Customer Service - Appreciation

During my tenure as Store Supervisor at Sony, I gained a key account with the Children’s Wish Foundation. I volun-teered to complete each child’s wish for Sony merchandise with an in-home set-up and product demonstration. I also offered my time to be a part of various fundraising events held by the foundation. Below is a letter from one of those events.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Appreciation

My relationship and proceedings with the Children’s Wish Foundation found its way to Sony headquarters. Their corporate account was with an identical charity called Make-A-Wish foundation. They appointed me to carry out the in-home set-ups and product demonstrations and trusted me to ensure satisfaction from this valuable client. Below are some thank-you cards from my visits.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Appreciation

Thank-you cards from voluntary in-home set-ups and product demonstrations with Make-A-Wish foundation continued.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Appreciation

Thank-you card sent directly from the recipient of a wish from the Children’s Wish Foundation. The child wrote this note and sent it to me personally.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Feedback

During my tenure as Store Supervisor at Sony, I was a 2-time “Applause” Award recipient for outstanding Customer Service. An award nominated by colleagues and accredited by the Vice President. Below is one of the awards in the form of a ‘Thank You’ card signed by the VP of Retail Operations and attached to it is the posting on the company’s intranet.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Feedback

During my tenure as Store Supervisor at Sony, customers were sent a survey shortly after their purchase. Below are some of the comments and feedback submitted from my customers regarding my performance and their experience at the store. Please notice the sections bordered in blue.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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Customer Service - Feedback

Sony retail customer feedback and comments survey’s continued. Please notice the sections bordered in blue.

Abhishek Sehdev abhisheksehdev1@gmail.com416.409.2515

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