Seattle AppFolio meetup
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Seattle, WA April 18, 2013 - 11:45 AM
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AppFolio vision, best practices and, industry trends. Coverd in the Session - Maximize your use of time and money-saving features. - Learn why property managers are converting to AppFolio. - Learn about upcoming product features.
Transcript of Seattle AppFolio meetup
Seattle, WAApril 18, 2013 - 11:45 AM
The Team Here Today
Brian DeignanRegional Director
Erik SextonAccount Executive - Regional
Stacy HoldenProject Director
Agenda
Your Feedback
Payment Solutions and Other Services
Hidden Features
Coming Soon!
Have Some Lunch and Meet Some Friends
The Product Development Process
The building process•Share findings with the development team
•Build a feature and test it with clients
•Make updates if necessary
How AppFolio features are conceived•We listen to our Users’ Feedback
•Research heavily
•Follow Market Trends
•Innovate
Your Feedback is Key!
User Forum
Feature Requests
Usability Tests and Validation Calls
5,500 received in 2012
6,000+ posts to date
600+ in 2012
Features of 2012
OFXSupportBankReconcilliation
ExpandedTenantPortal
RentAppMandatoryCCFees
Update2AR_AgingDetailReportGPR_AccrualReporting
MultiFactorAuthenticationNew”What’sNew”
UpdatedOwnerPortal
TenantLiabilityInsuranceWebsitePlus
TenantStatementsPortfolios
R.U.B.S.
DirectConnectAndroidApp
ChangeOwner
TenantPortalMaintenanceRqst.
TransferTenantAttachmentsonOwnerPacket
WideAPMLayout
Thank You!
Greg Garrett Property Management
Gifford Management Group
Most Number of Feature Requests submitted by:
Everyone with their hand up
Most Forum Posts made by:
Payment Solutions
Industry Stats
68%
15%
2%
15%
Check ACH Credit Card Cash or Money Order
Rent Payments – what is changing?
WSJ says -70% of Americans who accessed the internet in Q2 made an online purchase
Buysight (internet research company) says -88% of Americans made a purchase online in the past 12 months
80% of shoppers are between age 33-44
Brian says -How many checks have I written in my life?
The Old Days
The Bank
Cost
Cost Of Handling A Paper Check
Scanning
The Story
The 90’s called… they want their scanner back
AppFolio E-Check
Always Free!
Comparison
53%
35%
12%
AppFolio
Check ACH Credit Card Cash or Money Order
68%
15%
2%15%
Industry
Check ACH Credit Card Cash or Money Order
28%
60%
12%
AppFolio
Checks AppFolio Online Credit Cards Cash or Money Order
Credit Cards
Available Now!
Credit Cards
Coming Soon!
Industry Stats
68%
15%
2%
15%
Check ACH Credit Card Cash or Money Order
26%
62%
12%
Checks AppFolio Online Cash or Money Order
AppFolio
PayNearMe
How It Works
No NSFs!
Coverage
26%
62%
12%
Checks AppFolio Online Cash or Money Order
AppFolio Payment Services
26%
74%
Checks AppFolio Online
AppFolio Payments
Start influencing the adoption now!
Your Rent Week…
Value Added Services
Resident Screening
Our reports are…
Built In no separate login or duplicate entry
Instant Results get your screen in 60 seconds
Easy to Read
Simple StorageAuto attached and stored in APM
Coming Soon…
Resident Screening
Pricing
Professional Websites
Website Features
•Purpose-Built for Property Management
•100% integrated with AppFolio Property Manager
•Custom website URL for your company
•Variety of styles and colors to choose from
•Search Engine Optimization (SEO) best practices
Professional Websites
Advanced Features
•Individual sites customized for each property,
including image galleries and floor
plans
•Mobile version of site(s)
•Google Analytics for tracking site metrics, traffic
and visitors
•Social media integration, including Facebook,
Twitter and more
•Blog
Professional Websites
Plus
AppFolio Insurance Services
Apartment Firms Requiring Tenant Insurance
Annual NMHC ACOR Survey
Requiring Insurance
AppFolio Insurance Services
Why are we seeing this trend?
•Transfer risk away from ownersoReduce claims on Property Insurance
•Increase owner’s profitabilityoReduce expense of resident caused damage
oReduce property insurance rates (MFR)
•Competitive advantage for fee managers
AppFolio Insurance Services
AppFolio Insurance Services
Tracking Tenant Provided Insurance
12/31/2013
State Farm #8890011
AppFolio Insurance Services
What customers are saying:
Keeping track of all our tenant policies and enforcing our insurance requirement used to be a big headache, but with everything managed right in the AppFolio software it’s just so easy to mandate renters.
We now have the confidence that every unit in our portfolio is protected.
“ “Pricing
Using AppFolio Value Added Services
One Underwriting Process for ALL Services
Payments Screening Insurance
Hidden Features
Accrual Accounting
RUBS
Mobile Apps
iPhone Android
Require Full Payment
Direct Connect
Expedite the bank reconciliation process
Reconcile on a more regular basis
Allow AppFolio to match transactions
View warnings for transactions that have not been found
RentMatch
External Payments
Customizing Apps
Help & Training
Help Resource Center
help.appfolio.com
Full Resource Center• Recorded trainings (65+)• Downloadable resources• Live Training registration• Online help file• Submit support requests
User Forums: Share and Succeed Together
Online Community• Others best practices• AppFolio participation• Feature discussions• Accounting section• Tips & Tricks• Read, learn and
contribute
Review
Questions?
Not a Customer Yet?•Talk to Someone Here
•Ask Questions
•Make Friends
Thank You!
