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Selling Water Efficiency

THREE MAIN POINTS:1. Understand the value of communicating with

customers and/or manager • Communicating opportunities to increase water efficiency

leads to additional work2. Importance of addressing issues

• Either adjusting/fixing problem on site, reporting problem to homeowner, or reporting problem to supervisor

3. See It, Own It, Report It• How to communicate action items to the client

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Good Observational Skills

• I am an important part of my group.

• Good observational skills are very important and greatly valued by clients and/or supervisors.

• Communicating problems is key to doing my job well.

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What Do You Need to Do?

• My clients or supervisors depend on me to communicate regularly and they associate good communication with doing my job well.

• Yes, I can identify an issue and communicate it to . . .

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Communicate the Value

Defining Value - Be sure to communicate what value you are providing.

• What will your repair/upgrade accomplish?

• Will it save water and money? Can you estimate how much and the payback time?

• Will it improve the look of their yard and increase plant health?

• Does it reduce the risk of slipping hazards or damage to concrete?

What Would You Say?

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What Would You Say?

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What Would You Say?

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What Would You Say?

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See It, Own It, Report It

Let’s practice different scenarios for “selling water efficiency” to client or supervisor.

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Review

1. Understand the value of communicating with customers and/or manager

• Communicating opportunities to increase water efficiency leads to additional work

2. Importance of addressing issue• Either adjusting/fixing problem on site, reporting problem

to homeowner, or reporting problem to supervisor3. See It, Own It, Report It

• How to communicate action items to the client