Seller Panel Training Module

8/9/2019 Seller Panel Training Module

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1

Welcome to Paytm

Paytm seller panel training manual


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2

Paytm seller panel training guide - Contents

Signup process

Inventory/Price update

Order execution

Pickups

Packing material

Payments


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Signup process


Order execution

Pickups

Packing material

Payments


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https://seller.paytm.com

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Signup process - o to !"# provided $elo%
https://seller.paytm.com/https://seller.paytm.com/


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Click on

login

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Signup process & Click on login


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'nter yourregistered

email I(

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Signup process & 'nter your email I( )registered %ith Paytm*


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Create your

pass%ord

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Signup process & Create your pass%ord


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Signup process & Con+irm your account $y clicking on con+irmation link

received on your registered email

After signup, you can go to URL https://seller.paytm.com and login

with your email and password


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Merchant helpdesk email ID -

[email protected]

hile contactin! helpdesk"

Mention yo#r Merchant ID

$end screenshot o% the error alon! &ith description o%

the iss#e

'

Signup process & ,or any ueries or issues %hile login contact our

helpdesk at email I( mentioned $elo%
mailto:[email protected]:[email protected]


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1(


Signup process

Inventory/price update

Order execution

Pickups

Packing material

Payments


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Inventory/price update & Click on Catalog0 ta$ on the seller panel

Click here


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Step 1: Click

on 2ll0 ta$ to

display list o+

all S3!s

Step 4:

Select S3!s

to $eupdated

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Inventory/price update & Process +lo% )1/5*


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Step 6: Open the

do%nloaded +ile

Step 7: Click on

(o%nload CS8 o+

selected Items0

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Step 9: !pdate

uantity and

price

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Step :

Save the +ile

in CS8+ormat

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Step 5: Click on

upload updated

CS80

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Step ;: Click on

Choose a +ile

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Inventory/price update & Process +lo% )/5*


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Step


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Merchant helpdesk email ID -

[email protected]

hile contactin! helpdesk"

Mention yo#r Merchant ID

$end screenshot o% the error alon! &ith description o%

the iss#e $end error )$* %ile

1'

Inventory / Price update & ,or any ueries or issues contact our helpdesk

at email I( mentioned $elo%
mailto:[email protected]:[email protected]


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Click on Order0 ta$ on the seller panel

Click here


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>o 2ckno%ledge Used for orderexecution (explained later)

>o ship )2ll* Used for order execution

(explained later)

"eturned

Cancelled )2ll*

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>here are 6 su$-menus present in orders ta$


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Directly create shipments in ul! without

putting"#erifying A$% numer for each order

(only applicale for L&D merchants and for

orders with single item"'uantity) reate shipment y one y putting"#erifying

A$% numers and *+Us to ship (applicale

for all orders of nonL&D merchants and formulti item"'uantity orders of L&D merchants)

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>%o +lo%s could $e +ollo%ed +or order execution


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Directly create shipments in ul! withoutputting"#erifying A$% numer for each order


orders with single item"'uantity) reate shipment y y putting"#erifying



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Step :

Con+irm

creation o+

$ulkshipment

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Order execution & ?ulk shipment )7/


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Step 5: Click

on >o Ship0

su$ menu

Step ;: Choose

>o Invoice0Step


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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore

do%nloading packing slip & Single order +lo% )1/4*

2'

lic! thisutton

I@'I + $il /S i l $ + l t ld $ t d $ +


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3(

- All #alidation chec!s will happen here- -f details are eing entered manually, users will ha#e to hit .A% to go to next item- -f details are eing added using arcode scanner, it will automatically mo#e to next field- An -&/-"*erial no0 once used cannot to reused in that particular category- An -&/-"*erial no0 will e released for reuse only if it has een returned to the seller- 1nce entered in the system, users will not e allowed to change these details

I@'I + $il /S i l $ + l t ld $ t d $ +


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do%nloading packing slip & ?ulk order +lo%

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lic! this

utton

- lic!ing the utton will download the *2 of selected item orders- 3or items where -&/-"*erial no0 is not needed, the term 4A will e mentioned in the 5-&/-"*erial

4o6 column- Users will e expected to input or scan the -&/-"*erial no0 for remaining products and upload the

sheet ac!


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Step 1=: Click on

do%nload packing

slip P(,

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Step 11: Packing slip needsto $e divided here

Step 14: >his is the packing

slip %hich needs to $e

inserted in outside pocket

Step 17: >his is retail

invoice %hich needs to

$e inserted inside the

order

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Order execution & ?ulk shipment )/


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Step 16: 2+ter

do%nloading

packing slip

orders %ill

move to >o

mani+est0

%ithin >o ship0

su$-menuStep 19:

Select orders

to $e

processed

Step 1: Click on

(o%nload @ani+est

P(, o+ selected

order0

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>his is the snapshot o+ mani+est. >ake 4 copiesA keep one %ith you

and handover another to courier partner )$oth the copies should

$e signed $y you and courier partner*

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Order execution & ?ulk shipment );/


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1nce the manifest is downloaded the status of the order wouldautomatically change to 7&anifest re'uested8 and trigger would e

sent to your courier partner for arranging pic! up

9ost pic! up, status of the order would automatically change to7*hipped8

1nce the order has een deli#ered to customer, status of the order

would automatically change to 7Deli#ered8

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Order execution & ?ulk shipment )


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Directly create shipments in ul! withoutputting"#erifying A$% numer for each order


orders with single item"'uantity) reate shipment y y putting"#erifying



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Order e ec tion Single shipment )1/11*


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Step 1:Click on

orders0 ta$

Step 4:

Click onClear all

+ilters0

Step 7: Click

on >oackno%ledge0

su$ menu

Step 6:

2ckno%ledge

selected orders

in $ulk or one$y one.

2ckno%ledged

orders %ould

move to >o

pack0 under >o

Ship0

Order execution & Single shipment )1/11*

Order execution Single shipment )4/11*


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3'

Step 9: Click on >o

Ship0 su$ menu

Step : Choose

>o pack0




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Step 5:

Select the

order to $eprocessed

Step ;:

Click On

'nter

2W?0

4(




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Step


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Step 12: Click on

Confirm. Order will

move to To invoice

within To ship

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Order execution Single shipment )/11*


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Step 17: Click on

>o Ship0 su$ menu

Step 16:

Choose >o

Invoice0

Step 19:

Select orders

to $e

processed

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Order execution & Single shipment )/11*



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44

lic! thisutton



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- All #alidation chec!s will happen here- -f details are eing entered manually, users will ha#e to hit .A% to go to next item- -f details are eing added using arcode scanner, it will automatically mo#e to next field- An -&/-"*erial no0 once used cannot to reused in that particular category- An -&/-"*erial no0 will e released for reuse only if it has een returned to the seller- 1nce entered in the system, users will not e allowed to change these details



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do%nloading packing slip & ?ulk order +lo%

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lic! this

utton

- lic!ing the utton will download the *2 of selected item orders- 3or items where -&/-"*erial no0 is not needed, the term 4A will e mentioned in the 5-&/-"*erial

4o6 column- Users will e expected to input or scan the -&/-"*erial no0 for remaining products and upload the

sheet ac!



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Step 1: Click on

do%nload packing

slip P(,

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Order execution & Single shipment );/11*


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Step 15: Packing slipneeds to $e divided here

Step 1;: >his is the packing

slip %hich needs to $e

inserted in outside pocket

Step 1his is retail

invoice %hich needs to

$e inserted inside the

order

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Order execution Single shipment );/11*

Order execution & Single shipment )


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Step 4=: 2+ter

do%nloading

packing slip

orders %ill

move to >o

mani+est0

%ithin >o ship0

su$-menuStep 41:

Select orders

to $e

processed

Step 44: Click on

(o%nload @ani+estP(, o+ selected

order0

4'

Order execution Single shipment )


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>his is the snapshot o+ mani+est. >ake 4 copiesA keep one %ith you

and handover another to courier partner )$oth the copies should

$e signed $y you and courier partner*

5(

Order execution Single shipment )1=/11*


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Order execution & "ecommended process +or #@( merchants


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-nitially, all multi item"'uantity orders could e

processed through single shipment process till 7.o

in#oice8

.hen, single orders could e processed through ul!shipment process to 7.o in#oice8

3rom 7.o in#oice8 state, all orders could e processedtogether

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Order execution "ecommended process +or #@( merchants

"ecap: >here are 6 su$-menus present in orders ta$


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>o 2ckno%ledge Used for orderexecution (explained later)

>o ship )2ll* Used for order execution

(explained later)

"eturned

Cancelled )2ll*

53

p p

In return ta$ sellers can vie% all orders %hich have a return related issue


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pre or post delivery

Cancelled ta$ could $e used to see orders cancelled $y Paytm admin or


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y y

seller

P t ll l t i i id C t t


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Signup process


Order execution

Pickups

Packing material

Payments

Order pickups $y courier & #@( sellers


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1nce the order has een updated to 5&anifest re'uested6, it will e

pic!ed up automatically y the courier assigned to you

1rders updated to 5&anifest re'uested6 efore am would e

pic!ed up on the same day efore : pm

1rders updated to 5&anifest re'uested6 after am would e

pic!ed up on the next day

-n case of any issue"delay related to pic!up, !indly fill the attached

form http;""goo0gl"d


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Signup process


Order execution

Pickups

Packing material

Payments

o% to order packaging material


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+indly fill attached form to oo! your pac!ing material

http;""goo0gl"'u3>A

? si>es are a#ailale for the pac!ing material at susidi>ed rates

mentioned elow9ac!ing &aterial *i>e harges

9oly %ag x = inches Rs :" 9er en#elop(*usidised)

9oly %ag : x B inches Rs ?" 9er en#elop(*usidised)

9oly %ag B x = inches Rs C" 9er en#elop(*usidised)

9ac!ing tape 4ot applicale 4o charges

5'

Paytm seller panel training guide Contents
http://goo.gl/qbuFzAhttp://goo.gl/qbuFzA


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Signup process


Order execution

Pickups

Packing material

Payments

Payments - Process


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1ur payment cycle is twice a wee!

1nce the status of the order has een mar!ed as 5Deli#ered from

9aytm8s fulfilment team, seller would recei#e an email from

payments team aout the payment status within : to = wor!ing days

9D3 in#oice summari>ing the charges deducted y 9aytm

(mar!etplace commission and payment gateway) along with

summary of all orders"payouts would e sent once a month

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'nd o+ @anual


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Seller Panel Training Module

Documents

Transcript of Seller Panel Training Module