Self evaluation , peer evaluation, patient satisfaction ppt

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Transcript of Self evaluation , peer evaluation, patient satisfaction ppt

  • 1. The realization of goals and objectives is based on the accuracy of the judgements and inferences made by decision-makers at every stage. To arrive at a good decision the test, measurements and evaluation are being used in all situations. Thus evaluation has become a part and parcel of every system to determine the achievement of goals in a given period.
  • 2. Evaluation: Evaluation is an act or process that allows one to make a judgement about the desirability or value of a measure. self evaluation: Self evaluation is an evaluation of ones own abilities and failings
  • 3. Peer evaluation: Peer evaluation is a process by which ones colleagues assess his quality and accuracy. Patient satisfaction: Patient satisfaction is dened as the extent of the resemblance between the expected quality of care and the actual received care.
  • 4. The term evaluation is derived from the word valoir which means to be worth. Thus evaluation is the process of judging the value or worth of an individuals achievements or characteristics.
  • 5. It is an act or process that involves the assignment of a numerical index to whatever is being assessed. Evaluation is an act or process that allows one to make a judgement about the desirability or value of a measure.
  • 6. DEFINITION Self evaluation is defined as judging the quality of ones work, based on evidence and explicit criteria, for the purpose of doing better work in the future.
  • 7. Self evaluation is defined as looking at progress, development and learning to determine what has improved and what areas still need improvement. Usually involves comparing a "before" situation with a current situation. -Riley guide
  • 8. Self evaluation is an evaluation of ones own abilities and failings - Reverse dictionary
  • 9. To encourage continuing self- evaluation and reflection and to promote an ongoing, innovative approach. To encourage individual professional growth in areas of interest to the employee
  • 10. To improve morale and motivation by treating the employee as a professional in charge of his or her own professional growth. To encourage collegiality and discussion about practices among peers in an organization To support employees as they experiment with approaches that will move them to higher levels of performance
  • 11. Increased confidence in their own learning, in trying out new ideas, in changing their practice and in their power to make a difference.
  • 12. Enthusiasm for collaborative working, despite initial anxieties about being observed and receiving feedback Improved team-work and greater flexibility in their use of their skills Increased awareness of new techniques and greater insight into thinking Enhanced planning skills to ensure more effective task management.
  • 13. Staff annual professional review procedures Observation can involve experts; can be informal or formal procedures. Feedback from such observation is very valuable, but must be handled sensitively Checklist: provides guidance for collection of relevant evidence used to determine the merits, worth or significance of a self
  • 14. HAND OUTS
  • 15. INTRODUCTION In response to the publics clamor for improved care quality, some nursing organizations instituted peer review as one method for increasing nurses accountability for effective decision- making and interventions
  • 16. Peer evaluation is a process by which ones colleagues assess his quality and accuracy. Peer review is a process by which employees of the same rank, profession, and setting evaluate one anothers job performance against accepted standards. - O Loughlin and Kaulbach
  • 17. An organized effort whereby practicing professionals review the quality and appropriateness of services ordered or performed by their professional peers. - American Nurses Association
  • 18. Short but objective method Trained observers Constructive feedback for faulty development Open communication and trust
  • 19. Direct observation Observation is the most frequent method used. The peer-observer may be only passively present, or may be actively engaged in the class while still serving the observation process. Selecting a peer observer can be difficult. Evaluation of course materials
  • 20. The peer evaluation process may be developed using three phases of establishing a peer review programme:I. FamiliarizationII. UtilizationIII. Internalization
  • 21. HAND OUTS
  • 22. Improves team work Encourage group members involvement and responsibilities Encourage peers to reflects on their role and contribution to the process of group work.
  • 23. Focuses on the development of judgement skills Provides more relevant feed back to the students as it is generated by their peers. Give opportunities for the hidden leaders to be selected
  • 24. Threats to friendship bias Time consuming Artificially inflated. Peers feels ill equipped to undertake the assessment. Reluctance to make judgement regarding their peers
  • 25. Consumers of health care services demand quality care. Patient satisfaction has been used as an indicator of quality services provided by health care personnel. The most important predictor of patients overall satisfaction with hospital care is particularly related to their satisfaction with nursing care. In recent years, the focus on consumerism in a highly competitive environment has led to increased interest in measuring patient satisfaction with health care
  • 26. Patient satisfaction is defined as a health care recipients reaction to salient aspects of the context, process, and result of their service experience. - Pascoe (1983) Patient satisfaction is dened as the extent of the resemblance between the expected quality of care and the actual received care. - Scarding (1994)
  • 27. NEED FOR EVALUATING PATIENT SATISFACTION Data about patient satisfaction equips nurses with useful information about the structure, process and outcome of n