Selection of Service provider for End-to-end ...
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Page 1 of 26 Bank of Baroda Addendum Dated – 18.01.2021
Selection of Service provider for End-to-end implementation of Universal Reconciliation System & Dispute Handling process for Digital Banking Channels & Products RFP
Reference Number: BCC: DB: DCOT:112:1117 Dated:10.12.2020
Clarification / Bank's replies to queries raised by bidders including pre-bid meeting
S.L Section Page No/RFP Term RFP Text Query Bank's Response
1 3- Scope of Work 7 The solution should be implemented at Bank,
and at the Bank’s discretion, at RRBs of Bank,
foreign subsidiaries and should cover all
existing branches / regional offices /
administrative offices
Request the bank to please confirm the
number of RRBs and foreign subsidiaries
Banks is currently having three RRB and eight
subsidiaries overseas
2 3- Scope of Work 7 Implementation will be at DC (Mumbai) and
DR at Hyderabad.
Day to operations pertaining to reconciliation
& dispute management is proposed to be run
by Bank’ subsidiary- Baroda Global Shared
Services (BGSS) from GIFT City Gandhinagar /
Baroda (PR site) and Mumbai (BCP Site) or any
other site as finalized
Request the bank to please confirm the DC
and DR site.
Implementation at any additional/ alternate
sites will be done at additional costs.
The Functionality of the system provided must be
WEB-Interface based wherein, Bank/BGSS can
perform the day to day operational activity from
any/all of its Operational Hub/s, within Bank and
BGSS Network.
3 3- Scope of Work 7 MIS Reports generation: The solution should
also generate data files as per the format
needed by Bank from time to time
Request the bank to please confirm or provide
the list of MIS bank is currently looking for.
MIS can be routine in nature for transaction count
on some specific parameters, report on reconcile
and unreconciled entries, customer dispute
related MIS in addition to any request sought
from the regulator, auditors and by the Bank to
monitor the operation / performance.
4 3- Scope of Work 8 Vendor must provide minimum 5 qualified fit
& proper technical resources verified by the
police, having graduation or diploma onsite
during office hours of the bank and in case of
exigencies the bank can request for extra
hours and night shifts/ 24X7.
Request the bank to please confirm the scope
of work of these resources.
Also, kindly confirm whether this comes under
the bidder’s scope of work as the operations
are envisaged to be managed by BGSS
Vendor is required to provide the initial
handholding and technical support for the
project. Minimum 5 qualified resources to carry
out operation including technical support
Page 2 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
5 3- Scope of Work 9 There should be separate tracking of
complaints issuer / acquirer wise and also for
Banking Ombudsman complaints as well
We understand that BO complaints are
received directly through Banking
Ombudsman, Therefore request bank to
please reconsider this clause.
Also, kindly confirm whether this comes under
the bidder’s scope of work as the operations
are envisaged to be managed by
BGSS.
The package should support the functionality for
resolution of causes related to Banking
Ombudsman viz., providing necessary reports /
activity log on the transactions and supporting
documents.
6 4. Technical and
Functional
Specifications
4- BBPS (Bharat Bill
payment Systems)
13 Input files from NPCI need to match with
Bank’s CBS file, and accordingly need to
generate reports for successful and
exceptional transactions. Generation of
reversal vouchers for failed txn, and refund
voucher received from aggregator and
settlement voucher on T+1 basis. Bank GL
(Pool account) tally on daily basis
Request bank to please confirm the number
of Aggregators currently bank is engaged
with
Details will be shared with the
successful bidder
7 4. Technical and
Functional
Specifications
6- Internet Banking+B9
14 Preparation of reversal vouchers for failed
txn, and refund voucher received from
aggregator and settlement voucher on T+1
basis. GL (Bank Pool account) tally on daily
basis
Request bank to please confirm the number
of Aggregators currently bank is engaged
with
Details will be shared with the
successful bidder
8 4. Technical and
Functional
Specifications
7- Fraud Monitoring and
Management System
14 Fraud Monitoring and Management System Usually this is done by fraud monitoring tool.
Request the bank to exclude this from the
RFP, else, explain the kind of reports
expected.
Minimum report and alerts as per the Bank
requirement must be provided from Recon
system viz Major number of chargeback raised on
a particular card / ATMs etc.,
9 4. Technical and
Functional
Specifications
8- Reconciliation OF
Entries IN NOSTRO AND
MIRROR Account
15 Reconciliation OF Entries IN NOSTRO AND
MIRROR Account
It is assumed that the scope is limited to
reconciling & generating match and
unmatched reports, and force match option
for the user to manually reconcile exception
cases. GL entries generation outside scope.
Kindly confirm
Reconciliation of settlement account with Other
Bank and treasury. Like of Bank of America
account in case of VISA.
Page 3 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
10 4. Technical and
Functional
Specifications
9- Baroda FasTag (NETC)
15 Dispute and Claim Management and
reconciliation of chargeback. Coordinating
with Agents & service providers for resolving
customer claims and recon mismatches.
Operations teams can co-ordinate with the
service providers and Agents and will need
Bank's intervention for escalations / follow
with Agents and Service providers.
Also, kindly confirm whether this comes under
the bidders scope of work as the operations
are envisaged to be managed by BGSS.
Bidder is required to provide the data/MIS
11 4. Technical and
Functional
Specifications
11- MIS Reports and
Decision Making system
16 ATM performance report This report may be from the switch / ATM
monitoring system. Recon application may
only have transaction details and hence may
not be able to provide the ATM performance
report.
ATM performance report as part of MIS based of
the input files from Bank
12 4. Technical and
Functional
Specifications
11- MIS Reports and
Decision Making system
16 Card Base report as per card management
system
Card base is generally not part of Recon
solution. Request bank to confirm the
requirement.
MIS report based on BIN level, MCC & network wise
transactions etc. and card activities.
13 4. Technical and
Functional
Specifications
11- MIS Reports and
Decision Making system
16 Monthly ATM deploying reports Generate
Periodical reports as per requirement
Is this the number of ATMs added in the
Recon system for the month. If not, kindly
provide more information.
To be a part of MIS based on the transaction
data.
14 4. Technical and
Functional
Specifications
12- Dispute
Management
17 Validation of transaction from database Request bank to elaborate the requirement Should be part of MIS report based on difference
parameters, like BIN, MCC Code etc.
15 4. Technical and
Functional
Specifications
12- Dispute
Management
17 Age wise break up for all pending payments
for merchant.
Merchant Payments and Merchant-acquirer
transaction reconciliation is part of another
business entity, so kindly confirm if this was
intended to be part of the scope? If yes,
please provide more clarity on the number of
merchants and merchant settlement process
and volumes.
Should be part of MIS report based on difference
parameters, like BIN, MCC Code / network wise
etc.
Page 4 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
16 4. Technical and
Functional
Specifications
16- Cash In ATM”
Reconciliation
19 Automated Cash forecasting for ATM and
cash Recyclers
This is usually part of Monitoring tool,
request bank to exclude this requirement,
else, Request bank to elaborate the
requirement on this.
This should be a part of ATM Cash reconciliation
based on the input files from Bank and MSP
C3Rs.The system should capable of tally ATM
cash with ATM GL balance with c3r cbr report
from vendor/branch along with ATM counter
balance and admin balance . In absence of C3R,
system should able to tally ATM GL Balance
with admin balance and counter balance.
17 4. Technical and
Functional
Specifications
16- Cash In ATM”
Reconciliation
19 Cross verification of actual cash loaded and
Logical cash loaded
Request the bank to elaborate the
requirement, as the system will be capable of
generating report, whereas the CRA will have
to cross verify.
This should be a part of ATM Cash reconciliation
based on the input files from Bank and MSP
C3Rs.The system should capable of tally ATM
cash with ATM GL balance with c3r cbr report
from vendor/branch along with ATM counter
balance and admin balance . In absence of C3R,
system should able to tally ATM GL Balance
with admin balance and counter balance.
18 4. Technical and
Functional
Specifications
16- Cash In ATM”
Reconciliation
20 Verification of Billing & Income sharing of GST,
Partners Billing & Business Correspondent
(BC)
Request the bank to elaborate the
requirement
Reporting of MIS and availability of system for
generation of GST invoices and reconciliation of
inward invoices.
19 3. Scope of Work 9 As per recent directives of RBI & NPCI on
harmonization of TAT in redressal of customer
complaints for various digital banking
products, recon and dispute handling
application vendor has to support
even during holidays.
Bank to clarify what support is required over
the weekends
Vendor is required to provide the initial
handholding and technical support for the project
24X7.
20 Cash in ATM
Reconciliation
16 Automated Cash forecasting for ATM and
cash Recyclers
This is part of ATM monitoring and not
reconciliation activities. Request Bank to
exclude this from recon scope.
Based on the transaction volume of ATM and
dispensation activity carried out in a particular
ATM and CR.
Page 5 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
21 Cash in ATM
Reconciliation
16 Maintenance and Generation for Cash
Balance Report, C3R
We understand Bank's MS vendors / branches
shall provide the C3R reports, bidder is
expected to extract data and provide the cash
balance tally report. Please clarify the system
support expected for generation of CBR / C3R
The system should capable of processing the
c3r cbr report from vendor/branch and
discrepancies if any to be highlighted through
alerts. In case of Absence of C3R , system
should capable of arriving tally cash with CBS
GL balance with ATM counter balance or
admin balance or both together.
22 Cash in ATM
Reconciliation
16 Reconciliation of cash management services
and agencies Exception report generation for
differences
CRA reconciliation is managed by the CRA
vendor / MS vendors, please clarify the scope
of cash management services and agencies
exception report
The system should capable of matching the
C3R with the switch balance, ATM GL Balance,
ATM machine/counter balance and
discrepancies if any be provided thought mail
alert and reports to vendor and bank such as
load to load
dispense and tally report etc.
23 Functional
Specifications
20 Reconciliation should be on the basis of ATM
GL EOD balances and other GL EOD balances
in CBS for each day.
We understand as per industry practice cash
balance tally is done from ATM EoD to ATM
EoD, Bank to clarify the expectation on ATM
GL EOD balance tally on daily basis.
Matching of ATM tally is on ATM EOD to EOD
and ATM CBS GL closing Balance should tally
with dispense, loading and other data on daily
basis in
recon system
24 9 26 The Contract with the selected vendor will be
valid for a period of 3 years (additional 2 years
extendable, on same term & conditions, as
per Bank’s discretion) from the contract date.
The contract will be deemed completed only
when all the items delivered by the Bank is
dispatched in good condition as per the
requirements of the contract executed
between the Bank and the Vendor.
Bidder requests that any extension beyond
the install three years will be based on
mutually agreed terms and conditions
between the successful bidder and the Bank.
Bank can negotiate for reduction of price
for extended period.
Page 6 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
25 12 29 All submissions, including any accompanying
documents, will become the property of the
Bank. The Recipient shall be deemed to have
licensed, and granted all rights to, the Bank to
reproduce the whole or any portion of their
submission for the purpose of evaluation, to
disclose the contents of the submission to
other Recipients who have registered a
submission and to disclose and/or use the
contents of the submission as the basis for any
resulting RFP process, notwithstanding any
copyright or other intellectual property right
of the Recipient that may subsist in the
submission or accompanying documents.
Bidder would like to clarify that the Bid
submissions are made for the sole purpose of
evaluation of the Bidder w.r.t RFP and thus the
response may be used for the said purpose
and not otherwise.
The documents will be used for RFP process
only
26 15.1 41 Indemnity Bidder requests that the Indemnity obligation,
to the extent applicable (such as willful
misconduct, gross negligence, fraud, IPR
infringement, Confidentiality breach,
violation of applicable laws, etc) be agreed
upon by the Parties on mutual and identical
terms.
Successful bidder is required to execute the
Service Level Agreement, Non-Disclosure
Agreement (NDA) in the format approved by
Bank’s legal department.
27 51 Annexure 05–
Commercial Bid
General We understand that the place holders with
"XXX" need not be filled by the bidder during
the commercial submission, Request Bank to
Confirm.
Revised format is shared in the addendum
28 General General General - volumes Request Bank to share details of current
volumes and the projections estimated
during contract period
This will be discussed with successful Bidder
Page 7 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
29 General General General Please confirm that the bank will be
providing/procuring the following based on
the specifications provided by the bidder
1.Hardware/Network Components/Firewall
2.Operating System
3. Database
4. Application Server(JVM software like
Weblogic,JBOSS)
5. WebServer
6. Other Ancillary Softwares like domain
name,SSL Certificates,Anti Virus,XDR etc
Bank will provide Hardware with required OS
after reviewing the Hardware specification shared
by the successful bidder
30 Annexure 05 -
Commercial Proposal
51 Detailed Specifications of all Hardware,
Operating software, Components etc. for the
above modules to be attached separately in
the Technical Bid
Request bank to confirm the following for the
bidder to arrive at the detailed specifications
1. Transaction Volumes to be considered
2.RTO to be considered
3. RPO to be considered
4. Maximum number of concurrent users
Tentative volume already mentioned in the RFP.
Other details will be shared with the successful
bidder.
Page 8 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
31 6 2. Project Overview This Request for Proposal (RFP) has been
prepared solely for the purpose of enabling
Bank of Baroda (“the Bank”) to select a Bidder
for End-to-end implementation of Universal
Reconciliation System & Dispute Handling
process for Digital Banking Channels &
Products. The Bank wishes to put in place
Universal Reconciliation System & & Dispute
Handling Process, for all it’s digital banking
channels & Products with minimum uptime of
99.95%.
Towards this end, the Bank wishes to select a
competent vendor who will be able to deliver
/ implement the required solution and
integrate the same with the Banks’
applications of respective and that of RRBs. At
the bank’s discretion, vendor will also be
required to support Bank and RRBs in
integration of future solutions, which
Bank/RRBs are going to procure.
Request bank to provide the transaction
volumes & list of channels to be integrated
with the proposed reconciliation solution in
order to arrive at the required infra sizing.
Tentative volume and channels already mentioned
in the RFP.
32 6 2. Project Overview Bank proposes to manage reconciliation &
dispute resolution/ management process as
under
· Proposed bidder would implement
Universal Reconciliation & Dispute
Management System (Only Software) and
provide Onsite technical support for
managing desired uptime & implementing
change requests.
We request bank to confirm the number of
resources required by the bank per shift. Bank
is requested to provide the following details;
1. No of shifts required
2. No. of resources per shift required
Sucessful bidder is required to provide minimum
five resources as mentioned in the RFP. Bidder is
required to ensure to provide all technical and
initial handholding support to bank and
accordingly required to deploy to required
resources (subject to minimum 5 resources).
Page 9 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
33 7 3. Scope of Work The Bank will arrange for, necessary servers,
hardware and applicable operating system to
install the solution at Bank Data Centre and
also should replicate at Disaster Recovery
Site, Hyderabad/ other major city in India. DC
and DR will function as Active / Passive. The
RTO and RPO requirement for DC DR
replication will be 15 minutes. Application
and database to have separate instance for
Bank and each RRB, foreign subsidiaries/
territory branches. Implementation will be at
DC (Mumbai) and DR at Hyderabad. These
locations, if changed, the solution be
implemented accordingly. Network
connectivity, security and other
infrastructure will be provided by the Bank.
Request bank to provide the no of instance
required for the application & DB.Request
bank to confirm if bank requires single servers
or application and DB with multiple instances
on the same.
Production & UAT at DC and DR
34 7 3. Scope of Work Day to operations pertaining to
reconciliation & dispute management is
proposed to be run by Bank’ subsidiary-
Baroda Global Shared Services (BGSS) from
GIFT City Gandhinagar / Baroa (PR site) and
Mumbai (BCP Site) or any other site as
finalized. Solution provider is expected to
provide adequate knowledge transfer (KT),
Training and operational guidelines to
designated bank-staff / BGSS staff / bank’s
subsidiary staff for data extraction,
conversion and uploading tasks, Report
Generation Software / Tools installed .The
Bank may provide a centralized location for
training or may ask the successful bidder to
give training at different centers required by
the Bank.
We request bank to provide the following
details for training needs;
1. Training batch size.
2. No. of Training sessions.
3. Bank to provide the trading infra as
required.
4. Training would be provided on train the
trainer basics.
Training will be ongoing as per the
requirement of the operational staff.
Page 10 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
35 7 3. Scope of Work The Solution provider must ensure that the
solution provided is compatible to integrate
with Bank’s systems, especially the CBS,/
Switch which uses oracle database, Customer
Relationship Management (SIEBEL CRM)
complaint management module, Debit Card
Management System (DCMS) etc. Any
middleware if required for necessary
integration needs to be provided by the
bidder within the same quote given for entire
solution.
We request bank to provide the list of
solutions and technology stack of each
solution which bank expect bidder to
integrate with the proposed recon solutions.
Will be shared with the successful bidder
36 9 3. Scope of Work System integrator/ successful bidder will be
responsible for patching of OS and closing of
any Vulnerabilities in the Servers (i.e
Application, Data Base and all related servers)
as reported by the VAPT Audit of the
Information Security as per of Bank of
Baroda’s policy. Furthermore, the up
gradation of DBMS and any other software
being utilized by the Vendor would be the
responsibility of the Vendor.
Request bank to kindly consider point of up
gradation and other related activities as the
hardware db os etc would be provided by the
bank.
Bank will ensure upgradation and other related
activities of the Hardware / OS provided by the
Bank
37 9 3. Scope of Work At the end of contract period and / or as and
when desired by the Bank, Vendor has to
arrange for data / process reverse migration
to Bank or to new service provider, as & when
finalized by the Bank at free of cost
Request bank to provide more clarity on the
mentioned point.
Clarification due to complexity of solution and
DB in IPR structure of successful bidder, there
will be considerable time and cost involved in
transferring huge amounts of processed data
across channels totaling in excess of minimum
50TB which will take 3-6 months in conversion
to new vendor format. This needs to be a
chargeable service.
This point is related to handing over operation to
new vendor.
38 9 3. Scope of Work · Fully functional Hardware and Software
covering entire scope of the RFP should be
installed at Company designated location
within 30 days of issuance of work order
Request bank to provide more clarity on the
mentioned point as the required infra in DC &
DR would be provided by bank as per sizing
provided by the bidder.
Bank will provide Hardware with required
OS.
Page 11 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
39 22 6. Stage 1 – Eligibility
cum Technical Bid, point
11
Bidder should not be partially or fully owned
/controlled/part of any financial institution or
any payment platform. The bidder must be a
non-Bank promoted entity”.
Request bank to remove the mentioned
clause.
Please clarify; Any payment platform?
Payment platform means, NFS, VISA, MasterCard
etc.
40 22 6. Stage 1 – Eligibility
cum Technical Bid, point
17
The bidder shouldn’t have any security
incident or information security incident
assigned to their hosted or deployed system
in last 3 years of operation. PCI-PA DSS
complaint.
Request bank to provide more clarity on the
mentioned point.
Bidder is required to undertak that their were no
information security incident was report on the
system deployed by them in last 3 years of
oeprations
41 23 6. Stage 1 – Eligibility cu Bidder should also have internal control and
audit measures in place. The Bidder should
have necessary data security protocols in
place to protect banks confidential data.
Request bank to provide more clartity on the
mentioned point.
Related to compliance of Data security and
certifications
42 51 Annexure 05–
Commercial Bid
Request bank to provide more clarity on the
number of transaction expected in a month
from desired channels to be integrated.
Current volumes of Debit Card transactions is
approximetly 40 lacs per day for debit card,
However outher channels may also be added as per
requirement which would be discussed with the
sucessful bidder.
43 51 Annexure 05–
Commercial Bid
Request bank to provide clarity on the
minimum commitment for the no. Of
transaction per month can 12 cr transation
can be taken as the minimum comitment from
the banks side.
This transaction volume is only for TCO calculation
purpose. The transaction volume may increase /
decrease during the contract period.
44 General Request bank to provide clartiy on the existing
setup for the reconcialtion activities carried
out by the bank with name of existing vendor
providing a recon services to the
bank.
These details will be shared with the successful
bidder.
Page 12 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
45 21 6. Eligibility Criteria: Bidder or OEM should have experience of 3
years of deployment, monitoring and
management of reconciliation solution with a
large public/ private sector Bank, having
experience in India/abroad.
The solution offered must be already be
implemented in Private/Public Sector
Undertaking Bank in India or abroad having
minimum business mix of 4 lac crore as on
31st March, 2020.
Request Bank to clarify what bank mean by
business mix. There is mention of business
mix as on 31st March 2020 but there is no
mention since when it has to be considered.
The solution offered must be already in
implemented in Private / Public Sector
Undertaking Bank in India or abroad having
minimum business mix (Deposit + Advances)_of
Rs. 4 Lacs
Crore as on 31st March 2020.
46 6 3. Scope of Work The solution should be implemented at Bank,
and at the Bank’s discretion, at RRBs of Bank,
foreign subsidiaries and should cover all
existing branches / regional offices /
administrative offices.
Bank, BOB means ‘Bank of Baroda’ & its
associate / joint venture / subsidiaries
/RRBs/Amalgamated Banks.
Understanding is that the data from all of
Bank's associates will be provided in a single
format, i.e. Switch, core Banking, EJ etc. if
not, request bank to name the different
switch and core banking deployed at Bank's
associates to be supported
Banks is currently having three RRB and eight
subsidiaries overseas having different CBS /
Switch.
47 7 3. Scope of Work Currently this RFP is only related to
procurement of solution for Debit Card
transaction and ATM / CR reconciliation
including dispute management, however the
same can be extended to other Digital
Products as and when desired by Bank
Digital products such as the IMPS, UPI AEPS,
BBPS, Internet Banking, ETC . are already
included in the RFP. Request bank to clarify
which other digital products Bank Plans to be
included in the scope
Can be extended to other Digital Products as and
when desired by Bank
48 10 4. Technical and
Functional
Specifications
Automated Vouching system for NFS, VISA,
and MasterCard, RuPay and all the other
network and products.
Request Bank to specify the complete list of
Networks/Interchanges and product to be
supported for Reconciliation
Mentioned in the RFP and addition will depend on
any change in financial ecosystem.
49 14 4. Technical and Functio System should be able to generate alert for
Issuer transaction if reported more than usual
in numbers.
System should be able to track transaction
with different Pos Entry Mode.
Fraud Monitoring is not part of
Reconciliation, Request Bank to remove the
FRM related requirements from the technical
and functional specification.
Minimum report and alerts as per the Bank
requirement must be provided from Recon
system
Page 13 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
50 16 4. Technical and
Functional
Specifications- 12.
Dispute Management
Collection of charge slip from Merchants for
chargeback Retrieval request and other
Dispute Received
This is part of the Merchant Management
system, where complete correspondence
with the merchant and tracking of merchant
response, recovery etc needs to be managed.
This is not part of the Recon's dispute
management system. Request Bank to
remove the same
This facility is required in for handling Dispute
transactions in the application
51 16 4. Technical and
Functional
Specifications- 12.
Dispute Management
Age wise break up for all pending payments
for merchant
This is part of merchant management system.
Request Bank to clarify on the requirement
This is related to pending/unsettled issuer
transactions in case of Debit Card
52 6 Project Overview ; Page Proposed bidder would implement Universal
Reconciliation & Dispute Management
System (Only Software) and provide Onsite
technical support for managing desired
uptime & implementing change requests.
Please confirm that onsite support is
required from Application Support
perspective. Infrastructure support for the
Application is outside the scope of this RFP.
Vendor to support the operation with minimum
resources. The resource will be having technical skill
on the entire operations of the package and assist
in Trouble shooting / resolving the issues and
should function as L2 / L3 activity resolver.
However routine type of work will do done by Bank
/ BGSS team. Vendor is required to provide initial
onsite handholding / training support to train the
BGSS Staff.
53 7 Project Overview ; Page
No. 7
The Bank will arrange for, necessary servers,
hardware and applicable operating system to
install the solution at Bank Data Centre and
also should replicate at Disaster Recovery Site,
Hyderabad/ other major city in India.
Please confirm that bidder has to give the
requirement of infrastructure deployment
(OS , DB etc..) and the required infrastructure
including the hardware and software will be
provisioned by Bank. Bidder has to only
provide the Recon solution.
Bank will provide Hardware with required
OS.
54 7 Project Overview ; Page
No. 8
The selected system integrator or bidder will
provide the Bank a complete solution for all
the modules including but not limited to
supply, installation of required hardware &
software.
Please confirm that scope of bidder is to
deploy the recon software only
Revised Clause : The selected system integrator or
bidder will provide the Bank a complete solution for
all the modules including but not limited to supply,
installation of required application & software.
Page 14 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
55 8 Project Overview ; Page
No. 8
System integrator/ successful bidder will be
responsible for patching of OS and closing of
any Vulnerabilities in the Servers (i.e.
Application, Data Base and all related servers)
as reported by the VAPT Audit of the
Information Security as per of Bank of
Baroda’s policy. Furthermore, the up
gradation of DBMS and any other software
being utilized by the Vendor would be the
responsibility of the Vendor.
Please confirm that OS ,DB vulnerabilities will
be closed by Bank IT team as they will be
supporting the infrastructure. Bidder will be
responsible to give the input for the points
related to Applications or points impacting the
applicating functionality.
Vulnerabilities related to Infrastructure provided by
the Bank will be closed by the Bank.
56 9 Project Overview ; Page
No. 9
Fully functional Hardware and Software
covering entire scope of the RFP should be
installed at Company designated location
within 30 days of issuance of work order
Pls confirm that Hardware will be deployed
by Bank IT Team only.
Bank will provide Hardware with required OS
57 General General General Please confirm how many environments
(Like Production, DR , UAT ) are required by
Bank
Production & UAT at DC and DR
58 General General General Please share YoY growth so that bidder can
propose the requirements accordingly
YOY growth is around 20 % in case of debit card but
not constant. Transactions count which needs to be
considered is provided in the
Commercial bid.
59 General General General Request Bank to provide the following
volumetric details
No. of ATM/POS txn per day
No. of IMPS, UPI, BBPS, AEPS, internet
Banking transaction count per day
Data retention period
No. of users of the system
No. of concurrent users of the system
Approx. 40 lac Debit card transactions per day
Rest other products data would be provided as and
when added Data retention period as per
regulatory guidelines.
No. of users of the system around 9000
No. of concurrent users of the system
around 500
60 2 4. Pre–bid Meeting Date 23rd December 2020 (through Team
Meeting) – Vendors are required to send
their Mail IDs and other details required to
send Team Meeting invitations
Usually Bank allows 2 representatives from
the vendors to participate in the pre-bid
meetings. Hence we request the bank to
allow 2 representatives to attend the virtual
meeting.
Allowed
Page 15 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
61 6 1. Introduction Our Bank is inviting Bids for “Selection of
Service provider for End-to-end
implementation of Universal Reconciliation
System & Dispute Handling process for Digital
Banking Channels & Products” in Bank of
Baroda. At the bank’s discretion, the same
would also need to be implemented at
Regional Rural Banks (RRBs) of Bank of Baroda
& foreign subsidiaries / territory branches on
an OPEX (operational expenditure) model.
Request the bank to advise the number of
RRBs sponsored by the Bank and its number of
foreign subsidiaries. Also advice how the data
will flow from banks foreign subsidiaries to
the proposed successful bidder system. Kindly
suggest the mechanism by which customer
disputes will be handled/resolved for the
customers of overseas subsidiaries.
Banks is currently having three RRB and eight
subsidiaries overseas. Data will be provided
through SFTP/API. Customer disputes will be
handled / resolved by the BGSS / Bank team using
the application provided by the vendor.
62 7 3. Scope of Work Solution or bidder who directly can provide
the required solution- The solution should be
implemented at Bank, and at the Bank’s
discretion, at RRBs of Bank, foreign
subsidiaries and should cover all existing
branches / regional offices / administrative
offices. However, there may be increase in
the number of branches / offices as per the
business requirement / policies of the
Government (merger/ acquisition). Hence,
the same needs to be considered as part of
scope of work. Currently this RFP is only
related to procurement of solution for Debit
Card transaction and ATM / CR reconciliation
including dispute management, however the
same can be extended to other Digital
Products as and when desired by Bank
Request the bank to clarify what are the
channels of transactions will be initially
provided to the successful vendor. However
on the technical specification the bank has
stated reconciliation of various services such
as UPI, IMPS, AEPS, internet banking, etc.
If not all the channels initially, can the Bank
indicate the timeframe for providing the
transactions of the remaining channels.
Request the Bank to provide more clarity on
CR reconciliation.
We need clarifications on the following:
1) The projected volume of 12 crore
transactions per month is it inclusive of all
channels? If not, can the Bank indicate the
volume
2) This will help us in quoting in commercials
as well as sizing of the hardware.
First Bank will start this project with Debit Card
Recon and Grievance Handling and based on the
business requirement add other channels
during the contract period. The volume given in
the RFP is indicative volume and may increase /
decrease based on new channel inclusion,
business increase etc.
Page 16 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
63 7 3. Scope of Work These locations, if changed, the solution be
implemented accordingly. Network
connectivity, security and other infrastructure
will be provided by the Bank.
Change in location will be at a cost to be borne
by Bank. This will be any change after the
initial implementation at the DC & DR. Also
advice where the initial activity will be
located.
The DC and DR location will be Mumbai &
Hyderabad. The Functionality of the system
provided must be WEB-Interface based wherein,
Bank/BGSS can perform the day to day
operational activity from any/all of its Operational
Hub/s, within Bank and BGSS Network.
64 7 3. Scope of Work MIS Reports generation: The solution should
also generate data files as per the format
needed by Bank from time to time
While basic reports will be provided as part of
the deliverables, additional and Adhoc
Reports will be chargeable following the
Change Request process
Bank will provide the details of report required with
the successful bidder and these reports are
required to be provided to bank without any
additional cost. Any further report required looking
to changing Business, regulatory, monitoring
requirement during the contract period is also
required to be provided without any additional cost
to Bank.
65 7 3. Scope of Work To provide details regarding Database
Design, Table Structure, Application
Programming Interface etc. so as to give the
Bank , sufficient insight on working of the
application or software. System should have
maximum automation and minimum human
intervention mechanism based on AI / ML /
Robotics etc.
Database Design Table structure are ISG IPR
and may not be able to share. Request Bank
to reconsider these points.
Moreover, as this is an OPEX model where
BGSS staff will operate the solution. At the
most we can handover the Raw data to the
bank.
Vendor to support the operation with minimum
resources. The resource will be having technical skill
on the entire operations of the package and assist
in Trouble shooting / resolving the issues and
should function as L2 / L3 activity resolver.
However routine type of work will do done by Bank
/ BGSS team. Vendor is required to provide initial
onsite handholding / training support to train the
BGSS Staff.
Page 17 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
66 7 3. Scope of Work Solution provider is expected to provide
adequate knowledge transfer (KT), Training
and operational guidelines to designated
bank-staff / BGSS staff / bank’s subsidiary staff
for data extraction, conversion and uploading
tasks, Report Generation Software
/ Tools installed .The Bank may provide a
centralized location for training or may ask the
successful bidder to give training at different
centers required by the Bank.
In case the training may be imparted outside
Mumbai, Gandhinagar / Baroda whether the
Bank will bear the cost of it.
No
67 7 3. Scope of Work The Solution provider must ensure that the
solution provided is compatible to integrate
with Bank’s systems, especially the CBS,/
Switch which uses oracle database, Customer
Relationship Management (SIEBEL CRM)
complaint management module, Debit Card
Management System (DCMS) etc. Any
middleware if required for necessary
integration needs to be provided by the
bidder within the same quote given for
entire solution.
Kindly clarify the following:
1. The dispute mechanism to be provided
by the successful bidder are to be integrated
with the Bank’s existing CRM.
2. The cost of middleware required may
be borne by the Bank.
Service provider to integrate its application of
Bank CRM and other applications, no additional
cost will be provided Bank will provide all required
Hardware, OS required for this.
68 10 4. Technical and Functio Features and Functional description
Sr. No.1 3 Way Reconciliation on the basis of
Switch, CBS and settlement files on T+1 basis
and submission of Reports
We usually provide reconciliation on T + 1
basis subject to availability of all correct data
to be provided by the bank. However in
some case there may be a cut-off time
differences in Switch, CBS and Network.
Reconcilaatio and settlement is required to be
done as per the Regulatory / Network / Bank
guideline.
69 19 Functional
Specifications
Note: Reconciliation should be on the basis
of ATM GL EOD balances and other GL EOD
balances in CBS for each day.
Whether the cash replenishment is
outsourced for all the ATMs of the bank. If so
the mode of receipt of C3R reports.
Some ATMs are also managed by Bank, C3R is
provided over email/SFTP
70 20 5. Evaluation process The Bank’s determination of a Bid’s
responsiveness is to be based on the contents
of the Bid itself, without recourse
to extrinsic evidence.
Request the bank to give clarity on this point. The data and facts given in the BID response would
be considered for evaluation
Page 18 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
71 21 6. Stage 1 – Eligibility cu 4. Bidder or OEM should have experience of
3 years of deployment, monitoring and
management of reconciliation solution with a
large public/ private sector Bank, having
experience in India/abroad.
The solution offered must be already be
implemented in Private/Public Sector
Undertaking Bank in India or abroad having
minimum business mix of 4 lac crore as on
31st March, 2020.
Is the 3 years criteria, is it from the date of
purchase order or from the date of
implementation.
From date of PO
72 23 Note: At the end of contract period of 3/5 year, the
bidder must offer the solution to Bank, for
internal use for unlimited period at special
cost of INR 1.00/-
Request Bank to clarify if the cost of the
Application, IPR owned by the Proposed
Vendor, be paid to the Vendor through mutual
negotiations as the solution has been
customized to suit the Bank requirements.
Support, if any required by Bank for the
customized application should also be
chargeable, due to the complexity of the
solution.
Please clarify, during the course of
implementation there will be certain
requirements which the vendor might not
have and will have to tie up with a third party.
In this case what if the third party refuses to
share the solution / application, what will be
the penalty or the implication on this RFP.
Stand deleted appropriate decision will be taken at
the end of the contract period
73 23 Technical Criteria
Evaluation
3.Additional functionality (other than
covered in TFS) offering capability e.g.
rbotics/ Automation/ AI-ML etc.
We can provide Robotics/ Automation/ AI- ML
etc. which may attract separate commercials
which can be discussed with the
bank.
No additional cost will be paid by the Bank for
additional functionalities offered by the bidder.
74 23 Technical Criteria
Evaluation
Remaining 20 % based on of the following
broad evaluation parameters defined in this
section:
In the table, request the bank clarify the exact
weightage for each item as the total is coming
to 30% instead of 20 %.
Please check new RFP document
Page 19 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
75 23 7. Stage 2 – Commercial Techno-Commercial Evaluation
c) The bidders who are qualifying as per the
technical evaluation criteria will only be
considered as eligible for commercial
evaluation.
d) Proposal with the lowest cost may be given
a financial score of 100 and other proposals
given financial scores that are inversely
proportional to their prices.
The proposal securing the highest combined
marks and ranked H-1 shall be recommended
for award of contract.
Clarification on whether the RFP will still be
valid in case of only one Bidder qualifies in
the Technical Evaluation. If valid, will the
Price specified in the TCO submitted with the
Commercial Bid be considered Final?
NO
76 24 7. Stage 2 –
Commercial Bid:
The bidder may quote the best competitive
price in the commercial bid as Bank may or
may not opt for Reverse Auction and in case
Bank does not opt for Reverse Auction, the
commercial bid submitted by you will be
opened to decide the L1 price.
The RFP stipulates techno commercial 80:20.
In the event the bidder is maximum marks
under technical guidelines and may not be L1
in the commercials. Request the bank to
clarify how they will evaluate under such a
scenario?
The bidder is selected based on Techno
Commercial evaluaton
77 25 Delivery Schedule The products and/or Systems and/or Services
covered under this invitation are to be
supplied, installed and commissioned within
the mentioned in RFP- 90 days.
90 days implementation period: Clarification
on whether the period of 90 days will be
calculated from date of PO
From the date of PO
78 25 Delivery Schedule Handholding for 3 month and data and
training
Request the bank to clarify whether the
handholding period for 3 months begin after
completion of 90 days of implementation
period or such date as Bank determines as
completion of installation and beginning of
hand-holding.
3 Month after implementation.
Page 20 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
79 25 Right to Selection and R Bank has the right to award the work to one
agency or to more than one agency. Keeping
in view of the quantum of sample, sample
may be divided among the highest scorer
(H1) and the second highest scorer (H2)
segment wise. Work should be carried out at
L1 rate.
Request the bank to provide more clarity on
how the bank will distribute the work
between 2 vendors.
The vendor’s application are protected under
IPR which may pose problem in case the two
vendors are selected for such assignment.
Further this may also pose problem for
sharing the data and customer disputes.
As the bank has not spelt out the distribution
of work for more than vendor, then how the
vendor can be asked to match the L1 price.
For this work only one agency will be assigned the
work
80 34 14.4 Others The bidder shall undertake to provide
appropriate human as well as other
resources required, to execute the various
tasks assigned as part of the project, from
time to time.
Does it mean in additions to 5 technical staff
called for in the RFP or are we to provide
additional staff. If so suitable remunerations
be discussed.
Vendor to support the operation with minimum
resources. The resource will be having technical skill
on the entire operations of the package and assist
in Trouble shooting / resolving the issues and
should function as L2 / L3 activity resolver.
However routine type of work will do done by BGSS,
Vendor to train the BGSS Staff.
81 45 Annexure 01 - Table of C 7 Performance Guarantee Performance Guarantee arises only for the
successful vendor. Does the bank mean that
vendor should type the format of the
Performance Guarantee to be enclosed in
the technical bid envelope?
Performance Guarantee has to be given by the
successful bidder
82 46 Annexure 02 - Bid Secur 2. We …………………………………… ……… ….
having our registered office at
……………………………………….(hereinafter called
the 'BIDDER') are offering security deposit of
Rs. /- (Rupees only) vide [demand draft / pay
order / issued by a scheduled/Commercial
bank] bearing No. dated [drawn on/ issued
by] (hereinafter referred to as “Bid Security”)
favoring ‘Bank of Baroda for consideration of
the Bid of the above mentioned Bidder.
The bank has stipulated that the vendors can
submit bid documents either with DD of 20
lakhs or by EMD guarantee. However this
clause is silent about the EMD guarantee.
Only declaration is required.
Page 21 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
83 49 Annexure 05–
Commercial Bid
Maximum 90 days timeline for the Sr. 2
modules would be provided to bidder for
implementation.
Will the period of 90 days begin after
completion of 90 days implementation period
for ATM & Debit Card reconciliation
module?
90 Days from when requirement is raised.
84 49 Annexure 05–
Commercial Bid
6. Bank will provide Hardware with operating
software. Any other software required to run
the solution should be provided by the bidder.
Trust the Database license will be provided
by the Bank.
Any other software other than OS required to run
the application will be provided by bidder.
85 53 Annexure 07– Integrity Annexure 07– Integrity Pact Bank has not stipulated the amount of the
NON judicial stamp pare value for the
Integrity Pact. Can we submit as per the state
stamp duty act (which is Rs. 300/- for
Maharashtra State) or is it to be submitted
on vendors letter head.
It has to be on stamp paper as per the state stamp
duty act of maharashtra
86 61 Annexure 08– Service
Level
Penalty for delay resolution of defect Since the day to day operations will be carried
by BGSS staff, this clause needs to be
discussed with the successful bidder with
specific roles and responsibilities.
Only routine type of work will do done by BGSS,
Vendor to train the BGSS Staff.
87 7 Clause-3, Scope of Work Application and database to have separate
instance for Bank and each RRB, foreign
subsidiaries/ territory branches.
Implementation will be at DC (Mumbai) and
DR at Hyderabad.
Kindly specify the number of RRBs &
Subsidiaries; Also please clarify, whether
vendor has to create separate instances of
Application for each RRB/ subsidiary and
separate database will be provided by the
Bank?
Banks is currently having three RRB and eight
subsidiaries overseas.
Database to be created as and when it is required.
88 7 Clause-3, Scope of
Work
The Solution involves Business Rules engine
(to enable configurability) Alerts Mechanisms
and MIS reporting based system integrated
with various organizational financial
transaction based Systems / Applications
We request the Bank to provide details of
bank's system which are expected to be
integrated.
Vendor is required to integrate his application with
Bank’s various applications like Core Baking, CRM,
SMS / Email gateway etc.
89 11 Clause-4, Technical and
Functional
Specifications, Point -2
GST calculation and invoices Requesting Bank to please elaborate on
scope/ requirement. What is required in this
part particularly in invoice?
Reporting of MIS and availability of system for
generation of GST invoices and reconciliation of
inward invoices.
90 12 Clause-4, Technical and
Functional
Specifications, Point -3
Generating output files for successful txn,
failed txn, time lag txn, exceptional
transactions and preparing vouchers as
necessary.
Please clarify the time lag txn This should be the part of
reconciliation and MIS reporting
91 14 Clause-4, Technical and
Functional
Specifications, Point -8
Honoring the payment messages sent by the
bank/Payment of draft issued by the bank
Please clarify; does bidder need ot authorise
payment?
This should be the part of
reconciliation and MIS reporting
Page 22 of 26 Bank of Baroda Addendum Dated – 18.01.2021
S.L Section Page No/RFP Term RFP Text Query Bank's Response
92 14 Clause-4, Technical and
Functional
Specifications, Point -8
Case management with-in department and
outside department
Need more details on this requirement This should be the part of
reconciliation and MIS reporting
93 14 Clause-4, Technical and
Functional
Specifications, Point -8
Payment on account of interbank deals Need more details on this requirement This should be the part of
reconciliation and MIS reporting
94 16 Clause-4, Technical and
Functional
Specifications, Point -12
Age wise break up for all pending payments
for merchant
Please clarify; does desired solution need to
provide Merchant PoS (acquiring transaction)
settlement & recon?
This should be the part of reconciliation and MIS
reporting currently for Debit Card transactions
95 16 Clause-4, Technical and
Functional
Specifications, Point -12
System should have capability to store and
Retrieve all the documents received from
different network and branches
Please clarify; Is this only realted to customer
disputes or any other documents also need to
be stored?
Related to all the data of reconciliation and dispute
96 38 Clause-15.6,
Majeure
Force Force Majeure Requested Changes:- the definition of Force
Majuere should also include events such as
pandemic, lockdown, quranatine restrictions
, epidemic, any act of state or Central
Government
The events will be as per standard legally used and
as per any additional guidelines by Government.
97 7 The Bank will arrange for, necessary servers,
hardware and applicable operating system to
install the solution at Bank Data Centre and
also should replicate at Disaster Recovery Site,
Hyderabad/ other major city in India. DC and
DR will function as Active / Passive
Whether database will be provided by the
bank or needs to be quoted by bidder
Required hardware and OS will be provided by the
Bank
98 7 Currently this RFP is only related to
procurement of solution for Debit Card
transaction and ATM / CR reconciliation
including dispute management, however the
same can be extended to other Digital
Products as and when desired by Bank
What is Bank’s current transaction volume in
Recon?
Reference from commercial bid can be taken,
99 General How Bank will provide data to us from
Switch/ Server?
Data will be provided by SFTP, API,
Portals
100 General How many maximum transactions would be
considered to recommend hardware sizing?
For Debit Card
transactions per day.
aprox 40 lacs
101 23 Note: At the end of contract period of 3/5 year, the
bidder must offer the solution to Bank, for
Request Bank to clarify if the cost of the
Application, IPR owned by the Proposed
Stand deleted.
Page 23 of 26 Bank of Baroda Addendum Dated – 18.01.2021
internal use for unlimited period at special
cost of INR 1.00/-
Vendor, be paid to the Vendor through mutual
negotiations as the solution has been
customized to suit the Bank requirements.
Support, if any required by Bank for the
customized application should also be
chargeable, due to the complexity of the
solution.
Please clarify, during the course of
implementation there will be certain
requirements which the vendor might not
have and will have to tie up with a third party.
In this case what if the third party refuses to
share the solution / application, what will be
the penalty or the implication on this RFP.
102 21 6. Stage 1 – Eligibility
cum Technical Bid, point
3
The Bidder should have a minimum annual
turnover of Rs. 100 crore per year during last
three financial years i.e., 2016-17, 2017-18,
2018-19.
Request bank to consider," The bidder should
have minimum annual turnover of Rs 100
Crore in at least two of the last three years i.e.,
2017-18, 2018-19, 2019-2020."
The bidder must be having annual turnover of Rs 100 crore in at least two of the last three years i.e., 2016-17, 2017-18, 2018-19.
Page 24 of 26 Bank of Baroda Addendum Dated – 18.01.2021
Corrigendum cum Addendum dated 18.01.2021
RFP Reference Number: BCC: DB: DCOT:112:1117 Dated:10.12.2020 Selection of Service provider for End-to-end implementation of Universal Reconciliation System & Dispute Handling process for Digital Banking Channels & Products
We request reference to our captioned RFP Dated:10.12.2020 We give below necessary modifications/additions/deletions pertaining to various clauses contained in the captioned RFP. Please note that this Corrigendum cum Addendum forms integral part of the RFP. There are no changes in any other terms or conditions except as mentioned below. All other terms & conditions of the RFP/ Previous Corrigendum remain unchanged
S.No. Existing Clause Revised Clause
1 Last Date of Submission of RFP Response (Closing Date) Page2 of RFP Document
1st February 2021 at 3 PM
2 Eligibility Cum Technical Bid Opening Date , Page 2 of RFP Document
1st February 2021 at 4 PM
3 Bid Security (Earnest Money Deposit) - Rs. 20,00,000 - , Page 2 of RFP Document
Nil (Only Bid Security Declaration required)
4
14.3 Performance Guarantee The successful vendor shall provide a Performance Guarantee within 30 days from the date of receipt of the order or signing of the contract whichever is earlier in the format as provided in Annexure 06 to the extent of 10% of the total contract value (excluding Postal franking value) for the contract period plus 3 months and such other extended period as the Bank may decide for due performance of the project obligations. The guarantee should be of that of a scheduled commercial Bank or any nationalized bank, other than Bank of Baroda Page no 33 of RFP Document
The successful vendor shall provide a Performance Guarantee within 30 days from the date of receipt of the order or signing of the contract whichever is earlier in the format as provided in Annexure 06 to the extent of 3% of the total contract value (excluding Postal franking value) for the contract period plus 3 months and such other extended period as the Bank may decide for due performance of the project obligations. The guarantee should be of that of a scheduled commercial Bank or any nationalized bank, other than Bank of Baroda
5 Annexure-2 -Bid Security Letter
Revised Annexure-2 - Bid Securing Declaration Form, as enclosed
6 Annexure-3 Stands Deleted
7 Annexure 05–Commercial Bid Revised Annexure 05 - Commercial Bid ,as enclosed
Except the above changes (Pre-bid response and Corrigendum cum Addendum dated 18.01.2021) all other Terms of the RFP remains unchanged and all other modification sought by the bidders are not accepted by the Bank.
Page 25 of 26 Bank of Baroda Addendum Dated – 18.01.2021
Annexure 02–Bid Securing Declaration Form Bid Securing Declaration Form
Date: ___________________ Tender No. _________________
To
Head- Digital Banking & Payment Business
Digital Banking & Payment Business Department,
Bank of Baroda, (Head Office)
1st Floor, Baroda Bhawan, Alkapuri Rd, Vishwas Colony, Baroda- 390007
We. The undersigned, declare that:
We understand that, according to your conditions, bids must be supported by a Bid Securing
Declaration.
We accept that we may be disqualified from bidding for any contract with you for a period of 3 year from the date of notification if we are in a breach of any obligation
under the bid conditions, because
We
a) have withdrawn/modified/amended, impairs or derogates from the tender, our Bid during the period of bid validity specified in the form of Bid; or
b) having been notified of the acceptance of our Bid by the purchaser during the period of bid validity (i) fail or refuse to execute the contract, if required, or (ii) fail or
refuse to furnish the Performance Security, in accordance with the Instructions to Bidders.
We understand this Bid Securing Declaration shall cease to be valid if we are not the successful Bidder, upon the receipt of your notification of the name of the successful
Bidder.
Signed: (insert signature of person whose name and capacity are shown)
in the capacity of (insert legal capacity of person signing the Bid Securing Declaration)
Name: (insert complete name of person signing he Bid Securing Declaration)
Duly authorized to sign the bid for an on behalf of (insert complete name of Bidder)
Dated on _____________ day of ___________________ (insert date of signing)
Corporate Seal (where appropriate)
(Note: In case of a Joint Venture, the Bid Securing Declaration must be in the name of all partners to the Joint Venture that submits the bid)
Page 26 of 26 Bank of Baroda Addendum Dated – 18.01.2021
Annexure 05–Commercial Bid (Revised)
Description Slabs as per transaction volume per month
Amount in Paise(A)
Volume Per month is presumed at 12 Crore transactions(B)
Total cost in Rs.**(C=A*B)
Total cost of ownership (D=C*36)
Reconciliation Charge per transaction
Slab 1: Up to 4 Crore M** 4,00,00,000 D1
Slab 2: Above 4 Crore and Upto 8 Crore
N** 4,00,00,000
D2
Slab 3: Above 8 Crore and up to 12 crore and above
O** 4,00,00,000
D3
Total XXX 12,00,00,000 XXX XXX
Total Cost of ownership Total of (D1+D2+D3)
Please note – the cells wherein “XXX” is given needs to be kept blank by the bidder **e.g. if the reconciled transaction count for a given month is 14 crore, then the total cost should be calculated as follows:- Rs. (4 crore X M+4 crore X N +6 crore X O)/100 1. Sr.1 pertaining to ATM & Debit Card module is priority & mandatory. Modules pertaining to Sr. 2 IMPS/UPI/NEFT etc. is optional at bank’s discretion to avail. Maximum 90 days timeline for the Sr. 2 modules would be provided to bidder for implementation.
2. Detailed Specifications of all Hardware, Operating software, Components etc. for the above modules to be attached separately in the Technical Bid, supported by Technical Literature/Product Catalogues/Brochures, etc. This is Mandatory.
3. Price quoted should be excluding Sales tax, VAT, GST, Road Tax, Octroi etc. as applicable in respective State.
4. In case of discrepancy between figures and words, the amount in words shall prevail.
5. No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the currency of the Contract.
6. Bank will provide Hardware with operating software. Any other software required to run the solution should be provided by the bidder.
Signature of Bidder: Name :