Selection n Rec 35p

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Chapter 12HUMAN

RESOURCEMANAGEMENT

© 2003 Pearson Education Canada Inc. 12.112.1


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© 2003 Pearson Education Canada Inc.

LEARNING OBJECTIVES• You should be able to:

E!"la#$ the st%ate' #("o%ta$'e o) hu(a$%esou%'e (a$a&e(e$t

*es'%#be the hu(a$ %esou%'e (a$a&e(e$t "%o'ess *#))e%e$t#ate bet+ee$ ,ob des'%#"t#o$s a$d ,ob

s"e'#)#'at#o$s

Co$t%ast %e'%u#t(e$t a$d de'%u#t(e$t o"t#o$s

*es'%#be the sele't#o$ de-#'es that +o%. best +#th-a%#ous .#$ds o) ,obs

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LEARNING OBJECTIVES

/'o$t#$ued0• You should be able to:

Ide$t#)1 the -a%#ous t%a#$#$& 'ate&o%#es

E!"la#$ the -a%#ous a""%oa'hes to "e%)o%(a$'e

a""%a#sal

*es'%#be +hat a$ o%&a$#2at#o$3s 'o("e$sat#o$

s1ste( should #$'lude

*#s'uss the 'u%%e$t #ssues a))e't#$& hu(a$%esou%'e (a$a&e(e$t

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4HY HUMAN RESOURCE

MANAGEMENT IS IM5ORTANT• All Ma$a&e%s E$&a&e #$ Hu(a$ Resou%'e Ma$a&e(e$t

A't#-#t#es #$te%-#e+ ,ob 'a$d#dates

o%#e$t $e+ e("lo1ees

e-aluate +o%. "e%)o%(a$'e

• A'h#e-#$& 'o("et#t#-e su''ess th%ou&h "eo"le %e6u#%es a)u$da(e$tal 'ha$&e #$ ho+ (a$a&es th#$. about e("lo1ees

• High performance work practices77+o%. "%a't#'es that lead to both h#&h #$d#-#dual a$d h#&h o%&a$#2at#o$al "e%)o%(a$'e

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E8AM5LES O9 HIGH7

5ER9ORMANCE 4OR 5RACTICES

/E!h#b#t ;


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HUMAN RESOURCE

MANAGEMENT 5ROCESS• Ne'essa%1 )o% sta))#$& the o%&a$#2at#o$ a$d susta#$#$& h#&h

e("lo1ee "e%)o%(a$'e

Ide$t#)1 a$d sele't 'o("ete$t e("lo1ees

5%o-#de u"7to7date .$o+led&e a$d s.#lls Reta#$ 'o("ete$t> h#&h "e%)o%(#$& e("lo1ees

• I$)lue$'ed b1 the e!te%$al e$-#%o$(e$t

Labour union 7 %e"%ese$ts +o%.e%s a$d "%ote'ts the#%#$te%ests th%ou&h 'olle't#-e ba%&a#$#$&

Go-e%$(e$t %e&ulat#o$s to assu%e e6ual e("lo1(e$to""o%tu$#t#es

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HUMAN RESOURCE MANAGEMENT

5ROCESS /E!h#b#t ;


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HUMAN RESOURCE

5LANNING

• E$su%es:

That o%&a$#2at#o$ has the %#&ht $u(be%a$d .#$d o) "eo"le #$ the %#&ht "la'es a$dat the %#&ht t#(e

E("lo1ees a%e 'a"able o) e))e't#-el1 a$de))#'#e$tl1 "e%)o%(#$& the#% ass#&$ed

tas.s

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HUMAN RESOURCE

5LANNING /'o$t#$ued0

• Cu%%e$t Assess(e$t

Job analysis 7 de)#$es ,obs a$d the beha-#o%s$e'essa%1 to "e%)o%( the(

Job description 7 state(e$t o) +hat ,ob holde%does> ho+ #t #s do$e> a$d +h1 #t #s do$e

Job specification 7 state(e$t o) the (#$#(u(6ual#)#'at#o$s that a "e%so$ (ust "ossess to "e%)o%( a -e$ ,ob

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JOB ANALYSIS 5ROCESS

E("lo1ee

d#a%#es

Job ?e!"e%ts3

#de$t#)1 (a,o%

,ob 'ha%a'te%#st#'s

Job

A$al1s#s

*#%e't obse%-at#o$

o) the +o%.e%

St%u'tu%ed

6uest#o$$a#%e

9#l(#$& +o%.e%s

o$ the ,ob

I$te%-#e+#$&

e("lo1ees

#$ &%ou"s

I$te%-#e+#$&

e("lo1ees

#$d#-#duall1

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HUMAN RESOURCE

5LANNING /'o$t#$ued0• Meet#$& 9utu%e Hu(a$ Resou%'e Needs

*ete%(#$ed b1 the o%&a$#2at#o$3s &oals a$d

st%atees

*e(a$d )o% e("lo1ees #s a %esult o) de(a$d

)o% the o%&a$#2at#o$3s "%odu'ts a$d se%-#'es

Co("a%#so$ o) 'u%%e$t HR 'a"ab#l#t#es a$d)utu%e $eeds dete%(#$es a%eas o) o-e%sta))#$& o%

u$de%sta))#$&

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RECRUITMENT AN*

*ECRUITMENT

• Re'%u#t(e$t 5%o'ess o) lo'at#$&> #de$t#)1#$&> a$d att%a't#$&

'a"able a""l#'a$ts

Cho#'e o) %e'%u#t#$& sou%'e dete%(#$ed b1:

• lo'al labou% (a%.et

• t1"e o% le-el o) "os#t#o$

• s#2e o) the o%&a$#2at#o$ E("lo1ee %e)e%%als t1"#'all1 "%odu'e the best

a""l#'a$ts

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MAJOR SOURCES O9 5OTENTIAL

JOB CAN*I*ATES /E!h#b#t ;


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RECRUITMENT AN*

*ECRUITMENT /'o$t#$ued0• *e'%u#t(e$t

5%o'ess o) %edu'#$& the s#2e o) the

o%&a$#2at#o$3s +o%.)o%'e o% %est%u'tu%#$& #tss.#ll base

Used to (eet the de(a$ds o) a d1$a(#'

e$-#%o$(e$t

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*ECRUITMENT O5TIONS

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SELECTION

• Sele't#o$ 5%o'ess S'%ee$#$& ,ob a""l#'a$ts to e$su%e that the (ost

a""%o"%#ate 'a$d#dates a%e h#%ed

5%ed#'t#o$ e!e%'#se to dete%(#$e +h#'ha""l#'a$ts +#ll be su''ess)ul #) h#%ed

Sele't#o$ de'#s#o$s (a1 be 'o%%e't o% #$'o%%e't

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Co%%e't*e'#s#o$

A''e"t

E%%o%

Co%%e't

*e'#s#o$

Re,e'tE%%o%

SELECTION *ECISION

OUTCOMES /E!h#b#t ;


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SELECTION

/'o$t#$ued0• Val#d#t1

*e&%ee to +h#'h the%e #s a "%o-e$ %elat#o$sh#" bet+ee$ the

sele't#o$ de-#'e a$d so(e %ele-a$t '%#te%#o$

La+ "%oh#b#ts the use o) sele't#o$ de-#'es u$less the%e #s

e-#de$'e that> o$'e o$ the ,ob> #$d#-#duals +#th h#&h tests'o%es out"e%)o%( those +#th lo+ test s'o%es

O%&a$#2at#o$ has bu%de$ to "%o-#de e-#de$'e o) -al#d#t1

• Rel#ab#l#t1

*e&%ee to +h#'h a sele't#o$ de-#'e "%o-#des 'o$s#ste$t

(easu%es

No sele't#o$ de-#'e 'a$ be e))e't#-e #) #t has lo+ %el#ab#l#t1

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SUGGESTIONS 9OR

INTERVIE4ING /E!h#b#t ;


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FUALITY O9 SELECTION *EVICES

AS 5RE*ICTORS /E!h#b#t ;


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ORIENTATION

• 4o%. U$#t O%#e$tat#o$ 9a(#l#a%#2es $e+ e("lo1ee +#th &oals o) the

+o%. u$#t

• O%&a$#2at#o$ o%#e$tat#o$

I$)o%(s $e+ e("lo1ee about the o%&a$#2at#o$3sob,e't#-es> h#sto%1> "%o'edu%e> a$d %ules

• Su''ess)ul o%#e$tat#o$

Ma1 be )o%(al o% #$)o%(al

Ma.es $e+ (e(be% )eel 'o()o%table> lo+e%sl#.el#hood o) "oo% "e%)o%(a$'e a$d %es#&$at#o$s

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TRAINING

• S.#ll Cate&o%#es As ,obs 'ha$&e> e("lo1ee s.#lls ha-e to be

u"dated

Technical skills 7 bas#' a$d ,ob7s"e'#)#'

'o("ete$'#es

Interpersonal skills 7 ab#l#t1 to #$te%a't

e))e't#-el1

Problem-solving skills 7 use)ul #$ $o$7%out#$e ,obs

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5ER9ORMANCE

• 5e%)o%(a$'e Ma$a&e(e$t S1ste( 5%o'ess o) establ#sh#$& sta$da%ds a$da""%a#s#$& e("lo1ee "e%)o%(a$'e

• 5e%)o%(a$'e A""%a#sal Methods

Ea'h (ethod has ad-a$ta&es a$d d#sad-a$ta&es

Written essay 7 +%#tte$ des'%#"t#o$ o)e("lo1ee3s st%e$&ths a$d +ea.$esses

ritical incidents 7 )o'us #s beha-#ou% thatde)#$es e))e't#-e a$d #$e))e't#-e "e%)o%(a$'e

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5ER9ORMANCE

/'o$t#$ued0

• 5e%)o%(a$'e A""%a#sal Methods/'o$t#$ued0

!raphic rating scale 7 l#st o) "e%)o%(a$'e

)a'to%s

"ehaviourally anchored rating scale ,-$#/ 7

'%#t#'al #$'#de$t a$d &%a"h#' %at#$& s'ale

a""%oa'hes 'o(b#$ed #ultiple comparisons 7 'o("a%es o$e "e%so$3s

"e%)o%(a$'e +#th that o) o$e o% (o%e othe%s

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5ER9ORMANCE

/'o$t#$ued0

• 5e%)o%(a$'e A""%a#sal Methods /'o$t#$ued0

$b%ectives 7 e("lo1ees e-aluated b1 ho+ +ell

the1 a''o("l#sh a s"e'#)#' set o) &oals

#anagement "y $b%ectives /MBO0 7 "%e)e%%ed

(ethod o) a""%a#s#$& (a$a&e%s a$d

"%o)ess#o$al e("lo1ees

&'( degree feedback 7 ut#l#2es )eedba'. )%o(su"e%-#so%s> e("lo1ees> a$d 'o+o%.e%s

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COM5ENSATION

/4AGES AN* BENE9ITS0• Goals o) Co("e$sat#o$ 5%o&%a(s

Att%a't a$d %eta#$ 'o("ete$t a$d tale$ted #$d#-#duals

5os#t#-el1 #("a't o%&a$#2at#o$3s st%ate' "e%)o%(a$'e

• S.#ll7based "a1 Re+a%ds e("lo1ees )o% the#% ,ob s.#lls a$d 'o("ete$'#es

Job t#tle does$3t de)#$e "a1 'ate&o%1

Mesh $#'el1 +#th the 'ha$$& $atu%e o) ,obs

• T%e$ds #$ 'o("e$sat#o$ Ma.e "a1 s1ste(s (o%e )le!#ble

Redu'e the $u(be% o) "a1 le-els

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9ACTORS THAT IN9LUENCE


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9ACTORS THAT IN9LUENCE

COM5ENSATIONBENE9ITS

/E!h#b#t ;


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CAREER *EVELO5MENT

• Ca%ee% Se6ue$'e o) "os#t#o$s held b1 a "e%so$ du%#$&

he% o% h#s l#)et#(e

• The 4a1 It 4as

E("lo1ees ad-a$'ed the#% +o%. l#-es +#th#$ as#$&le o%&a$#2at#o$

Ca%ee% de-elo"(e$t +as a +a1 to att%a't a$d%eta#$ 6ual#t1 e("lo1ees

U$'e%ta#$t1 b%ou&ht o%&a$#2at#o$al 'ha$&es thatu$de%(#$e "%#$'#"les o) t%ad#t#o$al 'a%ee%de-elo"(e$t

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CAREER *EVELO5MENT

/'o$t#$ued0

• You a$d You% Ca%ee% Toda1

"oundaryless career 7 #$d#-#dual> $ot

o%&a$#2at#o$> %es"o$s#ble )o% 'a%ee% Ca%ee% 'ho#'e 7 o"t#(all1 o))e%s the best

(at'h bet+ee$ "e%so$3s as"#%at#o$s a$d

he% o% h#s ab#l#t#es a$d (a%.eto""o%tu$#t#es

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SOME SUGGESTIONS 9OR A


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SOME SUGGESTIONS 9OR A

SUCCESS9UL MANAGEMENT

CAREER /E!h#b#t ;


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CURRENT ISSUES IN HUMAN

RESOURCE MANAGEMENT

• Ma$a$& 4o%.)o%'e *#-e%s#t1

)ecruitment 7 %e'%u#t#$& $et (ust be +#de$ed

• Use $o$t%ad#t#o$al %e'%u#t(e$t sou%'es

• Out%ea'h +#ll b%oade$ a""l#'a$t "ool

*election 7 "%o'ess (ust $ot d#s'%#(#$ate

• Must a''o((odate $eeds o) d#-e%se a""l#'a$ts

$rientation and training 7 t%a$s#t#o$ o)te$(o%e 'halle$$& )o% so(e &%ou"s

• 4o%.sho"s to %a#se d#-e%s#t1 a+a%e$ess #ssues

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RESOURCE MANAGEMENT

/'o$t#$ued0• Se!ual Ha%ass(e$t

A$1 u$+a$ted a't#-#t1 o) a se!ual $atu%e that

a))e'ts a$ #$d#-#dual3s e("lo1(e$t

Ha%ass(e$t '%eates a$ u$"leasa$t +o%.

e$-#%o$(e$t a$d u$de%(#$es +o%.e%s3 ab#l#t1 to

"e%)o%( the#% ,obs Ille&al beha-#ou% #$'ludes -e%bal o% "h1s#'al

'o$du't to+a%d a$ #$d#-#dual

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© 2003 Pearson Education Canada Inc


RESOURCE MANAGEMENT

/'o$t#$ued0• 4o%.7l#)e Bala$'e

E("lo1ees 'a$3t /a$d do$3t0 lea-e the#% )a(#l#es a$d

"e%so$al l#-es +he$ the1 +al. #$to +o%. Ma$a&e%s 'a$3t be s1("athet#' +#th e-e%1 deta#l o)

a$ e("lo1ee3s )a(#l1 l#)e

+amily-friendly benefits 7 "%o-#de so(e hel" #$deal#$& +#th )a(#l1 "%oble(s

,ual-career couples 7 both "a%t$e%s ha-eo''u"at#o$s

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Selection n Rec 35p

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