Secure outsourcing: Possibility or oxymoron ??

Vishal GuptaCEO

The problem

The problem

The problem

The problem

The problem

In 2012, the total size of the outsourcing market is expected to be about USD 184B

~USD 4.2B will be spent on proactive and reactive actions on information breaches

An average breach costs an enterprise USD 6.75 M in direct costs

The risks - human

Each person in the chain of outsourcing process handoffs represents a “risk”

*High man power churn typical to the industry

=Mother of all HR problems !!

This element of risk is indispensable, intelligent, adaptive and prone to greed !

The risks – legal and compliance

Legal cover for malfunction for any of the risks is critical

Outsourcing process is typically under compliance norms of various country specific norms,

compliance frameworks and cross border data flow agreements

Liability is largely spread across multiple entities and reputation risks are not covered

Insurance is at-best, high cost !

The risks - technology

Information through the lifecycle of creation – storage – transmission – use – archival & deletion

represents one of the biggest risks

Multitude of information systems with hand offs have shown themselves to be prone to breaches

Controls are typically built into individual applications

The underlying issues

Share it = It becomes his (also)Usage and access control separation is not possible

Share it once = Share it foreverNo possibility of information “recall” if relationships change

Out of the firewall = Free for allOnly legal contracts protect information outside the

“perimeter”

Illustration

BankBPO

BPO Employees doing data entry

Bank Employee

Kay Bank outsource it’s data entry work to a remotely located business partner IntServices Pvt Ltd

Illustration

BankBPO

BPO Employees doing data entry

Bank Employee

Certain documents are scanned and image files are sent by a bank employee to the business partner via a secured FTP connection.

Illustration

BankBPO

BPO Employees doing data entry

Bank Employee

Different employees process the scanned image files to enter data into excel or database files. These files are sent back to bank via secured FTP.

Illustration

BankBPO

BPO Employees doing data entry

Bank Employee

Confidential data may be leaked by one of the employees to a telemarketer.

Telemarketer

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• WHO can use the information

People & groups within and outside of the organization can be defined as rightful users of the information

• WHAT can each person doIndividual actions like reading, editing, printing,

distributing, copy-pasting, screen grabbing etc. can be controlled

• WHEN can he use itInformation usage can be time based e.g. can

only be used by Mr. A till 28th Sept OR only for the 2 days

• WHERE can he use it fromInformation can be linked to locations e.g. only

3rd floor office by private/public IP addresses

IRM technologies allow enterprises to define, implement & audit information usage “policies”. A “policy” defines :

Rights Management Defined

Illustration - After

BankBPO

BPO Employees doing data entry

Bank Employee

Kay Bank outsource it’s data entry work to a remotely located business partner IntServices

Illustration - After

BankBPO

BPO Employees doing data entry

Bank Employee

Certain documents are scanned and image files are protected & sent by a bank employee to the business partner via a secured FTP connection.

Illustration - After

BankBPO

BPO Employees doing data entry

Bank Employee

After legitimate use, Kay bank can ensure that information shared with or generate by Intservices is destructed

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What enterprises say ...

Senior Vice President and CISO, HDFC Bank.

"In today’s world, where the boundaries of the organisation’s functionality are disappearing, we are dependent on different business providers to process our customer information. Given that requirement, we still want to control how that information is used and processed by the service providers. Seclore’s technology has allowed us to do that." - Vishal Salvi, CISO

Seclore user profile…….Diversified business groups

….Engineering and manufacturing organizations

…Government and service providers

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More Info?

www.seclore.com+91-22-6130-4200