Seeing system patterns in organizational coaching
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Transcript of Seeing system patterns in organizational coaching
AgendaSystem archetypes
1. Contract game
2. Team design
3. Dependency
4. Management role
More scenarios
System Archetypes
a b a b a b
Variable Link Loop
a bs
s
a bs
o
a bs
a bo
Patterns => Archetypes
Problem symptom
Unintended consequences
Fix
Fixes that backfire
Limits to growth
Growing action Actual performance
Limits or constraint
Corrective action
Growth process
Limiting process
Shifting the burden
Quick fixes
Problem symptom
Source of problem or root cause
Side effects
Symptom-correcting process
Fundamental solutions
Addiction loops
Accidental adversariesActions in B's
favor
A's success
Actions in A's favor
B's success
A's fixes to improve A's own results
B's fixes to improve B's own results
A's unintended obstruction of B's
success
B's unintended obstruction of A's
success
Tragedy of the commons
Actual performance that A measures
Total activity Gain per individual activity
"Tragic" degradation
process
A's growth process
A's activity
Actual performance that B measures
B's activity
B's growth process
A's limiting process
B's limiting process
Limits or constraints
Contract Game
#shortcuts
Pressure
#bugs
Rework
Speed
ss
o
s
s
o
#items starting
Pressure
WIP
Speed
ss
o
s
o
Take shortcut to speed up
Start more to speed up
PO and team finger-pointingPO involving
team on product specification
PO's ability in defining product
Team helping PO on product
specification
Team's ability in delivering product
PO's obsession on acceptance
Team's obsession on acceptance
s s
ss
o
s s
o
o
o
Overload PO with clarification
Transparency #backlogs
Product wholeness
o
o
s
PO anxiety
#stories in one backlog
so
PO effort on clarification
s#PO
s
s
PO on prioritization / team on clarification
#backlogs
#stories in one backlog
s
s
s
Team involvement
o
o
PO effort on clarification
s
s
Need for help
PO anxiety
#PO
ss
Multiple stakeholder
- push delivery
Work done for stakeholder A
Voice from stakeholder A
Value for stakeholder A
Total work request
Available capacity
Total capacity
Work done for stakeholder B
Voice from stakeholder B
Value for stakeholder B
s
s
s
ss
s
s
s
o
s
s
s
Pressure for PO
Pressure for Team
#shortcuts
Rework
s
ss
s
o
Work done for stakeholder A
Voice from stakeholder A
Value for stakeholder A
Total work request
Available capacity
Total capacity
Work done for stakeholder B
Voice from stakeholder B
Value for stakeholder B
s
s
s
ss
s
s
s
o
s
s
s
Transparency
Difficulty in prioritization
Decision quality
Product value
o
o
o
s
so
Multiple stakeholder
- hide information
Team Design
Component team for efficiency & quality
Skill gap
Product scope
Efficiency
s
o
Learning
s
s
Quality
s
o
s
s
Product scope Dependecny Value
deliveryo oSacrifice value delivery
Skill gapEfficiencyTeam
anxiety o
o
o
s
o
Need for learning
Learning
s
#backlogs
os
Specialized team for efficiency
#backlogs Value delivery
oSacrifice value delivery
Individual skill gap
o
o
Learning
Individual efficiency
Multi-tasking
s
s
Skill consideration in dividing work
o
so
Individual efficiency
Individual skill gap
o
o
Individual efficiency
Team performance
Team stability
s
Skill consideration in dividing work
oNeed
for help
Level of Collaboration
s
s
s
o
s
Team performance / collaboration
Team performance / responsibility
Team performance
Shared responsibility
Skill consideration in dividing work
o
Goal alignment
o
o
s s
Dependency
Organizational change
Coordination mechanisms
Dependency across teams
Team scope
Perceived control
Motivation for organizational change
o
o
o
s
s
s
s
Coordination roles
o
#roles for coordination
s
Dependence on coordinators
Capability in self-organization
Coordination complexity
o
s
Appreciation on coordinators
s
o
s
Management Role
Motivation
Extrinsic motivation
Intrinsic motivation
Team performance
s o
so
o
Pressure on SM/Coach
Control on Team
Extrinsic motivation
Intrinsic motivation
Team performance
ss
o
os
s
Paradox in coaching
Self-managing failure / team capability
Command & Control
Team performance
Capability to self-manage
Opportunity to self-manage
o s
o s
o
s
Self-managing failure / leadership
Use of positional power
Challenge on leading team
Use of influence & leadership
Leadership capability
s o
s o
o
s
More Scenarios
