SDL Proprietary and Confidential

Support for SDL Freelance Users

Denise Baldwin – Support Manager EMEA

June 2015

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Help I’m a freelancer and need support

○ Do you have a Premium Support and Maintenance Agreement (PSMA)?– If so log a support ticket through your account area at:

– http://oos.sdl.com

– The system is not currently compatible with IE 10 or 11• This will be changing in the future

– Chrome works the best

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Help I’m a freelancer and need support

○ Do you have a Premium Support and Maintenance Agreement (PSMA)?– PSMA for Freelance version is very good value for money:

• You get free upgrades

• You can talk directly to a technical support engineer who will work with you to solve your issue

• Cost is approximately €200

• This is your insurance

– You can purchase a PSMA through your account area at:

– http://oos.sdl.com

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Help I’m a freelancer and need support

○ If you do not have a PSMA go to:

○ http://kb.sdl.com/

○ From here you will see Help, documentation, on-line communities and also videos on YouTube

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Help I’m a freelancer and need support

○ SDL Support will always give free licensing and installation help

○ http://kb.sdl.com/

○ From here select “Solution Finder”

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Help I’m a freelancer and need support

○ Community https://community.sdl.com/

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Help I’m a freelancer and need support

○ There are also some really cool apps from our App Store

○ http://kb.sdl.com/ or http://www.translationzone.com/openexchange/index.html

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Help I’m a freelancer and need support

○ Training Videos and useful videos on how to use Studio can be found:

○ https://www.youtube.com/user/sdltrados/

○ http://kb.sdl.com/

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Help my freelancer needs support

○ Remember all the links can be accessed from our Knowledge base:

○ http://kb.sdl.com/

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Multifarious

○ Some really useful tips and tricks can be found on Paul’s blog at:– Http://multifarious.filkin.com/

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Useful Links

○ http://kb.sdl.com/

○ oos.sdl.com

○ https://community.sdl.com/

○ https://www.youtube.com/user/sdltrados/

○ http://www.translationzone.com/openexchange/index.html

○ http://multifarious.filkin.com/

○ http://training.sdl.com/BookOnline/

○ Bookmark them

Thank You

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