Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity...
-
Upload
amos-franklin -
Category
Documents
-
view
220 -
download
1
Transcript of Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity...
![Page 1: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/1.jpg)
Secrets to Successful Secrets to Successful RecruitingRecruiting
How to Identify, Elevate and Retain Talented Continuity Professionals
![Page 2: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/2.jpg)
Introduction - Successful Introduction - Successful RecruitingRecruiting
• Why take the time?
• What to consider?
• Be strategic
• Empower a skilled efficient BC team
• Inefficient hiring costs
![Page 3: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/3.jpg)
Your Input…Your Input…
• Success stories
• Obstacles to overcome
• What do you want to walk away with?
![Page 4: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/4.jpg)
Today’s OutlineToday’s Outline
• Identifying, Recruiting & Hiring Top Talent– Develop a Hiring Strategy to Recruit and Select
the Right Candidate.
• Elevate, Motivate & Retain– Focus on Building and Retaining a Skilled,
Efficient BC Team.
![Page 5: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/5.jpg)
The Hiring StrategyThe Hiring Strategy
Staffing Needs
Credentials &Competencies
Job DescriptionRecruiting
Interviewing
Selection
![Page 6: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/6.jpg)
Determine Staffing NeedsDetermine Staffing Needs
• Company Needs
• Team Needs
• BC Program Needs
• Future Needs
![Page 7: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/7.jpg)
Increase Personnel Headcount
• Assess, Plan, & Build a Business Case Scenario
• Staffing Matrix
• Benchmark your BC Program
![Page 8: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/8.jpg)
Credentials & CompetenciesCredentials & Competencies
Definition: A standardized requirement for an individual to properly perform a specific job.
![Page 9: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/9.jpg)
Identify Needed Identify Needed CompetenciesCompetencies
• Company Culture
• Team Gap Assessment
• Individual
![Page 10: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/10.jpg)
Credentials in DemandCredentials in Demand
• Certification• Advanced Education• Expertise in both Business & Technology• Global BC Exposure• Crisis Management/ Actual Disaster Response• Wide Array of Tangent Skills• Strong Soft Skills
![Page 11: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/11.jpg)
Soft SkillsSoft Skills
• Polished Presentation Skills• Proven Program Management• Training Expertise• Engage All Levels• Develop Business Case Scenarios• Understand the Program Culture Fit• True Passion
![Page 12: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/12.jpg)
Value of Professional Value of Professional CertificationsCertifications
• Most Recognized
• Benefits
• Dual Certifications
![Page 13: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/13.jpg)
Job DescriptionsJob Descriptions
• Attract the Right Candidates!– Well Written & Complete– Up to Date– Communicate a Clear Message
![Page 14: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/14.jpg)
Job Descriptions – What to Job Descriptions – What to IncludeInclude
Working Conditions & Conditions of Service
Reporting Line & Relationships
Key Performance Indicators
Detailed Tasks & Responsibilities
Summary Statement
Job Title & Identifications
Well Written Job Description
![Page 15: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/15.jpg)
Job Description BlundersJob Description Blunders
• Limited Flexibility
• Wrong use of Words
• Locked into Requirements
• Job Title Classification
• Lacking an Organizational Structure
![Page 16: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/16.jpg)
BC Job TitlesBC Job Titles
Chief Officer
Global Manager
Vice President/ Director
Manager/ AVP/ Program Manager
Specialist/ Strategist/ Analyst
Entry-level
Use: Continuity, Assurance, Enterprise & Readiness
Avoid:Recovery & Disaster
![Page 17: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/17.jpg)
Developing Job DescriptionsDeveloping Job Descriptions
• Review samples in handout
![Page 18: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/18.jpg)
Creative RecruitingCreative Recruiting
• Think Outside of the Box• Reach out to Current Employees• Network within Your Profession• Websites• Utilize Your HR• Colleges & Universities• Specialized Personnel Search Firms
![Page 19: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/19.jpg)
Intelligent InterviewingIntelligent Interviewing
Type of Interviews
Interviewing Team
Documented & Systematic
Develop Questions
Comparing Benchmarks
Flexibility
![Page 20: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/20.jpg)
Types of InterviewsTypes of Interviews
• Screening – Telephone, Computer & Video
• Selection (One-on-One, Group & Panel)– Situation, Stress & Audition
• Behavioral– Structured, Informal & Reverse Role
• Testing?
![Page 21: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/21.jpg)
Selecting the Panel of Selecting the Panel of InterviewersInterviewers
• Management Team
• Co-Workers
• Human Resources
![Page 22: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/22.jpg)
Develop a Documented, Develop a Documented, Systematic ProcessSystematic Process
• Determine the number of interviews, structure and proposed timeline.
• Develop a scoring method - benchmarks.
• Brief all members of the interviewing team.
![Page 23: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/23.jpg)
Interview QuestionsInterview Questions• Assess Culture Fit• Determine Credentials & Competency Match• Assess Behavior, Thinking & Decision Making
Styles• Assess Current Top Performers → Formulate
Questions • Open Ended, Probing Questions
Avoid: Improper, discriminatory or binding contract statements
![Page 24: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/24.jpg)
Benchmarking CandidatesBenchmarking Candidates
• Develop an Evaluation Form
• Create an Interviewing Team Understanding
• See sample Evaluation Form
![Page 25: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/25.jpg)
Maintain FlexibilityMaintain Flexibility
• Culture Fit - Versus – Skill Set Fit
• Pleasing Everyone?
• Keep Enough Candidates in Process
• Consider Back-up Options
![Page 26: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/26.jpg)
Benefits to Successful Benefits to Successful InterviewingInterviewing
• Taking Time Up Front → Saves Time
• Creates Focus
• Accurately Assess and Benchmark Candidates
![Page 27: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/27.jpg)
Bad Interviews – What to Bad Interviews – What to AvoidAvoid
• Failure to Pre-Screen Candidates
• Evaluate Personality Not Skills & Experience
• Failure to Prepare Candidates
• Do Nothing but Talk During Interviews
![Page 28: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/28.jpg)
Today’s OutlineToday’s Outline
• Identifying, Recruiting & Hiring Top Talent– Develop a Hiring Strategy to Recruit and Select
the Right Candidate.
• Elevate, Motivate & Retain– Focus on Building and Retaining a Skilled,
Efficient BC Team.
![Page 29: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/29.jpg)
Elevate & Motivate Elevate & Motivate RetentionRetention
• Crucial to Developing a Skilled, Efficient BC team
• Represents you as a Manager
• Be the Coach
• Keep it Fun
![Page 30: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/30.jpg)
Steps to Elevate Your BC Steps to Elevate Your BC TeamTeam
SWOT
Gap AnalysisTraining Program
Follow-upMeetings
![Page 31: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/31.jpg)
SWOTSWOT
• Strengths• Weaknesses• Opportunities• Threats
Assess Team and Individual Skills → Gap Analysis
![Page 32: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/32.jpg)
Training Program & Follow-Training Program & Follow-upup
Training BC/DR Certifying Bodies On-line Courses College Courses Seminars/ Associations Third Party Firms
Follow-Up Schedule Meetings to Assess Team and Individual
progress. Develop a Training Matrix to Track Progress.
![Page 33: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/33.jpg)
Points to Consider – Points to Consider – Elevating TeamElevating Team
• Identify and Develop Cross Functional Skills• Promote Certification or Dual Certification• Support Advanced Education• Support Specific BC/DR Educational Seminars• Sharpen Soft Skills• Encourage Leadership• Develop & Foster a Team Brand• Be Proactive with Career Development – Be the
Coach!
![Page 34: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/34.jpg)
Motivating Your BC TeamMotivating Your BC Team• Be Motivated Yourself!• Key to Motivating Individuals – Each Person is
Uniquely Different• Communicate a Clear Message on Company &
Team Goals• Encourage Team Involvement & Ideas• Talent & Skill Utilization.• Reward, Recognize & Appreciate• Keep it Fun!
![Page 35: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/35.jpg)
Motivational ExerciseMotivational Exercise
• List 3 Things that Motivate You.• List 3-5 Things that Motivate each Employee.
Have the each Employee Create their own List.• One-on-One Meetings discussing each other’s list.• Incorporate into Performance Reviews and
Reward Programs.• Internal or External Customer Comments.
![Page 36: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/36.jpg)
Why Employees Change Why Employees Change Jobs?Jobs?
• No clear expectations • Lacking the proper tools, time
and training • Lack of recognition or
appreciation • Not a fun work environment • Lack of contributing or making
a difference • Lack of work and life balance • Ethically disagree with
company or management
• No connection with team or management
• Lack of fair treatment• No career opportunity • Lacking teamwork • Uncertainty their future within
company• Continuity program is not
valued• Money/ Benefits• Relocation
![Page 37: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/37.jpg)
Secrets to RetentionSecrets to Retention
• Employees Want to Control Their Work.
• People Want to Feel a Sense of Belonging.
• Provide a Challenge.
• Recognize and Reward Stellar Work.
• Keep it Fun.
![Page 38: Secrets to Successful Recruiting How to Identify, Elevate and Retain Talented Continuity Professionals.](https://reader036.fdocuments.net/reader036/viewer/2022081519/56649ef05503460f94c01498/html5/thumbnails/38.jpg)
Strategic Recruiting & Strategic Recruiting & RetentionRetention
• Network to Maintain a Candidate Pool.• Think Outside of the Box when Recruiting.• Focus on Desired Credentials & Competencies.• Take the Time to Invest in Elevating Your BC
Team.• Uniquely Motivate Your Personnel.• Be the Coach others Want to Work For –
Employer of Choice.• Keep it Fun!