigation Of Risk By Selection Of Contract Type
Methods Of Selection And Qualifying Contractor
Applying Technology To The Tendering Process
The Criticality Of The Statement Of Work
Terms & Conditions For Economic Price Adjustments
Essential Elements of a Valid Contract Avoiding Disputes Payment Types
Organizational Outcomes:
The organization will benefit by:
Reduced Cost Of Contracts For Materials & Services
Reduced Risks In Contracting Higher Productivity Of Contracting
Personnel Greater Strategic Focus Of Those
Involved In Contracting
Personal Outcomes:
Attendees will gain by participation in this program as a result of:
Increased Skill Sets In The Tendering Process
A Greater Sense Of Professionalism Knowledge Of World-Class Tendering
Practices Greater Ability To Lead Successful
Negotiations Increased Recognition By The
Organization Due To Improved Performance
The Tendering Process
What Should Be Tendered—The ABC
Analysis
Major Steps And Flow Of The
Tendering Process
Elements Of A Good Procurement &
Competitive Bidding Process
Principals And Standards Of Ethical
Supply Management Conduct
Small Group Exercise: What is fair and
reasonable pricing and what is a fare profit
for the supplier?
presents an overview of the steps in the
tendering process and looks at the
objectives of both parties which must be
considered in developing the tender and
contract strategy.
Defining the Scope & Total Cost Of
Ownership
Total Cost Of Ownership
The All Critical Statement Of Work
Types Of Statement Of Work
Statement Of Work Check List
Small Group Exercise: Develop a check
list for writing an effective statement of
work
introduces the point that all
participants in the tendering process must
clearly have knowledge of what they are
buying and the marketplace if the outcome
is to meet the organization’s
objectives.
Types of Contracts & Risks
Contract Types
Mitigating Risk By Contract Type
Market Price Indexes
Economic Price Adjustments Contracts
Individual Exercise: Apply the Economic
Price Adjustment formula to an actual case
to determine the results.
develops the awareness that there are
more than just lump sum
contracts in the procurement tool box and
that in many cases other types of
contracts types will be to the benefit of the
buyer.
Structuring the Contract
Commercial Terms & Conditions
Acceptance Clause
Example Of Contract Check Lists
Methods Of Payment
Progress Payments
Small Group Exercise: Defining
Acceptance Clause issues
Segment 4 focuses of the importance of
having tendering personnel carefully design
the terms and conditions for the contract
which must be part of the tender
documents.
Qualifying Suppliers & Price Evaluation
Best Practices In Supplier Qualification
Reverse Auctions In The Tender
Process And Evaluation
Requesting Supplier’s Cost Or Pricing
Data
Small Group Exercise: Applying Bidder’s
past performance measurements to adjust
Bidder’s Price
involves the critical steps of supplier
qualification, presents the use of technology
in obtaining bids and then
discusses issues related to competitive bid
evaluations.
Negotiation Planning and Strategies
When Does The Negotiation Start
Types of Negotiations
Identifying Negotiation Issues And
Objectives
Group Exercise: Discuss best strategy for a
specific case involving an attendee.
In Segment 6 we acknowledge that the side
that prepares the best usually wins the
negotiation and therefore focus on
negotiation planning strategies.
This Course is Conducted By:
Robi Bendorf
WHO SHOULD ATTEND:
Contracts Officers and Managers, Procurement/
Purchasing Managers Engineering Project
Managers, Construction Managers, Tenders
Managers, Buyers, Contract Administrators, Project Coordinators, Maintenance Mangers and
Systems Managers and all others in organizations
whose leadership want world-class skills sets in
those involved in tender and contract
management activities. The program is a great
way to develop those new to the function,
prepare for a major project, or useful as a
refresher for veterans.
“Robi is an experienced trainer and I picked up some good ideas from his training. Materials are up to date.”
Sourcing Manager Lafarge Malayan Cement Sdn Bhd
7 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Once the commercial transaction is
negotiated and signed, most contracting
teams in the IT/Outsourcing sector are
pulled from the process – at the same
time that the parties are escalating their
focus on the transaction. Both parties are
incented to maximize their financial yield
on the transaction and minimize their risk,
yet some do not treat Contract
Management as a key to their overall
success. This interactive session that
includes 5 exercises related to the IT
sector, will help you discover:
Attend and Discover:
How to dedicate the necessary tools,
techniques and talent to managing
commercial relationships?
What is the difference between
Contract Administration, Contract
Management and Relationship
Management in the IT/Outsourcing
sector?
What is needed for you to succeed at
all three levels?
How to drive greater value and
innovation into subsequent
contracting cycles with your
commercial partners?
Learn cost effective contract
administration and management
techniques
Identify opportunities to reformulate
your commercial IT contracting
Strategies
Develop specific and realistic
commercial relationship performance
metrics
Achieve excellence in your commercial
relationships
Identify opportunities to automate
your contract management processes
through software and other tools
Resolve contractual disputes without
destroying the relationship
Overcoming the challenges in contract
implementation
Developing a implementation project
plan
Keeping the roles and responsibilities
clearly understood
How to overcome resistance points and
barriers in the implementation
Exercise 1 Maintaining separation
between a System Design and System
Maintenance contract
Addressing the differences in contract
administration and management
What is contract Administration
What is contract management?
Keeping focused on the rights and
responsibilities throughout the
fulfillment phase
Exercise 2 Performing contract
administration and management on an
outsourcing services contract
Selecting Contract Management
Software that is a best fit to purpose
What is your electronic contracting
strategy?
Which options are the best fit for your
strategy?
Managing the contract change order
process
What is a change order and why does it
happen?
Understanding the relationship
dynamics behind a change order
Documenting the change order and
preventing excessive changes
Embracing Supplier Relationship
Management tenets in contracting
What is Supplier Relationship
Management?
Understanding the benefits of a well
managed supplier relationship
Exercise 3 Managing a hardware
maintenance services agreement
Applying Customer Relationship
Management principles in contracting
What is Customer Relationship
Management?
Understanding the benefits of a well
managed customer relationship
Keys to success in Customer
Relationship Management
Exercise 4 Managing a software
maintenance services agreement
Utilizing Alternative Dispute
Resolution options
What is arbitration?
What is mediation?
Exploring negotiation options before
taking the litigation path
Exercise 4 Resolving a dispute over a
Cloud computing services agreement
Managing key contracts in the IT/
Outsourcing sector
Hardware equipment sales
agreements
Hardware and software maintenance
agreements
Software licensing agreements
Telecom and cloud services
agreements
Managing contract close-out
Why do contracts terminate?
Understanding the rights and
responsibilities that survive
termination
Closing out the contract -
communication and change
management considerations
Exercise 5 Managing the software
license contract into perpetuity
This Course is Conducted By:
Jim Bergman
WHO SHOULD ATTEND:
Purchasing, sourcing and supply management
professionals, Sales contracting professionals,
Contract lawyers and attorneys, Contract
management professionals, Contract
managers and administrators, End-users who
impact, or are impacted by, the contracting
process, Finance professionals involved in
contracting, Contract negotiators, Operational
managers, Commercial relationship managers.
“One of the best courses I’ve been to and a great help to my work ”Practical, Easy to Understand and Extremely Useful. What more can I ask.”
8 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
In today’s economic environment, doing what you’ve always done-even if you do it very well-is no longer acceptable. Under pressure to contain costs and produce results despite challenging circumstances, you need to transform rather than simply improve operations. That means adopting the philosophies, methods, and processes that will make your organization ―best in class‖
What makes an organization best in class? The answer can vary with each company, but there are practices that many leading companies are adopting. We will present key practices that have been employed in a variety of industries and locations.
The sequence of these best practices does not indicate any priority or suggest a higher or lower importance ranking. However, the presentation does offer a systematic approach for measuring the effectiveness in building a best in class procurement group.
These practices include the following:
Enterprise alignment in conjunction with
strategic direction
Utilizing certain technologies to enhance
capabilities and proficiency
Establishing relationships with key
suppliers
Engaging in g in strategic sourcing
Application of total cost of ownership
(TCO) and not price
Using a structural application to fit multi
– national supply requirement
Initiating the appropriate level of control
to ensure accomplishment of results
Minimizing risk via a systematic and
collaborative approach
Optimization of inventory
Even if you have implemented some of
these practices, the insights and examples
presented will serve to validate your
current strategy. Understanding more
about these practices will aid you in
selecting the additional ones to move you
closer to a best in class enterprise!
This Course is Conducted By: Michael Gozzo
What you will learn:
How to initiate an assessment of your
posture relative to best practices
How to employ effective tactics that will
win stakeholder engagement
The best technology tools to employ in
various situations
Spend Analysis capability
Supplier Relationship Management
Collaborative Forecasting Planning
and Replenishment
How to establish alliances for critical
relationships
How to create a platform for problem
resolution
What are the steps involved in
employing strategic sourcing
What is Total Cost of Ownership (TCO)
How to employ TCO
What is optimization of inventory
How to achieve an inventory level that
will reduce inventory
How to determine procurement/supply
organization to fit most situations
I. Introduction
a. Today’s competitive issues
b. The role and impact of procurement
c. Studies identifying the best practices
II. Enterprise Alignment
a. Leaderships Role
b. Structural considerations necessary for
best results
c. Stakeholders – who, why and how to
involve
d. Exercise - enlightenment
III. Collaboration - A Major Results Tool
a. Supplier relationship maturity model
b. Transforming the relationship
i. Developing ―Trust‖
c. How to increase supplier involvement
IV. Strategic Sourcing as a Major Tool
a. What is it and why do it?
b. Defining the process – steps to
accomplish it
c. Developing and managing the supply
base
i. How many suppliers are needed?
ii. Selection and evaluation
techniques
d. Exercise – Supplier Selection/
evaluation
V. Procurement s and Cost (TCO)
a. Traditional financial impact
b. Procurement process cost factors
c. Operational performance costs
d. Total Cost of ownership (TCO) vs.
Traditional Accounting
i. How to reduce the TCO
e. Process Improvement Model
VI. Leveraging Technology
a. Supplier Relationship Management
(SRM)
b. Supply Chain integration
c. Definition of e-tools and their
application
i. Spend Analysis
ii. E-sourcing
d. Pitfalls to avoid but learn from
VII. Risk and Procurements Role
a. Where are the risks?
b. Risk Analysis Tools for mitigation
VIII. Case Study Application of Best
Practices
WHO SHOULD ATTEND:
Purchasing, Procurement, and Supply Chain
Managers and professionals, Materials,
Contracts, Projects, Maintenance, Operations,
and Financial Managers and, All other
Managers and Professionals interested in
lowering total cost and increasing productivity
and profit contributions from better
purchasing operations.
9 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Today’s economics in business has brought many companies to address major investments like inventory with a limited results solution outsource the function and/or activity. Procurement services and Contract manufacturing activities are typically what have been employed. Some reduction of inventory occurs BUT it is minimal as to what it could be.
In order to achieve a level of significant reduction (more than 20% improvement per a research agency) throughout the supply chain, a deeper awareness of what creates inventory needs to be understood. WHY? Certain actions taken will only provide a short term impact/result. The basic problems haven’t been addressed (actions to reduce order quantities & revert to Lean Practices for delivery have downstream impacts: 1) increased equipment downtime; 2) increased transportation and handling costs. These effects could have been avoided by addressing core operating issues/problems.
The presentation will provide the basic foundation to the principles driving inventory decisions. Instruction will deal with premises and practices that necessitate some inventory but end up becoming drivers of day to day activities. The result being excessive levels building during ―good times‖ and reduction efforts in ―bad times‖. The focus of the enterprise needs to be a balance and minimization of the inventory level ―all the time‖.
Learning Outcomes
How to control inventory physically and virtually via computer systems and planning techniques.
What are the advantages of the various valuation techniques (LIFO, FIFO, Average Cost)
How to determine which is the appropriate replenishment technique to employ
What are the various order quantity approaches and when they should be used
How to calculate the Cost of Carrying Inventory and it’s application
What are the different measurements and what they mean
How to define what is the appropriate inventory level?
What are the requirements and practices for improving your posture? (competitive advantages of an enterprise).
How do you arrive at a projection of your business revenue?
What is the frequency of the adjustments to the projection and what precipitates it?
What level of inventory investment is required to ensure 99.9% customer service?
How are your business planning and operational policies adjusted regarding forecast revision?
How to incorporate operating practices that promote cross-functional relationships to resolve and improve customer service and satisfaction performance?
Today’s business environment
Impact of the Supply Chain
Lean thinking principles
Customer satisfaction and
collaborative relationships
Global posturing
Information technology and its
influence
Overview of concepts application
What is forecasting?
The four (4) factors affecting a
forecast
Demand Management and its
correlation with forecasting
Statistical inventory management &
control
Inventory investment versus service
levels
How lead time and various inventory
replenishment systems affect
customer satisfaction and investment
Database Development
Terminology
Database map and editing
Why merge databases
Forecasting
Its impact on a business....pro and
con
What is the complexity of your
environment?
Forecast process strategies
Various approaches/methods of
forecasting
Affects of product life cycle position
Demand Management
Reasons for inaccuracy
Monitoring the forecast for variation
Techniques used Bias, trend signals,
demand filters and others
Customer Relation Management
(CRM)
Collaborative Planning Forecasting
and Replenishment (CPFR)
Sales and Operations Planning (S&OP)
What is it and its role in a
company?
Identifying the product/service
hierarchy
The five (5) process steps
involved in creating a S&OP
Developing a S&OP grid
Outputs from the S&OP
Assessing your S&OP
process – What then?
The benefits of the S&OP
Inventory Management and Control
Why carry inventory?
Ten (10) critical inventory issues
The relationship of inventory to
forecast revision, demand
consolidation and succession
Inventory management versus
control
Three (3) steps to inventory
control
Safety stock, why and how much?
Service policy a realistic necessity
Average inventory
Measurements
Turns versus days of supply
Other performance indicators
Inventory and forecast variability
Ordering rules/policy
Replenishment alternatives
Kanban, ROP, MRP, VMI &
others
Conclusion
This Course is Conducted By:
Michael Gozzo
WHO SHOULD ATTEND:
This program is targeted at people who are
responsible for planning and forecasting
especially: Forecasters / Forecasting
Supervisors or Managers / Master Schedulers
or Planners / Master Scheduling Managers,
Directors, GMs / Inventory Planners or
Analysts / Inventory Managers, Directors or
GMs / Supply Chain Analysts, Managers or
Directors / Warehouse Managers / Material
Management Managers & Directors /
Distribution Managers or Directors / Product
Planners or Analysts / Financial Analysts or
Controllers / Operations Managers /Product
Analysts, Planners, Managers or Directors /
Marketing Managers or Directors / Customer
Service Analysts
10 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
COURSE SUMMARY COURSE OUTLINE
Many negotiation courses address the
topic in a general light or focus on
negotiation as a sales tool without much
focus on contracts & procurement.
This workshop however, is specifically
focused upon the IT and Outsourcing
commercial relationship negotiation
interface. You will learn how to become
an effective negotiator in the context of a
commercial contract – you will realize that
negotiation is not merely an event, but
rather an inter-related phase in a larger
process.
Attend and Discover:
When should you negotiate?
How can you best prepare for
negotiations with IT/Outsourcing
commercial partners?
Why are internal negotiations with
stakeholders sometimes tougher than
negotiating with external commercial
partners?
Develop effective negotiation
strategies for your contracts in the IT/
Outsourcing sector!
Assign effective roles to negotiation
team members!
How to create negotiation strategies
that enable greater value and risk
positions?
Identify negotiation tools that are
needed for negotiation success in the
IT/Outsourcing sector!
Defining viable and effective
negotiation tactics
Knowing the tactics and when to use
them anticipating the tactics of the
other side - and planning how to react
and respond
Assigning certain tactics and roles to
the appropriate team members - and
preparing for the implementation
Exercise 1 - Addressing twenty potential
tactics, and selecting the right ones, for
negotiating a IT/Outsourcing contract
Developing a robust negotiation
strategy document
Defining the overall strategic outcome
of a negotiation
Key elements of a negotiation
strategy document
Socializing the negotiation strategy
throughout the enterprise before the
negotiation formally commences
Exercise 2 Creating useful
multi—purpose negotiation strategy
documents - from data modeling
contracts to hardware maintenance
contracts
Pursuing a positional negotiation
approach
What is positional negotiation?
Knowing when to use positional
negotiation approaches
Creating a principle-based negotiation
strategy
What is principle-based negotiation?
Knowing when to use principle-based
negotiation approaches
Understanding the risks and benefits
of principle-based negotiations
Exercise 3 - Role play: Negotiating a
maintenance services agreement, using a
principal-based approach
Mastering the challenges of internal
negotiations
The differences between internal and
external negotiations
Tactics and strategies for internal
negotiation success
Understanding the stakeholder -
negotiation adversary or enabler?
Exercise 4- Negotiating a services
contract to support stakeholders across
the entire integrated, multi-national
enterprise
Populating the negotiation tool box
The proliferation of electronic
negotiation platforms
The need for negotiation strategy
documents
Capturing lessons learned and driving
continuous improvement across other
negotiations
Calculating financial equivalents in a
winning negotiation
How to measure financial equivalents
in a negotiation
What to do when negotiating the
immeasurable. Keeping score - even
when the financial equivalents change
Exercise 5 Negotiating a IT maintenance
services contract - and knowing the value
of what was gained and given
This Course is Conducted By: Jim Bergman
WHO SHOULD ATTEND:
Purchasing, sourcing and supply management
professionals Sales contracting professionals
Contract lawyers and attorneys Finance
professionals involved in contracting Contract
management professionals Contract managers
and administrators, End-users who impact, or
are impacted by, the contracting process
Contract Negotiators Commercial,
relationships Manager Purchasing, sourcing
and supply management professionals Sales
contracting professionals Contract lawyers and
attorneys Finance professionals involved in
contracting
“Really happy that I signed up for this course. Full marks!” “Jim is one of the best instructors for contracts and procurement around!” “I like to thank Jim for this great course”
11 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
Robi Bendorf CPM, CSPM, MCIPS has more than 35 years of diversified, has over 30 years of diversified industrial purchasing and sales experience involving both domestic and international activities for a broad range of manufacturing and service businesses. His vast practical experience combined with an excellent theoretical understanding, strategic focus, and ability to
quickly implement concepts makes him a much sought after international authority in procurement.
HERE ARE A FEW HIGHLIGHTS OF HIS ILLUSTRIOUS CAREER:
Westinghouse Distribution and Control Business Unit:
▪ $14 million in cost reductions by developing procurement
strategies for key commodities that took advantage of multi-plant volumes and resources
▪ Increased value from 17 to 30% of materials controlled by
central purchasing by managing commodity specialists in implementation of strategies
Westinghouse Trading Company:
▪ Doubled sales income by promoting benefits of overseas
procurement to Westinghouse corporate and division level executives
▪ Achieved cost savings opportunities of over $3 million by on-
site analysis of products and components purchased or made in house.
▪ Tripled supplier base by determining potential sourcing countries
and locating new suppliers
Westinghouse Commercial & Industrial Air Conditioning Division:
▪ Improved productivity of department by 76% with excellence
guidelines
▪ Increased cost reduction by 200% with cost reduction strategies
Medical Instrument Manufacturing Division of Fortune Top 100 Corporation with Annual Sales $700 million:
▪ Achieved 20 to 35% savings from overseas suppliers by
developing formal Global Sourcing Process and implementing actions
Non-Profit Health Insurance Association Annual Sales: Over $2 Billion:
▪ Accomplished $1.5 million in savings in less than 6 months
by re-organizing spend profile
Large non-profit Professional Society Annual Revenues $70 million:
▪ $ 1 Million in savings opportunities identified
▪ Reduced 1500 suppliers by 25% per year by implementing cost
reduction program
Trainer’s Profile
Michael has over 30 years experience in Supply Chain, Demand Flow Technology, Just-In-Time, Total Quality Control, Inventory Control and Production/Operations Management. His experience as a practitioner concluded after completing seven years as Director of Operations at a division of Allied-Signal. He
subsequently became a consultant and guided manufacturers and computer OEM’s (Apple) in the planning and interface with their suppliers. He has traveled and worked extensively in Canada, England, Hong Kong, Ireland, Scotland, Germany, Japan, Korea, Mexico, Indonesia, etc. Michael has been selected to Who's Who in American Manufacturing and is one of the best in his field as can be seen from his Certifications, Memberships, Publications, Clients and Testimonials outlined below: Certifications & Memberships
Certified in Production and Inventory Management (CPIM) & Certified Supply Chain Professional (CSCP) by the Association for Operations Management (APICS),
Member of the American Society for Quality (ASQ), Member of the Institute for Supply Management (ISM
formerly NAPM), Member of Society for Manufacturing Engineers
(SME), Member of International Service Quality
Association (ISQA).
Books Published: Michael is a successful and established author of many books. He is the co-author of "Made In America - The Total Business Concept", "Just-In-Time Purchasing", "Supplier Certification", "Behind Bars: Bar Coding Principles and Applications", and his latest "People Empowerment—Success Through Involvement".
CONTACT US if you would like to have an
IN-HOUSE TRAINING
08.30am Registration & Morning Coffee 09.00am Training Starts 10.45am Morning Coffee Break 11.00am Training Resumes 01.00pm Lunch 02.00pm Training Resumes 03.40pm Afternoon Coffee Break 04.00pm Q & A 05.00pm End of Training
TRAINING SCHEDULE
To Register, please see the last page
12 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
Jim Bergman VP - IACCM With extensive contracting and negotiation experience in IT, outsourcing and various other types of commercial contracting, Jim serves as Vice President for Asia Pacific and Middle East for IACCM a global association focused on the effective development, creation and implementation of leading contracting practices. Prior to joining IACCM, Jim was a
contracts attorney for a Fortune 500 petrochemical corporation, Amoco Corporation, and was responsible for legal and negotiations support to the IT procurement staff. He supported multiple locations globally, where he addressed strategic sourcing, IT/outsourcing and legal issues concerning services valued at more than $1 billion annually. Jim’s experience encompasses developing, drafting, negotiating and managing IT, Telecom and outsourcing contracts for a wide array of projects with multiple clients. He has extensive background in the negotiation of outsourcing of hardware acquisition, hardware maintenance, software development and maintenance, system integration, ERP, telecommunication equipment, services and networks and various other outsourcing projects. Across his wide array of experiences, he has been extensively involved in establishing many customer-provider relationships founded on IT contracting and outsourcing best practices. He has also led in developing and delivering both public and internal training programs related to IT/outsourcing. As a strategic management consultant, Jim has assisted numerous clients through all phases and steps of contracting, negotiation, outsourcing, overall sourcing and bidding processes, and contract management processes, demonstrating savings well in excess of $100 million. Jim has also served as a workshop instructor in many topics regarding sourcing, contracting, law and negotiations. His audiences and clients have included attorneys, plus financial, operational and contracting professionals from multinational corporations and the public sector, including BP, Delphi Automotive, DuPont, FedEx, General Motors, Intuit, Johnson & Johnson, Lam Research, Makro, Maxis, Merck, Monsanto, Petronas, Shell, the State of California, the State of Florida, the State of Texas, Sun Life of Canada, Warburg Dillon Read/Union Bank of Switzerland, WalMart, Wellpoint, and the Workers Comp Board of British Columbia. Jim holds a Law Degree, an MBA, a Bachelor of Arts and a Master of Arts degree. In addition, he is licensed to practice law in Illinois, Texas and Oklahoma, as well as various US federal courts. Testimonials:
Trainer’s Profile
“One of the best courses I’ve been to and a great help to my work
”Practical, Easy to Understand and Extremely Useful. What more can I ask.”
“Really happy that I signed up for this course. Full marks!”
“Jim is one of the best instructors for contracts and procurement around!”
“I like to thank Jim for this great course”
Rob Thompson is an outstanding procurement & contracts professionals with 30 years international experience in strategic & operational procurement and contracts. He has a natural passion for training procurement & contracts people seen in the facts that he has delivered over 1,000 specialist training programs with CIPS and over 400 other training programs with other organisations worldwide.
His specialist areas include purchasing and contract management, the development and implementation of major business strategic initiatives, negotiation, contract law and market and supplier development across a broad spectrum of business organisations and commodity areas including oil & gas, facilities management, construction, financial services, manufacturing, food processing and IT. He’s an expert at developing and organising the interface with internal and external suppliers, customers, and sub-contractors.
Rob has the ability to merge theory with practice and make lively and interactive sessions.
“Rob has a unique style of training, he has the ability to combine theory with practical application to create workable solutions for the organisation.”
Sarah Sediqa
Strategic Business Development, LKPP Indonesia
Rob is not just a procurement & contracts consultant and trainer, but also as a practitioner where he has many achievements on cost savings, contract utilisation, supplier base reduction and commodity negotiations & development.
As a Regional Director of Purchasing Rob achieved:
Over $15 Million in Savings;
15% reduction in supplier base;
Increased contract utilisation by 15%; and
Increased purchasing efficiency by 18%.
As a Regional Purchasing Manager earlier in his career Rob achieved a 5% savings when developing and negotiating contracts for 5 new commodity areas.
Here’s what others say about Rob.
“We wish we had many more like Rob he has inspired us to develop procurement to a higher level of credability within our organisation.”
Samir Taghiyev
Contracts Engineering Specialist, BP Azerbaijan
“Rob has a great enthusiasm for procurement and his style and personality is infectious.”
Raul Aliyev
Contracts Engineering Specialist, Ras Gas
“Rob has generated a greater interest in procurement across the collective organisations we work with than any other procurement trainer.”
Valerie Roberts
Legal Adviser Public Procurement , IDLO
CONTACT US if you would like to have an
IN-HOUSE TRAINING
13 Purchasing & Procurement Center +603 7665 2035 +603 7665 2038 [email protected]
REGISTRATION FORM REGISTRATION FORM
PAYMENT OPTIONS: Please tick your method of payment PAYMENT POLICY: Payment is required within 5 days upon receipt of the invoice.
BANK TRANSFER Bank Name: STANDARD CHARTERED BANK MALAYSIA BERHAD Bank Address: Lot 10, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia Bank Account Name:
KAVAQ BUSINESS INTELLIGENCE (M) SDN BHD
Bank Account No: 897156698585
Swift Code: SCBLMYKXXXX All payments must be received prior to the event date.
CHEQUE Please make your cheque crossed payable to KAVAQ BUSINESS INTELLIGENCE (M) SDN BHD in Malaysia Ringgit (MYR).
REGULAR FEE RM 5,995.00 / USD 1,995.00 per participant
Group of 3 to 5 RM 5,635.00 / USD 1,875.00 (6% off) per participant
Group of 6 or more RM 5,096.00 / USD 1,696.00 (15% off) per participant
Supplier Qualification and Performance Measurement 14 - 15 January 2013, Kuala Lumpur - Malaysia Cost Reduction in Purchasing 16 - 17 January 2013, Kuala Lumpur - Malaysia Strategic Negotiations in Procurement & Purchasing 25 - 26 February 2013, Kuala Lumpur - Malaysia Strategic Contract Management For Oil & Gas 27 - 28 February 2013, Kuala Lumpur - Malaysia Leading & Managing for Procurement & Purchasing 16 - 17 April 2013, Kuala Lumpur - Malaysia Tender Management 18 - 19 April 2013, Kuala Lumpur - Malaysia IT Contract Management 18 - 19 April 2013, Kuala Lumpur - Malaysia
Global Procurement Best Practices 27 - 28 May 2013, Kuala Lumpur - Malaysia Materials & Demand Planning 29 - 30 May 2013, Kuala Lumpur - Malaysia IT Contract Negotiation 1 - 2 July 2013, Kuala Lumpur - Malaysia
Please complete this form immediately and SEND back to: SCAN AND EMAIL TO:
or Fax to: 603 7665 2038
Investment Fee (Please tick / check box)
Select the trainings to attend (Please tick / check box)
P A Y M E N T D E T A I L S
CREDIT CARD (Please fill below) __Visa __MC ______ others
Name on the Card: _________________________________________________ Credit Card No: ____________________________________________________ Card Verification Code: ______________________________________________
(Last 3 digit numbers below the magnetic bar at the back of the Card) Expiry Date: __________________ Signature: __________________________
Name : ........................................................................................ Job Title : ........................................................................................ Mobile : ........................................................................................ Email : ........................................................................................
DELEGATE DETAILS
Name : ........................................................................................ Job Title : ........................................................................................ Telephone : ........................................................................................ Fax : ........................................................................................ Email : ........................................................................................
Important: Please fill all details in this registration form.
CONTACT PERSON
Name : ........................................................................................ Job Title : ........................................................................................ Mobile : ........................................................................................ Email : ........................................................................................
Name : ........................................................................................ Job Title : ........................................................................................ Mobile : ........................................................................................ Email : ........................................................................................
Name : ........................................................................................ Telephone : ........................................................................................ Fax : ........................................................................................ Address : ........................................................................................
COMPANY INFORMATION
Name : ........................................................................................ Job Title : ........................................................................................ Signature : ......................................... Date : ........................................
AUTHORIZATION (This form is invalid without signature)
NOTE: The investment fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.
I would like to pay thru credit card as per details filled above. My organization will pay for my attendance. Use my Credit card to guarantee my attendance. If I fail to attend the event with less than 3 weeks’ notice before event date, I authorize Kavaq to charge my credit card for the entire event fee.
NOTE: Please send a copy (front & back) of your credit card as well.
Confirmation details Joining details confirming your participation will be sent, once a registration has been received. After receiving payment, a receipt will be issued. Cancellations/Substitutions Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 3 weeks before the event date. Cancellations with less than 3 weeks working days prior to the event date carry a 100% liability. However, course materials will still be couriered to you.